HEAD OF SECURITY CANDIDATE INFORMATION PACK
CONTENTS King’s College London Estates and Facilities Your Team at King’s Job Description Person Specification Further Information How to Apply
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King’s College London
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and inter- national cities, King’s benefits from being shoul - der-to-shoulder with London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. Mission and Vision Through our commitment to exceptional educa- tion, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Strategic Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:
• Challenging ideas and driving change through research; • Giving back to society through meaningful service; • Working with our local communities in Lon- don; • Fostering global citizens with an internation- al perspective.
King’s by Numbers
• 1829 - The foundation of King’s • More than 33,000 students from over 150 countries around the world • More than 185,000 alumni across the world • £273m annual research income • 6th in the world for research ‘power’ (2021 Research Excellence Framework) • Ranked 35th in the world (Times Higher Edu- cation World Rankings 2022) • 14 Nobel Laureates • 24th in the world in the Times Higher Educa- tion Impact Rankings that measure universi- ties against the United Nations’ Sustainable Development Goals (SDGs) • 100% of the electricity we purchase directly comes from UK wind energy (since October 2017). King’s target is to be net zero carbon by 2025.
• Educating the next generation of change-mak- ers;
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Estates & Facilities
Facilities Management We deliver integrated campus-based services and provide a full range of hard and soft FM services including in-house cleaning, engineering and security services as well as space planning and campus management. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses. King’s Security Department The Cleaning and Security Services (CSS) Department was created following the successful insourcing of 400 staff in Aug 19. Delivering in-house core soft services to ~150 buildings across a multi campus estate, the department has stabilised post insourcing and is now well regarded across all levels of the university. The 200 strong security team provides static guarding, customer service support and wayfinding, key hold - ing, welfare support and security patrols. In addition, we provide a wide range of support to student and staff events and public events such as open days as well as incident and emergency management while providing a high quality front line service to our student and academic community.
King’s Directorate of Estates & Fa- cilities is a key enabler of the uni- versity’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been devel- oped using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth
grow the task of developing, main- taining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learn- ing and working experience of our student, staff and partners. Meeting our aims will not be with- out its challenges. Operating in cen- tral London means that King’s has some unique challenges ahead with an ambition to grow student num- bers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are
listed and of great architectural sig- nificance. The campuses house a diversity of spaces, including teach- ing and learning environments, cut- ting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team em- ploys more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at: https://www.kcl. ac.uk/aboutkings/strategy Details about our philosophy can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-cur - rent.pdf Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl. ac.uk/aboutkings/orgstructure/ps/ estates/about-us
As King’s continues to mature and
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“With a workforce of 200+ staff, spread across the 3 main campuses and our residences, the team I am leaving has evolved considerably under my leadership and I hope I am passing it on in a strong position. With the recent introduction of the Out of Hours Security Management Team, we now have 24/7 management cover to support the wider team which is a great improvement and will allow the team to drive up the standards and professionalism of our night staff as well as providing training while putting us in a better position to respond to out of hours critical incidents. With the forthcoming Martyn’s Law and potential other buildings coming on board, there will be further change and growth required for the team and I am confident that the security management team will rise to the challenges and fully support my successor whom I wish very well.”
Your Team at King’s
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Cliff Law, Outgoing Head of Security
“Since King’s made the decision to insource the Cleaning and Security operation in Aug 19, and ensure the en- tire workforce were on equal terms and conditions, we have had great ambition to drive up the customer service stand- ards and the reputation of the security team. Over the last 3yrs this has been largely successful, and the team are now depended upon to support high risk events and challenging situations in a sensitive and appropriate way as well as deliv- er a great BAU operation. I am now looking for a new Head of Security to drive forward further change and innovation and build on the excellent work of their predecessor.”
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“With a dedicated Resources team supporting the security management team, we are moving towards a data driven service delivery with incident data and people data at our fingertips to drive performance. The Head of Security and their team will have access to the necessary tools to get the best out their workforce and to identify where change of approach/innovation/training may be required.”
Fiona Elliot, Associate Director of Facilities
Greig Cave, Head of Resource, Compliance and Performance
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Job Description
Post title
Head of Security
Department/Division
Estates and Facilities Facilities Management
Faculty
Grade/salary
Grade ALC6 – Band 1, £70,000 - £80,000 per annum inc £4,000 London Weighting Allowance per annum
Hours of work
Full time (35hours per week)
Period of appointment
Indefinite Contract
Responsible to Responsible for
Associate Director of Facilities (Cleaning and Security Services)
Security Operations Team (~250 people)
Campus
Multi-Campus
Service Delivery • Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience • Ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues to understand customer and stakeholder requirements • Develop and/or review all structures, policy, practise and procedures for the delivery of security services across the estate considering both efficiency and industry best practise; Develop and implement change programmes as a result to optimise the departmental delivery within the available budget envelopment or develop in-depth business cases for service improvement. • Lead the way in proposing innovative ways to develop and improve the service delivery for all customers including but not limited to access control, CCTV, intruder detection systems and key control. • Lead the investigation of security incidents, liaising with external parties such as the Metropolitan Police as necessary. • The post holder will lead on the physical and procedural security of the King’s Estate, supporting a safe and secure working environment for student and staff which includes the academic community. The post holder is also to ensure that a commensurate risk based approach is taken to adopting physical security measures and controls to protect the Colleges assets, resources and data. • Drive improvements in the effective administration of card management systems including supporting key student support functions. • To build trust and confidence in the service through a commitment to building a team that is diverse
and has a culture that understands the needs and expectations of the University community.
ROLE PURPOSE
ROLE PROFILE
Health and Safety and Risk Management • Ensure full compliance with health and safety legislation in respect of all work undertaken by the security services team • Ensure a safe working environment despite the inherent risks of the service provision. Make recommendations to continually improve working practises utilising new technology where appropriate • Ensure appropriate 24hr incident management structures are in place including in relation to student support and that these structures are regularly tested Strategic Advice and Guidance • Have a clear understanding of the security threats to the College, undertaking periodic risk management reviews and liaising with the external security services as necessary in order to keep abreast of changing security threat levels and risks, and ensure that the College’s processes and procedures are adapted accordingly. • Lead the security planning, risk mitigation and security delivery for all college events including both staff and student organised external speaker events ensuring the correct balance between freedom of expression and the wider safety needs of the King’s community. • Become a trusted technical advisor to the College on all physical security matters • Develop strong internal and external networks comprising; service users, stakeholders, local police, Healthcare partners, other multi-agency partners and security industry professionals. Such networks will be used to identify solutions to
The Head of Security will head up the in-house security team across multiple sites and will be responsible for the operational effectiveness and direction of the security team at King’s College London. The Head of Security will ensure operational effectiveness and stability whilst working closely with the Associate Director of Facilities (Cleaning and Security Services) to imbed significant change into the service and organisation leading to a service utilising best practise in security standards. The Head of Security will provide highly visible and authentic leadership to a large and multi-site team building on the excellent work of their predecessor. The Head of Security will lead the team to deliver world class customer service for a world-class institution with a focus on enhancing the student experience whilst still ensuring a safe environment and value for money. This role will be key to ensuring that the service fulfils the Estates and Facilities strategic aim which is ‘to deliver trusted, responsive and reliable services enabling our communities to achieve their aspirations making the world a better place.’ The role will also involve contribution to the creation and implementation of threat and risk assessments and the provision of professional advice, guidance and direction to the wider College community in matters of security. The postholder will also assist senior management in the development of appropriate business continuity plans, plan for the forthcoming Martyn’s Law legislation and ensure all plans remain ‘fit for purpose’.
Team Leadership • Leading the team to ensure they always feel part of the ‘King’s Family’ and be instrumental in building a ‘one team’ approach with cleaning colleagues. • Ensure a fit for purpose and efficient team with effective line management throughout the team utilising King’s policies to manage all aspects of performance • Due to the 24/7 shift nature of the service and the wide dispersal of staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team • Responsible for the pastoral and performance management of the Security Services Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service. • Lead a programme of continuing professional development and ensure that all security staff are appropriately qualified and trained in various security and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. • Act as a role model for professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the department.
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Person Specification
service issues and requirements, recognise existing and emerging risks/threats and exchange best practice to develop and promote a positive security culture at all levels within the College. technical specifications on crime prevention through environmental design security (CPTED) to support Estates and Facilities development and refurbishment projects • Act as the Lead contact for King’s College London on all Emergency Preparedness situations and liaise with all Blue Light services as required. Close working with the Business Continuity team will be key to success. • Represent the department and • Provide providing evidence based, technical advice at a range of internal and external meetings including but not limited to the Security Operations Group, Safeguarding Oversight Groups, Business Continuity Network meetings; Critical Incident Teams • Provide support and direction to academic departments wherever security should be considered, and especially in the identification and procurement of security related equipment. • Assist the Universities Senior Management in the development and implementation of a long-term security strategy to encompass effective physical, technical and information security. Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • A sustainable service that has the lowest environmental impact possible • Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff and visitors) at the heart of that decision.
Financial Management • Working closely with the Associate Director and Head of Resource, Compliance and Performance, manage and deliver the service budgets (~£10million) including but not limited to personnel, third party delivered services, and demand- based requirements. • Responsible for effective contractor, supplier and vendor management to deliver performance in accordance with agreed operating models and budgets. competitive tendering, working in collaboration with the FM Contracts & Performance team and the Estates Procurement Office. • Deliver value for money and • Responsible for sustainable cost savings - in line with financial forecasts, pre-agreed savings and efficiency targets - through continuous improvement and innovative delivery programmes. • Monitor and regularly report financial performance for the service to the Assistant Director of Facilities (Cleaning and Security Services) • Ensure all cross charging and interdepartmental billing is managed in an efficient and timely manner Performance Management • Development of service delivery metrics to consistently deliver agreed performance standards across all functional areas in the Security Services team and develop a culture of data driven decision making across the department. • Maintain an awareness of security operations in comparable organisations in order to benchmark the College’s security performance. • Others duties as directed by the Associate Director of Facilities (Security and Cleaning) including deputising as required.
Eligibility to work in the UK This post does not qualify for a Cer- tificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Education/qualification & training Essential: • Security Industry Qualification at certificate or higher level • Member of an appropriate pro- fessional body • NEBOSH/IOSH qualification Desirable: • Senior management qualifica - tion or similar Knowledge/Skills • Customer focussed approach to service delivery • Excellent management and leadership skills particularly of a disparate team with a demon- stratable ability to build trust and to motivate an internal team ensuring alignment with delivery goals • Strong and effective communi - cator with experience of build- ing trusted effective networks which ensures influence and ef - fective engagement at all levels through the organisation from Executive to front line service areas and with key stakehold- ers. of developing change programmes within a team and managing teams through significant change • Experience Experience Essential: • Senior security management experience including organisa- tional planning and lead delivery of security function and teams across a multi-site unionised estate including experience of
dealing with high profile, poten - tially high-risk events • Risk management experience, ideally with an FM background, including maintenance of risk registers and supporting de- partments in management of risks. • Experience of planning, exercis- ing and delivery of emergency management and business con- tinuity in a large organisation • Previous budget management experience >£1m Desirable: • Professional experience of pro- viding security technical spec- ifications on crime prevention through environmental design (CPTED) to support corporate Estate development and refur- bishment projects. Personal characteristics/ other requirements Essential: • Ability to make sound judgement in pressured environments • Completer/finisher mentality to define departmental objectives and deliver sound operation- al implementation. Tenacity in achieving objectives to dead- lines. • Welcome challenge in an open, participative and transparent style Desirable: • An understanding of the current challenges in the HE sector Role specific requirements • Competent in MS Office soft - ware with a willingness to use data and technical solutions to support issue resolution • Expect from time to time to work outside normal working hours
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Further Information & How to Apply For a confidential conversation, please contact our advisor Michael Hewlett: Michael Hewlett | Director michael.hewlett@mrgpeople.co.uk
Applications should consist of a CV and short covering letter and should be sent to michael.hewlett@mrgpeople.co.uk
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
Closing date for applications is Sunday 21st May 2023.
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