PP&L Terms & Conditions 2020-2021

Terms, Conditions and Order Guidelines Valid from November 1, 2020 to October 31, 2021

Updated 9/23/2020

A. Pricing Pacific Plug and Liner pricing covers our Perennial, Ornamental Grass, Hellebore and Specialty Plant Programs. We offer 162 ‐ cell, 128 ‐ cell and 72 ‐ cell liners in our Perennial and Grass programs although not all sizes in every variety. Hellebore varieties are produced in a 72 ‐ cell and a 32 ‐ cell, Lavender varieties are produced in a 162 ‐ cell, 128 ‐ cell, 72 ‐ cell and Quick Turn 32 ‐ cell. Our Specialty Plants are grown in our 102 ‐ cell. Production Lead Times When a product is not shown on current availability section of our Liner ‐ Bility® we look into a custom grow of that variety. Our future Liner ‐ Bility reflects available seed, cuttings or TC from all of PP&L’s suppliers and shows when the variety can be delivered in the size desired. We include the procurement lead time as well. Please refer to our website for more specific instructions on how to use our innovative Liner ‐ Bility. General crop time guidelines included in the forecast are below.

Average Lead Times per Liner Size (plus 3 week Procurement)

32 Cell Tray ‐‐ > 22 ‐ 25 Weeks 50 Cell Tray ‐‐ > 12 ‐ 15 Weeks 72 Cell Tray ‐‐ > 8 ‐ 15 Weeks 102 Cell Tray ‐‐ > 14 ‐ 20 Weeks 128 Cell Tray ‐‐ > 6 ‐ 12 Weeks 162 Cell Tray ‐‐ > 5 ‐ 10 Weeks

Product produced from division and tissue culture Lead times for products in this range can vary between 6 ‐ 12 months for PP&L to secure inputs plus grow time because stock must be built at the labs to meet orders. PP&L does order speculation on tissue cultured items but we still encourage contacting customer service for orders up to 12 months in advance so orders can be placed to meet customer needs.

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B. Ordering

a. Minimum Orders  Grow ‐ to order: 2 trays per variety  Grow ‐ to Specialty, Tissue Culture and Grass orders: Please Inquire.  Current Availability orders: 1 tray per variety

b. Order Timelines PP&L order timelines are designed to provide the best possible regional and national service options for multiple order sizes. Cutoff is Tuesday, 9 PM, Pacific Time Overnight Delivery is available same week; multiple delivery services are available for the following week. Contact Customer Service for options. Pallet Shipper Grower Truck deliveries: Product will be loaded Thursday or Friday of the following week to be delivered Monday through Thursday of 2 nd week. (Example ‐ order placed 4/6 will be loaded 4/14 ‐ 15 to be delivered 4/18 ‐ 21). Please note: the week indicated on your order confirmation is the ‘SHIP’ week prior to the delivery week for pallet shipper deliveries. For orders shipping to Canada, the Phyto Lead Time is 3 weeks. c. Cancellations Cancellations and adjustments will only be accepted 3 weeks prior to sticking or sowing of plant material with exception of items from tissue culture. Item orders cancelled on product from tissue culture will be reviewed prior to acceptance of cancellation. Tissue culture is

ordered well in advance and may not be able to be cancelled from our vendors. Cancellations will not be accepted after plant material has been sown or stuck .

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C. Shipping

a. Packaging Trays shipped in cartons are netted to ensure quality delivery.  Standard Box dimensions: 16 ¼” x 11¾” x 22”  Small Box dimensions: 10¾” x 12 ¼” x 23” Winter wrap for box and Pallet Shipper shipments in extreme cold conditions: $2 /box $14/pallet shipper Trays and Box Information

b. Freight Prices are F.O.B. Watsonville, CA. Freight is pre ‐ paid and billed to the broker.  Charging directly to Broker & Customer freight accounts is available  GSO (Golden State Overnight) Delivery is available for the following states: WA/CA/OR/ID/NV/UT/AZ/CO  FedEx Priority Overnight and Pallet Shipper Grower Truck delivery are the primary services offered by PP&L Nationwide. Contact Customer Service for more information and pricing.  For orders shipping to Canada: Phyto Lead Time is 3 weeks. Phyto Fee is $73.00 USD.

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c. Pallet Shipper Pallet shipping via refrigerated truck is available for all customers. Minimums for pallet shipper orders are based on tray size. Pricing is based on a half pallet or full pallet price. We schedule qualified pallet deliveries weeks 1 ‐ 20 on a weekly bases when possible. Pallet deliveries are available weeks 21 ‐ 52 on an every other week basis. Please contact customer service for schedules into the various markets. Maximum height of a pallet shipper is 96”. Half pallet price will charged for quantities from a half pallet up to the full pallet quantity. Full pallet pricing will only apply after the full pallet quantity is reached. Please note: the week indicated on your order confirmation is the ‘SHIP’ week and for most shippments going east of the Rockies, is the week prior to the "Arrival" week for pallet shipper / truck deliveries.

Advantages of Pallet Shipping:  Mix and Match tray sizes  Mix and Match plant varieties  Increased ventilation during transit  Ideal for orders of 60+ trays

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D. Claims Our goal is to provide a quality product. However, in case there is a problem, please follow our claims process as detailed below:  Freight Damage: Customer should contact their broker. Broker will file the claim with PP&L and we will make the claim with our carrier. Freight damage claims need to be made within 48 hours of receiving the shipment.  Product Shortage: Need to be noted on the packing list provided at the time of delivery, and customer must notify broker within 48 hours of receipt of our shipment.  Product Quality: Customer is to notify their broker within 72 hours of receipt if anything does not appear right with product delivered. PP&L will research the issue with the broker and the customer and will determine a necessary course of action or adjustment. Photos are required for product quality claims.  Product Reversion: PP&L will not give credit for plants that revert after planting. This includes variegated foliage and bicolor flowers.  All claims must be in writing via broker claim process to track effectively. a. Limitations of Warranty Pacific Plug and Liner warrant’s that our products will conform to the description or pictures presented and will be viable when received. Since we have no control of the customer growing of the plants, we give no other warranty, expressed or implied. Claims will be limited to the amount of the purchase price of the product and any applicable freight and royalty. Pacific Plug and Liner will not be held liable for consequential or incidental damages resulting from a shipment such as: lost revenue, profit, commission, contamination, legal fees or any other damages. If there is a problem with your order, please notify your broker immediately with any problems. All claims must be reported within 48 hours of delivery.

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E. Tags Pacific Plug & Liner offers tags for patented plants listed in our current catalog. With the exception of specific varieties, tags are optional. Please specify if you would like tags when placing an order.

*Customers are required to label plants with the appropriate patent number or applied for status at point of sale. We are always happy to assist customers with this patented plant information.


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