Spring 2026 All Access Tour
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shifts as soon as the class ended. Going forward, we will evaluate opportunities to include localized, on-site components in our training programs where appropriate. WHAT WE LEARNED Beyond the logistics, the tour gave us a great look at the culture inside our facilities: • Night Shift Inclusion: We made sure to schedule dedicated sessions during night shift hours. Employees expressed appreciation for training that fit their work schedules. • Peer-to-Peer Teamwork: We noticed that the camaraderie at these sites is strong. During the hands-on practice, employees who picked up the digital navigation quickly stepped right in to tutor coworkers who were struggling with the interfaces. RESULTS AND NEXT STEPS The data shows the training hit its mark. In our post-training surveys, 86% of attendees agreed they felt more confident logging in and using the tools, and the program earned an overall confidence rating of 4.28 out of 5.0, which indicates high overall satisfaction with the training. As we start planning our next training rollouts, we are taking a few key lessons with us: • The Push for Mobile: There is a clear demand from the workforce for better mobile access. Younger employees and new hires were highly comfortable bypassing the computers entirely and accessing these platforms on their smartphones during class. • Fixing Classroom Logistics: To prevent login delays from taking up instructional time, we will consider QR-coded credentials and pre-class password reminders for future trainings. CONCLUSION The All Access Tour proved that bringing training directly to our Operations employees is a great way to close skill gaps. By delivering hands-on support at our maintenance facilities, we resolved immediate digital literacy issues and gained valuable insights into our frontline teams' operational needs. Moving forward, our office will apply these lessons to ensure our future initiatives are accessible, efficient, and tailored to the realities of our workforce. ATTACHMENT • All Access Tour Infographic
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