UPP - Post-Construction Manager








Introduction to University Partnerships Programme


Our Partnerships


The Student Experience


The Role of the Post-Construction Manager


Job Description and Person Specification


Benefits of Working at UPP


Further Information and Application Process




University Partnerships Programme


We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure.

We have over 35,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 world-leading universities.

With over 900 employees, since 1998 UPP has invested well over £2.6bn in the UK higher education sector and provided homes to over 350,000 students. We create bespoke, long-term partnerships which enable universities to make the most effective use of their assets, free up resources and improve student services. We fund, design, develop and operate high-quality and affordable accommodation on campus and deliver the very best student experience in partnership with universities. Our unique partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We fund, design and build new on-campus residential and academic accommodation infrastructure, complete estate transfers and operate facilities over the long-term. Our transactions are typically undertaken on a demand-risk-transfer basis through a non-recourse approach, with the asset returning to the university in an agreed condition at the end of the concession. We encourage our partners to take an equity share in the project company so that both parties benefit from the successful delivery and performance of the accommodation, with interests aligned over the life of the partnership.

Our Vision

To be the UK’s leading student accommodation provider working with the trust and confidence of our university partners.

To deliver on this ambitious vision, we have three strategic aims:

1. To drive operational excellence throughout our Business. 2. To delight our university partners through the services we provide to them and their students. 3. To generate value for our investors to enable them to further invest in the growth of our Business.

To achieve the aims, we all need to focus on six strategic priorities:

1. Student experience – to provide an easy-to-access, reliable and excellent student experience. 2. Partnership – to develop and maintain highly-effective university partnerships. 3. Our people – to develop a safe, highly-engaged, skilled and collaborative organisation. 4. Accommodation – to apply effective asset management to provide good-quality accommodation. 5. Continuous improvement – to promote a culture of continuous improvement by embracing technology, innovation and efficiencies. 6. Development – to ensure highly-effective development, design and construction capabilities.



In Partnership, for the long term.

We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 900 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 15 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance In the last decade we have provided more than £2.6billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services. A film detailing our latest project, Elena Rose House, can be viewed here: https://youtu.be/1s01jDHeXjI the student experience.

Our University Partners

Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1,172 Rooms / FM Services

4,347 Rooms / Eco-Residences / FM services 2,038 Rooms / Eco-Residences / FM Services

1,310 Rooms / FM Services

4,402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

University of Plymouth University of Exeter

1,764 Rooms / Academic / FM Services 2,569 Rooms / Academic / FM Services

University of Kent

1,840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2,223 Rooms / FM Services

4,971 Rooms / Accommodation Office / FM Services

University of York

1,043 Rooms / FM Services 1,711 Rooms / FM Services

University of London

University of Hull

1,462 Rooms

Swansea University

2,021 Rooms / FM Services



Student Experience

Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view. Listening, responding, adapting Students can be demanding and their needs constantly evolve. Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.

Long-term, stable growth

Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement

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The Post-Construction Manager will join our expanding Asset Management team to deliver effective management of defects such that UPP achieves its aims and strategic priorities. The post holder will support the Post-Construction Services Director in the successful delivery of the post-construction phase (defects liability period and latent defects resolution and management) of projects and to represent the SPV’s interests in these matters. With a remit for the UPP portfolio based across the south of the UK, the Post-Construction Manager will take the lead role in the effective resolution of reactive issues following practical completion whilst also developing and implementing strategies for the proactive management of defects for the duration of the defect liability period and beyond. The successful candidate will possess a proven track record of working on the post-construction stages of large scale construction projects married with a strong technical and commercial understanding of post-construction defect management, aftercare and contractual obligations. A technical understanding of how design & build is administered would be advantageous, as would experience gained on projects in the student accommodation or residential sectors. You will have excellent interpersonal and communication skills with a high level of personal and professional credibility, as a key aspect of the role is the capability to work successfully with a diverse range of internal and external stakeholders. The Role of the Post-Construction Manager



Job Description

Company Location

UPP Group Holdings Limited

South Region

Business Unit

UPP Management

Job Title

Post-Construction Manager (South)

Reports To Direct Reports

Post-Construction Director


Job Purpose

The UPP student accommodation portfolio is growing and we are looking for a Post-Construction Manager to join our expanding Asset Management team to deliver effective management of defects for UPP Management such that UPP achieves its aims and strategic priorities. The post holder will support the Post-Construction Services Director in the successful delivery of the post-construction phase (defects liability period and latent defects resolution and management) of projects and to represent the SPV’s interests in these matters. The Post-Construction Manager position will work in an existing Post-Construction team including the Post-Construction Director, another Post-Construction Manager (North), and two Administrators. The Post-Construction team forms part of the wider Asset Management team including the Sinking Fund and Design and Innovation teams. • Support the Post-Construction Director with managing the relationship with the University; • Support the Post-Construction Director in the development and improvement of defect management strategies and processes; • Manage the Employers Agent and Clerk of Works, as required; • Liaise with the Design and Build contractor; • Liaise with the Construction Director; • Liaise with the Facilities Management Services contractor (UPP Residential Services Limited); • Liaise with the Sinking Fund team; • Liaise with the Special Purpose Vehicle (SPV)’s representatives (as required); • Represent UPP on site in all matters relating to the defects on the project; • Produce regular reports for the Post-Construction Director with regards to: - Defects/snags identification and remediation including progress against programme - Health & Safety and Environment (including CDM 2015) - Risks & opportunities Key Responsibilities and Accountabilities

- Planning and building regulations - Design status (including BREEAM) - Cash flow - Employer’s Agent issues

- Variation matters - Warranties and appointments - Stakeholder liaison - Building specification and quality

- Performance of contractor and consultants - Any other project related areas as required • Ensure all project documentation is in place and compliant, including management of all required meeting, reporting and notice protocols under the project documentation; • Engender a culture of continuous improvement; • Other duties as deemed commensurate with the role;

Additional Responsibilities Defects Liability Period (DLP) – 12 months and 24 months

• Produce a ‘wash-up’ report highlighting areas of improvement at Practical Completion; • Organise and chair monthly monitoring meetings with URSL and the University; • Produce and publish ‘lessons learnt’ report associated with the individual projects; • Maintain an issue log and regularly distribute to identified recipients. Proactive and Reactive Issues – Year 2 to 12, and beyond • Establish a performance review of buildings within the portfolio at all sites; • Manage a rolling programme of review and reporting to the SPV on works required. Other • The post holder must be based within a daily commuting distance of our South regional offices (serving Exeter, Plymouth, Reading, Oxford, Swansea, Kent, and the London projects). • The post holder will be required to regularly travel to other UPP sites, with associated overnight stays.




Job Description Person Specification

Attributes Essential criteria

Desirable Criteria


Experience of managing a large construction contractor in a post construction environment; Relevant experience in Project Management, Construction Management, Contract Management, Estate (Asset) Management or Cost Management; Excellent client management skills; Technical understanding of how ‘design and build’ is contracted, administered and delivered within a PFI/ PPP environment; Experience of the Project Management/ Construction Management role in transitioning from design to construction; Budget setting and budget management; Evolved project management skills in the construction industry; Strong influencing and people management skills; Self-sufficient in appropriate IT packages; Project Management/Construction Management degree; Membership with a recognised Institution (e.g. CIOB, RICS); Demonstrable experience of working successfully in a post-construction services role will also be taken into consideration; Excellent interpersonal skills and ability to communicate with colleagues and external organisations at all levels; Self-starter who can demonstrate drive and motivation to achieve deadlines; Uses initiative but with a consultative approach.

Student accommodation or housing construction background

Skills/Ability/ Knowledge

Management of contracts over £15+ M

Education/ Qualification

At least 15 years of relevant experience CSCS Card Other relevant professional accreditations

Personal Qualities

Experience of dealing with main contractors



The Benefits of Working at UPP

In addition to a competitive basic salary level and industry leading annual bonus potential UPP offer a diverse range of employee benefits, including: • Salary exchange pension – matched contributions of 5% • Private Medical Insurance – single cover with the option to add dependents • Private Health Insurance (Group Income Protection) • Life Assurance x4 salary (x2 salary if opted out of pension scheme)

• 29 days annual leave, plus 8 days bank holiday • Holiday purchase option – up to 5 days (FTE) • Bonus Exchange • UPP Payroll Giving (Give as You Earn) • UPP Rewards (discount portal) • Employee Assistance Programme

Our people forms one of our six strategic priorities. We strive to develop a highly-engaged, skilled and collaborative organisation that is diverse and has an embedded culture that promotes equality of opportunity. We offer the opportunity for flexible working and an inclusive environment for our people.

Further Information and Application Process

For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partners Ben Duffill and Nicholas Coppard of The Management Recruitment Group.

Ben Duffill T: 0203 962 9900 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk

Nick Coppard T: 0203 962 9900 M: 07896 079 495 E: nicholas.coppard@mrgpeople.co.uk

Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and nicholas.coppard@mrgpeople.co.uk.

The closing date for applications is Sunday 29th March 2020.

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