Working at Keele University
Appointment of Head of Agent Relations and Chinese Recruitment
It’s the Keele difference.
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CONTENTS | 3
Contents
Introduction FromTheVice-Chancellor Background Keele Statistics
Strategic Plan andVision An Education that Inspires Equality, Diversity and Inclusion People Strategy Living and Working at Keele
Employee Benefits Academic Structure Administrative Structure
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INTRODUCTION FROM THE VICE-CHANCELLOR | 5
Introduction From The Vice-Chancellor
Thank you for your interest in Keele University. We have developed this brochure to provide job applicants with information about the University, its values and aims which we hope you will find useful and informative.
As we look ahead to 2020 and beyond, Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff. The Head of Agent Relations and Chinese Recruitment will play a full role in enabling this vision.
We are seeking to make the key appointment to the post of Head of Agent Relations and Chinese Recruitment. This post will take the strategic and operational lead in the commercial development of the University’s student recruitment operations in China, as well as leading on procedural and systems issues for international student recruitment through agents. The role will play a key part in the implementation of the University’s student recruitment strategy and will be responsible for achieving a substantial increase in agent-led recruitment with a focus on 2021 registration.
Professor Trevor McMillan Vice-Chancellor
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BACKGROUND | 7
Background Keele University is a world class campus-based University committed to providing the highest quality learning and living environment in which our students and researchers can flourish.
Keele has connections across the globe. There are over 100,000 Keele alumni in 162 countries. This global network includes senior diplomats and politicians, leading business people and officials in international NGOs, such as the UN. Our research is also increasingly international in its partnerships, with strong links in every continent. The University is committed to honouring its heritage of “a University within North Staffordshire for the advancement of Knowledge, the diffusion and extension of Arts, Sciences and Learning, the provision of Liberal, Professional and Technological Education”. Our links with the region have seen significant growth in recent years, developing the New Keele Deal, unlocking £70m of investment into exploiting the potential of our extensive world-leading research and facilities. With our integrated Science and Innovation Park, we are committed to helping to tackle low productivity and grow a positive culture of innovation and research within our region.
Keele also has high quality teaching; recently assessed as ‘Gold’ in the Teaching Excellence Framework. Keele was the first new post-war UK university of the 20th Century and exemplified the innovation and idealism of the post-war generations, offering bold alternative visions for Higher Education. The University College of North Staffordshire was founded in 1949 and received its Royal Charter as the University of Keele in 1962. There was a deliberate aim to break away from the pattern of the specialised honours degree, avoiding as far as possible the divisions between different branches of study. Whilst there have been changes, the coherence of Keele’s academic vision remains, with continued emphasis on academic breadth through a wide range of elective modules and interdisciplinary degrees, as well as continuing to offer many integrated and combined degree programmes. The most recent REF classified 97% of the University’s research as world-leading or of international importance. The innovations and discoveries of Keele academics are key contributors to wider social and global issues, and it is important to Keele that our educational delivery is research-led.
The University makes a unique contribution to higher education in its continued commitment to encouraging interdisciplinary and multidisciplinary education and research. Keele offers distinctive educational programmes and a learning environment that enables our students to make the most of their time at university. As a result, Keele students are among the most satisfied in the country. Keele has been consistently ranked highly for student satisfaction in the National Student Survey. Keele graduates are highly prized for their flexibility of thought and the maturity of their social skills. The University has one of the best graduate employment rates in the UK, clearly evidencing that our students achieve their potential. Our students are highly employable, with 97.5% of Keele students who graduated in 2016 finding full-time employment or further study within six months.
Find out more at keele.ac.uk/discover
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STATISTICS | 9
Keele Statistics
Proud to be
in the Teaching Excellence Framework HEFCE 2017 Gold Award
Global Top 20
for international outlook (2020) Top 250
96%
of our research was classified as world-leading or of international importance Research Excellence Framework 2 014 97%
Joint 1st
for good library and library opening hours THE Student Experience Survey 2018 Metrics Joint 1st
in England for overall Student Satisfaction NSS 2019 (broad based. universities) Top 3
Britain’s biggest single-site campus 600+ Acres
Graduate Employability
in England for student satisfaction
for campus sustainability UI Green Metric ranking 2018
with course Guardian University League Table, 2019
HESA - Destination of Leavers from Higher Education 2017
Find out more at keele.ac.uk/discover/
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STRATEGIC PLAN AND VISION | 11
Our future Our strategic plan is articulated through a clear sense of purpose and knowledge of what our performance needs to be to achieve this. Keele University has a strong sense of community. We recognise how our place in the UK partly defines us and what we do but that brings with it a determination to be global in outlook and international in action. Ultimately, our success comes from our people and the partnerships we forge, nurture and cherish.
Enabling strategies To deliver this strategy, we will have a number of visions, strategies and action plans across the following themes: • Education • Research • Student Experience • People • International • Financial Sustainability
Mission Keele University’s mission is to make a difference in society by providing innovative, high-quality education for students from all backgrounds and by undertaking world-leading research that transforms understanding and brings benefit to society, communities and individuals.
• Estates • Digital • Environmental Sustainability • Health and Wellbeing keele.ac.uk/ourfuture
10,000 students and 2,000 staff living and working on campus
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AN EDUCATION THAT INSPIRES | 13
An Education that Inspires Keele offers distinctive programmes and a learning environment that enables our students to make the most of their time at University.
Our programmes are innovative, inspirational and delivered by exceptional staff, with outstanding commitment to high-quality education provision and student-centred experiences. We have extensive outreach and widening participation activity, including being lead institution of one of the 29 OfS-funded NCOP schemes; Higher Horizons+. Colleagues across the institution work with thousands of school-aged students, their parents and teachers, giving guidance on higher education choices and delivering aspiration-raising activities both on and off campus. The campus offers a wide range of co-curricular activities which are an important part of our broad degree offering, which extends far beyond the boundaries of the classroom. With 10,000 students and 2,000 staff living and working on the Keele campus, we are the size of a small town. We have a strong postgraduate community, and have a clear strategy to grow both postgraduate taught and research student numbers.
The University is justly proud of its students and alumni, who set themselves ambitious goals as they seek to make a positive impact on the world around them. Keele was ranked 2nd of all broad-based English universities in the National Student Survey 2019 - out of over 100 higher education institutions. This is the seventh time in eight years that Keele has been ranked in the top three in England for student satisfaction, demonstrating our consistent commitment to delivering an outstanding student experience - year in, year out. We are committed to providing opportunities for all those who can demonstrate the determination to succeed at the University irrespective of their circumstances or background. We offer our students a supportive community and provide financial support when appropriate through generous bursaries and scholarships. Originally a University that offered only interdisciplinary options and an integrated Foundation Year, we have now evolved into an institution where a third of our students continue to study two or more disciplines to completion. We have maintained a thriving Foundation Year, providing pathways to inspirational education that we are proud to offer.
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EQUALITY, DIVERSITY AND INCLUSION | 15
Equality, Diversity and Inclusion Keele University values equality and diversity across our workforce and welcomes applications from individuals from all sectors of society. Where there is evidence of under-representation of a particular group in a specific type of role or at a certain grade the University is committed to taking appropriate action to actively encourage applications from that group. The University is keen to support all applicants during the recruitment and selection process where possible and particularly those with additional requirements. Applicants with disabilities are asked to identify in their application if they require any adjustments to the process. If shortlisted candidates have childcare responsibilities, the University may be able to provide on-site care during the interview/selection process, subject to availability. If childcare is not available Skype interviews can be explored. Applicants are asked to discuss their specific needs with the recruiting manager. The University aims to support employees to balance work/life commitments, which includes giving consideration to requests for flexible working, part-time working, job-share, etc. As a Defence Employer Recognition Scheme silver award holder and having signed up to the Armed Forces Covenant the University supports the Armed Forces and welcomes applications from members of the Armed Forces community (veterans, service leavers, reservists, Cadet Force adult volunteers and spouses of serving personnel).
The University is committed to making Keele a place where learning, living and working is a positive experience for all and currently holds a number of equality awards.
Athena SWAN As a member of the Athena SWAN Charter the University is committed to developing initiatives to advance gender equality. The charter covers women (and men where appropriate) in academic roles in STEMM (science, technology, engineering, maths and medicine) and AHSSBL (arts, humanities, social sciences, business and law), professional and support staff and trans staff and students. At the time of writing the University holds an institutional Bronze SWAN award, two departmental Silver awards and ten departmental Bronze awards. Race Equality Charter The University is committed to addressing racial inequalities and creating an inclusive culture and environment where individuals are able to thrive, irrespective of their race or ethnicity. Keele was awarded a Race Equality Charter award following a first submission in February 2019. Keele is (currently) one of only 12 institutions with an award. Defence Employer Recognition Scheme (DERS) Keele has recently been awarded a silver award under the DERS to recognise the University’s commitment to supporting members of the Armed Forces Community.
Disability Confident Scheme The University is signed up to the Disability Confident Scheme and has met the criteria to become a Disability Confident Employer which is a demonstration of its commitment to support job applicants and staff with a disability or long term health condition. Stonewall Stonewall’s Diversity Champions programme is Britain’s leading best-practice employers’ forum for sexual orientation and gender identity equality, diversity and inclusion. Keele University is proud to display the Stonewall Diversity Champions logo in our internal and external messaging to demonstrate our clear commitment to LGBT equality. Staff and Student Networks The University has established staff and student networks to support its aim of working towards realising and developing equality for Black, Asian and ethnic minority backgrounds (BAME) staff and lesbian, gay, bi-sexual, transgender and intersex (LGBTI) staff.
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PEOPLE STRATEGY | 17
To ensure the University’s wider strategic aims are met the People Strategy was launched in 2017 which comprises 5 strategic aims. Being an employer of choice Maximise the potential of Keele as a career destination for all groups. Developing and empowering our staff Enable and encourage supportive and effective personal, professional and career development for all our staff, based on academic and service priorities and forthcoming developments. Encouraging and developing innovative leaders Ensure that leaders at all levels support their staff in making a strong contribution to the University. Fostering a culture of inclusion, innovation, engagement and well-being Create a framework for organisational development which reflects the University’s values and which enables cohesion and engagement across the University community. Promote the global outlook and impact of our staff Create an environment which values staff from other countries, international experience and a global outlook.
People Strategy The University recognises that its effectiveness and success depends crucially upon the contribution made by its staff and that its reputation, growth and success rely on high levels of staff engagement and performance, at all levels of our institution.
More information about the University’s People Strategy can be found at keele.ac.uk/hr/peoplestrategy
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LIVING AND WORKING AT KEELE | 19
Living and Working at Keele
Nestled in 600 acres of countryside in the heart of the UK, many of our students and a number of our staff live, as well as study and work here: boasting a big campus but a small and cosmopolitan community.
Within a short distance of campus, there are activities and opportunities to suit all ages and interests. From monkey forests to theme parks, boutique shops to high-street brands, entertainment complexes to some of the most beautiful landscapes in the UK; our location suits all individuals. For families we can boast some excellent Schools and Colleges in our vicinity, an exceptional hospital and healthcare service and many vibrant sporting and community social opportunities. On campus there is a truly international flavour, as the Keele community is drawn from over 100 countries and a wide variety of cultures. In addition to the Keele Campus we have a number of staff based in satellite sites off campus, including the Royal Stoke Hospital (University Hospitals of North Midlands NHS Trust), the Guy Hilton Research Centre, and the Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry. Staff at these sites have access to onsite facilities, alongside access to the Keele Campus facilities.
Close to rural Cheshire, Shropshire, and Derbyshire, the University is located in an ideal position, less than an hour from Manchester, Birmingham and Chester and within 1.5 hours of London on the train. The historic market town of Newcastle-under-Lyme is Keele’s nearest municipality, surrounded by a number of charming villages and hamlets. The vibrant and multicultural city of Stoke-on-Trent is less than 6 miles away from campus, providing cultural and social entertainment in the midst of its prestigious potteries heritage. In recognition of its engaging cultural scene, Stoke-on-Trent was submitted as one of the nominations for the City of Culture 2021.
Find out more at keele.ac.uk/discover/aboutthearea
It’s the Keele difference.
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EMPLOYEE BENEFITS AND FACILITIES | 21
Employee Benefits and Facilities Keele is committed to providing an environment where staff are highly valued and feel motivated. To support this commitment the University provides a wide range of employee benefits and reviews this offer regularly.
Contractual Benefits Competitive salaries Our salary scales can be found at
Family Friendly Benefits Family Family leave including maternity, paternity, adoption, parental and shared parental leave for which eligible employees receive enhanced pay. Flexible Working All staff can make flexible working requests. Childcare We have an on-site nursery and run a nursery fees salary sacrifice scheme for staff. The nursery also run a school holiday club for children aged 4-12 years. More information about our Nursery can be found at keele.ac.uk/nursery Additional Annual Leave Scheme Staff can apply to purchase additional annual leave, the cost of which is deducted from salary over a 12 or 6 month period.
Health and Wellbeing Benefits Occupational Health Supporting managers and staff with health-related issues in the workplace. More information can be found at keele.ac.uk/dohs/occupationalhealthservice Staff Counselling Providing counselling support for staff. More information can be found at keele.ac.uk/staffsupport Holistic Therapies Staff may access a range of therapies on site.
Other Benefits Staff Housing We have housing on campus to rent or buy keele.ac.uk/staffhousing Keele Card A campus wide payment card with discounts at many of our catering outlets. NUS Extra Card The affiliation between the University and the Student’s Union means staff are able to purchase a card which allows them to access discounts and offers on a wide range of products and services. Trade Unions The University works with three recognised Trade Unions (UCU, Unison and Unite). Staff can opt to become a Trade Union member and access the range of services and support they provide.
Campus Facilities The University has the following facilities on campus • Pharmacy • GP surgery • Cashpoints and banking facilities • Supermarket • Catering outlets • Newsagents and post office
Sports Centre Reduced membership rates for staff and three months’ free membership for new joiners. More information about our Sports facilities can be found at keele.ac.uk/sport Swimming Discounted swimming at the Jubilee swimming pool in Newcastle-under-Lyme for staff on production of their Keele card. Cycle to Work Scheme Allows eligible employees the tax-free hire of bicycles and related safety and security equipment. More information can be found at keele.ac.uk/cycletoworkscheme Learning and Development Benefits Learning and Development We offer a programme of Continuing Professional Development for our staff as well as taster courses, such as foreign languages. Keele was one of the first Universities to sign up to the Technician Commitment, and has developed an action plan to support Technical staff and their development
keele.ac.uk/hr/salaryscales Attractive pension scheme More information can be found at keele.ac.uk/finance/payrollandpensions/ pensionstax Annual Leave Generous annual leave entitlement
More information can be found at keele.ac.uk/hww/holistictherapies Paycare Health Cash Plan Staff can opt to pay in to a healthcare plan which allows them to claim back healthcare costs. Chaplaincy More information about our Chaplaincy and Faith facilities can be found at keele.ac.uk/faith
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ACADEMIC STRUCTURE | 23
VICE-CHANCELLOR
DEPUTY VICE-CHANCELLOR
Academic Structure
FACULTY OF MEDICINE AND HEALTH SCIENCES (PRO VICE-CHANCELLOR AND DEAN)
FACULTY OF HUMANITIES AND SOCIAL SCIENCES (PRO VICE-CHANCELLOR AND DEAN)
FACULTY OF NATURAL SCIENCES (PRO VICE-CHANCELLOR AND DEAN)
PRO VICE-CHANCELLOR (EDUCATION)
• School of Allied Health Professions • School of Medicine • School of Nursing and Midwifery • School of Pharmacy and Bioengineering • School of Primary, Community and Social Care
• School of Computing and Mathematics • School of Life Sciences • School of Psychology • School of Chemical and Physical Sciences • School of Geography, Geology and the Environment • Harper and Keele Veterinary School • Foundation Year • Institute of Liberal Arts and Sciences • Institute for Sustainable Futures
• School of Humanities • School of Law • School of Social, Political and Global Studies • Keele Business School • Language Centre • Keele Institute for Social Inclusion (KISI)
PRO VICE-CHANCELLOR (STUDENTS)
PRO VICE-CHANCELLOR (RESEARCH AND ENTERPRISE)
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ADMINISTRATION STRUCTURE | 25
CHIEF OPERATING OFFICER
PRO VICE-CHANCELLOR (EDUCATION)
VICE-CHANCELLOR
STRATEGY DELIVERY UNIT
STUDENT AND ACADEMIC SERVICES (DIRECTOR)
HUMAN RESOURCES (DIRECTOR)
MARKETINGAND COMMUNICATIONS (DIRECTOR)
RESEARCH, INNOVATION AND ENGAGEMENT (DIRECTOR)
DIGITAL STRATEGY AND IT
FINANCE (DIRECTOR)
ESTATES AND DEVELOPMENT (DIRECTOR)
KEELE INSTITUTE FOR INNOVATION AND TEACHING EXCELLENCE (DIRECTOR)
Administration Structure
(DIRECTOR AND CHIEF INFORMATION OFFICER)
• Information
• Planning and Timetabling • Admissions
• Human Resources • Organisational Development • Occupational Health and Safety • Equality and Diversity • Staff Development • Keele Day Nursery
• Student
• Research and
• Finance Reporting • Payroll and Pensions • Income Office • Procurement • Accounts Payable • Treasury and Research Accounting
• Estates Planning, Policy and Strategy • Energy and environment • Environmental Sustainability • Student Services (including sport) • Accommodation, Lettings and Management • Staff Housing • Cleaning Services • Reception and Switchboard Services • Retail and Catering • Keele Events and Conferences • Facilities Management, including Science and Innovation Park • Grounds Maintenance • Security • Portering and Post • Capital Projects • Parking, Travel and Transport • Waste Management
• Communications and Publicity • Academic and Curriculum Development • Employability
Technology Services and Applications
Recruitment and Outreach • International
Innovation support
• Legal and Compliance • Partnership
• Management
and Immigration Compliance • Student Records and Examinations • Legal and Governance • Quality Assurance • Student Appeals, Complaints and Conduct • Student Services Centre • Counselling and Mental Health Support • Disability and Dyslexia Support • Faith and Chaplaincy Services
Information Services
Recruitment and Development
• Audio Visual Services • Campus Library • CEC Health Library • Digital library resources • Cyber and Information Security • Networks communications • Digital innovation
Development: regionally,
• Widening
and Employer Engagement
Participation • Marketing, PR and Stakeholder • Communications • Market Insights • Brand and Reputation
nationally and internationally • Local Growth • Enterprise Services • Keele University Science and Business Park • Development and Supporter Engagement • Arts Keele
• Learning
Technology • Global Education
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JOB DESCRIPTION | 27
Head of Agent Relations and Chinese Recruitment
Job Description
Directorate:
Marketing and Communications
Responsible to: Responsible for:
Director of Marketing and Communications 1 x G6, 1 x 5 s, Assigned in-country reps
Grade: Hours:
Grade: 8, Incremental Scale: Yes, Salary Range: £42,793-£51,034 pa
Full time
Role Summary This post will take the strategic and operational lead in the commercial development of the University’s student recruitment operations in China, as well as leading on procedural and systems issues for global recruitment through agents. The role will play a key part in the implementation of the University’s student recruitment plans and will be responsible for achieving a substantial increase in agent-led recruitment with a focus on 2021 registration.
Main Duties and Responsibilities: Strategy and Planning • Co-ordinate and, where appropriate lead, the development and delivery of a specific strategy and plan for China, working in partnership with other colleagues. • In conjunction with the Director of MAC and the Head of International Recruitment, review and lead University strategy for agent-led student recruitment. • Review, develop and deliver the operational plan for student recruitment in China with clear development of and measurement against KPI’s. • Implement an annual strategic review of the overseas agents network, measuring against KPI’s. Produce an annual report, based on cost/benefit analysis, for discussion by senior colleagues. • Working with the International Development Manager, the PVC Education, Faculty International Directors, and others, help identify and evaluate trans-national education partnerships which will increase the numbers of Chinese students on the Keele campus. • Develop and build networks internally and externally to further the aims of the China First strategy.
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JOB DESCRIPTION | 29
References You are asked to provide details of two referees (three if you are applying for an academic or research post), including your current or most recent employer, on your application form. Referees should be able to comment on your work and/or educational background and may be approached before interview. In providing these details you are giving the University permission to request personal information about you from your referees, which may include confirmation of your previous salary, disciplinary and work history. Disability Confident Keele University is committed to taking positive steps to employ, keep and develop the abilities of disabled staff and has been awarded the disability symbol. We undertake to offer all applicants with a disability and who meet the minimum essential criteria an interview. If you wish to be considered under this scheme, please indicate this by selecting ‘Yes’ in the Guaranteed Interview Scheme Section of your application. You can also provide specific information of any requirements/adjustments you may require to assist you during the recruitment process within this section. For advice or guidance please contact the Recruitment Team email: vacancies@keele.ac.uk. The information you provide on your application will be forwarded to the recruiting area so that they may consider whether they can facilitate your requested adjustments. Please note that if you do not indicate that you wish to be considered under the Disability Confident scheme in your application, you will not be considered under this Scheme.
Personal Development / Performance • Demonstrate a commitment to continuing Personal/Professional Development. • Ability to observe and define priorities and timetables in the achievement of strategic and operational objectives. • Adhere to the University’s environmental policy and procedures and seek to promote environmental sustainability within area of responsibility. Equality, Diversity, Health and Safety and Strategy • A strong commitment to the principles and practice of equality and diversity • Thorough understanding and application of the Dignity and Respect Framework • Take reasonable care of the Health and Safety of yourself and that of any other person who may be affected by your acts or omissions at work. • Co-operate with Keele University in ensuring as far as is necessary, that Statutory Requirements, Codes of Practice, University Policies and School/Departmental health and safety arrangements are complied with.
This is not intended as an exhaustive list of duties or a restrictive definition of the post but rather should be read as a guide to the main priorities and typical areas of activity of the post-holder These activities are subject to amendment over time as priorities and requirements evolve and as such it may be amended at any time by the line manager following discussion with the post holder. This post is unlikely to meet the relevant criteria to allow the University to issue a Certificate of Sponsorship. Applications from candidates who require a Certificate of Sponsorship to work in the UK will be considered against the requirements stated in the recruitment documentation. Recruitment decisions will be made in accordance with the UK Visas and Immigration guidance.
Team Work • To build and maintain productive relationships with academic and professional service colleagues and
Management • Manage and develop the staff team allocated to agent relations and China. • Manage all budgets as assigned. • Participate actively, as required, in committees and groups related to international operations. • Identify, and propose solutions for, any internal ‘blockers’ to effective student recruitment through agents. • Produce and present (to line manager and for further circulation as required) monthly reports on the areas of responsibility. • Develop and deliver market intelligence to inform actions and decisions across the areas of responsibility. • Pro-actively identify opportunities for market development in China, working co- operatively with others to ensure harmony between agent-led and ‘open’ recruitment. Marketing and Communications • Support agents with planned marketing initiatives that use their channels. • Across all areas of responsibility, ensure that the University brand and profile is positively enhanced and consistently communicated. • Represent the University at home and overseas as and when required. • Work with the wider Marketing and Communications Directorate to obtain support with marketing collateral, media relations, social media and advertising.
Student Recruitment • Lead on planning and implementation of annual Chinese recruitment in a timely, efficient and effective way. • Actively input into international recruitment target setting at faculty, school and course level. • Develop an effective agent portal as an efficient interface between Keele and agents. • Identify and recruit new agents in promising Chinese locations. • Lead the development, maintenance and support for the overseas agents network ensuring that performance is maintained and, if necessary, identify termination of contract. • Contribute to the management and operation of pathway programmes. • Develop financial incentive packages for agent commissions that increase recruitment and net gain to the University. • Work on China with the Global Education Team (responsible for all aspects of the University’s international mobility activity including Study Abroad, exchange, short programmes and ERASMUS+ funded staff mobility).
demonstrate leadership in relation to the organisation of international recruitment • Provide expert advice on international matters (particularly of overseas countries and the opportunities within them) and deliver relevant induction, staff development development programmes at local, regional, national and international levels, including conference and seminars. • To cover for the Head of International Recruitment in their absence. Communication/Documentation • Communicate effectively across a wide range of audiences. • Liaise, establish and maintain positive links with external agencies and providers. • To adhere to regulations and procedures relating to data protection and information security. Supervision/Staffing. • Lead, manage and develop the assigned staff. and training sessions to colleague. Contribute to other relevant internal and external training and professional
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PERSON SPECIFICATION | 31
Criteria Headings
Essential
Evidenced by
Desirable
Evidenced by
Qualifications/ Education/ Training
Good Honours Degree in a related subject or relevant experience
A
Postgraduate qualification
A
Evidence of continuing professional development in related areas
A
Person Specification
Experience Significant management experience.
A,I
Extensive knowledge and experience of the UK HE international market. Significant experience of overseas partnership development. Experience of complex contract negotiation with multiple stakeholders Experience of managing crisis situations effectively.
A,I
Significant experience of international student recruitment and working with agents.
A,I,P
A,I
Experience of setting and meeting targets.
A,I,P
A,I
Experience of developing and successfully delivering strategies and plans. Experience of managing and delivering high levels of customer service. Significant experience of effectively managing budgets. Knowledge and experience of data analysis and market research. Experience of digital and social media in international student recruitment.
A,I,P
A,I
A,I
A,I
A, I
A, I
A = Application, I = Interview, R = References, T = Test, P = Presentation (or a combination)
32 | WORKING AT KEELE
PERSON SPECIFICATION | 33
Criteria Headings
Essential
Evidenced by
Desirable
Evidenced by
Skills/ Aptitudes/ Competences
Ability to influence at all levels including senior management. Able to quickly build and maintain productive working relationships.
A,I
Bi-lingual (English and Mandarin Chinese)
A,I
How to apply For a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partners Sian Gardiner and Ben Duffill of The Management Recruitment Group.
A,I
Creative thinking ability.
A,I
Able to work to target and to tight deadlines.
A,I
Commercially aware with proven evidence of successful new business negotiation.
A,I
Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. Applications should be sent to
Able to plan and deliver successful outcomes.
A, I
Strategic management skills including professional presentation and conduct. Strategic thinker with proven ability to deliver tactically.
A,I
A,I,P
Sian Gardiner T: 0208 892 0115 M: 07932 717 458 E: sian.gardiner@mrgpeople.co.uk Ben Duffill T: 0203 962 9900 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk
sian.gardiner@mrgpeople.co.uk cc ben.duffill@mrgpeople.co.uk
Ability to manage and develop high performing and highly motivated teams. Excellent oral and written communications skills, with proven ability to write and present persuasively to a wide variety of audiences. Able and willing to travel extensively overseas including extended periods, including weekends (sometimes in excess of 10 days at a time) away from home. Able and willing to travel extensively overseas including extended periods, including weekends (sometimes in excess of 10 days at a time) away from home.
A,I
The closing date for applications is 19 January 2020. Interviews are scheduled to take place at Keele on 12 February 2020.
A,I,P
Other
A,I
Other
A,I
A = Application, I = Interview, R = References, T = Test, P = Presentation (or a combination)
Keele University, Keele, Staffordshire, ST55BG keele.ac.uk
4344 | MARKETING & COMMUNICATIONS 12/19
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