This Annual Conference & Exhibition 2016 souvenir supplement covers the sessions that took place during the conference and the winners of the Annual Excellence Awards 2016.
Souvenir Supplement
#ace16
cipp.org.uk
“The CIPP’s Annual Conference provided me with updates in legislation and new ideas for forward planning.”
Sharon Anderson BA (Hons) FCIPPdip, Trustwave Ltd
“Many thanks for a superb conference. It really was brilliant and so informative.”
Trudy Parcell ACIPP, Arrow Electronics
“We thoroughly enjoyed the whole experience of the awards and the exhibitions. We can’t wait to return next year!” Gemma Burrows, Rotherham Doncaster & South Humber NHS Foundation Trust
DAY ONE Thursday 6 October
A spectacular conference curtain-raiser…
T he lights dim, casting the Caernarfon Suite and the gathered delegates in darkness. Laser lights slice across the room, seemingly manoeuvred by black-clad figures. The accompanying dramatic background sounds add excitement to the unfolding extraordinary spectacle. Lights attached to and held by Scarlett Entertainment’s two figures spin and dazzle as the pair dance in well-rehearsed choreographed movements. This brilliant way to open the conference receives embracing and appreciative applause from delegates.
The conference was opened by the CIPP’s chair Eira Hammond FCIPPdip Eira opened the conference and welcomed delegates, inviting everyone to extend warm greetings to those attending their first conference.
The CIPP’s guests from the American Payroll Association (APA), the Canadian Payroll Association (CPA), the Irish Payroll Association (IPASS), the South African Payroll Association (SAPA) and the National Academy of Indian Payroll (NAIP) were welcomed. The event sponsors were thanked for their support. National Payroll Week is an important event in the CIPP’s calendar. Discussing
the success of this year’s NPW, Eira encouraged delegates both to celebrate next year’s NPW and to forward reports and images for the CIPP’s website. Eira gave a brief review of the CIPP’s achievements which included amongst other things the obtaining of Chartered status for the Institute; the purchase of Goldfinger House; and the securing of prestigious awards and accolades comprising: Overall Best UK Association 2016, entry into The Sunday Times 100 Best Not-for-Profit Organisations to Work For, and Best Development of an Existing Event for the CIPP’s 2015 Annual Conference and Exhibition. Eira explained that following the vote at the CIPP’s 2015 Annual General Meeting, the Institute has applied to the Privy Council to approve individual Chartered status for qualifying members. If agreed this would give these members the same status as those in other bodies and industries such as the accountancy profession. Eira wrapped up by outlining the opportunities available during the conference which included visiting the exhibition, learning and networking.
CIPP’s overseas guests
Dan Maddux, Jim and Alice Paille American Payroll Association (APA) Patrick Culhane and Lucy Zambon Canadian Payroll Association (CPA) James McKerrell, Lavine and Ashwin Haripersad South African Payroll Association (SAPA) Vivienne Nealon and Helena Holdwright Irish Payroll Association (IPASS) Nayaz Qazi National Academy of Indian Payroll (NAIP)
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Plenary session
Keynote speaker Edward Troup, executive chair and permanent secretary, HMRC
Edward’s talk focussed on the challenges facing tax collection and the opportunities which digitalisation and the use of data offered to HM Revenue & Customs (HMRC). Edward thanked the payroll professional community for the work that they do in maintaining the steady flow of tax revenues through PAYE (pay as you earn) and National Insurance contributions (NICs) and noted the challenges that changing ways of working posed both for the tax administration and for the payroll industry. Commenting that PAYE is the great tax collecting invention of the modern age Edward provided an outline of its origin: PAYE was set up in the early 1940s for the purpose of increasing and improving income tax collection in order to help pay the costs of the second world war. The PAYE system today is built around the concepts of the original paper based system but is being progressively modernised. Observing that tax collecting is never easy, Edward quoted Samuel Johnson’s definition of excise: “A hateful tax adjudged by wretches hired by those to whom excise is paid.” Today, however, tax is seen as a responsibility not an imposition. Tax collection depends on the confidence of the individual and business in both the tax system and those who operate it. It also relies on ‘responsible’ behaviour by taxpayers. Some 90% of tax is paid without intervention by HMRC albeit perhaps not always regarded as ‘voluntarily’ by those whose income is subject to PAYE. Edward moved onto to talk about how HMRC is changing and modernising. HMRC’s strategy is to move more taxpayers into voluntary compliance and to drive down the tax gap [which is the difference between the amount of tax due and the amount collected]. HMRC are achieving this through digital transformation and better use of data. Edward explained HMRC’s drive for making tax digital, and outlined the importance of personal tax accounts (PTAs) which are at the heart of HMRC’s next great modernisation. They are prepopulated with data (e.g. income and tax), and are attracting
large numbers of registrations and will offer further services as the service continues to develop. HMRC’s better use of data will enable tailoring services and improvements to compliance. Payroll professionals have a role and responsibility for data quality and for making sure that remuneration arrangements are properly reported. Edward commented that the world is changing. There has been significant political change and the UK has a new government post the EU referendum. Devolution is driving change which has implications for payroll – for example, the Scottish rate of income tax; further developments in Wales may arise in the future. Though there have been new policies such as the apprenticeship levy, student loans and the marriage allowance, Edward observed that tax policy is not changing as rapidly as ‘economic’ changes such as increases in part-time working, working in retirement, self-employed income and property income. Moving onto avoidance and behavioural responses to the tax system, Edward mentioned the differential tax rates between employment, self-employment and incorporation: these reflect policy choices but create incentives. Payroll professionals have responsibility to help manage issues such as ‘IR35’, umbrella company legislation and disguised remuneration. Edward expressed concern that across the world we are seeing a loss of confidence in traditional institutions – from which tax administrations have not been immune. However, society depends on tax to support public spending. Public confidence in the tax system depends on understanding. Edward questioned whether PAYE is a victim of its own success as making tax collection too painless to be understood. Edward explained that his responsibility is to ensure that the UK has an effective tax administration in which the public has confidence and which delivers a high quality public service. Through their role in tax collection, payroll professionals help delivery of that service.
Brief history Edward Troup was educated at Oundle School, and studied mathematics at Corpus Christi College, Oxford, graduating with a BA in 1976 and an MSc in 1977. Edward is a qualified solicitor with experience gained in the private sector and as an adviser to the Chancellor of the Exchequer and latterly as a director general in HM Treasury before joining HMRC in 2012. As HMRC’s executive chair and permanent secretary, he chairs the HMRC Board which in turn is responsible for shaping and developing the department’s strategy. As HMRC’s most senior tax professional, Edward oversees the department’s relationship with HM Treasury and provides tax policy advice to ministers.
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W1 – Data security and protection in payroll Tim Musson, Computer Law Training Ltd
them in order to effectively communicate difficult payroll, pensions and reward legislation. The content included: l identifying your customers and their needs l communication methods l engagement techniques, and l the ostrich customer. W6 – Ensuring continued payroll compliance Samantha Mann MCIPPdip MAAT, CIPP With over 160 pieces of legislation impacting on payroll and pensions in the UK alone, compliance is of increasing importance to payroll departments. Samantha looked at: l what you need to do to comply with current legislation l how you can reduce the risk of non-compliance penalties l how you can reduce the ever-increasing risk of payroll fraud l legislation in the pipeline which you need to be preparing for now. W7 – Challenges of the Local Government Pension
Data security is growing in importance, particularly for payroll departments where high levels of personal and sensitive data are held.
Tim delivered an engaging, informative and humourous session which brought everyone up to date on data protection issues and the impending implementation of the general data protection regulations which will impose new requirements and replace existng UK legislation in early 2017. W2 – Pensions strategy James Lewis, Mercer
With an increased focus from the government on pensions, and various legislative changes which have been introduced over recent years, not least automatic
enrolment and pensions freedoms, this session explained how to develop, implement and communicate an effective pensions strategy.
Scheme (LGPS) Jeff Houston, Local Government Association
W3 – Creating an effective retention strategy – part one Jillian Cunnison, Capital One Recruiting for payroll, pensions and reward teams is no easy feat and can be costly. So it is
Jeff looked at the challenges all pension schemes, but in particular the LGPS, face in the coming months.
These include the valuations currently underway to determine deficits and employer contributions and how cost management could alter future scheme benefits plus the communications challenges resulting from changes to pensions taxation and the ending of contracting-out.
important that you have an effective retention strategy in place to retain key talent. Retention starts with recruitment. This session looked at: l becoming an employer of choice to attract and retain key talent l recruitment processes; advertising vacancies and short-listing candidates l interviewing and selection techniques l making sure that the new recruit will fit in the organisation’s culture. The second part was held on day two (see W18).
W8 – Are you ready for the communication challenge? Glyn King, Prolog Print Media Limited Ian Hodson MCIPP, University of Lincoln
In this session Glyn and Ian covered the strategy behind
W5 – Understanding customers and clients Karen Thomson, MSc FCIPP FHEA, Armstrong Watson Payroll & employee services
reward and benefits packages, focussing on areas such as: l the importance of a reward statement so that employees can see their value within their organisation l using payslips to communicate reward and enhance reward statements l flexible benefits packages and how to communicate their value effectively l communicating reward packages to enhance their perceived value with employees.
Payroll and pensions departments, whether in-house
or providing a service, have many customers and clients that they need to understand and communicate with on a regular basis. In this session, Karen identified customers and how to understand
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W9 – Understanding the changes within European payroll Darren Beal, TMF Group Ben Ritchie, TMF Group
to pension freedoms. The panel covered different options for pensions planning and advice that employers could offer and provided examples of what has, and hasn’t, worked for them. W13 – Financial education in the workplace Vicky Hill, Pets at Home
Darren and Ben covered the key changes within European payroll and HR legislation that delegates needed to be aware of to maintain compliance within European Union payrolls.
Financial awareness and education is the current trend in reward strategies, because financial instability and stress
W10 – Legal implications of performance management Jade Linton, Sydney Mitchell Solicitors LLP Providing useful tips and giving example scenarios for effective performance management, Jade
contributes to sickness levels and absenteeism in the workplace, which ultimately impacts business performance and the bottom line. During the session Vicky looked at a case study of a wellbeing programme that includes financial education and what the difference is between financial awareness and education, and financial advice. W14 – Global recruitment and counter terrorism legislation the increased complexity of global recruitment issues and counter terrorism legislation. In this informative session Ewan covered: l right to work in the UK legislation l managing recruitment in other countries and the payroll implications l ensuring effective communications between global offices, payroll and HR. W15 – How to be a better mentor Ian Walters, MSc FCIPP FHEA, SD Worx UK Ltd Ewan Tweedie BSc (Hons) DPS, Security Watchdog Payroll managers responsible for global payrolls have to deal with
looked at the legal implications of performance management as well as what causes performance issues, such as low morale, how to tackle negative behaviour and how to set and manage expectations within teams. The content included: l what is performance management and what should it incorporate l managing performance before problems arise l scope of claims for employees l general good practice to help avoid potential claims.
W11 – How to get the most from payroll outsourcing Colin Jackson ACIPP, CIPP Bryan Davies, ACIPP, NGA Human Resources David Johnson, ADP Colin Whalen, LintonWharfe Limited
This panel session provided attendees with an understanding of how to ensure that payroll outsourcing is successful within their business. The panellists talked about their experience with payroll outsourcing, as both clients and suppliers, covering some of the most common pitfalls, such as: l understanding the different levels of outsourcing arrangements l setting expectations and creating service level agreements l ensuring you retain knowledge and expertise in-house. W12 – Helping employees plan for retirement Jeff Houston, Local
Mentoring can be an excellent technique for upskilling and motivating employees, both
for the mentor and mentee. During this session, Ian gave recommendations on how to be a better mentor, considering things such as: l selecting and matching appropriate mentors and mentees l how to create a mentoring partnership l goal setting and monitoring l effective questioning and feedback.
Government Association Malcolm Booth, NFOP Bob Cast, JP Morgan Asset Management
The panellists conveyed their experience in how delegates can assist their employees in effectively planning for their retirement through pension provision given the recent changes relating
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Plenary session
Legislation update Helen Hargreaves, MSC, FCIPPdip, CIPP
Helen provided an informative and engaging update on past, recent and prospective legislative changes in the world of payroll, such as: l apprenticeship levy l tax simplification l holiday pay l national minimum wage and national living wage l student loans l gender pay gap reporting.
Plenary session
HMRC update Phil Nilson FCIPP, HM Revenue & Customs
Phil wrapped up the first day in his typical illuminating and humourous fashion. Delivering a topical update on issues affecting payroll and identifying HMRC’s perspective Phil covered such issues as: l personal tax accounts l making tax digital l National Insurance numbers l anything on the horizon. Personal tax accounts are proving increasingly popular with taxpayers, as numbers of registrations continue to grow rapidly since launch. Phil used his own personal tax account to reveal the online service’s depth of content and functionality but, in a rare display of inhibition, avoided revealing his own income and taxes for the past year.
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DAY TWO Friday 7 October
Eira Hammond FCIPPdip, CIPP chair, opened the second day remarking on the fantastic success of the CIPP’s 13th Annual Excellence Awards on the preceding evening. Plenary motivational session
One moment mindfulness Sean Orford MSc MBACP (accred) MIAH UKRCP Live in the present Ltd and Mindfulmanagers
Neuroplasticity
• Your brain changes when you exercise it
In his usual engaging and relaxed style, Sean explained that our brain changes when it’s exercised. We can change the way we think and act and determine which chemicals are released. Up to 1,400 new brain cells can be created daily despite general increasing of age by exercising the brain and learning new things. Delegates participated in the five-minute Martini mindfulness exercise – which can be undertaken anywhere, any place, anytime. Sean discussed meditation, how it can be used
• Your brain grows in response to new learning
and the ‘zone’ that would work for each person. Whether we are happy or unhappy is our choice.
Hippocampus 1400 new brain cells per day
Plenary session
Employment law update Sally Isaacs Eversheds LLP
Sally’s session focussed on gender pay gap reporting and the potential effects of Brexit, but included case law update and other developments. The first gender reports are due to be published by 30 April 2018, but there will be no specific penalties for non-compliance. Guidance for employers will be published in due course. Although, up until such time the UK actually leaves the EU, nothing changes from a legal perspective, Sally revealed that we are already seeing workplace consequences (e.g. harassment against workers from EU). Employment law areas which might be subject to change include agency workers, working time (holiday pay), data protection and transfers of undertakings.
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W16 – Managing share schemes Susan Ball ACIPP, Crowe Clark Whitehill LLP
l cultural differences l taxation across the region l HR challenges. W20 – Effective benchmarking for building a business case Paul Rains MCIPP, Transact HR Ltd
Employee share plans are an established part of the remuneration packages.
Employers can offer share plans both generally to all employees and/or selectively to senior executives. There are tax advantaged schemes as well as those that suffer tax and NICs. In this session Susan covered: l the types of schemes available l registration with HMRC l annual returns l top tips/issues to watch out for. W17 – The challenges of re-enrolment Neil Esslemont, The Pensions Regulator
Payroll decisions are based on various influences, not least
the value and importance placed on payroll strategically by the business owner or manager. That is why it is important for payroll professionals to demonstrate their value and impact on business performance and the bottom line. Paul explored how: l the CIPP’s payroll benchmarking exercise and analysis of payroll data benchmarked against alternatives can be used to demonstrate positive impact on the bottom line, and l how data can be used to put together a business case for payroll decisions which will further improve the bottom line, such as introducing e-payslips, total reward statements, self-service, bringing payroll in-house or building a case for outsourcing. W21 – Tax savings through payroll deductions and salary sacrifice Paul Tucker, Smith & Williamson Paul summarised how a few changes to employee salary packages using salary sacrifice could result in significant savings for both the employer and the employee. Paul then proceeded to outline HMRC’s proposals to radically alter the rules on taxation of a range of benefits in kind which gave some attendees cause for concern. With the participation of CIPP’s Samantha Mann, the session was opened up as a forum to discuss the impact of the proposals which are planned for implementation in April 2017. Lively and stimulating contributions were made.
There have been many changes to automatic enrolment legislation since its introduction
in 2012. As we approach the end of 2016, many employers are approaching their three-year anniversary and will be in a position to re-enrol employees. In this session, Neil covered amongst other things: l communicating to employees, particularly those who have opted out; and l identifying who to re-enrol.
W18 – Creating an effective retention strategy - part 2 Jillian Cunnison, Capital One
Once you have recruited you will need effective inductions and management in place to retain your key talent. This session explored the following elements to achieve retention of key employees: l ensuring the induction programme is effective l understanding how different employees like to be managed and communicated to l how to motivate employees.
W22 – Teachers, fire and police pension schemes Shaun Tetley, Portsmouth City Council This session provided delegates with helpful facts and the latest information to explain how the
W19 – Paying Africa Sharon Tayfield MCIPP, Praxima Africa Payroll Systems (Pty) Ltd With the African nations continuing to grow, more organisations are responsible
three schemes are expected to move to monthly data collection and covered the latest news on the proposed changes to the administration of the teachers’ pensions scheme. Sean also gave an overview of scheme benefits and explained why public sector schemes remain excellent value for money for members.
for paying employees working in Africa. In this session, Sharon covered the key legislative and cultural considerations that need to be known to run an effective African payroll:
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W23 – Making use of apps and the latest technology David Walker, Personal Group
l tapering of the annual allowance l reduction of the lifetime allowance l how changes affect members of different types of pension scheme l the impact on higher earners’ retirement planning l introduction of the lifetime ISA and its attractiveness in the reward mix l tax efficient savings options for higher earners.
David explained how apps can assist with increasing employee engagement towards a benefits package, and covered: l the link between happiness, engagement and productivity in an organisation l effective and compelling communication infrastructure that costs nothing l what an employee services app is l deployment of the latest technology in an organisation.
W28 – What should be included in employee benefits programmes? Cliff Vidgeon FCIPP, Aston University Karen Bolan, AHC Jonathan Watts-Lay, WEALTH at Work
W24 – Irish payroll update Rose Howley MCIPPdip, CIPP
In this session Rose outlined some of the changes that were introduced in Ireland’s 2016 budget, namely: l pay related social insurance (PRSI) l local property tax l paternity leave and benefit. W25 – Mental health and wellbeing Gareth Turner, Mind
The three panellists talked about what has worked for them and what provides real value to employees. They discussed high profile benefits such as: l savings at high street retailers through benefits platforms l credit unions for saving and borrowing through payroll l salary sacrifice l pensions and saving for retirement l company cars, and l training and development opportunities.
W29 – Selecting and implementing a global payroll solution Jason Davenport ACIPP, Capita Business Services
What are stress factors? And what causes them for you and your employees? This session helped identify the causes of stress so that you can eliminate them and improve employees’ mental health and wellbeing.
In this session Jason looked at the main considerations for solution selection and implementation, and delved into a range of issues: l key information and key people l building the vision
W26 – Payroll Advisory Service panel session Angela Adams MCIPPdip, CIPP Beverley Smith ACIPP, CIPP Samantha Mann MCIPPdip, MAAT, CIPP
l communication plan l working together, and l standards. W30 – Strategic leadership and management skills Elaine Gibson MSc, FCIPP, FHEA, CIPP
This panel session was an opportunity for delegates to ask the CIPP Advisory Service and policy team any burning questions that they might have relating to payroll, either in general or related to specific scenarios within their organisation. W27 – Pensions taxation update Philip Smith, PwC
Using content from the CIPP’s MSc in Business and Reward Management, Elaine provided: l an understanding of how management decisions impact on employees, and l how to effectively lead the team so that they ‘buy-in’ to the strategic direction of the organisation to ensure its success. This is particularly important for organisations undergoing change due to business growth and having to deal with emerging strategies as they develop.
Philip considered the latest changes to the pensions taxation system including:
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Would I lie to you? During the lunch break diners were treated to an amusing session in which they could vote via their mobiles as to which of three plausible ‘stories’ presented by individuals representing the CIPP, CPA, APA, IPASS, SAPA and NAIP was a lie.
What’s next for policy? Helen Hargreaves MSC, FCIPPdip, CIPP
Plenary session
Helen provided an outline of what the policy and research team do which comprises: producing News On Line , and the Policy News Journal ; responding to consultations based on feedback – attending consultations – holding Policy Think Tanks; operating the Advisory Service; providing training and qualification material; and delivering legislation updates. As part of this Helen discussed qualitative key performance indicators for several policy and research functions, which are based on what members think. Helen revealed that the number of queries to the Advisory Service has increased year on year since 2012 when it was over 3,500 to just under 5,600 in 2015. Queries on international issues have increased.
Eira Hammond FCIPPdip, CIPP chair, brought the CIPP’s 32nd Annual Conference and Exhibition to a close, extending thanks to delegates, colleagues and sponsors. Eira looked ahead to the CIPP’s 33rd Annual Conference and 14th Annual Awards being held also at the Celtic Manor Resort in 2017.
Conference close
Prize draw winners
Best tweet ‘CIPP’ could easily stand for ‘creative, inspiring, passionate people’…because that’s what we payroll professionals are!
CIPP best tweet prize draw Richmal Price
CIPP app game prize draw Julie Todd
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Awards judges
The CIPP thanks the Awards judges for their time and commitment.
Judges are chosen from a variety of industries to reflect the diversity of the payroll and pension professions. Judging takes place in one day, with the judges only considering the information that is provided to them in the nominations and supporting evidence.
The nomination criteria are reviewed on a scale of one to five, and the submission with the highest overall score receives the award.
Helen Harvey MCIPPdip Zinnia Payroll Consultants Ltd
John Nolan MCIPPdip Schroder Investment Management Ltd
Chris Tidy MCIPPdip Hiscox PLC
Cara Wright MCIPPdip St George’s University of London
Maggie Anderson HMRC
Pete Statham Msc FCIPP Morris Homes
Liz Robins ACIPP AS Robins
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“Once again, this year’s entrants have been outstanding. Every year we see the quality of candidates get better and better which is testament to the great work the pensions and payroll industry does.” Ken Pullar, CIPP’s chief executive officer
Award categories for 2016
l Working partnership award 2016 (awarded by the CIPP policy and research team) l Lifetime achievement award 2016 – pensions (awarded by the CIPP board of directors) l Lifetime achievement award 2016 – payroll (awarded by the CIPP board of directors) l Honorary fellowship 2016 (awarded by the CIPP board of directors)
l Payroll temp of the year 2016 l Payroll and reward professional of the year award 2016 l Payroll software product of the year 2016 l Project of the year 2016 l In-house team of the year 2016 l Caring employer of the year 2016 l Payroll giving award 2016 l International payroll service provider of the year 2016 l Payroll service provider of the year 2016
The CIPP’s Annual Excellence Awards 2016
In the evening of Thursday 6 October 2016, more than 500 payroll and pension professionals donned formal attire to attend the CIPP’s Annual Excellence Awards held at the Celtic Manor Resort, Newport.
The CIPP’s Awards are the industry’s most prestigious awards for individuals and organisations that have had a positive impact on the payroll, pension and reward professions over the last twelve months. It was a night filled with glitz, glamour and glory as the Institute recognised all the hard work of individuals, teams and organisations that were nominated this year. After the sumptuous meal, Vickie Graham, CIPP’s associate director of marketing and membership, welcomed everyone to the Awards and thanked the judges for their work in short-listing and selecting the winners and the Awards’ sponsors. Ken Pullar, CIPP’s chief executive officer, took over proceedings, extended greetings to attendees and provided brief comments about the evening’s after dinner speaker Simon Weston. “Simon returned from the bombing of the Sir Galahad in the Falklands conflict in 1982 suffering severe burns. He is recognised the world over, not for his disfigurement but for the optimism which he radiates. His determination has inspired courage and the will to excel in countless others. It seems fitting on an evening devoted to celebrating those who excel in their profession that we hear from this truly inspirational person.” Simon delivered an amusing and frightening shortened account of his participation in the conflict and of the Argentine air force’s
attack on the Sir Galahad which ended his tour of duty. Despite brevity, Simon conveyed details of the attack, the bravery of those who rescued him from the stricken ship and the skill of those who saved his life. The horrific burns which Simon endured signalled the start of his quest to achieve greater things. The audience was moved both by his lack of self-pity and his message of single- minded determination to not accept what is but to turn it to one’s own advantage. Simon Weston began the Award proceedings by recognising the organisations that have successfully achieved the CIPP’s Payroll Assurance Scheme and Payroll Quality Partnership accreditations. Simon: “Congratulations to those accredited and re-accredited in the last twelve months.”
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Payroll Assurance Scheme 2016
CGI Ltd CPS (Crown Prosecution Service) Dyson Ltd ePayMe Fourth Ltd Liverpool City Council Miracle Dynamic Solutions Ltd NHS Payroll Services Sainsbury’s Supermarkets Ltd University Hospitals Birmingham NHS Foundation Trust
TheChartered Institute ofPayrollProfessionals Payroll Quality Partnership
Payroll Quality Partnership 2016
Bakkavor Bupa UK Business Services Celerity Payroll Services Ltd Dudley Council Fourth Ltd Honda of the UK Manufacturing Ltd Just Retirement Group PLC Liaison Midlands and Lancashire CSU Moorepay
Nursing and Midwifery Council Sainsbury’s Supermarkets Ltd Seetec Sherwood Forest Hospitals NHS Foundation Trust Vibrance Yorkshire Water Services Limited
“When I joined Bupa in 2015 my team already had some great tools in place for team development, but hadn’t chosen the Payroll Quality Partnership (PQP) accreditation. So I suggested we should apply for it – we joined the new CIPP pilot scheme which combines Payroll Assurance Scheme and PQP, shortly after.
“The assessment was really useful as it confirmed that we have all the right processes and procedures in place to deliver an excellent payroll service to all of our colleagues.
“The focus needed to complete the accreditation is a great way of further enhancing processes, and ensuring that payroll is working in the best way possible.
“Signing up for the assessment was straightforward and CIPP provided all the information we needed to get started. We prepared for the assessment by getting all of our evidence together ready for the assessor. She clearly appreciated this as it made her job easier and answered many of the questions she had. I found the new accreditation process to be very slick and it is clear that the process has evolved and is really easy to follow with set criteria and guidance from CIPP.”
Clare Warrington MSC, FCIPPdip, Bupa UK Business Services
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CIPP payroll temp of the year 2016 Awarded by Portfolio Payroll
Presented by Patrick Day, Portfolio Payroll
Payroll temps are often used in hours of need and can benefit otherwise pressurised payroll departments. This Portfolio Payroll award acknowledged and recognised one of their temporary candidates who has been truly outstanding in their role and exceeded employer expectations.
Sponsored by
PORTFOLIO PAYROLL LTD
Awarded to: Phillip Hearn
CIPP payroll and reward professional of the year 2016
Presented by Carsten Staehr, Cintra HR & Payroll
Our 2016 professional of the year has improved employee engagement and morale within their team, successfully coached and mentored team members to achieve promotions, took ownership of customer escalations and worked with other departments to identify solutions to payroll issues and improved the service delivered to clients. Their nomination describes them as “a true payroll professional and great mentor to colleagues.
Sponsored by
Awarded to: Loraine Scrimshire, SD Worx UK Limited
“To actually have won this award is the best achievement of my career yet and I was on cloud nine when my name was called out as the winner.
“Once the nerves had stopped, I had the biggest smile on my face the whole night and was on such a high. I still can’t believe I won the award it was just the best feeling ever.”
Loraine Scrimshire, SD Worx UK Limited
Highly commended: Ian Hodson MCIPPdip, University of Lincoln
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The CIPP payroll software product of the year 2016 Whilst not quite as simple as just ‘pushing a button’ payroll professionals still require software to run their payroll each pay period.
Presented by Adam Reynolds, webexpenses
Sponsored by
The software product that received this award has made significant enhancements designed with users and employers in mind, using responsive design and learning videos whilst improving the overall navigation and predictive analytics and automation, whilst keeping their users up to date on the latest developments and changes to UK and Ireland legislative changes.
Awarded to: ResourceLink - NGA Human Resources
“At NGA HR we truly put the customer at the heart of everything we do and we are committed to continued investment in our products and people to make this happen.”
Jonathan Legdon, President of NGA HR UK and Ireland.
Highly commended certificates – MHR, and Cintra HR & Payroll The CIPP project of the year 2016
Presented by: Alison Dodd, Moorepay
This project looked beyond the day to day operations of payroll and pensions, and looked at how payroll could educate staff on all things financial including, savings, pensions, childcare costs and buying a house. The objective was to avoid financial distress and ultimately reduce stress and motivate employees. As a result of the project employees collectively saved £196,454.
Sponsored by
Awarded to: Admiral Insurance
“We are delighted to have won the Project of the Year award for our work in creating Ministry of Money! Admiral recognise the importance of financial wellbeing and the impact this has on a workforce. “One of MoM’s newest initiatives was the launch of the ‘House Moving Salary Advance’ which will provide our employees with that little bit of extra financial support in meeting those additional and often unexpected costs that have a significant impact on an employee during what is often a very stressful period.
“We are very positive about the future of MoM and so are our employees!”
Michelle Sutton MCIPPdip, Admiral Insurance
Highly commended: Equiniti
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The CIPP In-house team of the year 2016
Presented by Gemma Creamer, Portfolio Payroll
This team has demonstrated that it is committed to improving service delivery through initiatives such as implementing a new structure to include expenses within payroll, introducing comprehensive working guides, implementing new reporting
procedures and stringent audit procedures and raising communications standards with drop-in clinics, all whilst maintaining high accuracy rates and ensuring they keep up to date with their CPD.
Sponsored by
PORTFOLIO PAYROLL LTD
Awarded to : Rotherham Doncaster and South Humber NHS Foundation Trust
“We are so thrilled to win this award and be recognised amongst not just public sector but private sector payrolls also. I think it is a true credit to my team and how hard they work each day. They have been mostly receptive to the changes and all the difficulties they have encountered along the way have been worth it. I am so proud of them and pleased I manage and work with people who go the extra mile to ensure that we are as streamlined as possible without compromising on the quality of the payroll that we produce.”
Gemma Burrows, Rotherham Doncaster and South Humber Foundation Trust
Highly commended: Dorset Healthcare University NHS Foundation Trust
The CIPP caring employer award 2016
Presented by: Ian Dowd, NGA Human Resources
This year’s winner demonstrated how their health and wellbeing strategy linked to the overall strategy and success of the organisation. The benefits available to employees include an employee assistance programme, social recognition and shopping discounts, salary sacrifice purchase schemes and extensive training and development. As a result their employee engagement has increased by 9% in two years and they have 92% staff retention.
Sponsored by
Awarded to: SD Worx UK Limited
“We are delighted to have been named Caring Employer of the Year. As a values-led employer, we believe that treating people well and giving them the support, training and tools they need to perform is not just the right thing to do but ultimately the best way to sustain and grow a business. This is a very proud moment for us all as here at SD Worx we believe our people make us who we are.”
Jeremy Campbell, SD Worx UK and Ireland
Highly commended: Arrow Electronics Ltd
“We are thrilled to receive such an important accolade from the CIPP… delighted that the caring nature of Arrow Electronics has been recognised at such a prestigious level.”
Trudy Parcell ACIPP, Arrow Electronics
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The CIPP payroll giving award 2016
Presented by: Doug Sawers, SD Worx UK Limited
The recipient of the payroll giving award has truly recognised that the secret to a successful payroll giving scheme is engagement with their geographically separated employees through different methods from face to face at roadshows, online or with a payroll giving appeal. This organisation pays the admin fee and provides top-ups on donations: as a result their employees donate over £16,000 every month!
Sponsored by
Awarded to: EE
“I’m absolutely thrilled to have won this award for EE. Now part of BT we’re aiming higher, with an ambition to achieve 20% donors by 2020. BT are also getting behind the national Geared for Giving campaign to encourage employers with 250+ employees to set up their payroll giving schemes and raise an extra £130m a year for good causes.”
Tania Young, EE
Highly commended: Capita HR Solutions
The CIPP International payroll provider of the year 2016
Presented by: Mervyn McCormick, Equiniti
The international payroll provider of the year effectively demonstrated that they have implemented a thorough induction process which includes mentoring and system training; as well as demonstrating
Sponsored by
effective ongoing training and professional development which ensures that they keep up to date and knowledgeable to deliver accurate and compliant payroll services in over seventy different countries.
Awarded to: NES Global Talent
“I am thrilled that the NES payroll team has got the recognition they richly deserve. Our investment in mentoring, training and industry leading systems means that we can truly offer the best in international payroll services and it’s fantastic to have the leading UK payroll body recognise that we are world beaters.”
Steve Buckley, NES Global Talent
Highly commended: Blick Rothenberg
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Payroll service provider of the year 2016
Presented by: Kevin Hart, The People’s Pension
Our winning service provider pays 4.9 million people and the nomination demonstrated that they have a robust induction and ongoing training programme which ensures that they are able to deliver excellent customer service as well as ensuring compliance for their clients.
Sponsored by
Awarded to: NGA Human Resources
“Our award entries quite simply explained our strategy and how we have been executing against it. It was important for us in our submission that we presented the holistic approach and customer engagement model that is spearheading our service strategy. For NGA to win this award is an endorsement of our strategy, of our products & service, but most importantly our people.”
Jonathan Legdon, NGA HR UK and Ireland.
Highly commended: Cintra HR & Payroll Services
CIPP 2016 honorary fellowship
Presented by: Ken Pullar MCIPP, CIPP
The honorary fellowship is granted to those who have spent their careers furthering the industry. They have made significant contributions to both the profession as a whole and the CIPP during the course of their careers.
Awarded to: Vince Linnane FCIPP
Awarded by
Vince has been an advocate for pensions for over thirty years, working for the Pensions Management Institute in various capacities – including chief executive. In 2016 he has been awarded the Professional Pensions lifetime achievement award, and the Pensions Age pensions personality of the year. “It was a considerable personal honour for me to be presented with the CIPP’s honorary fellowship award. Over the years and increasingly since the introduction of automatic enrolment, the need for pensions and payroll teams to have a harmonious and productive relationship cannot be stressed highly enough. I am sure that the CIPP and Pensions Management Institute will continue to assist their members towards ensuring the best possible training and development outcomes for their members.”
Vince Linnane FCIPP, Moorlands Human Capital
Awarded to: Alan Muir FCIPPdip
Alan was one of the first two CIPP tutors in Scotland. Since then, apart from continuing to be a tutor he has performed a number of roles for the Institute, serving as our representative on some of the government consultation panels in Scotland.
“I am delighted to be given this award and to be recognised for my long service and contribution to CIPP and its predecessor organisations. I would like to thank the Institute and record how much I appreciate the honour.”
Alan Muir FCIPPdip
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The CIPP working partnership award 2016
Awarded by
Awarded by the CIPP policy and research team
Awarded to: John Whiting
For his ability to engage with the audience, to draw out their thoughts and suggestions with humour. We thank him for all the hard work he has done over the last six years.
“I am very grateful to CIPP for this award, which means a lot to me. I see it as acknowledgement and vindication of one of my mantras at the Office of Tax Simplification – that we go out and gather evidence from those who are working with the tax system and who usually have the best insights and ideas. The award should really be shared with all the CIPP members who have engaged so well with us at all those conferences and workshops!”
John Whiting, Office of Tax Simplification
The CIPP lifetime achievement award 2016 (payroll)
Awarded by the CIPP board of directors
The lifetime achievement award is the result of long deliberation, the CIPP having such a wealth of talent amongst its volunteers and supporters.
Awarded by
Presented by: Gordon Cresswell FCIPP
Awarded to: Norman Green BSc, FBCS, CEng, CITP, FCIPP
Norman has given support, guidance and advice, not only to the many students he has steered through CIPP qualifications, and which precedes the current qualifications, but also to members of the Board. Norman has been a mainstay of many activities that have benefited members, students, tutors and staff of the CIPP for many years. In particular the help and support the CIPP’s policy team has received over the years has been invaluable. He has also, on occasion, provided the team with updates and put forward CIPP member views to ensure that the CIPP continues to be represented on occasions when we have not been able to field a policy representative. It is also important to recognise the support that has been provided to CIPP and others behind the scenes. This person is highly thought of by HMRC and other government departments and agencies as well as by all departments within the CIPP where he acts as a valuable sounding board for new ideas and for early policy development, as well as providing a technical insight into the requirements of payroll software. Simply put, the payroll industry has benefited enormously as a result of Norman’s input, influence and experience – the profession would not be what it is now had he not been a part of it. Helen Hargreaves, CIPP’s associate director of policy and research, commented “at times he has represented CIPP members’ views when I couldn’t get to meetings. He just knows what is needed.”
“To be recognised by the Chartered payroll profession with a lifetime award is a true honour which is most timely as I have just retired from full-time work. My thanks go to all my friends and colleagues in the payroll industry who have my lifetime in payroll such an enormous pleasure.”
Norman Green BSc, FBCS, CEng, CITP, FCIPP
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The CIPP lifetime achievement award 2016 (pensions) Awarded by the CIPP board of directors The lifetime achievement award is the result of long deliberation, the CIPP having such a wealth of talent amongst its volunteers and supporters.
Awarded by
Awarded to: Bryan Monkman FCIPP
Bryan has provided the CIPP’s qualifications team and CIPP pension students with support and advice through his career with the Institute as well as assisting in developing the pensions qualification provision as it is today through the Foundation Degree in Pensions Administration and Management.
“Surprise doesn’t go far enough on learning I had received the lifetime achievement award 2016 for pensions. It’s a great honour to receive this award from an organisation that is respected in both the payroll and pensions profession with such a great reputation worldwide. “Having started my pensions life with APSA over thirty five years ago and deciding to retire this year after moving into my eighth decade what a wonderful finale to my career with CIPP, I feel proud and appreciated in the part I’ve played, with other colleagues as well, in persuading and encouraging local authority pension funds over those thirty five years to resource and invest in staff training and development using our pension qualification. “I hope I have, in a small way, inspired all those students I’ve met on my long journey to take the opportunity when it comes and move onward and upward in their careers as I have. I shall miss you all but will have fond memories of my time with CIPP and long may it flourish!”
Bryan Monkman FCIPP
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Dont miss out on your loyalty discount for next year
The CIPP’s Annual Conference & Exhibition 2017
4 - 5 October 2017 | Celtic Manor Resort
To register your interest, email events@cipp.org.uk or call 0121 712 1013 .
Have you got what it takes to be a winner?
5 October 2017 | Celtic Manor Resort
Thank you to our conference and awards' sponsors
Main conference sponsor
Payroll & HR Solutions
Awards table wine kindly sponsored by
Ebury has kindly sponsored the refreshments
CIPP Goldfinger House, 245 Cranmore Boulevard, Shirley, Solihull, B90 4ZL
0121 712 1000 0121 712 1001 info@cipp.org.uk
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The Chartered Institute of Payroll Professionals (a company incorporated by Royal Charter) IPP Education Ltd (a subsidiary of the Chartered Institute of Payroll Professionals) Registered No. 3612942 (England) VAT No. 864462406 Registered Address: Goldfinger House, 245 Cranmore Bouelvard, Shirley, Solihull, B90 4ZL
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