Director of King’s Community Business Services Candidate Information Pack
“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
Contents
King’s College London
Estates and Facilities
King’s Community Business Services
Job Description & Person Specification
Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence.
Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.
While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained.
King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London.
King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees.
King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs.
King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History
• Dentistry • Education • Food Science • History • Law • Music
King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision.
Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities.
Details of our Strategic Vision 2029 can be viewed at https://www.kcl.ac.uk/aboutkings/strategy
About King’s Business Services
King’s Community Business Services is the face of E&F for many students and staff, and allows them to connect, outside of lecture theatres, laboratories and offices, adding real value to the university’s student offer (including the Summer School offer) and contributing to a unique and memorable King’s experience.
King’s Residences
King’s Residences provides King’s students with quality accommodation to suit all lifestyles and budgets across London.
King’s Sport
King’s Sport provides a range of opportunities for students and staff to get involved in sport and physical activity, with an ambition to be the most active university in London.
King’s Venues
King’s Venues offers an exciting choice of over 200 unique spaces for every type of event, in both modern and period settings.
King’s Events
King’s Events manage a huge range of events all year round, ranging from activities to talks that support the King’s Community.
King’s Food
King’s Food delivers a range of food and drink outlets across the campuses delivering a culinary experience, embracing many cultures and food trends.
JOB DESCRIPTION
Post title
Director of King’s Community Business Services
Department/Division
King’s Community Business Services
Directorate
Estates & Facilities
Grade/salary
Grade ALC6
Hours of work
Full time
Period of appointment
Indefinite Contract
Responsible to
Director of Estates & Facilities
Responsible for
All functional leads within the department
Campus
Multi-campus, with office at Lavington Street
Role purpose
Deliver services with commercial principles that add value to the King’s Community experience by: • Providing innovative and creative dining, living, sports and event management that contribute to the wider learning experiences of our students through interaction with our sport facilities, food outlets, residences and venues. • Becoming a key contributor to student and staff satisfaction outside the academic and work environment, ensuring services are conveniently accessible and meet expectations. • Maximise the use of vacant space with the delivery of world-class events and event management for both internal and external stakeholders use of all commercially viable vacant spaces – classrooms, function rooms and residences – to support the university’s activities and enable/encourage connectivity and collaboration, leveraging the physical and intellectual capacity of London. • Planning supply-demand response to conservatively meet demand projections. • In addition, the post holder will work closely with Students & Education directorate to maximise opportunities for collaboration to help shape the student experience and meet the university’s objectives on student well-being and community building aspects for increased sense of belonging and a more holistic approach to all these services. As a member of the Directorate of Estates & Facilities’ Senior Leadership Team (SLT), the post holder will: • Play a central role, in conjunction with the Director of Estates & Facilities and other SLT members, in forward planning and strategy development for the department and the directorate, ensuring it aligns with Vision 2029 , other university’s strategies (Education, Service, London etc.) and the Estates & Facilities Philosophy. • Provide strategic advice to the Director of Estates & Facilities, agreeing best way forward for the directorate and sharing such recommendations in the appropriate forums (i.e. Estates Strategy Committee, Real Estate Operations Board etc.), becoming a valued and trusted advisor to the Director and university in their areas of expertise. • Effectively and collectively manage the risks within the directorate and align mitigation plans with management activities within departments, the directorate and other areas of the University, including potential financial impact and keeping the Director of Estates & Facilities abreast of any significant changes, including those requiring further escalation. • Ensure that there is appropriate and accurate management information available to SLT, covering all areas within the remit of the department, as required. • Actively engage with SLT members and key stakeholders from the various Directorates and Faculties to ensure a collaborative and constructive relationship. Role profile
In addition to the post holder’s role within SLT, their responsibilities in leading their department are outlined below:
Strategy & Business Planning
• Develop a strategy that leverages Estates & Facilities’ role in creating a unique and memorable KCL experience, helping to differentiate the KCL student offer from other London and Russell Group Universities. • Develop specific short-term and long-term plans and programs, together with supporting budget requests through the yearly Business Plan process. • Coordinate and collaborate with other departments within E&F in establishing and carrying out responsibilities within the agreed business plan. • Prepare and implement annual business plans that achieve cost-effective operations and business development activities. • Issue specific annual objectives to direct reports and ensures these are cascading through all layers of management, reflecting the agreed departmental objectives. • Lead their team with clear responsibility and accountability, creating a working environment where our people can thrive and contribute to the overall aims of King’s. • Create an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the directorate. • Model good staff management practices to their direct reports, ensuring the correct balance of being supporting and challenging, recognising success regularly. • Effectively and regularly communicate with staff, monitoring and coaching line managers, keeping regular contact with each division lead and ensuring relevant SLT level information/updates are consistently communicated throughout the department. • Recruit and maintain qualified personnel in all positions reporting directly to them, ensuring job titles and compensation are consistent with standards across the whole directorate. • Direct, monitor and appraise the performance of divisions within the department and provide the necessary coordination between division leads for maximum collaboration. • Identify training needs, initiate development of direct reports, recommend effective action to ensure team members maintain their competence, and development plans are recorded in their PDRs. • Ensure a consistent and fair approach to staff development opportunities across their department, with appropriate performance management and in support of succession planning. • Constantly challenge unsafe or inefficient behaviours and/or practices, and follow through to a satisfactory corrective action, in line with King’s Principles in Action. • Work closely with HR Business Partner(s) for the purposes of resource planning, recruitment and management of underperformance. • Provide coaching and mentoring support to members of the ELT not in their department, whenever possible. • Monitor the strict adherence to governance and setting high standards of professionalism across the functions. • Review performance against operating plans and standards, providing feedback to direct reports on interpretation of results. • Drive rapid and consistent improvements to ensure that we deliver on time in full, to budget, to quality standards, to the customers’ expectations, and with the most effective use of our resources. • Build risk awareness amongst staff by providing support and training within the department. • Monitor department’s performance and support strategic decision making, providing regular evidence/ data-based reporting to the Director of Estates & Facilities and other relevant stakeholders (including committees and boards such as REOB) and team performance in line with agreed objectives. • Provide the university’s executive and Real Estate Operations Board with an accurate view of the Department’s future in the context of the market, and strategic advice. • Lead supply chain management activity, including contract performance to ensure value for money and improved supplier performance. Leadership & People Management Performance
Continuous Improvement
• Drive efficiencies, functional alignment and removal of duplication of activity across the portfolio, undertaking business process engineering to maximise efficiency and enhance service delivery. • Continually evolve the department’s delivery models and processes to increase efficiency, effectiveness and responsiveness to the communities we support. • Lead the necessary operational and cultural change to deliver E&F’s strategic aims; this includes undertaking structural change to meet the challenges ahead. • Create a centre of expertise which understands, supports and enables the needs of the communities it serves; Continually learn from successes and failures to prepare the department for the future. • Make recommendations for improving effectiveness of policies and procedures within the department and in the directorate. • Ensure positive student and staff experience drives decision making throughout the department. • Introduce co-design practices, so that end-users are brought into the design phase of initiatives, projects and/or services. In this way, empower the professoriate, researchers, King’s College London Students’ Union (KCLSU) and students to shape their experience. • Use best evidence and critical inquiry to inform decision-making. • Bring greater transparency and accountability in decision-making, increased engagement and improved communication within E&F, Professional Services and Faculties. • Consult with SLT member to ensure alignment in services/projects delivery. Collaboration & Decision Making
Finance Management
• Review and endorse/revise budget proposals received from direct reports, including staffing and facilities requirements forecasts. • Submit budgets for assigned activities in accordance with the budget setting procedure, working closely with Finance business partners. • Approve budget expenses within approval limits, operating in accordance with the university’s Financial Procedures to ensure compliance, value for money and adequate return on investment at all times.
Health & Safety
• Responsible for ensuring that operations and activities undertaken within the post holder’s area of responsibility are executed at all times in such a manner as to ensure, so far as is reasonably practicable, the health, safety and welfare of all students, staff and visitors who may be affected by their operations. • Be fully familiar with their specific health & safety responsibilities, including levels of training, detailed in the Directorate’s Health & Safety Arrangements, which is approved by the Director of Estates & Facilities.
Diversity & Inclusion
• Ensure that supporting our diverse community and ensuring accessibility to facilities and services continues to be one of E&F’s highest priorities • Champion and advocate for diversity and inclusion as an imperative for King’s, and work to identify and remove the barriers to inclusion and progression for underrepresented groups. • Hold colleagues responsible for attraction, retention and progression of underrepresented groups within their functions, faculties or directorates.
Sustainability
• Ensure business practices are aligned and support King’s ambition to continue to work towards protecting the environment and embedding sustainability into the university.
Other Duties
• Undertake other duties not specifically stated above, commensurate with the grade of the post, which from time to time are necessary for the effective performance of the University.
PERSON SPECIFICATION
Eligibility to work in the United Kingdom
This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role.
Criteria Essential Desirable How identified & assessed *For ‘How identified and assessed’ use: AP - application, AS - assessment, I - interview, P - presentation, R - references Education / qualification and training Educated to degree standard in a relevant discipline or equivalent experience X AP Appropriate postgraduate and/or professional qualifications in a relevant discipline X AP NEBOSH Certificate or Diploma X AP Knowledge / skills
Ability to work strategically and contribute to the strategic leadership within the directorate, developing effective strategic links across the wider organisation to ensure the strategic aims are met Strong understanding and empathy with the academic environment and the strategic aims of the university
X
AP, I
X
AP, I
Excellent management and leadership skills
X X
AP, I
Exceptional communication skills, both written and verbal, e.g. board reporting and presentation level, to convey complex information to a diverse range of audiences and stakeholders using a variety of techniques
AP, I, P
Strong influencing and negotiating skills
X
AP, I
Ability to analyse, evaluate and assess the validity and relevance of information in order to draw appropriate conclusions and make necessary recommendations that are commercially sound and viable business solutions Ability to build and motivate internal and external teams ensuring alignment with delivery goals Ability to deliver cultural change through strong, values-driven leadership Track record of success in senior management and inspirational leadership within estate, facilities and/or commercial services in a complex environment, for a multi-site portfolio Experience in exercising first class leadership, administrative and management skills A proven manager of people with a measurable track record of creating successful teams in service delivery with tangible achievements in improvement and change management Proven experience in challenging the existing operations, changing existing processes/structures and improving the customer experience Experience Experience of operating at Board level
X
AP, I
X
AP, I
X
AP, I
AP, I
X
AP, I
X
AP, I
X X
AP, I AP, I
X
AP, I
Page heading to go here
Proven record of translating high-level strategy into operational deliverables/projects, demonstrating ROI, VFM and/or high-level commercial acumen Successful experience of managing partnerships and stakeholders Significant experience in establishing and maintaining high performing teams at senior levels Evidence of successful stakeholder and relationship management across the wider public and private sectors Experience of prioritising complex and often conflicting project demands ensuring appropriate risk management approaches are used Experience of championing and delivery of environmentally sustainable solutions Demonstrated competence in working comfortably with people who have a diverse range of skills, knowledge, abilities, and backgrounds X Personal characteristics / Other requirements Completer/finisher mentality to deliver strategy fulfilment through sound tactical implementation. Tenacity in achieving objectives to deadlines. X Professionally focused with the ability to think laterally to meet goals X X X X X X X
AP, I
AP, I
AP, I
AP, I
AP, I
AP, I
AP, I
AP, I
AP, I
Welcome challenge in an open, participative and transparent style
X
I
Ambition to achieve challenging goals and turn the organisation’s strategic aims into reality
X
AP, I
Diplomatic and politically aware
X
AP, I
Adept at identifying and implementing creative solutions to complex problems Professional and personal credibility that will command the respect of a wide range of stakeholders internally or externally.
X
AP, I
X
AP, I
Role specific requirements Clean DBS Record
X
AP
Adaptable and perceptive, innovative and entrepreneurial
X
AP, I
Able to transfer experience and alert to new ways of working and new opportunities Understands the need to be financially sustainable whilst always maintaining the need to keep the student experience at the forefront of all business ventures Readily accept that the role may change and develop as the College responds to a challenging external and financial environment Proven experience of delivering to financial targets in a customer service environment. Experience that shows an understanding of a diverse market particularly focussed on young adults Experience of building & maintaining relationships with clients & partners Commitment to customer-focused service, delivery and ethos
X
AP, I
X
AP, I
X
AP, I
X
AP, I
X
AP, I
X
AP, I
X
AP, I
Expect from time to time to work outside normal working hours
X
AP, I
University of Surrey
15
Further Information and How to Apply For a confidential conversation, please contact our advisor Hayley Mintern at hayley.mintern@mrgpeople.co.uk or on 020 8892 0115.
Applications should consist of a CV and short covering letter and should be sent to hayley.mintern@mrgpeople.co.uk.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
52-54 Gracechurch Street, London, EC3V 0EH.
www.mrgpeople.co.uk
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook Online newsletter