FREQUENTLY ASKED QUESTIONSBSJ PARENT PORTAL | 1 |
GENERAL | 1 |
1. What is the Parents Portal? | 1 |
2. Who can use the Parents Portal? | 1 |
3. Can one account be used for more than one child? | 1 |
LOGIN & ACCESS | 1 |
4. How do I log in to the Parents Portal? | 1 |
5. Do I need to set a PIN? | 1 |
6. What if I forget my PIN? | 1 |
HOME PAGE | 1 |
7. What can I see on the Home page? | 1 |
TOP-UP BALANCE | 2 |
8. How do I top up my balance? | 2 |
9. What is the minimum top-up amount? | 2 |
10. Will I get a notification when my balance is low? | 2 |
11. Can one balance be used for multiple children? | 2 |
PRE-ORDER MEALS | 2 |
12. What is the purpose of Pre-Order Meals? | 2 |
13. Can I place an order for more than one child at once? | 2 |
14. How far in advance can I pre-order? | 2 |
15. What is the cut-off time for pre-ordering meals? | 2 |
16. Can I cancel a pre-order? | 3 |
17. Will I receive a refund if I cancel? | 3 |
HISTORY & ACTIVITY | 3 |
18. What can I see in the History tab? | 3 |
19. Can I see what my child bought at school? | 3 |
INSUFFICIENT BALANCE | 3 |
20. What happens if my balance is insufficient? | 3 |
21. What if my child can’t buy food due to low balance? | 3 |
22. Will my child still receive meals if the balance is zero? | 3 |
TECHNICAL & OTHER QUESTIONS | 4 |
23. Is Parents Portal available as an app? | 4 |
24. Can I access the portal from multiple devices? | 4 |
25. Who do I contact if I face technical issues? | 4 |
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