Internal Appeals Process 2022/23
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VERSION CONTROL VERSION
AUTHOR
DATE
COMMENTS
1.0
Ibrahim Jogee & Holly Street Ibrahim Jogee
08/2022 Proposed New Policy
1.1
11/2022 Included link for the Assessment Appeals Form 09/2023 Annual review and minor updates.
1.2
Ibrahim Jogee & Holly Street
Version control is to be employed for any amendments to the content which result in substantive changes to the meaning, intent or outcome of the policy or process described within and must be approved by the Executive Committee. Spelling mistakes or other typographical errors are not required to be subject to Version Control.
POLICY OWNER POLICY OWNER
ACCOUNTABLE EXECUTIVE
National Quality Manager / Head of Quality
Group Director of Operations
APPROVAL CONTROL Approval of this Policy and subsequent amendments is by the Board DATE APPROVED APPROVED REQUIRED BY 06/10/2022 Kate Lou 07/09/2023 Policy Governance Board
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CONTENTS
Tab le of Contents INTRODUCTION .......................................................................................................................................................4 PURPOSE ...................................................................................................................................................................... 4 SCOPE ............................................................................................................................................................................. 4 PROCESS ...................................................................................................................................................................... 5 RELATED POLICIES & STATEMENTS.......................................................................................................... 6
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INTRODUCTION
The internal appeals procedure is designed to provide information to students and staff on academic appeals. It recognises that students seeking qualifications that are either internally or externally assessed have a right to seek a review of decisions that affect them. This procedure will be reviewed and updated annually to ensure that appeals against internal assessment decisions within SCL Group are managed in accordance with current requirements and regulations.
PURPOSE
The purpose of this procedure is to confirm the arrangements set by SCL Group for dealing with candidate appeals relating to internal assessment decisions. It serves as a commitment to ensuring that whenever teaching staff mark learner work, that this is done fairly, consistently and in accordance with the awarding body’s specification and subject-specific associated documents. This procedure ensures compliance with regulations which state that centres must: • have in place and be available for inspection purposes, a written internal appeals procedure relating to internal assessment decisions and to ensure that details of this procedure are communicated, made widely available and accessible to all learners • before submitting marks to the awarding body inform candidates of their centre assessed marks and allow a candidate to request a review of the centre’s marking
SCOPE
This procedure applies to all learners studying with SCL Group. This procedure underpins SCL Group’s core values and will be used objectively and free from discrimination in accordance with the SCL Equality and Diversity policy.
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PROCESS
Where a student is appealing an internal assessment or grading decision, they must make their appeal within 30 calendar days of receiving their assessment decision. Any appeals made after this will only be taken into consideration for extenuating circumstances. Candidates must follow the four stages of the appeals procedure outlined below in order to lodge a successful appeal. Stage 1 - Candidate (Informal) The candidate must contact the teacher / trainer and ask for clarification on the mark / grade given. The candidate will be given the opportunity to explain the reasoning for the required clarification. If the student remains unsatisfied and an agreement cannot be met the candidate must proceed to Stage 2 and put the appeal in writing. The candidate must complete the ‘Assessment Appeals form’. Stage 2 - Teacher / Trainer (First Formal) The teacher / trainer will be required to remark / reconsider the mark / grade given. If the appeal is related to a marked piece of work, the work will be remarked and feedback against each criterion must be given. In the case of a practical assessment the teacher / trainer will revisit the evidence submitted and subsequent notes and provide feedback against each criterion that could be awarded. The teacher / trainer will provide a response within 10 working days which must be: a) a clear explanation backed up with a written statement regarding the assessment decision and b) a new decision or confirmation of the original decision. If the candidate agrees with the teacher / trainer’s response, then the appeal stops at this point. If the candidate remains unsatisfied with the outcome, the appeal will proceed to Stage 3. Upon confirmation from the candidate that they wish to proceed to Stage 3, the teacher / trainer must refer the appeal to the National Quality Manager / Head of Quality. The teacher / trainer will give the National Quality Manager / Head of Quality the following information: a) the original assessment record and the candidate’s evidence where appropriate b) the written explanation and confirmation of the assessment decision
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Stage 3 - National Quality Manager / Head of Quality (Second Formal) The National Quality Manager / Head of Quality will reconsider the assessment decision, taking into account the following information: a) the candidate’s reason for appeal b) the candidate’s evidence and associated assessment records c) the teacher / trainer’s reason for the decision d) the records produced during the internal quality assurance process The National Quality Manager / Head of Quality will contact the candidate and teacher / trainer and provide the reconsidered decision in writing within 10 working days of receiving the appeal. If the candidate agrees with the National Quality Manager / Head of Quality response, then the appeal stops at this point. If the candidate remains unsatisfied, the appeal will proceed to Stage 4. The National Quality Manager / Head of Quality will provide the Group Head of Quality Assurance and Improvement with a written explanation and confirmation of the assessment decision and any comments from the previous stages of the process within 2 working days. Stage 4 - Group Head of Quality Assurance and Improvement (Final Formal) The candidate will be advised that Stage 4 is the final stage of the internal appeals process. The teacher / trainer who made the original decision and the National Quality Manager / Head of Quality will be required to attend a meeting with the Group Head of Quality Assurance and Improvement to analyse the situation in its entirety and make a final decision on the matter. evidence will be recorded and kept with all documents relating to the appeal. The decision of the Group Head of Quality Assurance and Improvement is final and there is no further right of appeal beyond this stage. The result will be confirmed in writing to the candidate within 10 working days of the decision being finalised. All records relating to the appeal and subsequent decision will be retained and made available to appropriate AOs where required.
RELATED POLICIES & STATEMENTS
• Internal Quality Assurance Strategy • Complaints Policy • Malpractice and Maladministration Policy
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