Head of Maintenance & Engineering Candidate Information Pack
Introduction Property Services at Ealing Council provide Hard and Soft FM services to a mixed property portfolio comprising 137 corporate and community services properties across the Borough of Ealing including the council head office and town hall, libraries, leisure sites, community centres and other premises offering council support services. We have a passion and vision for delivering a customer centric FM service providing best value for the council in achieving a safe and compliant property portfolio to support staff and site users in the provision of services to local residents and communities. The role of Head of Maintenance and Engineering is central to the performance and development of the building services team within Property Services. It is an exciting and a busy time with a number of new projects and service activities planned over the next 12 months and the successful candidate will have the opportunity to influence change and support professional development of the service. Colin Holland Head of Estates (& Interim Head of Building Services) ICT & Property Services
The Management Recruitment Group are delighted to be exclusively partnering with the London Borough of Ealing Council to appoint their Head of Maintenance & Engineering, a new role to lead the Maintenance & Engineering technical function and management of operational teams and 3rd party contractors delivering Hard FM services across a diverse and dynamic property portfolio comprising both corporate and community sites.
About Ealing Council:
Ealing Council serves the residents and businesses of London's fourth largest borough, which is located in the heart of west London. The council provides dozens of different services, from disposing of abandoned cars to running the Hanwell Zoo. Ealing Council puts the needs of our 342,000 residents above all else and the council's three priorities reflect the issues that matter most to local people. We are committed to improving services, our performance and ensuring value for money in everything we do. The borough is made up of seven areas: Acton, Ealing, Greenford, Hanwell, Northolt, Perivale and Southall. Together, they make a vibrant and diverse community; and also provide a wide array of shopping, housing and stunning parks. The borough is economically strong with more than 13,000 businesses and excellent transport links - Heathrow Airport and central London are minutes away. Ealing Council Priorities: The council is here to serve local residents and we want to put that at the heart of everything we do. We have listened very carefully to what you have been telling us and are making it a priority to deliver on the things that really matter to you.
We have three top priorities for the borough which are:
• Creating good jobs - rebuilding our economy, returning good well-paid jobs to our borough and delivering the next generation of genuinely affordable homes. • Tackling the climate crisis - greening our borough, cleaning our air and ensuring the borough we build is sustainable. • Fighting inequality - relentlessly tackling poverty and inequality that blights too many lives and disproportionately holds back all too many people from achieving their dreams and aspirations. The cabinet, the council’s main decision-making body, will help drive forward the priorities and make sure that our services are meeting your needs. We want residents, businesses and others to help us shape Ealing and the towns within it, by joining a dedicated conversation to put your priorities under the spotlight.
Working for Ealing Council:
In keeping with our status as a high-performing organisation, Ealing is an excellent employer. In addition to offering competitive salary packages, a range of additional benefits and discounts are available to employees. The council has a strong commitment to continuous learning and professional development, recognising the success of the organisation will depend on the quality of the people working within it. Employees are positively encouraged to focus on work-life balance. We have a particularly strong commitment to diversity in employment and are accredited to the ‘Two Ticks’ disability symbol.
Job Role: Salary: The Role
To be successful in this role, first and foremost you will need to have outstanding communication and interpersonal skills. Due to the nature of this position, there are several relationship streams that will need to be developed and maintained, as well as managing and leading the engineering and maintenance team. Having substantial experience of operating in a senior engineering and/or maintenance leadership role as the figurehead and subject matter expert within an organisation is essential, including possessing demonstrable technical competency. Strong experience and knowledge of budget management is required, with demonstrable experience of leading the development and implementation of successful maintenance strategies. Being a member (or working towards the membership) of a professional body (CIBSE, CIOB, RICS etc) is highly desirable. It is an exciting and a busy time to join the team at Ealing Council with several new projects and service activities planned over the next 12 months and there will be the opportunity to influence change and support the professional development of the service.
Head of Maintenance & Engineering £61,470 – £64,704 per annum + generous benefits
Ealing Council serves the residents and businesses of London’s fourth largest borough, which is in the heart of west London. The council provides dozens of different services, from disposing of abandoned cars to running the Hanwell Zoo. Ealing Council puts the needs of their 342,000 residents above all else in their ambitious agenda to make Ealing a fairer, greener and more prosperous place by; Creating good jobs, Tackling the climate crisis and Fighting inequality. The role of Head of Maintenance & Engineering is central to the performance and development of the building services team within Property Services. Leading a diverse and dynamic team, incorporating several subject matter experts, the Head of Maintenance & Engineering will have the overall responsibility of the quality and standard of all maintenance and engineering work across the portfolio, including making sure statutory compliance is met, and industry standards are exceeded.
Job Description
Job Title: Department: Directorate:
Head of Maintenance & Engineering Chief Executive’s ICT & Property Services
Grade: Department: Directorate:
17 51278 Flexible – base PH
Key accountabilities: • Day to day management of the reactive and planed preventative maintenance and engineering functions delivered by the in-house technical teams and trade contractors, ensuring performance meets statutory compliance, industry standards and best practice requirements as applicable. • Plan and schedule Maintenance & Engineering in-house teams and the contracted trade resources to meet business requirements and the priority of activities across the property portfolio. • Management of the workflow activities and tasks for the Maintenance & Engineering teams operating through the CAFM (Concerto) system, utilising lean management principles and tools to maximise resource utilisation and reduce waste. • Management of the metrics in place to evidence statutory compliance maintenance activities together with ensuring an awareness and management of H&S hazards and risks is embedded and promoted throughout all service planning, work activities and team culture. • Management of 3rd party contracts with suppliers who support the Maintenance & Engineering function ensuring SLA’s and KPI’s are met and regularly reviewed through minuted meetings and action plans etc. This also includes the specialisation and tendering of Maintenance & Engineering contracts due for renewal within the standards set under corporate procurement guidelines. • As the lead Maintenance & Engineering technical expert project manage Maintenance & Engineering installation works. This may also involve the need to work as part of a wider team providing consultation on larger projects. This may include the sourcing of 3rd party specialist technical Maintenance & Engineering consultative work if required. • Establish procedures for the commissioning, testing and acceptance into service of Maintenance & Engineering installations at the various stages and manage the recorded documentation including trackers and hand over of operating and maintenance manuals etc. • Control of Maintenance & Engineering expenditure ensuring best value for the council and costs kept within budget forecast. • Provision of specification and costing of Maintenance & Engineering service quotes to sites that fall outside of the budget portfolio.
Role reports to: Direct Reports:
Head of Estates (&Interim Head of Building Services) Reactive Repairs Manager Property & Safety Compliance Manager Mechanical Team Leader, Electrical Team Leader, Fabric Supervisor, FM Manager, Helpdesk Team Leader, Maintenance & Engineering (Reactive) Tech Co-ord, Asbestos Expert, Electrical Expert, Water Hygiene Expert, Maintenance & Engineering (PPM) Tech Co-ord, the associated Maintenance & Engineering service team members and 3rd party contractors
Indirect Reports:
This role profile is non-contractual, only intended to be indicative and provided for guidance. It will be updated and amended from time to time in accordance with the changing needs of the council and the requirements of the job.
Purpose of role:
To lead the Maintenance & Engineering technical function and management of operational teams and 3rd party contractors delivering Hard FM services across the councils Property Services portfolio. The post holder will be responsible for the quality and standards of all Maintenance & Engineering work ensuring performance meets statutory compliance, industry standards and best practice requirements as applicable.
Person Specification
Key Performance Indicators:
• Achievement of Business Plan objectives.
Experience / knowledge:
• Effective Budget management.
1. Knowledge and understanding of Building Services functions, issues, solutions and best practice approaches.
• Delivering project / programme deliverables to time and on budget.
• Achieving full statutorily compliance across the portfolio.
2. Strong business awareness/knowledge of operational management issues.
• Influencing and negotiating skills to lead, develop and participate in partnerships coalitions. Key Relationships (Internal and External):
3. Experience of commissioning providers, including commercial procurement and contract management. 4. Knowledge of coordinating activities of a range of building and property professionals to agreed outcomes across a varied portfolio. 5. Ability to plan, manage and deliver building maintenance work programs on time and within budget. 6. Ability to demonstrate leadership in emergency situations and to formulate appropriate responses based on sound technical knowledge. 7. Experience of managing budgets to agreed outcomes and within a ‘value-for-money’ environment.
• Director of ICT (CIO) & Property Services.
• Head of Estate Services (& Interim Head of Building Services).
• Head of FM Performance and Events.
• Directors, Senior managers and line managers/staff in customer departments/ directorates.
• Trade Union and employee representatives.
8. Knowledge of maintenance contracts and ability to deliver expectations and outcomes.
• External consultants.
9. Ability to lead and manage an in-house buildings maintenance/engineering team.
• Building & engineering services suppliers.
10.Ability to engage with all parts of the business to be able to listen and inform on Maintenance & Engineering issues using non-technical language as appropriate.
Authority Level (People, Policy, Financial):
• Member of Building Services Management team.
• Represent Head of Estate Services (& Interim Head of Building Services) where appropriate/requested. • Designing and determining Maintenance & Engineering solutions as required for service improvement.
• Day-to-day performance management of service contracts.
• Day-to-day performance management of the in-house maintenance teams.
• Negotiation of service standards with customers and suppliers.
Qualifications : • An appropriate professional qualification / degree or a trade qualification (e.g. electrician or engineer) and demonstrable relevant management experience. • Member of or working towards membership of a relevant professional body such as the Chartered Institute of Building Services Engineers (CIBSE), Chartered Institute of Building (CIOB) or Royal Institution of Chartered Surveyors (RICS) and/or proven experience at a senior level as a Contracts Manager, Maintenance Manager, Technical Service Manager or Facilities Manager.
Values & Behaviours
Improving life for residents
Trustworthy
Collaborative
Innovative
Accountable
Is passionate about making Ealing a better place Can see and appreciate things from a resident point of view Understands what people want and need Encourages change to tackle underlying causes or issues
Does what they say they’ll do on time Is open and honest Treats all people fairly
Ambitious and confident in leading partnerships Offers to share knowledge and ideas Challenges constructively and respectfully listens to feedback Overcomes barriers to develop our outcomes for residents
Tries out ways to do things better, faster and for less cost Brings in ideas from outside to improve performance Takes calculated risks to improve outcomes Learns from mistakes and failures
Encourages all stakeholders to participate in decision making Makes things happen Acts on feedback to improve performance Works to high standards
• NEBOSH (at a minimum of General Certificate).
• Project qualification with experience of managing Maintenance & Engineering projects.
Application Process
To apply for this role, or to have a confidential discussion about the position in more detail, please contact:
Rob Cullum rob.cullum@mrgpeople.co.uk 07973 193 785
Or
Matthew Giles matthew.giles@mrgpeople.co.uk 07530 680 159
Applications should consist of a covering letter (no more than 2 pages) outlining your motivations for applying to this position, together with your most up-to-date CV. Closing date for applications is 11:59pm on Sunday 6th February 2022.
The Management Recruitment Group aim to be an equal opportunities employer and welcome applications from all sections of the community. If you are seeking a career move but this position is not right for you, please browse the other vacancies on our website. We also welcome speculative applications.
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