QMUL - Assistant Director, Engineering & Estates

Assistant Director, Engineering and Estates Management Candidate Information Pack


• Message from the President and Principal

• About Queen Mary, University of London

• The role of Assistant Director, Engineering and Estates Management

• Job Description and Person Specification

QMUL is a unique, world-class global University with a long, proud and distinctive history. As one of the UK’s leading research-focused higher education institutions, we have more than 32,000 students, 4,500 staff and an annual turnover of £535m.

• Benefits

• Further Information and How to Apply

Message from the President and Principal

Thank you for your interest in this role and in Queen Mary University of London. Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.

Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.

Our founding institutions, the London Hospital Medical College, St Bartholomew’s Medical College, Westfield College and Queen Mary College, were founded to provide hope and opportunity for the less privileged and otherwise under-represented. Today, we remain true to the vision of our founders by continuing to improve lives locally, nationally and internationally through the seamless combination of our world-leading strengths in education and research. The Queen Mary community – our staff, students and alumni – is the heart and soul of our University. We are proud to provide an inclusive and nurturing environment so that staff and students from all backgrounds can develop, flourish and achieve their full potential.

I look forward to welcoming you to our unique University and working with you to realise our ambitions.

Professor Colin Bailey, President and Principal

Welcome to Queen Mary University of London

High-quality learning experience

Queen Mary, University of London is one of the UK’s leading research-focused higher education institutions. With around 32,000 students on Degree Courses, 4,500 staff and an annual turnover of £535m, we are one of the biggest University of London colleges.

Queen Mary offers students a stimulating, supportive and high-quality learning experience, with teaching inspired by our world-leading research.

We teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering.

The University has invested in new facilities over the past five years to offer its students an exceptional learning environment. Recent developments include the £39m Graduate Centre, providing 7,700 square metres of learning and teaching space, and the new Dental Hospital, home to the Institute of Dentistry, the UK’s first new dental school in forty years. Future developments include the planned new school of Business and Management (7,000 square metres).

Based in a creative and culturally diverse area of east London, we are the only London University able to offer a completely integrated residential campus, with a 2,000-bed award-winning student village at our Mile End home. Queen Mary is a leading research-intensive university with a difference – one that opens the doors of opportunity to anyone with the potential to succeed. It is a unique place of world-leading research and unparalleled diversity and inclusivity, that lives and breathes its history and heritage and is embedded in the communities it serves.

Estates & Facilities

The Estates and Facilities Directorate is responsible for planning, creating and operating a world- class Estate, Facilities and Commercial Services.

Key facts

The Queen Mary Estate currently provides over 230,000M2 of academic and residential accom- modation on three main campuses at Mile End, Whitechapel and Charterhouse Square, with fur- ther property holdings at West Smithfield, Lincoln’s Inn Fields and Dept W. As part of the QMUL’s ambitious Strategy 2030, extensive focus will be placed on enhancing, growing and better utilis- ing the Queen Mary estate portfolio to create a physical environment that supports our position as an inclusive, world-class university. The Queen Mary 2030 Strategy sets out an ambitious growth vision for the next 10 years. The strategy is underpinned by a suite of enabling plans. The Infrastructure enabling plan combines the direction of travel for both the Physical and Digital Estate. The joint investment programme is in excess of £1Bn.

• Our history dates back to 1785, with the founding of The London Hospital Medical College, England’s first official medical school. • We are a Russell Group university, operating across five campuses in London and at sites across Europe and Asia. • We are ranked 14th in the UK and 117th in the world by the Times Higher Education (THE) World University Rankings. • Our annual income is £535.3m, of which £113.3m is research income.

Our strategy 2030

In 2019, Queen Mary University of London launched a bold new Strategy with the vision to open the doors of opportunity. By 2030, we will be the most inclusive university of its kind, anywhere. We are doing this by building on our existing cultural diversity to create a truly inclusive environment, where students and staff flourish, reach their full potential and are proud to be part of the University. Continuing our long tradition of commitment to public good, we will generate new knowledge, challenge existing knowledge, and engage locally, nationally and internationally to create a better world.

We are proud of the difference we can all make when we work collectively. We are ambitious , fostering innovation and creativity, disrupting conventional thought, and responding with imagination to new opportunities. We are collegial , promoting a strong community through openness, listening, understanding, co-operation and co-creation.

We are ethical , acting with the highest standards, and with integrity, in all that we do.

We have five core values that will help us to reach this goal:

We are inclusive , supporting talented students and staff regardless of their background, and engaging with our local and global communities.

To enable our staff to flourish and to reach their full potential throughout their employment at Queen Mary, we offer a range of benefits.

Duties and Responsibilities

Job Description

Job Title:

Assistant Director – Engineering & Estates Management

Department Reports to:

Estates and Facilities

Director of Campus & Commercial Services


Off-scale Professional Services

Appointment period: Current Location: Work Activity Type:

Indefinite All Sites

Senior Management

Job context

continuous improvement of the Commercial & Campus Services are key enablers in achieving the University 2030 Strategic Vision.

The Estates and Facilities Directorate is respon- sible for planning, creating and operating the University’s Estate, Facilities, Capital Develop- ment and Commercial Services. The Queen Mary University of London Estate currently pro- vides over 230,000M2 of academic and resi- dential accommodation on three main campus- es at Mile End, Whitechapel and Charterhouse Square, with further property holdings at West Smithfield, Lincoln’s Inn Fields, Departmental W, Ilford Medical School and Sports Grounds in Chislehurst. The Estate needs to support the University’s standing as an ambitious and re- search-intensive Russell Group institution and contains a wide range of research, teaching and learning facilities in addition to student residences and recreational space. The Queen Mary 2030 Strategy sets out an ambitious growth vision for the next 10 years. The strategy is underpinned by a suite of en- abling plans. The Infrastructure enabling plan combines the direction of travel for both the Physical and Digital Estate. The joint investment programme (endorsed by the Senior Executive Team and the Finance & Investment Commit- tee) is in excess of £800m. Queen Mary University of London ambition is to establish itself as a globally significant “Re- search Goliath” by 2030. To this end, the total number of global students will double over this period. London campus-based students will in- crease to over 30,000 students from the cur- rent level of 26,000. Research income is set to triple over the same period.

Job purpose

The Assistant Director – Engineering and Es- tates Maintenance is a key leadership position in the development, upkeep and servicing of the University Estate. The fundamental purpose of the role is to manage and service the University Estate and ensure it is safe, compliant, resilient, efficient, well maintained and presents as an attractive campus environment for the benefit of our stu- dents, staff colleagues and visitors. The post holder will be responsible for defining, executing and monitoring a number of busi- ness- critical enabling strategies including: • Campus Infrastructure Master-planning • University wide Technical Leadership/ co-ordination • Long-term Maintenance Programme. • Energy reduction • De-carbonisation of the London campuses • Fire safety Management • Campus Hard Services & Maintenance The role holder will be accountable for the op- erational leadership of Hard Services including the delivery of physical Environmental Sustain- ability solutions. The role holder will be able to demonstrate continual improvement across their service lines through structured reporting of progress against Key Performance Indica- tors. The role holder will evidence a passion for achieving results through harnessing talent. It is important to develop the internal technical capability of the operations team.

The careful and timely re-purposing and development of the London Estate and the

Main Duties and Responsibilities

• Ensure the Joint Physical and Digital enabling plans (circa £800m over next 10 years) harness and integrate the Operational strategies and resources alongside the capital developments. Role holder will be a key stakeholder sign off for all Estates developments. • Participate in technical and stakeholder meetings for the delivery of projects to ensure that all projects fully consider the health and safety, maintenance and FM implications during both delivery and occupation thereafter. • Contribute to the development of customer-focused services, promoting the Estates and Facilities Directorate by establishing and maintaining excellent working relationships through- out the University. • Develop clear Service Level Standards for each service line and engage in regular stakeholder review. • Within the area of delegated responsibility and operation, ensure all activities are carried out in accordance with the requirements of the University and all relevant legislation. • Contribute to the overall development of the University Estate and represent the University at both internal and external committees and meetings. • Develop and maintain an open and collaborative culture within the EAF Engineering and Estates Maintenance. Be a positive and visible role model. Be comfortable to Manage by Walking the Services. Identify and recognise service excellence. Identify and address areas of poor performance.

• Lead the Engineering Services and Campus Maintenance (Hard FM) teams within the Estates and Facilities Directorate (EAF). The role operates across all of the University London campuses and properties. The EAF Engineering and Estates Management team also provide technical support to our overseas campus in Malta (Gozo). • Ensure that the University infrastructure is developed in a strategic manner and that there is a long-term infrastructure development and maintenance plan in place. • Ensure that the University Estate is maintained to a high standard. All planned preventative, cyclical and reactive maintenance operations will be delivered in accordance with defined performance measurement criteria and be aligned to the resilience and reliability needs of the building users. • Ensure that all elements of building infrastructure and systems relating to Fire Safety and Health and Safety are maintained in accordance with legislation, good industry practice and agreed standard operating procedures. All systems, policy, supporting procedure, protocols and recording to be developed and implemented across all University campuses and buildings and where appropriate buildings where we are the tenant rather than owner occupier (e.g. embedded QM space in Barts Health Trust). • Ensure that there is effective communication with the Environmental Sustainability team and those responsible for the day to day management of energy consumption across all QMUL properties. This includes working in collaboration for the development and implementation of energy and carbon reduction projects. • Support to Environmental Sustainability team in the development of the University Environmental Sustainability strategy and the underpinning action plans. • Support the Directorate Health and Safety team in achieving ISO45001 accreditation. • Ensure that the estate is maintained and serviced in a manner to achieve full statutory compliance in all areas. • Ensure risk assessments are being carried out and that all staff and contractors are fully aware of the Health and Safety requirements and their obligations. • Document and publish Key Operations Performance Indicators. (including 6 facet annual reporting). • Ensure that size and shape of EAF Engineering and Estates Maintenanace team has the capacity and capability to both maintain and service the needs of the ongoing business as well as positively contribute to and influence future development plans. • Work closely with procurement colleagues to maintain effective contractor and contract management in order to demonstrate continuous service improvement and best value. • Make recommendations in terms of Strategic partnering opportunities and negotiate contracts to ensure delivery to agreed targets. • Ensure timely approval and delivery of the prioritised Long Term Maintenance programme (circa £10m/annum). • Lead on the development and control of the significant EAF Engineering and Maintenance pay and none pay annual budget preparations. Provide regular reporting into the EAF performance board. • Lead the transition to Strategic Asset Management and Holistic Life Cycle Management of the University Physical Estate. • Support the Intelligent Campus vision for the University Campus environment and lead on the development of future Systems Architecture for Campus Operations.

Person Specification

This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.

Skills / Abilities

Essential Desireable

Essential: Requirements without which the job could not be done. Desirable: Requirements that would enable the candidate to perform the job well.

Excellent written and verbal communication and interpersonal skills and the ability be an articulate and effective advocate to establish good work- ing relationships with a diverse range of partners internally and externally. Excellent active listening skills.





A degree or recognised qualification in an Engineering, Building Ser- vices, Facilities Management or related discipline.


Demonstrate passion and leadership for this senior role. X Excellent impact, matrix management and influencing skills. Possesses the professional knowledge and expertise to reach effectively across the entire Estates and Facilities function. X

Member of a relevant professional body.


Professional/leadership CPD/further training/development. Experience / Knowledge Significant experience in the delivery of Total Facilities Management across a large, diverse and populated Estate. Sound technical knowledge covering a broad spectrum of Infrastruc- ture, Maintenance and Facilities Management. Experience of managing both in-house and contracted operational facilities services including experience of procurement, budget and contract management for multi-million pound facilities services. Possessing the capability, credibility and experience to lead a team of experienced technical and operational professionals. Demonstrable experience of building credibility and influence with senior stakeholders internally and external. To have broad experience of development of large organisational estates strategies and specifically the development of long-term infrastructure and maintenance master planning. Experience in senior programme/project management within a simi- lar diverse portfolio. Experience of planning and managing significant financial and staff- ing resources related to all aspects of facilities management. Knowledge and understanding of current Health and Safety and other relevant statutory obligations/ legislation and their practical application in the workplace. Significant experience in reviewing and managing risk and imple- menting systems to ensure its reduction. Track record of successful delivery of change management, staff de- velopment and implementation of innovative systems management / maintenance service. Evidence of successful project handovers to operational Estates teams.


Possessing excellent interpersonal and communication skills with a high level of credibility at a senior level. Possessing a results-focused, driven, proactive and driving/shaping personality type.



Other Flexible and professional approach to work.




*The ability to meet UK ‘right to work’ requirements.











Equal Opportunities


Family and Work Life Balance • Annual Leave: The full time annual leave enti- tlement is 30 working days* (plus bank holidays). Additionally staff are entitled to paid holidays on four other days when the university closes. • Queen Mary provides a range of family friendly policies for maternity, paternity, adoption, fertili- ty and shared parental leave above the statutory minimum arrangements. • Nursery: There is a nursery on site at the Mile End Campus called Westfield Nursery. Staff can enrol their children here at a discount of approx. 10%. Health and Well-being • Onsite Gym – discounted for staff • Running Club • Vegetable garden for grow your own • Counselling Service and full occupational health • Cycle to work scheme • On site eco friendly store

from households where the household income, as assessed by Student Finance England, is less than £15,000. We attract a lot of local students, owing to our strong relationships with schools in the surrounding boroughs, coupled with a strong reputation for inclusivity. 37 per cent of our students commute to our campuses daily. Our staff body is also diverse and is drawn from over 162 countries. Inclusivity is one of our fundamental core values at Queen Mary: it is intrinsic to who we are. Our diversity of cultures and backgrounds is key to the vibrancy of our community and to the knowledge and ideas we are able to generate and pass on; without that diversity, we would not be who we are. We are extremely proud that we attract such a diverse staff and student body, and are fully committed to providing an environment where everyone is supported to flourish and fulfil their potential, irrespective of their background. To be truly inclusive requires sustained, proactive, hard work, and we know there are areas where we have work to do. Our core objectives are focused on reducing the BAME attainment gap and increasing the proportion of female and BAME staff at the higher grades, both for academics and for Professional Services. We are looking to see how we can ‘hard-wire’ inclusivity throughout all our policies and practices: we do not see this work as belonging to one team or unit, but rather as being embedded in all that we do. Being inclusive makes us better at everything we do, it improves our daily lives and the delivery and impact of our work.

Queen Mary University of London is a Russell Group University with a difference. Our vision is to be recognised across the world as the most inclusive research-intensive University. We will strive to achieve that goal. To all the communities at Queen Mary, inclusivity is key to who we are and to achieving all our ambitions. We are a multi-faculty institution teaching undergraduates and postgraduates across all the major disciplines. We offer more than 280 undergraduate courses. We have world- leading research across disciplines and were ranked 5th in the UK in the last Research Excellence Framework (REF) for the quality of our research outputs, and continually challenge ourselves to ensure we have an environment where everyone feels included and can flourish. We are very proud of our teaching and learning and were awarded a ‘silver’ in the Teaching Excellence Framework (TEF) (2016- 17). We are also deeply embedded in the local community and were the first UK University to be awarded an Engage Watermark Gold award for public engagement by the National Coordinating Centre for Public Engagement. Unlike many other Russell Group universities, we attract a very diverse student population. Of our 25,000+ students, over 30 per cent are from non-EU overseas countries, and 9 per cent are from the EU. Our international students are drawn from over 160 countries. 90 per cent of our home students are from state schools, 59 per cent are Black Asian Minority Ethnic (BAME), 42 per cent are the first in their families to go into higher education and over 30 per cent are

Financial • Free parking on campus

• Interest Free Season ticket loan • Free legal and financial advice

• Enhance pension and life insurance through USS, SAUL or NHS offering up to 24% employer con- tribution Development and Recognition • Employee Reward and Bonus Scheme • In- house training and development team • Personal development courses and CPD Social and Community • Networking: We offer LGBTQ+ Staff Network (QMOut), Parents & Carers Networks within the campus • Faith: There are a variety of Faith societies at Queen Mary, including Christian, Bahai, Hindu, Is- lamic, Jewish, Krishna and Sikh. To contact or join these societies, go to the St Benet’s Chaplaincy’s Faith Society page. • Free Lectures and events

Queen Mary is committed to advancing Equality, Diversity and Inclusion (EDI) and champions a number of EDI initiatives across the University. Queen Mary holds a Silver Institutional Athena SWAN award for advancing gender equality, and is also a Stonewall Diversity Champion and commits to advancing LGBTQ+ inclusion by submitting to the Stonewall Workplace Equality Index. We also offer a number of development programmes including Springboard, Aurora and B-MEntor. We are committed to championing EDI relating to all protected characteristics and other underrepresented and marginalised groups under the Equality Act 2010. We offer ‘Introducing Inclusion’ training for staff to give them an understanding of EDI related issues and provide them with the toolsneeded to champion inclusivity and embed best inclusive practice in all the work they do. EDI is built into everything we do at Queen Mary, and is championed through a well-established governance structure. If you are interested in learning more about Equality, Diversity and Inclusion at Queen Mary and how to get involved then please contact hr-equality@qmul.ac.uk.

How to Apply Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to matthew.giles@mrgpeople.co.uk

Closing Date for Applications is Sunday 2nd April 2023.

For a confidential and informal discussion, please contact the University’s appointed recruitment Partner Matthew Giles at The Management Recruitment Group.

Matthew Giles | Business Director 07530 680 159 | matthew.giles@mrgpeople.co.uk

51 Eastcheap, Billingsgate, London EC3M 1JP


Made with FlippingBook interactive PDF creator