D. Claims Our goal is to provide a quality product. However, in case there is a problem, please follow our claims process as detailed below: Freight Damage: Customer should contact their broker. Broker will file the claim with PP&L and we will make the claim with our carrier. Freight damage claims need to be made within 48 hours of receiving the shipment. Product Shortage: Need to be noted on the packing list provided at the time of delivery, and customer must notify broker within 48 hours of receipt of our shipment. Product Quality: Customer is to notify their broker within 72 hours of receipt if anything does not appear right with product delivered. PP&L will research the issue with the broker and the customer and will determine a necessary course of action or adjustment. Photos are required for product quality claims. Product Reversion: PP&L will not give credit for plants that revert after planting. This includes variegated foliage and bicolor flowers. All claims must be in writing via broker claim process to track effectively. a. Limitations of Warranty Pacific Plug and Liner warrant’s that our products will conform to the description or pictures presented and will be viable when received. Since we have no control of the customer growing of the plants, we give no other warranty, expressed or implied. Claims will be limited to the amount of the purchase price of the product and any applicable freight and royalty. Pacific Plug and Liner will not be held liable for consequential or incidental damages resulting from a shipment such as: lost revenue, profit, commission, contamination, legal fees or any other damages. If there is a problem with your order, please notify your broker immediately with any problems. All claims must be reported within 48 hours of delivery.
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