8.5.2 Permissible Job-Related Questions for HSPs 1. You may describe or demonstrate the specific tasks or functions of the job and as whether the applicant can perform these tasks (with or without reasonable accommodation). 2. You may ask questions related to essential job tasks: 3. Can you lift a 20-pound vacuum cleaner? 4. Can you work five days a week?
5. Can you be at work at 7:30 a.m. and stay until 4:30 p.m.? 6. Do you have a driver’s license and a clean driving record? o
Can you perform the essential tasks of the job as outlined in the job description (either with or without accommodation)? (If an applicant asks about an accommodation, you may ask what accommodations he/she believes he/she needs to perform the job.)
8.6 Tips on Note-Taking Effective note taking is as important to a good interview as is asking the right questions. Although you may find it difficult to listen and take notes at the same time, research has shown that natural biases, wishful thinking and forgetfulness distort post- interview recollection, so it is important to record observations as they are made. The note taking should not interfere with the discussion. Remain attentive and maintain a good rapport with the applicant. No single method of note taking is best. Use the one that is most comfortable for you and follow these tips to take effective and efficient notes. Record observations, not evaluations – Recording the applicant’s comments and actions helps prevent snap judgments and ensures that you have a record of behavioral evidence that supports your conclusions. Examples Applicant is sociable. Applicant had many friends in high school. Applicant is decisive. Applicant left first job two months after becoming dissatisfied. Record applicant’s behavior each time it is observed – This is helpful in determining the consistency of the applicant’s behavior. Simply make a mark or an “x” next to the first notation of a particular action or comment. For example: “Comments positively on previous accomplishment. Let the applicant see you are taking notes – Elevate an applicant’s opinion of the company and the importance of the job by taking notes. Position the notes in a way that your comments are not visible to the applicant. Look at your paper as little as possible – Focus your attention on the applicant and on observing her behavior. You can learn more from watching her than you can from listening to her words. Develop personal shorthand to aid you in this. Look at the applicant when asking questions – This shows respect for the applicant. You can observe her reactions to your questions more effectively.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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