HEAD OF COMMUNITY SAFETY, SECURITY AND EMERGENCY PLANNING
CANDIDATE INFORMATION PACK
OUR VALUES AND BEHAVIOURS
The major challenges facing our city, nation, and the world cannot be solved if we act alone. We enhance our research and education by pursuing creative partnerships within and beyond the University.
We operate with transparency, trust, and respect. We value our role as an anchor institution for Birmingham. We strive to be an excellent employer, to reduce inequalities in access to education, and to place sustainability at the heart of our work.
We are confident in the University of Birmingham and project this globally. We are focused on our goals, are clear about our strengths, and pursue our own direction. We are bold and take intelligent risks.
We welcome colleagues, collaborators, and students from across the world to work and study with us. We are committed to academic freedom, freedom of speech, and equality of opportunity for all. We expect everyone to act with sensitivity, respect, and fairness.
We enjoy being the first to do things. Inspired by our Birmingham heritage, we are resourceful, creative, grounded, and practical, and seek to make a real and positive difference to the world around us.
ABOUT THE UNIVERSITY OF BIRMINGHAM & CAMPUS SERVICES
The University’s campus spans over 250 acres, nestled in leafy green Edgbaston, just three miles from Birmingham city centre. The University is the largest Higher Education institution in Birmingham with 23,000 undergraduates, 12,500 postgraduates and 8,000 staff. Our heritage as the original ‘redbrick’ is combined with one of the most compelling and ambitious agendas in Higher Education. We operate a second campus overseas with a significant presence in Dubai. Quite simply, at Birmingham we make things happen.
SENIOR LEADERSHIP STRUCTURE
JOB DESCRIPTION Post title and post number: College/Budget Centre:
Head of Community Safety, Security and Emergency Planning. Campus Services. Community Safety and Security Services. Full Time. Permanent.
School/Department: Full time/Part time: Duration of the Post: Salary:
Full time starting salary is normally in the range £54,420 to £63,059, with potential progression once in post to £82,225. Administrative and Other Related Academic staff. Sunday 26th March 2023. Managerial. Grade 9.
Terms and Conditions: Closing Date: Job Family Framework: Grade:
BACKGROUND The University of Birmingham is a global institution working within a diverse and vibrant city, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, creating, sharing and disseminating knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. Professional Services provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally.
They ensure the University’s resources are used wisely; they manage and improve the University infrastructure which sits at the heart of the institution, and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University’s objectives, and helping everyone to understand the broader context within which we work.
GRAPHIC REPRESENTATION OF THE ORGANISATIONAL STRUCTURE OF THE CAMPUS SERVICES SENIOR LEADERSHIP GROUP
ROLE CONTEXT Campus Services (CS) employs over 900 staff with a turnover exceeding £50m in the last financial year. CS plays a key role in the quality of the student, staff, and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, community safety and security, conferencing, hotel operations, day nurseries, portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g., Winterbourne House & Gardens), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses.
ROLE SUMMARY The post-holder is responsible for the strategic management, leadership and development of the Community Safety and Security teams, alongside leading on Emergency Planning for the University. This service needs to be resilient and available to the University community and its partners, 24 hours a day, 365 days a year.
As a University with international reach and 24-hour operations, including student accommodation, teaching and learning, events, and sport; there is a challenging mix of pre-planned activity and spontaneous incidents to oversee and support. The post is a focal point for operational planning, as well as being responsible for developing, maintaining, and managing the University Emergency Plan. When incidents and emergencies happen, the post holder will support the activities necessary to enable an effective response working in conjunction and liaison with University Senior Officers and the Emergency Services. Campus Services is developing a culture of “Team of Teams”, the post-holder will play an active part within the Senior Leadership Team (SLG) to enable operations,
The role of Community Safety and Security Services is to keep the University of Birmingham community, including all visitors, safe and to enable the smooth operation of University business in all circumstances, whenever and wherever needed. We foster a culture of safety and security being everyone’s responsibility, with a focus on our students. We are here to help and have an ambitious programme to modernise to enhance safety so our community can thrive.
business, and strategy and will report to the Director of Campus Services.
ORGANISATION CHART
Director of Campus Services
Head of Community Safety, Security and Emergency Planning
Campus Police
Business Continuity and Resiliance Manager
Security Operations Manager
Community Safety Operations Manager
COMMUNITY SAFETY AND SECURITY
• To support the ‘on-call Duty Manager’ arrangements for Campus Services. • To take a strategic overview of investigations relating to staff and students as expert support to HR or Student Services. • To directly respond and co-ordinate response to Emergency incidents, advising and briefing senior line management of action taken and required. • Provide guidance and access to expert advice on Security measures that protect Campus, University assets, and buildings. • Keep up to date with developments in Security tactics and technology that will improve Community Safety and Security, where necessary proposing a business case for adoption into strategy. • Manage service contracts, SLAs, and protocols where Community Safety and Security services are provided to 3rd party clients e.g., Edgbaston Park Hotel, Barber Institute of Fine Arts etc. • To provide regular assessment of crime and incidents, tasking Community Safety and Security resources as required. When necessary, ensure escalation to others including University stakeholders and Statutory Agencies. • Provide regular high level generic reports on Crime and Incidents to Campus Service Senior managers. • To tender and manage third party contracts
• To demonstrate clear leadership of two teams who work across the Edgbaston Campus: • To ensure Community Safety provide a service that promotes visibility and reassurance in person and online, runs campaigns to promote safety, and supports victims and those impacted by crime and issues such as mental health. • To ensure Security delivers a 24 hours a day, 365 days a year operation that is resilient and effective in delivering a quality service. This includes the Security Control Room (SCR) that is at the heart of the Community Safety and Security operation. • To build trust and confidence in the service through a commitment to building a team that is diverse and has a culture that understands the needs and expectations of the University community. • To produce and review the overall University Community Safety and Security strategy, policies, operational guidelines, and protocols. These need to be regularly reviewed and updated reflecting business and operational requirements. Teams and colleagues need to be trained and briefed as necessary. • To support colleagues with events and sensitive operations where there is threat of harm and risk, using problem solving based on intelligence and information available. Where necessary seeking out expert advice and guidance.
MAIN DUTIES
EMERGENCY PLANNING
• To maintain the University’s Strategic Emergency Response Framework; supporting the response in the event of an emergency in accordance with the University’s Legal obligations including the Protect Duty and other responsibilities. • The post-holder will support those University Senior Officers who make up the Strategic Emergency Response Team (SERT), providing expert advice in the event of an emergency and liaising with Emergency Services and Partners. • Working in an advisory capacity, collaborate with Colleges and Professional Service departments to develop Business Continuity plans (known as Local Contingency Plans) to mitigate and minimise business disruption, and aid recovery. • To provide training, guidance, and briefing sessions to colleagues, raising awareness and skills so that the University is better prepared; this includes out of hours resilience. • To facilitate testing of plans at strategic, tactical, and operational levels.
The post-holder will develop and implement a cohesive strategy that support the Campus Services 5-year plan.
This will include:
STRATEGY
• To review and maintain the University’s overall Community Safety and Security strategy based on the requirements of: • Proportionate and necessary security measures to minimize harm and loss, and impact on the organisation based on threat and vulnerability assessments. • Effective and resilient services. • Maximizing the safety of our dynamic and diverse community and business. • To develop plans, projects, and service that enable and protect core
operational activity within Campus Services and across the Professional Services and Colleges.
where Community Safety and Security services are provided by an external contractor for University facilities.
• Work effectively with Finance on operational budget expenditure, as well as budget planning/forecasting to ensure budgets are managed effectively. • In line with annual and strategic review, recommend budget for the service that supports strategy and informs overall Campus Service expenditure. • Ensuring that the University’s Financial Regulations are adhered to at all times. • Overseeing the management of contracts with suppliers to ensure service needs are being met and that individual suppliers represent good value for money.
STRATEGIC PARTNERSHIP AND RELATIONSHIP MANAGEMENT • To be proactive in building positive working relationships with colleagues in Professional Services and Colleges, seeking opportunities to enhance safety and outcomes for others. • Develop effective networks with UK and International Universities and other organizations with similar business objectives. This includes membership of Association of University Chief Security Officers and Local Resilience Forum. • To establish and build an effective and close working relationship with Police and other Security agencies; developing and implementing plans and strategies that achieve mutual benefits keeping people safe and reducing crime. • To support individual SERT members as requested with their responsibilities and initiatives that ensure preparedness for emergencies. • To establish a network of contacts with relevant outside agencies to ensure full co-operation and support from these agencies in an emergency and to stay abreast of all current threats that may affect the University. • To compile and implement awareness campaigns and training programmes
TECHNICAL SAFETY, SECURITY SYSTEMS AND THE SECURITY CONTROL ROOM It is essential that the post-holder should have extensive knowledge of modern Security and Safety systems,
THREAT AND VULNERABILITY ASSESSMENT
• To maintain an oversight and ability to assess threats that can potentially cause harm to the University community or disruption to business. • Through the assessment and analysis process consider the scale, duration, and impact, determining whether immediate action/escalation is necessary and/or long-term vulnerability needs to be addressed. The post-holder, when necessary, must be able to access good advice and guidance to minimise impact to the University. • To provide assessments on threat and vulnerability to other functional areas upon request, this includes for the busy University event schedule. • To provide an annual strategic threat and vulnerability assessment to the Director of Campus Services which will inform 5-year business plan.
especially CCTV, and experience of delivering operational activity through an SCR.
• To ensure that all Security and Safety technical systems are effectively monitored, and incidents responded to effectively, with accurate incident reports and outcomes. • To ensure that staff operating the technology are trained and competent in the SCR. • To work with IT Services, Estates and other key stakeholders including contractors in developing the technology to enhance and improve safety and protect assets. The underlying principle being to deliver on the overall strategy. • To ensure compliance with GDPR to secure all data, working with Legal Services to manage any requests for release of data. • To ensure that all equipment is properly licensed and complies with the legislative requirements of operational deployment. • To oversee the management of security system contracts, including regular planned maintenance and prompt repair when there are failures e.g., CCTV, Radio, Key lock systems, alarm monitoring systems, incident reporting software, Safezone etc.
RESOURCE AND FINANCIAL MANAGEMENT
Oversee and ensure a resilient service that is suitably equipped to deliver service, this includes managing the available budget (circa £2.7million) to ensure effective delivery of services at best value for money. In this regard, the post-holder will work closely with the Finance and HR Business Partners. resilience, working with Operational Managers and HR to ensure vacancies and absence are effectively managed. • Following assessment of individual events, support planning and resourcing for such events, this can include the use of outside contractors, if required. • Provide necessary Health and Safety assessments and equipment for Community Safety and Security staff that protects them and enhances their effectiveness in their respective roles. This will include: • Maintaining an overview of team
that promote Community Safety, Action Counters Terror, Emergency Planning etc.
• Ability to think quickly and to problem solve, making decisions that lead the way. • Strong influencing and negotiating abilities matched with strong customer focus. • Able to manage conflict effectively. • Absolute integrity and the ability to lead by example and nurture those attributes in others. • Ability to work under pressure, with good personal organisation and time management. • The ability to develop and drive the implementation of new strategy in conjunction with senior management. • Good interpersonal skills and excellent people management experience is essential alongside the ability to motivate staff and create a positive team atmosphere. • Ability to create control and effectively supervise budget/expenditure. • Actively promotes equality and diversity to internal and external stakeholders. • Able to use data to identify equality and diversity issues. • Good IT skills across the Microsoft Office suite.
GENERAL • To develop and implement a culture (including policies and procedures) that promotes equality and values diversity and inclusion. • Supports the University’s sustainability agenda through resource efficient working. • To complete any other duties commensurate with the role at the request of the Director of Campus Services. • The Head of Community Safety, Security and Emergency Planning will be expected to join the Association of University Chief Security officers (AUCSO).
REQUIRED KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE
KNOWLEDGE
• Extensive relevant professional experience at a senior level in Security or related Operational Management. • Demonstrable evidence and understanding of Emergency Planning and Criminal Law, including Human Rights Act 1998. • Strong technical knowledge of safety and security systems and associated legislation.
This is a high profile, strategic position which requires a candidate of gravitas and high calibre who responds confidently and effectively in a challenging environment. A person who listens effectively, challenges assumptions, and acts on well-founded feedback with a willingness to learn and change. The successful individual will be motivated and able to inspire confidence and demonstrate clear leadership in their team. They will have the courage and decisiveness to make difficult decisions; and will have the knowledge, ability, and commitment to implement ‘best practices’ within the Community Safety and Security service, thus developing a culture and service that delivers. With responsibility for protecting the Campus and Community, the successful candidate must be able to gather, develop, and assess information and intelligence. When unplanned incidents and emergencies occur, this person must be decisive and capable to manage complex and developing situations, thinking ahead, and providing briefing and assessment as matters can escalate. They must have or be able to develop a network of contacts within the Emergency Services, Professional bodies, and in the various fields of Security, Threat and Risk Management. Overall being able to inform, alert and advise on current matters of threat and vulnerability. When working with senior colleagues in Professional Services and Colleges, this person will be flexible in approach seeking to enable and support other’s objectives, whilst being able to negotiate and influence on Community Safety and Security requirements. Within Campus Services the person must be a team player and enable Campus wide business and operations, often working with peers to deliver on large scale events and projects.
SKILLS
• Able to demonstrate strong strategic management and leadership skills, flexibility of approach and ability to constantly re-evaluate competing priorities. • Self-confident and articulate. • Excellent communication skills with the ability to communicate with all levels of staff; give presentations, chair meetings, and write concise, reasoned reports for senior management. • Ability to communicate in difficult circumstances and to stay calm during a crisis.
• Deal effectively and sensitively with significant and substantial people management issues, such as major change programmes and lead staff through change whilst maintaining motivation.
EXPERIENCE
ROLE CONTEXT
CORE COMPETENCIES AND TRANSFERABLE SKILLS
• Previous sound and extensive experience of leading and developing a large team of operational staff in a security or similar environment at a strategic level. • Experience of leading teams through periods of sustained and fundamental change. • Experience of developing and delivering on projects that enhance safety and security. • Experience in dealing with people diplomatically at all levels coupled with an understanding of, and sensitivity to, the ethos and requirement of a major academic global institution. • Experience of coordinating the development, implementation, and maintenance of business and operational resilience in a complex environment. • Experience of advising on emergency planning/local resilience planning and response. • Experience of developing interventions to address equality and diversity issues. • Experience of working in the context of: • Data Protection Act 2018 and GDPR. • Police and Criminal Evidence Act 1984. • Civil Contingences Act 2004.
Roles at this level will be senior professionals with high-level expertise, exercising within their particular functional area/section a substantial degree of independent professional responsibility and discretion, including the development and implementation of policies and processes. You will either lead a functional area or be a senior individual expert professional. You may have a deputising role for the most senior manager of the area. You are expected to resolve problems where there is a lack of precedent, requiring innovation and creativity to develop appropriate options. You will be responsible for setting quality and professional standards and managing service delivery against this or for providing professional expertise. Your work is likely to have a medium to long term horizon and you will typically work with a variety of people from several teams. You will also be able to make a major contribution to the longer-term strategic planning for your area, in line with the wider University strategy.
Working at this level you will be able to develop and successfully demonstrate the core competencies/transferable skills outlined in each of the areas shown below. You will be expected to take ownership for getting things done, including calling on others to join you in collaborative working groups as necessary. You will need to be flexible in supporting your department and wider University.
Organisational Understanding
• Quickly develop an in-depth understanding of their own area and an excellent understanding of the contribution other areas make to success of the University. • Quickly develop an excellent understanding of how the University and academia operate in the UK (and beyond as appropriate). • Demonstrate empathy with the academic endeavour and encourages others to do so.
Planning and Organising
• Lead and manage a functional area, taking responsibility for staff and resources, tackling planning and operations over the medium to long term; shape strategic direction for own area, and make significant contributions to departmental strategic planning. • Set quality and professional standards for others. • Take accountability for the quality and delivery of a service or for the provision of expert professional advice. • Take the initiative and manage large-scale changes. • Make decisions and judgements on conflicting data/information. • As appropriate, research and develop drafts of papers, taking account of the final audience, socialising ideas and seeking input and producing final drafts. • Lead and manage projects which are complex and significant in terms of time and financial resources.
Relationships and Understanding
• Interact effectively at senior levels within the University. • Network with fellow professionals in the wider community to stay up to date. • Promote own/department’s work at internal and external opportunities. • Inspire and motivate others (often large teams) through multiple intermediary managers. • provide expert input for internal/external meetings, influencing and facilitating different opinions to reach consensus. • Consult with service users/others to establish service requirements, standards, and priorities for change.
Problem Solving and Decision Making
• Evaluate service provision and implement innovative solutions to improve quality, efficiency, and continuity. • Ensure effective resolution of all issues in own area, often requiring complex problem solving through others. • Identify trends which could have an impact on the area, and identify and implement approaches to these trends.
For further information or to apply please contact our retained advisor at the Management Recruitment Group: Michael Hewlett: m: 07972 579 938 e: michael.hewlett@mrgpeople.co.uk Applications should include a CV and an Expression of Interest cover note. Closing date for applications is Sunday 25th June 2023. MS Teams interviews with the University of Birmingham are scheduled for Friday 30th June 2023. HOW TO APPLY
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