HEAD OF BUILDING OPERATIONS
CANDIDATE INFORMATION PACK
HEAD OF BUILDING OPERATIONS
Page 4
Executive Summary
Page 6
About Imperial College London
Page 8
The Imperial Estate
Page 10
Job Description
Page 13
Person Specification
Page 16
Further Information
Page 17
Application Process
Contents
HEAD OF BUILDING OPERATIONS
EXECUTIVE SUMMARY Imperial College London is a world top ten university with an international reputation for excellence in teaching and research. Consistently rated amongst the world’s best universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. Located in the heart of London, Imperial is a multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation to tackle global challenges.
Reporting to the Director of Estates Operations, the Head of Building Operations will be responsible for the strategic link between the internal stakeholders / users and FM service partners (both in-house and contracted). The department has circa 40 staff, with financial and budget responsibility for Building Operations c.£1.2m, NHS Trust services c.£6.0m and Capital / Small FM Projects c.£2.0m. It also includes management of the Stores logistics team. This role will suit professionals with a high level of personal credibility with demonstrable experience in engendering a culture of exceptional delivery at both an operational and strategic level. A proven track record in successfully managing change
and transformation will be essential including devising and implementing innovative delivery models.
Information about our wider strategy can be viewed at: https://www.imperial.ac.uk/strategy/
Our multi-site portfolio includes our main estate in the historic South Kensington area and ranges from extensive medical teaching and research space with NHS partners across Central and West London through to a rural campus in Ascot and our new state-of-the- art campus in White City.
Executive Summary
HEAD OF BUILDING OPERATIONS
About Imperial College London Imperial College London is a world top ten university with an international reputation for excellence in teaching and research. Consistently rated amongst the world’s best universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. Located in the heart of London, Imperial is a multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation to tackle global challenges.
Mission and Strategy
Unprecedented challenge abounds in 2020 and beyond. Our mission, to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society, is more important than ever.
Read about our Strategy 2020 to 2025 here
Imperial College London’s mission is to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society.
About Us
Our People
Our Work
Generations of Imperial staff, alumni and students have changed the world with cutting-edge innovations; from the discovery of penicillin to the world’s first invisibility cloak. Recognition of this ground-breaking work has come in the form of 14 Nobel Prizes, 81 Fellowships from the Academy of Medical Sciences, 77 from the Royal Academy of Engineering and 73 from the Royal Society.
Imperial brings together intersecting disciplines, industries and sectors across four major areas to further our understanding of the natural world, solve major engineering problems, lead the data science revolution and improve health and well-being. Emerging areas of research include the development of low-carbon technologies, stem cell therapy for stroke and how to turn light into matter.
About Us
HEAD OF BUILDING OPERATIONS
The Imperial Estate
Hammersmith Campus. Based around Hammersmith Hospital.
South Kensington is our main campus and it is here that most undergraduate and postgraduate activity takes place. It’s a compact site in the heart of ‘Albertopolis’ and is home to a huge range of architectural styles from the Edwardian Royal School of Mines building to the ultra-modern Norman Foster-designed Business School. There’s plenty of green space too, including a beautiful landscaped square, with our famous Queen’s Tower at one end. Imperial’s White City campus is a platform for innovation and entrepreneurship at the heart of a vibrant area to live, work and play. The College is driving this evolution with a £2 billion investment in a new 23-acre integrated collaborative campus. As a central pillar of this vision, the Molecular Sciences Research Hub is the first facility to host Imperial research and teaching staff. Silwood Park is located about 25 miles West of Central London, near the village of Sunninghill in Ascot, Berkshire. Situated in about 100ha of natural parkland, it has been part of Imperial College since 1947. It was first famous as a centre for applied entomology before developing a world-wide reputation as a centre for excellence in pure and applied ecology. Since the 1990s research interests have expanded to include evolution, biodiversity and conservation. We also have an extensive network of medical teaching and research campuses in partnership with leading NHS Trusts at the following locations:
North West London Hospitals Campus. Based at Northwick Park and St Mark’s Hospitals in Harrow and Central Middlesex Hospital in North Acton.
Royal Brompton Campus, Chelsea. Based around the Royal Brompton Hospital.
St Mary’s Campus, Paddington. Based around St Mary’s Hospital.
Charing Cross Campus, Hammersmith . Based around Charing Cross Hospital.
Chelsea and Westminster Campus . Based around Chelsea and Westminster Hospital.
About Us
Capital Programme
Our capital programme is one of the most ambitious in the global HE sector to support
our goal to remain a world-leading higher education institution. Our
programme, which currently runs at annual investment of c. £100m, sees our Estates Projects team manage the delivery of an incredibly diverse range of projects.
Notable recent projects include:
• £130m Sir Michael Uren Building to create a Biomedical Research Hub • £8.5m Early Years Education Centre • Over £25m of investment in the refurbishment of teaching and research facilities • New link bridge and observatory at South Kensington • Refurbishment of Student Common Room • Data Centre Refurbishment project • Infrastructure upgrade programme
Looking to the future we have bold plans, including:
• A major programme of investment in new facilities to house our world- leading Faculty of Medicine • A new building at the White City North campus to house our world-leading School of Public Health • A complex programme of infrastructure projects to enable the development of our White City South Campus • The refurbishment of the iconic Queen’s Tower at South Kensington • Further investment in learning and teaching spaces across the estate • Creation of Quantum Photonics and Quantum Technologies laboratory spaces • Works to maintain listed properties
About Us
HEAD OF BUILDING OPERATIONS
JOB DESCRIPTION
Job Title:
Head of Building Operations
Department/Division/Faculty:
Estate Operations / Building Operations
Campus location:
South Kensington
Job Family/Level:
Professional Services - Level 6
Responsible to:
Director of Estates Operations
Line Management responsibility for:
Line management responsibility for c40 members of staff, including direct line reports: Administrative Assistant, Building Managers, Campus Managers, Quality Audit and Compliance Manager, Assistant Building Managers, Communications Officer, Learning and Development OFficer, White City campus Facilities Manager, Building Facilities Manager, Logistics Team Director of Estates Operations, Heads of Department within Estates Operations, Finance Team, Faculty Operating Officers, Faculty Heads of Departments, Support Services (e.g. Campus
Key Working Relationships (internal):
Services, ICT etc), Legal Services, Communications, Health and Safety
Key Working Relationships (external):
Contractors, Designers, Architects / Engineers / Quantity Surveyors, Enforcing Authority Inspecting Officers, Building Control, Software Suppliers, Legal Advisors
Contract type:
Permanent, Full time
Purpose of the Post The post holder will be accountable for management of all matters relating to building operations across the Imperial College estate, ensuring a quality, value for money service is delivered within the strategic policies and procedures set down by the College. Responsible for Estates Communications and Learning & Development functions within Estates Operations. The team has budget responsibilities for an annual operating budget of c£8.00m and a capital budget of c£2.00m
Job Description
Roles and Responsibilities Develop and manage: • The effective delivery of all Estates Operations Projects and Minor Works commitments. • The Building Operations teams, including their workload and performance. • Contribute to Energy Reduction strategy in association with our Head of Engineering, Energy and Environment and provide a proactive role promoting and reducing our carbon footprint across the College Estate. • Estates Facility strategy and policy for Burlington Danes complex at the Hammersmith Campus, ‘ThinkSpace’ operations at White City and for the Thrombosis Research Institute. • Agree and implement recovery of costs associated with provision of services provided. • The Estates service provision and support delivered by NHS Trusts; agree service levels and negotiate costs and associated space management and lease requirements. • Disabilities and Equalities policy for Estates Operations, and act as Disabilities and Equalities Liaison Officer. • Logistics (stores) teams based at South Kensington, Hammersmith and White City campuses. • Service Level Agreements with academic community and other parties who receive Estates Operations services. • A Risk Register for the College Estate; maintaining records and addressing issues identified. • A Hazards Register for the College Estate; maintaining records and addressing issues identified. Ensure that: • As a senior member of the Estates Operations team, you contribute to the development of the estates organisation and its objectives and, when required, deputise for the Director of Estates Operations at relevant Committees and with external bodies. • Condition Surveys of College buildings, its estate and equipment are complete and maintained. • The HEFCE Estates Management Record is completed and accurately reflects the condition of the College estate. • The College buildings are accessed; improvements recommended and implemented for the Equalities Act (2010) compliance.
HEAD OF BUILDING OPERATIONS
• The space utilisation of the NHS Trust space is in line with the Faculty objectives and has formalised ownership of the space. • Escalation procedures for ‘out of hours’ events and emergencies are in place and updated as necessary. • Systems and processes are updated are reviewed regularly and opportunities for improvements identified and implemented. • Key Performance Indicators are provided accurately and on time, with narrative to the Director of Estates Operations. Promote: • Liaison and interface between the Estates Operations team, the Faculties and other College departments. • Health & Safety good practice across the Building Operations group. • Personal development of self and team members. Review: • Building Operations budget of circa £2m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. • NHS Trust budget of circa £6m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. • Capital / Small FM Projects budget of circa £3m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. Generally • To advise and comply with all College policies and regulations, for example Health and Safety, Data Protection (GDPR), etc. • To undertake specific safety responsibilities relevant to individual roles as set out on the College website’s Health and Safety Structure and Responsibilities page. • Any other tasks as specified by the Director of Estates Operations. • To acknowledge and fully meet Imperial Expectations and College Values.
Job Description
Work Location Due to COVID-19, there will be areas of the College where staff are asked to work remotely whilst we begin to assess if and how the College can move towards a hybrid way of working – where work is undertaken remotely and on campus. The priorities of the College in this time of transition are to: • maintain a safe environment for our community • enable temporary arrangements for flexible and hybrid working where suitable • learn from experiences and listen to the community in shaping future ways of working Working at College locations will follow UK government guidance.
PERSON SPECIFICATION
Requirements Candidates/post holders will be expected to demonstrate the following
Essential / Desirable
Education A recognised professional qualification at Diploma Level 5 or above in a field relevant to the duties of the post e.g. Diploma Level 5 in Facilities Management Professional membership at Member or Certified status level with a professional specialist relevant to the role e.g. Institute of Workplace and Facilities Management (IWFM) Experience Experience of the policy formulation and effective management of a portfolio of Building Operations services at a similar management level.
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D
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Preparation and effective control of budgets.
E E E E
Preparation and presentation of reports to senior management. Preparation, negotiation and review of effective Service Level Agreements. Track record of negotiating and working well with professional consultants and external contractors. Strategic planning and project delivery within a large, complex and challenging estate environment.
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Track record of delivery of quality projects providing Value for Money.
E E
A champion of energy best practice.
Knowledge NEBOSH Certificate or Diploma (General or Construction).
E E
Relevant legislation and codes of practice. Building Regulations Part L and its application.
E
Procurement procedures.
E
Person Specification
HEAD OF BUILDING OPERATIONS PERSON SPECIFICATION
Requirements Candidates/post holders will be expected to demonstrate the following
Essential / Desirable
Skills and Abilities Excellent spoken and written communication skills. Communication skills are paramount in this role as is the need to be able to communicate diplomatically with many different stakeholders, explain clearly project works to widely differing audiences with widely differing styles and needs, especially external contractors. Ability to lead and manage a large professional team to ensure the successful delivery of service and act as a mentor/coach to support their professional development and monitoring of team against objectives.
E
E
Ability to negotiate effectively and flexibly to secure good value for money. E Ability to develop effective working relationships with internal and external contacts, gain their confidence and persuade them to cooperate with initiatives where required, thereby earning the respect and trust of College of academic and non-academic senior colleagues. E
An understanding of the need for excellent customer service and an ability to develop and maintain good working relationships with key staff and all stakeholders. The evaluation of existing service provision to ensure that appropriate developments and innovative solutions are proposed. Ability to analyse large amounts of data from a range of sources, drawing conclusions and presenting them in a clear and concise format. Numerate and able to control a budget in the region of £10m in line with College Financial Regulations.
E
E
E
Ability to work independently, flexibly and supportively.
E
Proven ability to work collaboratively, a team player who contributes to team events and the work of the section as a whole. Ability to keep abreast of relevant changes within the sector and within the College. Strong interpersonal skills including ability to negotiate, motivate, influence, persuade and build relationships in an enthusiastic and diplomatic way. Excellent time management skills; the ability to plan and juggle a number of tasks and meet deadlines under pressure. Ability to take an innovative approach and solve problems pragmatically and creatively. Confident user of computer software packages at intermediate level, including Office 365 products e.g. Teams, Box, Excel, Word, Outlook, etc.
E
E
E
E
E
E
Person Specification
Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. This JD should be reviewed at the PRDP/Appraisal stage to ensure it is up to date. Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to follow the 7 Imperial Expectations detailed below:
1) Champion a positive approach to change and opportunity 2) Encourage inclusive participation and eliminate discrimination 3) Communicate regularly and effectively within and across teams 4) Consider the thoughts and expectations of others 5) Deliver positive outcomes
6) Develop and grow skills and expertise 7) Work in a planned and managed way Employees are also required to comply with all College policies and regulations paying special attention to: • Confidentiality • Conflict of Interest • Data Protection • Equal Opportunities • Financial Regulations • Health and Safety • Information Technology • Smoking • Private Engagements and Register of Interests They must also undertake specific training and assume responsibility for safety relevant to specific roles, as set out on the College Website Health and Safety Structure and Responsibilities page. Committed to equality and valuing diversity, we are an Athena SWAN Silver Award winner, a Stonewall Di- versity Champion, a Disability Confident Employer and work in partnership with GIRES to promote respect for trans people. November 2021.
HEAD OF BUILDING OPERATIONS
FURTHER INFORMATION
Why work for us?
Imperial College London is one of the world’s leading universities, based in a diverse and exciting capital city. Working at the College means that you join generations of Imperial staff who have contributed to solving problems on a global scale. Furthermore, it offers you a competitive salary and a package of attractive terms and conditions of service, along with many optional benefits, which we hope you will take advantage of.
In our 2019 survey, 85% of our staff were proud to work for the College.
In addition to 31 days annual leave (25 days annual leave and 6 College closure days in addition to public holidays) and generous pension scheme, Imperial offers a diverse range of employee benefits, including: • Discounted Bupa private medical insurance • Imperial Perks – a range of exclusive discounts on goods and services • Childcare vouchers • Access to the Imperial’s diverse range of sports facilities • Interest-free season ticket loan • Interest-free cycle loan and bike pool scheme
Further information about the Benefits at Imperial College London can be found here
Further information about the USS pension scheme and the benefits it provides can be found at www.uss.co.uk
The College is committed to developing you by offering a wide range of programmes and support to suit your individual career aspirations.
Further Information
APPLICATION PROCESS
For a briefing discussion please contact our advisor Michael Hewlett (E: michael.hewlett@mrgpeople.co.uk) on 07972 579 938.
Applications should consist of a CV and covering letter and should be sent to michael.hewlett@mrgpeople.co.uk.
Closing date for applications is Sunday 2nd January 2022.
51 Eastcheap, Billingsgate, London, EC3M 1JP| 020 3962 9900| mrgpeople.co.uk
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