OCS Annual Outcomes Report 2014-2015
in various committees geared towards the promotion of the mission of the organization.
CA-HR The organization has a strong workforce of tenured employees who value the agency for its mission and values. There is a strong cohesion between employees and managers which contributes to the successful delivery of services to individuals and families. CA-PQI OCS has fully incorporated the concept of PQI into the organizational culture and PQI processes are embedded at every level. The organization is now in a position to support and share such best practice with other community service providers. CA-RPM OCS has implemented a risk identification and mitigation system within each of its programs and administrative structures. Such departmental risks are collated and weighted on a quarterly basis, a process that allows the organization to identify themes and in turn prioritize its response strategies. Service Delivery Administration Standards Administrative and Service Environment (ASE), Behavior Support and Management (BSM), Client Rights (CR), Training and Supervision (TS) CA-ASE The organization has made some significant and overt efforts at having not only a palatable service environment, but to also respond to issues quickly. They have organized themselves to be hospitable, diverse, and welcoming. CA-BSM The organization has a well-developed training process so that all direct service staff are consistent in their approach to behavioral management that meets all the elements of the standards. CA-CR OCS is an organization that excels at informed, ethical, empowered, and respectful treatment of client rights in the best sense. They use education, motivation enhancement and engaged interpersonal validation and education with some of the most vulnerable 'persons with lived experience'. It is amply in evidence across programs that client rights are advocated, developed, and important to this organization. All levels of the organization, from the Board to line staff, articulate the principles at the base of these standards. Front line staff have made a difference in health outcomes by joining with clients to validate and advocate for change. CA-TS The organization makes excellent use of technology to deliver training in multiple formats to all staff for efficiency. Flexibility is provided to staff in seeking training to meet their needs and interests. Managers and supervisors have an open door policy for supervision and written documentation was also found in records to demonstrate guidance provided. Service Standards
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