Head of Horticulture Candidate Briefing Pack
Contents
4 The University in numbers
6 Why Surrey?
8 Our Estate
10 Priorities, Benefits and The Structure
12 Job Description
Key responsibilities.................................. 13 Elements of the role................................ 14 Person Specification................................ 18
18 Selection process
How to apply.............................................22
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The Times/Sunday Times Good University Guide 2015
University of Surrey
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Estates and Facilities Management Department | 2016
The University in numbers
4TH IN THE GUARDIAN LEAGUE TABLE 2016
£400M IN CAMPUS INVESTMENT * * SINCE 2000
125 YEARS OF SHAPING THE FUTURE
12,000+ LOCAL JOBS
GLOBAL MARKET LEADER IN SATELLITE TECHNOLOGY
STUDENTS FROMOVER 120 COUNTRIES
SUPPORTED BY THE UNIVERSITY
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The University in numbers
140 COMPANIES AT SURREY RESEARCH PARK
£1.5BN CONTRIBUTION TO NATIONAL ECONOMY
£70M 5G INNOVATION CENTRE
5TH IN NSS FOR OVERALL STUDENT SATISFACTION
2ND FOR GRADUATE EMPLOYABILITY
2,300+ PLACEMENT PARTNERS
University of Surrey
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Estates and Facilities Management Department | 2016
At the University of Surrey, we ask and answer important questions that create new insight and understanding. More than any other British university, we actively share our knowledge through innovative teaching, professional training and business collaborations. We inspire people to do wonderful things, and also help them to acquire the tools they need to build better lives in a better world. Why Surrey?
5TH FOR STUDENT SATISFACTION
Surrey entered the league-table elites with a top- four ranking in The Guardian University Guide 2016, a climb of two places from sixth in 2015. The Times/ Sunday Times Good University Guide 2016 and The Complete University Guide 2016 also put us in the top ten for the first time. TOP 4 INTHE GUARDIAN UNIVERSITY LEAGUE TABLE
2ND FOR GRADUATE EMPLOYABILITY
Surrey rose three places to fifth in the 2015 National Student Survey, achieving a 92% overall student satisfaction rating.
The University of Surrey is second for graduate
employability when compared with other chartered universities in England. According
Read more at: surrey.ac.uk/pl
to data from the Higher Education Statistics Agency
(HESA), 96.9 per cent of our graduates were in work (or further study) six months after graduation in 2014.
Read more at: surrey.ac.uk/pl3
Read more at: surrey.ac.uk/pl2
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Education
Surrey encourages students to be the best they can be.
Jennifer Jacobsen BSc (Hons) Business and Retail Management
A TOP UNIVERSITY FOR SPORT
NEW£45M SCHOOL OF VETERINARY MEDICINE
GUILDFORD SCHOOL OF ACTING (GSA)
Surrey was named one of the twelve best universities for sports teams, clubs and facilities in the Which? University Student Survey 2014. Surrey Sports Park is one of Europe’s leading sports venues. This £36- million centre features world-class facilities and plays host to a number and sports events. Surrey Sports Park is also home to Team Surrey, which offers 46 sports clubs for students to join. The Park was the official training base of the Irish and Italian national teams during the 2015 Rugby World Cup. of professional teams, athletes
The establishment of a new £45-million School of Veterinary Medicine – one of only eight in the UK – has put Surrey on the map as a pioneering centre for interdisciplinary research to improve animal and human health. School’s alliances with an extensive network of partners in clinical practice, research and industry provides an outstanding training environment for our students, as well as for practising veterinary surgeons, veterinary nurses, para- Opened by HMThe Queen, the new
The University of Surrey’s Guildford School of Acting (GSA) is one of the most highly regarded theatre schools in the UK, and arguably the foremost musical theatre school in the world. GSA’s distinguished alumni include performers such as Brenda Blethyn OBE, Michael Ball, Bill Nighy and Celia Imrie.
professionals and clinical scientists.
University of Surrey
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THE NEW DE PARTMENT OF E S TAT E S AND FAC I L I T I E S MANAGEMENT
I N T RODUC T I ON
Estates & Facilities Management (E&FM) at the University of Surrey is changing. We are in the process of transforming our services into a customer focused and professional service aligned to the mission of the University. A new senior management team is in place and a number of other senior and professional roles are in the process of being recruited. This is an exciting time to join a dynamic team where change is being driven, to meet the needs of a modern and successful University. E&FM is a large multi-disciplinary department responsible for the long term planning, development and maintenance of the University’s estate. We also provide a variety of facilities related services to all University faculties and departments. E&FM is made up of a number of service focused teams (some 285 staff) which are responsible for providing services that are essential for the smooth running of the university as a whole. We aim to provide a coordinated and customer oriented approach to developing, maintaining and adapting the University’s estate and a wide range of support services to create an environment which supports the University’s academic mission. The University of Surrey are delighted to have been named The Times and Sunday Times Good University Guide 2016 University of The Year. Learn more about our league table success and discover why our students, staff and alumni are proud to be part of the University of Surrey – wonderful things happen here.
Principally E&FM is responsible for: o Long term strategic planning, development and management of the University’s estate o Delivery of the University’s capital development and refurbishment programme. o Maintaining the University’s teaching, research, administrative and residential buildings. o Delivering a comprehensive security and facilities management service to the University. o Maintaining and developing the University’s landscaped grounds and sports pitches. o Promoting the University’s environmental sustainability initiative, particularly with regard to reducing carbon emissions.
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THE E S TAT E
E S T A T E S AND F AC I L I T I E S D E P AR TME N T S E R V I C E S
T H E D E P AR TME N T O F E S T A T E S AND F AC I L I T I E S MANAGEME N T
The University estate comprises a significant portfolio of land (approximately 92 hectares) which is largely made up of its two main campus areas (Stag Hill and Manor Park) and also a significant amount of agricultural land and Surrey woodland. The value of the estate is approximately £1Bn (total insurance replacement value). Located across Stag Hill and Manor Park campuses are some 295 buildings providing 270,000 m2 of space (GIA), accommodating all teaching, learning, research and support activities of the University and also 5150 residential bed spaces. The estate is a key element of the marketability of the University and we are extremely proud of our campus. We also have ambitious plans to continue to develop both our campuses to accommodate projected significant student growth.
The Planning and Development team is responsible for the project management of new build development and refurbishment and upgrading of existing buildings and infrastructure. This team also takes on the ‘custodial’ role ensuring that the estate is planned and managed with the long term in mind including managing all town planning matters, land and property management, space management and health, safety and compliance management. The Systems and Operations team carefully manages the University’s estate and facilities to ensure that staff, students and visitors benefit from excellent facilities within which to study, work and live. A broad range of facilities services are provided including: Security, Maintenance, Cleaning, Waste and Recycling, Portering, Distribution and Post, Fleet Management, Landscape and Horticulture. A Customer and Business Services team and Systems and Business Support team ensure that departmental processes and systems are carefully managed to ensure that E&FM as a whole is able to provide excellent levels of customer service to all of its customer groups.
Significant funding has already been secured to deliver this ambition.
University of Surrey
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PR I OR I T I E S AND BENE F I T S
B E N E F I T S
E S T A T E S AND F AC I L I T I E S MANAGEME N T D E P AR TME N T P R I OR I T I E S
• Generous leave - 25 days Annual Leave + 7 University Days University Closure days + Bank holidays • Family Support - Whether you choose to take advantage of our campus nursery, benefit from tax and national insurance savings on your child care fees, or need to take time off work for maternity or paternity leave, the University of Surrey is there to support you. We believe that all employees should have a healthy work life balance and where possible support flexible methods of working. • Sports, Leisure & Wellbeing - As an employee you will have access to reduced price membership of the spectacular Surrey Sports Park, which is located on our Manor Park Campus. Offering a full range of exercise and wellbeing classes, a first class gym, Olympic sized swimming pool, climbing wall, tennis and squash courts and a whole range of activities for children, Surrey Sports Park is a great place to spend time with both family and friends. • Staff Development - Our experienced in-house team offer a broad range of courses, workshops and bespoke sessions for individuals and groups, covering induction, personal development, organisational performance and development, leadership and management and many more.
To meet the changing patterns of research and teaching activity that result from changes in the size and shape of the University. To improve the utilisation of space through new buildings designed for flexibility and shared use, and the effective sharing of existing teaching and research facilities. To improve the condition and functional suitability of the estate by re-purposing existing buildings which are vacated when new ones are built.
To reduce running costs and carbon emissions across the estate.
• Pension – USS pension scheme with employer contributions of 18%
• Child care- Campus Kids Day Nursery provides childcare for children aged 3 months to 5 years. It is open daily from 0800hrs to 1830hrs, 52 weeks per year, not including bank holidays. The nursery is managed on behalf of the University by Bright Horizons, who provide high quality care in a friendly and stimulating environment.
• Childcare Vouchers
• Season ticket loan
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STRUCTURE
ESTATES & FACILITIES MANAGEMENT DEPARTMENT ORGANISATION CHART MANAGEMENT TEAM (EFMT) (AS AT 21/8/2017)
DIRECTOROFESTATESAND FACILITIES MANAGEMENT TREVOR HUMPHREYS
EXECUTIVE ASSISTANT TODIRECTOR LOUIZE LAW
MANOR PARKDEVELOPMENT DIRECTOR
HRMANAGER KATHERINECHAPMAN/SARAH LEGGETT
DEPUTYDIRECTOR,PLANNINGAND DEVELOPMENT CATHRYNBUCKLE
BUSINESS FINANCEMANAGER JO STOCKS
DEPUTYDIRECTOR,OPERATIONS PETERBRINKLEY
STEVE BAKER
HEADOF SPACEPLANNING
HEADOF SYSTEMSAND BUSINESS SUPPORT
HEADOF CUSTOMERAND BUSINESS SERVICES
HEADOF SURVEYINGANDPLANNING
MICHELE FACER (StartDate18/10/2017)
SIMON PARKINSON
COLINHAMILTON
KATRINA WALDING
HEADOF HORTICULTURAL SERVICES
HEADOF ESTATESERVICES
CHARLOTTE PRIOR
NIGELHODGE
HEADOF MAINTENANCE SERVICES
VACANT HEADOF SECURITY MARKCHATTERTON
DAVID JOHNSON
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University of Surrey
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Estates and Facilities Management Department | 2016
JOB DE SCR I P T I ON
K E Y R E S PON S I B I L I T I E S
J OB P UR POS E S T A T EME N T
The purpose of this role is to be responsible for the strategic development of the University of Surrey grounds as well as leading, managing and developing a team of grounds maintenance staff, ensuring the continuous development and delivery of a safe, attractive, high quality and welcoming landscaped estate for all students, staff and visitors. The post holder will develop the department’s strategic plan, in line with the University’s strate- gies, providing an estate which complements the needs of Student, Staff and visitors.
1. To contribute to the strategic and operational planning, development and management of Estates and Facilities department, including advising the Deputy Director, Systems & Operations of E&FM on operational performance and provide regular reports on events and common issues, and contribute to relevant committees and Operational Working Groups within the University. 2. To develop and implement strategic plans for Horticultural Services department in order to enhance and develop all spaces for the benefit of students, staff and visitors and to adapt spaces as needs change. These plans will provide continuous evaluation of existing services, identifying and implementing changes where necessary. This will include carrying out detailed landscape design (hard and soft) and long term strategic planning as well as evaluating the long term impact and sustainability of design on the Estate Strategy. 3. To provide effective and proactive leadership across all the Horticultural Services teams with the objective of providing a customer driven service, by developing productive working relationships between Horticultural Services, Marketing, all academic Faculties and Professional Services Departments, including partners at Surrey Sports Park and Research Park, and the wider stakeholder group including Guildford Borough Council. establishing appropriate management structures and ensure the appointment of suitable staff with appropriate experience and skill. Also through conducting annual staff development reviews through the Appraisal system and embedding a continual improvement process within the sections. 4. To manage a diverse group of operational staff across the Horticultural Services team, by
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JOB DESCR I PT ION
K E Y R E S PON S I B I L I T I E S
K E Y R E S PON S I B I L I T I E S
6. Assist, guide and influence architects and other consultants with all landscaping issues concerning new buildings or major maintenance projects. Oversee the performance of all landscape work within the specification and the contracted or budgeted costs. Interpret plans of buildings, infrastructure and surroundings, visualise impact of designs and advise accordingly for Manor Park campus, Research Park, Surrey Sports Park, Blackwell and Hazel Farm and Stag Hill campus site) 7. Ensure all Grounds staff work in accordance with all appropriate Health and Safety at Work regulations and with University and Departmental Safety policies and procedures. Oversee the drafting and up-dating of Risk Assessments, Method Statements and COSHH assessments and records and review as necessary to keep them up-to-date. Arrange any necessary training provision to ensure that Grounds staff carry out the required work safely and effectively. Ensure correct PPE (quality) is procured and issued to all grounds staff and that appropriate protection is worn for the job and the time of the year. 8. To provide specialist knowledge in Horticultural services to provide solutions across University collaborations. Undertake benchmarking of performance and evaluation of other similar activities both within and outside of the sector.
All staff are expected to:
• Positively support equality of opportunity and equity of treatment to colleagues and students in accordance with the University of Surrey Equal Opportunities Policy. • Work to achieve the aims of our Environmental Policy and promote awareness to colleagues and students. • Follow University/departmental policies and working practices in ensuring that no breaches of information security result from their actions. • Ensure they are aware of and abide by all rele- vant University Regulations and Policies relevant to the role. • Work supportively with colleagues, operating in a collegiate manner at all times. Help maintain a safe working environment by: • Attending training in Health and Safety requirements as necessary, both on appointment and as changes in duties and techniques demand. • Following local codes of safe working practices and the University of Surrey Health and Safety Policy. • Undertake such other duties within the scope of the post as may be requested by your Manager.
N.B. The above list is not exhaustive.
University of Surrey
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E L EMENT S OF THE ROL E
P ROB L EM SO L V I NG AND D E C S I ON MAK I NG
P L ANN I NG AND ORGAN I S I NG
• The person in this role will be an expert in all aspects of horticultural management and sports pitches both day to day tasks and long term planning. In addition the nature and allocation of work activities for this post will be dictated and constrained by the broad scope of the University’s established programme of estate development and long term maintenance. The post holder will be responsible for establishing the plan, determining priorities and setting the processes for achieving the objectives set within the overall programme. • The post holder will apply their professional specialist knowledge, experience and judgement to develop plans for the Estate, including long term strategic planning of the landscape. This will involve evaluating the long term impact of design and the estate strategy. They will need to visualise the long term effect of designs and impact on the environment, both in the short term and the very long term. • The post holder is responsible for making decisions autonomously, and should work in an open and collegiate style. They will advise the Deputy Director, Systems & Operations on operational issues, but will use their experience and strategic thinking to make decisions and resolve problems. They are perceived to be the experts in their area of responsibility. The director will provide an overarching coordination of all EFM activities to ensure consistency. • The post holder will work with their immediate team in problem solving, encouraging them to participate and use their skills.
• The post holder will oversee the management of the Horticulture team ensuring all relevant targets and budgets are met, reviewing resource levels as required. • The post holder will develop a long term strategic landscape management and development plan for the campus, informing and contributing to grounds and landscape design with reference to the Estate Strategy and the Masterplan vision, as well as individual projects. Where necessary there may be the need to propose design solutions in order to enhance the campus and support delivery of the Masterplan, but otherwise to act as an informed client on all University projects. • The post holder will work closely with the projects team to advise, assist and guide consultants on landscape and ecological issues to ensure that the grounds are developed in a sustainable manner, evaluating their longer term impacts, whilst guaranteeing effective maintenance can be achieved, in line with the overall grounds programme. • The post holder will contribute to performance specifications for the external works elements of projects, as well as project budgets and delivery. To then be involved in the review of proposals to ensure they are fit for purpose, plus the snagging of final installations of external works. • Where necessary, the post holder will ensure co-ordination with infrastructure works to ensure grounds and maintenance planning is fully considered, and risks mitigated.
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ELEMENTS OF THE ROLE
CON T I NUOU S I MP ROV EME N T
P ROB L EM SO L V I NG AND D E C S I ON MAK I NG
• The post holder will solve problems and where appropriate will utilise the offices of central University functions, such as Finance, Human Resources and Procurement for advice and support in resolving issues and to ensure that decision making is in line with University policy. • The post holder will successfully interface with other Senior Managers to resolve and expedite decisions, and communicate these accordingly.
• To lead the University’s Horticulture function including amenity areas, sports facilities, gardens and woodland in line with the University’s corporate strategies. • For all aspects of the grounds and landscape design, planning and maintenance to consider inclusivity and accessibility across all areas of the campus; both hard and soft landscaping. To propose improvements where considered necessary and, as part of the client body, to ensure that impacts of new projects take this into account in external works proposals. • The post holder will be expected to demonstrate clear and innovative thinking when they constantly review the services provided by Horticultural Services to identify potential areas of change and how these changes can be implemented effectively whilst taking into account any legislative changes. • The post holder will also identify opportunities and develop partnerships internally and externally to progress and enhance the service provided by • The post holder will be responsible for developing and planning training for all the Horticultural Services operational staff, to ensure the continuous improvement of the individual staff and service delivery and to engage with other operational sections to develop cross cutting training and events. • The post holder will also ensure the profile of the Department is developed and continually improved in line with Students, Staff and visitors expectations. the Department and to foster effective benchmarking of specific benchmarking.
University of Surrey
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E L EMENT S OF THE ROL E
D I ME N S I ON S O F T H E RO L E
ACCOUN T AB I L I T Y
• The post holder will be expected to deliver the allocated budget (£750k) within the University’s financial expectations. • The post holder will manage Horticultural Services portfolio with minimal supervision but will have specific responsibilities to manage and deliver services to the University campus on behalf of the Deputy Director, Systems & Operations. • The post holder will report to the Deputy Director, Systems & Operations on a regular basis, and produce reports for the Estates Committee and University Executive Board when required to do so. • The post holder plays an active part in various University Working Groups and Committees, appropriate to the role (Sustainability, Health and Safety etc.) • The post holder will operate within the guidance of the University Policies and regulations, ensuring Compliance with Statutory legislation such as Health and Safety.
• Considering alternative service delivery models to ensure that the service delivers long term best value to the University. • To promote and enhance the existing environment of all areas of the University campus, ensuring that holistic sustainability is considered in all areas of the maintenance and development of the landscape and grounds. This should include, but not be restricted to the need to respect indigenous and local species, the requirement to ensure ground water run-off and attenuation is considered and factored in to site development and maintenance, the need to respect and enhance the flora and fauna of the site, ensuring an ecological balance is maintained; to proactively suggest how the grounds can be developed in a more sustainable way. • To ensure that all developments relating to the grounds and landscape are aware of legal planning requirements and obligations in relation to TPOs’, ancient hedgerows, endangered species etc. plus any other restrictions that could affect the grounds programme, and so managed and protected accordingly.
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ELEMENTS OF THE ROLE
S U P P L EME N T AR Y I N F ORMA T I ON
• To be an ambassador for the University’s grounds and to promote to and engage with the wider University community in their development including a strong focus on the student experience and to actively engage with the local, and wider community including agencies with whom we share land and boundaries. The post holder will engage with colleagues in other Universities to develop working relationships, share best practice and benchmarking processes.
University of Surrey
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P ERSON S P EC I F I CAT I ON
QUA L I F I CA T I ON S AND P RO F E S S I ONA L MEMB E R S H I P S
Professionally qualified with a relevant degree/postgraduate qualification, plus significant relevant managerial experience and leadership experience, or substantial experience and proven success in a strategically important specialist area.
E
Or:
Extensive vocational and strategic management and leadership experience demonstrating professional development through involvement in a series of progressively more demanding and influential work/roles, backed by evidence of significant development
Membership of Institute of Horticulture
E
T E CHN I CA L COMP E T E NC I E S ( E X P E R I E NC E AND KNOWL E DGE )
This section contains the level of competency required to carry out the role (please refer to the Competency Framework for clarification where needed and the Job Matching Guidance).
Essential/ Desirable
Level 1-3
Significant practical horticultural and arboriculture and landscaping experience.
E
3
Understanding of the impact and effects of estate initiatives, on both wild and domesticated animals and local ecology. Able to operate specialist horticultural and landscape vehicles and have a good knowledge of equipment specification and maintenance.
E
3
E
3
Experience of managing budgets.
E
3
Proven ability to act in an advisory role and to communicate effectively with architects, work force and senior members of the University. Proven ability to lead and motivate a large team of staff and achieving excellent performance results.
E
2
E
2
Experience of managing successful projects.
E
2
The ability to work on own initiative, to deal with complex issues and to develop innovative solutions.
E
2
Good knowledge and appreciation of environmental issues and related legislation.
E
2
Experience of operating multi-sited operations.
D
n/a
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PERSON SPEC I F I CAT ION
S P E C I A L R EQU I R EME N T S
Holder of full driving licence.
E
To be on call and be in a position to respond within one hour in order to react to emergency incidents. The post holder will be on the Estates and Facilities Senior On Call Rota.
E
COR E COMP E T E NC I E S
Communication Adaptability / Flexibility Customer/Client service and support
3 3 3 3 3 3 5 3 3 3
Planning and Organising Continuous Improvement
Problem Solving and Decision Making Skills Managing and Developing Performance Creative and Analytical Thinking Influencing, Persuasion and Negotiation Skills Strategic Thinking & Leadership
This Job Purpose reflects the core activities of the post. As the Department/Faculty and the post holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. The University expects that the post holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary.
Should significant changes to the Job Purpose become necessary, the post holder will be consulted and the changes reflected in a revised Job Purpose.
University of Surrey
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Estates and Facilities Management Department | 2016
ORGAN I SAT I ONAL / DE PARTMENTAL I NFORMAT I ON
BACKGROUND I N F ORMA T I ON
The Grounds department sits within the Estates and Facilities Management department. Estates & Facilities Management is responsible for the planning, development and maintenance of the University Estate and providing Support Services to all faculties and departments in the University. The Estate is a key element of the marketability of the University. Estates & Facilities Management are responsible for the first impression of the organisation and managing the internal environ- ment to ensure that staff, students and visitors have a positive experience. We also provide a variety of facilities related services to all University faculties and departments. E&FM is made up of a number of service focused teams (some 285 staff) which are responsible for providing services that are essential for the smooth running of the University as a whole. We aim to provide a coordinated and customer oriented approach to developing, maintaining and adapting the University’s Estate and a wide range of support services to create an environment which supports the University’s academic mission. Success in this role is heavily dependent on building successful and strong relationships, both within the University, as well as the wider business and FM community. The post holder is expected to build credible and productive relationships with a range of internal and external stakeholders and to ensure the development and preservation of
strong and effective links with other HE institutions and key professional bodies.
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KEY RE LAT I ONSH I P S
D E P AR TME N T S T RUC T UR E CHAR T
University of Surrey
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Estates and Facilities Management Department | 2016
Selection process
Selection process For a confidential and informal discussion, please contact the University’s appointed recruitment partner Hayley Mintern at The Management Recruitment Group (MRG) on:
The closing date for applications is Sunday 18th March 2018.
You can also apply online through the MRG website by clicking HERE .
Hayley Mintern T: 020 8892 0115 M: 07530 680 184 E: hayley.mintern@mrgpeople.co.uk
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University of the Year 2016
4th in The Guardian league table 2016
Three Queen’s Anniversary Prizes for research excellence
5th for student satisfaction NSS 2015 92% overall satisfaction rating
68 King William Street London EC4N 7DZ
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
111 Piccadilly Manchester M1 2HY Tel 0161 638 0936
Tel 020 7959 2368
MRG-008
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