Professional February 2021

Official publication of The Chartered Institute of Payroll Professionals PROFESSI NAL Issue 67 February 2021 in Payroll, Pensions & Reward

Remote working and payroll software in the cloud

Employer-provided seasonal flu jabs Treatments Payroll saved from pension misery Solutions Starting your own business Stimulants


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“Every new beginning comes from some other beginning’s end.” Seneca (4BC–65AD) (

On pages 37–42 are several articles on remote working and payroll software in the cloud. Will these become the enduring ‘new normal’ ways of working? See pages 20–21 for a reminder of the

how some previously displaced individuals have successfully set up a new business. Might some readers want to act similarly? Best wishes – and bring on vaccination!

imminent introduction of the postponed off-payroll working rules. Has the pandemic reduced the impact on employers? A continuing effect of the pandemic is job losses. This issue has the first two in a series of articles (pages 10, 11, 13) on

Mike Nicholas MCIPP ( Editor

I hope this finds each of you safe and well and adjusted to the new ways of working. The main theme for this edition is remote working and payroll software in the cloud, so I will touch on both. With focus on safety and flexibility, the Chair’s message

a level of over-communication, so that everyone remains engaged. New team members, whether new to the industry or just new to the team, must be fully supported to feel engaged and part of the team and I would always encourage social time, so the coffee- break chats are not lost. As for the cloud and accessing payroll software anywhere, anytime, the pandemic has certainly brought that type of strategy and capability to the fore as all businesses review their digital transformation strategy and consider whether or not they can truly work remotely in an efficient manner. I hope you find the articles contained in this edition of interest and of benefit to you, and please do drop me a line if you want to discuss anything contained in more detail

movement towards remote working and a continued approach to this initiative, pose several questions. What may have been considered as a short-term drive to support the health of the nation, has become a longer-term strategy. Adjusting to this and deciding if it can truly work for you is almost exclusively a personal choice, as it has to take into account an individual’s home life, whether they can work safely and confidentially in that environment, and not just whether there is a choice involved. If the answer is ‘yes’, then managing your working day and commitments becomes much more disciplined to ensure it does not stray into personal time. Also managing teams remotely requires a greater focus on a variety of communication styles and

Jason Davenport MCIPP MIoD ( Chair, CIPP

Let’s hope that 2021 is much better year than last year. Writing this just prior to Christmas, it’s been perturbing to see an increase in the tiers/ levels in many parts of the UK. I’m sure that many of us, back in March 2020, never imagined we’d still be in the throes of this pandemic. It is to CEO’s message

and appeals committee, led by our independent chair, Helen Fairfoul, who, with various board colleagues, met and interviewed all candidates as part of our governance process. The successful candidates who will stand for election will be announced at our AGM on 31 March (currently planned online through MS Teams, but watch this space)(see page 17). You will notice this date is a change from our usual AGM date in December, which has arisen due to the change in the CIPP’s financial year some three years ago. This change put considerable pressure on timeously completing the year end processes, and yet adhering to the Charter in which the AGM had to be held in the same year. The Charter changes recently agreed by the membership has allowed us to move the AGM into the following year, easing the pressure on the year end accounting process and allowing more measured time for applications for board positions by the membership. Remember to use your vote! All that remains is to wish you all a safe but successful and prosperous 2021!

be hoped that the release of vaccines, slowly but surely, will move us to some degree of normality – but who knows what ‘normality’ will look like going forward. And just as we see a glimmer of light at the end of that particular tunnel, we have to contend with the small matter of what Brexit looks like. Just a year ago the notion that whole payroll teams and departments decamping home en masse would have been unthinkable, for various operational and governance reasons. But we did it – and were acknowledged by government as key workers in ensuring the UK continued to be paid. It’s an intention of the CIPP to hold more roundtables and the like on the very topic of what the ‘future payroll professional will look like’ and how the pandemic has influenced and shaped the future of payroll. We will seek contributions across all of our membership levels on this topic. February sees the election opening for two new directors to the CIPP board. As usual we had a large number of members putting themselves forward for election. I’ve been grateful for the support of the nominations

Ken Pullar FCIPP ( Chief executive officer, CIPP


| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021

in Payroll, Pensions & Reward PROFESSI NAL

Also available online at


February 2021


39 Remote working

and payroll software in the cloud

by Jerome Smail





CJRS and the importance of compliance by CIPP’s policy and research team

Starting your own business by Jo Marshall

Starting your own business by Jason Davenport




Preparing for off-payroll working by Lora Murphy

Employer-provided seasonal flu jabs by Beverley Gibbs

GMP equalisation by Gareth Stears and Dave King

| Professional in Payroll, Pensions and Reward | February 2021 | Issue 67 2



Chief executive officer Ken Pullar FCIPP CIPP board of directors Jason Davenport MCIPP MIoD Stuart Hall MCIPPdip Dianne Hoodless MSc ChFCIPP FHEA Editor Mike Nicholas 0121 712 1000 | Advertising Vickie Graham 07775 564 352 | Design James Bartlett, Nicole Davis and Sam Parkes Printing Warwick Printing Company Ltd

Failure to return to work, whistleblowing events, age

Payroll saved from pension misery by Henry Tapper

discrimination by Nicola Mullineux



Payroll saved from pension misery Gender pay gap reporting 2021 by Danny Done Passionate about payroll automation by Maria Mason

37 Henry Tapper, chief executive officer of AgeWage , outlines radical proposals and the CIPP’s key role 38

Liz Lay MSc FCIPPdip Carole Pearson MCIPP Katie Sharpe ACIPPdip

Finance’s reliance on legacy systems by TimWakeford

Cliff Vidgeon BA (Hons) FCIPP CMA ACIS Clare Warrington MSc FCIPPdip AFHEA

Payroll in 2021 and beyond by Simon Parsons

Useful contacts


Education 0121 712 1023 Events 0121 712 1013 General enquiries 0121 712 1000 Marketing and sales 0121 712 1033 Membership 0121 712 1073 Training

I’m a payroller, get me out of here! by Jennifer Morrell


01 Editor’s comment, and Chair’s andCEO’smessage 05 CIPPupdate, We’ve got mail Events, news and developments 06 My CIPP Policy hub: On your behalf, Advisory 10 Personal development Starting your own business, A week in the life of, BePayroll, Diary of a student

19 Compliance 24 Payroll news 27 Rewardnews 28 Reward 35 Technology

0121 712 1063 @CIPP_UK

Articles Please support this magazine so that it can continue to be a part of your membership package. Trademarks The CIPP logo, the initials ‘CIPP’ and the words ‘Professional in Payroll, Pensions and Reward’ and ‘CIPP Consult’ are trademarks of the Chartered Institute of Payroll Professionals. Copyright: The Chartered Institute of Payroll Professionals 2021. The Chartered Institute of Payroll Professionals, Goldfinger House, 245 Cranmore Boulevard, Shirley, Solihull, West Midlands, B90 4ZL. Switchboard 0121 712 1000 Copyright This magazine is published by The Chartered Institute of Payroll Professionals in whom the copyright is vested. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher. The views expressed in this publication are not necessarily those of the CIPP or the editor. The information and comment contained in this publication are given in good faith, their accuracy or completeness cannot be guaranteed.

44 Industry news 47 Wordsearch 52 Confessions of a payroll manager

16 Movers and shakers 17 Charity news 18 COVID-19 news

Full issue including additional online content available at


| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021


Designed for those new to payroll, or those who wish to improve their working knowledge of payroll processes, this qualification covers the core skills required to administer the payroll function. Includes five dynamic units: ● Calculating National Insurance contributions (NICs) and gross payment apportionments ● Taxable pay and PAYE income tax calculations ● Statutory Sick Pay (SSP) calculations and administrations ● Child-related statutory payment calculations and administration ● Administering statutory deductions and additional payroll obligations The Payroll Technician Certificate meets the industry’s rapidly evolving requirements for knowledgeable payroll administrators.

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CIPP update

Congratulations to the newly accredited PAS organisations

WELCOME TO the February edition. We hope January went well for you all, and that you are settling into the new routine for 2021. If you or your business are thinking of changing software provider, then our 2021 Software Directory will be included in the March issue. This supplement enables you to review and compare products at a glance, a great tool to help with your forward planning. Looking back to the end of 2020, the last activities the CIPP held before the Christmas break were two Chartered members’ events during December. One was held on 2 December and the other on 9 December. These events were scheduled as a replacement to the usual Chartered dinners held throughout the year. They were extremely well-attended and lively events and were a great opportunity to network with others in the industry; something we did not have much opportunity to do in 2020. We kick off 2021 with our new and re-branded members only ‘BeKnowledgeable’ webinar events. The first was held on 19 January and focussed on off-payroll working (also sometimes simply referred to as ‘IR35’), as we help to prepare the industry for the introduction of the reforms into the private sector. The second will be held on 10 February and will focus on the national minimum wage. The new BeKnowledgeable webinar sessions, which will be hosted by our policy team officers, Gemma Mullis and Lora Murphy, are designed to help CIPP members be at the top of their game. Keep your eyes on our website, emails and our News Online service for details of more BeKnowledgeable webinars coming up throughout the year.



THE CIPP’s Payroll Assurance Scheme (PAS) is designed to test your payroll processes in relation to payroll processing, compliance and the people skills and development opportunities.

One of the most important elements is ensuring business continuity plans are in place and effective should they be required. Given recent events, congratulations to all organisations that have achieved this accreditation and will have been able to put those plans into action. Special congratulations to our recently accredited organisations: ● Trident Trust Marine Services ● University Hospitals Birmingham NHS Foundation Trust Ken Pullar, CIPP chief executive officer, said: “Never has it been more important for businesses to have good payroll processes, knowledge and skills that enable them to implement new government legislation and guidance quickly. Congratulations to those organisations that have recently demonstrated just that.” The Payroll Assurance Scheme is still operating, with assessments currently operating virtually. To find out how the Payroll Assurance Scheme can benefit your organisation, email .

Aggregation of earnings

Memories of Norman Green I was sorry to hear of the death of my friend and former colleague Norman Green. I used to represent HM Revenue & Customs, formerly Inland Revenue, at payroll conferences from the late 1980s through to 1995, when I took early retirement. I met Norman through your conferences and through his work with the British Computer Society. In my role as group leader of the Employer Group on PAYE Operational Policy I valued highly the chance to work with Norman. His constructive criticism worked even-handedly with support if he felt that the departmental representative was in danger of getting an unreasonably rough time! class 1 National Insurance contributions (NICs) and hence the monthly earnings period was used. Monthly employment tended in the main to be full-time, and the nursing bank work was thus non- pensionable, being classed as ‘overtime’ for NHS Pension Scheme purposes, so being not contracted-out employ ent. Occasionally I did come across examples of weekly and monthly contracted-out employments which gave rise to the problem described in the article. Norman and I shared a friendship and personal interest in interesting cars, and it is on that account that I particularly recall the BPMA’s autumn conference of 1994, held at my beloved National Motorcycle Museum. I had addressed the conference during the afternoon and sat down with him over a cup of tea. He knew of my plan to buy a Morgan Plus 8, knew that I had not actually ever driven a V8 car, and insisted that he and I take a little trip in his Reliant Scimitar, before each setting off for home. I didn’t need to be asked twice! I bought my Morgan 22 years ago, still own her, and often think of that afternoon when setting off round Worcestershire lanes. I am sad to realise that last year’s exchange of Christmas cards was to be the end of a chapter. I shall think of you, Norman, when our postman begins this year’s deliveries. My kind regards go to any who may vaguely remember me from those halcyon days. A solution to this, which HM Revenue & Customs were quite happy with at the time, was to pay the bank work on a monthly basis but provide an advance of the bank nurse work. The bank work pay was reduced by an amount representing the tax and NICs due. A specified number of the bank weeks would then be automatically transferred within the payroll to be processed with the monthly pay and the amount advanced recovered. Not sure whether the advance pay method would be allowed now under real time information, since it is a ‘regular’ payment – well, as regular as ‘as and when work’ can be. Surprised somewhat both that it hasn’t cropped up before and that it wasn’t anticipated when the abolition of contracting-out was first mooted. Unusual for the payroll industry not to have picked up on this. Whether it’s because aggregation is a mainly public sector problem, and perhaps limited mainly to the NHS, although I’ve no evidence of this. David Toye Pages 20 and 21 of issue 66 (December 2020 – January 2021) of Professional magazine featured an article on this payroll processing problem, prompting the following welcome communication. The use of the weekly earnings period looks like an unexpected consequence of the abolition of contracting- out. This is because contracted-out employment took precedence over not-contracted-out employment for

Vince Ashall MSc FCIPP


| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021


On your behalf

Policy team update

The CIPP’s policy and research teamprovide an update on developments

T he CIPP’s policy team are always striving both to raise the profile of the payroll profession and to educate members and non-members in relation to both current payroll policies and those on the horizon as and when proposed by the government. In order to facilitate this, the team attend a number of meetings, and respond to consultations published by various government bodies. The tail-end of 2020 saw much activity in that space, and the team were involved with several meetings to discuss both current and potential future policies that are impacting, and will impact, the work of payroll professionals.

that has employees working in the EU or European Economic Area (EEA). The same applies if their employer seconds or posts UK employees to work temporarily in an EU or EEA country. Avoiding pension scams The Pensions Regulator (‘the Regulator’) runs a number of campaigns to alert individuals saving for their future to the types of pension scams currently in operation. Unfortunately, the number of scam schemes has increased significantly throughout the pandemic, as unscrupulous criminals attempt to prey on the most vulnerable in such uncertain and turbulent times. What the Regulator is reporting is that it is seeing an increase in savers wishing to transfer their pension due to the instability of their employer or the broader financial markets. The resounding message to savers is to be cautious and vigilant, particularly of scammers who attempt to lure them to what is known as ‘safe havens’. Where savers are enquiring about transferring their pension, the advice is to direct them to the Financial Conduct Authority’s (FCA’s) ScamSmart page (http:// which offers detailed guidance and gives particular emphasis to pension scams that are in place as a result of the impact of Covid-19. Key pieces of advice for savers are as follows: ● Reject unexpected offers – Where there is an offer of an investment

opportunity that was completely unexpected, it is highly likely that either this relates to a high-risk investment or it is a scam. The scams can come through a variety of communication methods with cold-calls often used; however, a scam could arrive in the form of an email, by

post, or be advertised online. ● Be wary of warning signs –

Unexpected contact, time pressure, social proof, unrealistic returns, false authority, and flattery, are all cited as warning signs of pension scams. ● Check if a firm is FCA-authorised – The majority of financial services firms must be authorised by the FCA, and if they aren’t any pension offers are likely to be scams. Individuals can access the Financial Services Register ( RBUr30rp8pW) to establish whether a firm or individual is either authorised or registered. ● Ensure the contact is not from a ‘clone firm’ – This is a frequently used scamming method, in which the scammer company poses as a genuine firm. Use the contact details provided on the FCA’s Register, and not the details provided by the firm. A firm’s details should also be checked with directory enquires or Companies House ( to ensure that they match. ● Check the FCA warning list – Savers should utilise the FCA Warning List (http:// to check the risks of a potential investment. There is a reminder, however, that even if a firm is not included on the list, it could potentially still be operating a scam. ● Get impartial advice – Savers are advised to consider seeking financial advice or guidance, prior to investing. The Money

Expat Forum The Expat Forum brings together

professionals who deal with the payment and treatment of expatriates, living and working outside of the UK, and also of those who come from abroad to work within the UK. At the forefront of everyone’s mind is what is going to happen in terms of reciprocal social security agreements between the UK and countries in the European Union (EU). At the time of writing, no formal agreements have been confirmed with EU countries, with the exception of Ireland; Switzerland and the UK have also confirmed that they have made an agreement. Payroll professionals must await further guidance on how to proceed if they process the payroll for a UK employer formal agreements have been confirmed with EU countries, with the exception of Ireland...

| Professional in Payroll, Pensions and Reward | February 2021 | Issue 67 6

Policy hub

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Advice Service provides information on investing and how to source a financial adviser ( ● Report any suspicions – Individuals suspicious of a firm, and believe they are operating a pension scam, should contact the FCA’s Consumer Helpline or use its reporting form ( ● Be wary of future scams – Those who have already fallen victim to scams are more likely to be targeted again, either by the same fraudsters or by other criminals who have purchased the person’s details. ...employers can claim for 80% of employee wages for the remainder of the duration of the CJRS... Construction Industry Forum The policy team recently attended the inaugural meeting of the Construction Industry Forum, a stakeholder group recently established which includes members from the tax, accounting and construction industries. The CIPP will attend this forum to provide the payroll industry’s perspective, with particular focus on how the construction industry scheme offsets interact with real time information and pay as you earn (PAYE) functions. Student loan consultation group During the recent consultation group updates were given on the implementation of the Plan 4 student loan which will be in place from 6 April 2021. This plan will relate to those who took out a Scottish student loan while they were studying. Those who are on either Plan 1 or Plan 2 to whom this relates will, from 6 April 2021, be moved onto the new Plan 4. It has been confirmed that notification to move these employees will be sent at the same time as the usual SL1 student loan start notices in early March 2021. Employers will not get start and stop notices for affected employees but will be advised to ‘swap’ the current plan of an employee to Plan 4. Employers need to ensure that this change is actioned, as not doing so will mean the employee is overpaying their student loan. This does

not just relate to employees in Scotland, but across the whole of the UK. If the request to ‘swap’ is not actioned, via PAYE real time information, employers will be sent a notification from the generic notification service (GNS). The policy team advice is not to ignore any GNS message, and to action any notification sent, especially around student loans, to ensure that the deductions are correct to each employee’s circumstance. Further extension to the CJRS Ordinarily, when there is a major update to the workings of the coronavirus job retention scheme (CJRS), or indeed, any of the measures relating to support for businesses and individuals through the outbreak of coronavirus, an announcement is made in the Houses of Parliament. On Thursday 17 December 2020, however, the chancellor of the Exchequer tweeted about an additional month-long extension to the CJRS, thereby signifying the importance of social media and highlighting the many ways in which payroll professionals should keep up to date with important developments. What this means is that, as opposed to closing on 31 March 2021, the CJRS will now close on 30 April 2021. Initially, it was advised that the level of government support through the scheme would be 80% for November 2020– January 2021, and that there would be an assessment of the ongoing impact of the pandemic closer to the time in order to establish the amount provided by the government for February and March 2021. It is now confirmed that employers can claim for 80% of employee wages for the remainder of the duration of the CJRS, until the end of April 2021. The Budget date was also announced and will be delivered on 3 March 2021. By extending the length of the scheme by an additional month, this gives more than 45 days for employers to make business decisions following on from the announcements made in the Budget. In situations where businesses are required to make more than 100 redundancies, the consultation period must commence at least 45 days before any dismissals take effect, so the rationale behind timescales is apparent. At the time of writing, additional guidance on the extension to the scheme had not been published. n

One CPD point per course

Calculating income tax

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| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021


The CIPP's Advisory Service team provides answers to popular questions

Q: Do expenses form part of attachable pay for the purpose of calculating deductions under an attachment of earnings order? A: Payments the employer makes to reimburse expenses the employee incurs in the employment are not within the definition of attachable pay for attachment of earnings orders. If you are unsure whether a particular item is within scope you could contact the originator of the order to seek confirmation. Q: An employee who is being made redundant this month had purchased a bicycle under the cycle-to-work scheme. The salary reduction was first due to occur this month. Are we able to deduct anything more under salary sacrifice? A : Unfortunately, you are not able to make any deductions through salary sacrifice. You should refer to the terms of the agreement reached between the employee and the employer to establish what happens if, amongst other things, the employee ceased employment during the loan period. Such a relevant provision might, for example, require return of the cycle and/or permit a deduction from the employee’s net pay. If the cycle is less than five years old and ownership is transferred to the employee, a taxable benefit arises based upon the cycle’s age at the date of transfer, its original cost and the acceptable disposal value percentage. The employer would pay class 1A National Insurance contributions (NICs) on this amount. For reference purposes, see pages EIM21664–EIM21668 in HM Revenue & Customs’ (HMRC’s) Employment Income Manual ( Q: An employee would like to buy their employer-provided laptop from the business. Is there a reportable benefit?

A: As the company owns the laptop, which the employee is purchasing, there would be a transfer of an asset and therefore a taxable benefit arising under section 206 of the Income Tax (Earnings and Pensions) Act 2003. The taxable benefit would be reported in the P11D return at section A. The cost of the benefit would be the market value of the asset at the time of transfer less any amount made good by the employee. Even if the amount made good reduces the taxable benefit to zero, this will still need to be reported in the P11D. Q: A third party customer wishes to pay a cash bonus to a client’s employees for their hard work during the coronavirus pandemic. Is this taxable? A: Yes, this will attract both PAYE (pay as you earn) income tax and class 1 NICs; however, the collection of this isn’t as straightforward as normal. When an award is given to an employee from a third party, it is classed as a third-party award. As this award is being given in cash, the following must be applied. The third party must process the value of the award for PAYE tax purposes, which mean obtaining details from each employee being given the award. The third party would then process the payment via their payroll for tax purposes only, with many grossing this up so that the employee receives the full cash amount. The employer must then be notified of the cash amount gifted and the tax associated and paid on the cash given. The employer then adds this to their employee’s PAYE record as a class 1 NICs liability only, thus both the employee and employer paying class 1 NICs on the value. Guidance on third party awards is available here: and here:

Q: An employee has received a temporary National Insurance number (NINo) due to the Coronavirus pandemic. Should we operate this in the payroll system? A: You would not use the temporary NINo in the payroll system as they are not accepted by the Quality Standard. If, when submitting a full payment submission (FPS) for the employee, the employer does not know their NINo, the NINo field should be left blank but the employee’s date of birth and gender entered in the appropriate items. See page NIM39110 of HMRC’s National Insurance Manual ( for guidance. Q: How many keeping in touch days are parents entitled to during statutory shared parental leave (SShPL)? A: For the purpose of whether a parent is considered to be ‘working’ which would affect payment of statutory shared parental pay and continuation of entitlement to SShPL, a parent can undertake work on twenty SPLIT (shared parental leave in touch) days. Q: Why is there a fluctuation of 20p in an employee’s tax deduction this month? A: The fluctuation is due to the rounding in the taxable pay amount (e.g. after deducting the tax free pay), as the calculation of the tax is based on whole pounds. When working out income tax cumulatively under pay as you earn, eventually the previously ignored pence make a whole pound and then 20% of this is 20p, which is where the difference comes from. Q: When submitting a P46(Car) return for an employee who is giving up a cash allowance and taking a company car, do I show the annual value of the

| Professional in Payroll, Pensions and Reward | February 2021 | Issue 67 8


Policy hub


allowance given up or the list price of the car (depending on which is more)? A: The P46(Car) return asks for all the relevant information and also if the employee is giving up/foregoing ‘cash’ to be in receipt of the car and the value. The value entered would be the annual amount the employee would have received if they had not chosen the car, but this may be prorated if the employee is in receipt for only part of the year as illustrated by the following example: Sue has decided that she would like to give up £5,000 of her salary for a company car that she will receive in June. The value of cash foregone would be calculated as: £5,000 ÷ 12 × 10 = £4,166.67 (June to March = 10 months for the calculation). Q: We employ seasonal workers who remain ‘dormant’ for many months and usually do not return to work. When should we remove them from the payroll? A: There is no guidance on when you should remove dormant employees. HMRC, however, will assume an employee has left the employment if they are not paid after a three-month period. It is recommended to have data cleansing procedures in place to remove employees from the payroll who are inactive for three months. Q: If we were to change our private medical insurance deductions to salary sacrifice, would the optional pay arrangements (OpRA) tax rules apply? A: Yes, private medical insurance would be subject to the OpRA rules. Where an employee chooses to receive a benefit as opposed to an amount of cash pay, the taxable value of the benefit is taxed at whichever is the higher of the amount of cash pay foregone or the taxable value of the benefit under the normal benefit-in-kind rules. If the two are equal, then normal benefit calculation rules must be applied. The CIPP policy and research team’s OpRA fact sheet can be found here: Q: An employee has been overpaid and has agreed to pay back the overpayment. What is the process to correct our payroll records?

A: Where the employee repays the overpayment, and the tax year in which the overpayment occurred is still open, then you can adjust the pay, tax and NICs figures appropriately for that year and report to HMRC via the full payment submission. Where an employee has repaid the overpayment, and the tax year in which the overpayment occurred is closed, you should claim the appropriate tax and NICs refunds from HMRC. This is because adjustments to the monthly or quarterly remittances of tax and NICs should not be made in a later tax year without obtaining the agreement of HMRC. A replacement record must be sent to HMRC for the previous end of year submissions. Q: This tax year we have acquired three companies that were below the limit for the apprenticeship levy. If our company is liable to make payments, would these companies start to pay the apprenticeship levy from the date we bought them? A: Government guidance (see http://bit. ly/3gPnyEH) confirms that your pay bill is cumulative and apprenticeship levy must be considered from the first time you process a payroll for a connected company. Q: Can we accept photocopies of a MATB1 certificate for statutory maternity pay purposes? A: Government guidance (see https://bit. ly/39Vo96F) says that a photocopy of the certificate is acceptable. Q: For the purpose of calculating the maximum 28 weeks of statutory sick pay (SSP), are waiting days included? A: No, the waiting days are not included in the 28 weeks, as SSP is not payable for them. Q: How is the rate of tax to pay in a PAYE settlement agreement determined? A: The calculations for determining the rate are based on each employee’s marginal rate of tax at the end of the tax year. To establish the employee’s marginal rate you need their gross taxable pay plus the taxable value of any benefits provided minus their income tax personal allowance according to their final tax code. Guidance can be found on the website at n

This course is a bridge to year two of the CIPP Foundation Degrees in either payroll and

pensions, and specifically designed for those who have the experience, and would now like a formal qualification We have developed this online course to provide those who have completed one of our level three certifications, or who have two years’ experience and are confident with manual calculations.

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| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021


Starting your own business

JoMarshall MCIPPdip, freelance payroll trainer and consultant, Yorkshire Payroll Services Ltd , outlines the formative events when surrendering the comfort of employment and the crucial issues faced in working for herself

I often ask delegates how they got into payroll. Probably 95% of the time, the answer is always the same: they fell into it. This answer probably best explains how I ended up setting up my own business. Let me take you back to the start of 2016. I was working for a software company that provided a human resources and payroll solution. I’d worked there for ten years and was one of the few team members who had been there at the start, helping to build the business, believing in the product, wanting to help clients and colleagues. They were great times; we were a family; we genuinely cared. During those ten years, I worked as a consultant, project manager, payroll quality manager, all the way to head of payroll bureau services. But as with all good things, they come to an end. The business was sold, and within just a couple of years things had started to change, so a move was required. One of the tasks for which I was responsible was organising the company’s

user groups. One of the changes I made was to have a payroll user group session, once a year, just before the start of the tax year. This was an opportunity to discuss the changes in the software and to also invite CIPP to discuss the new tax year changes – which is how I got to know the team at CIPP. So, when I decided a move was required, it was to the CIPP that I turned. At the time, CIPP were recruiting for payroll trainers to deliver their public training courses. I submitted my CV and was invited to a meeting at the head office in Birmingham, where I met the training manager. Everything sounds perfect so far, but unfortunately the role was not a contract of employment – the public trainer was a self-employed role. And so, this is where my story begins. With my twenty years of payroll experience this was my dream job, my opportunity to give something back to the payroll industry, to pass on my knowledge, and to help train the current and next generation of payroll professionals. The only snag

was I had to be self-employed. Making the decision was the scary bit: go for your dream job and give up the security of receiving a monthly salary, knowing it covers your mortgage and bills, and having to give all of that up. How did I decide? It dawned on me that for the first time, in a long time, I felt excited about this opportunity, the enthusiasm and passion for payroll, something that I had not felt for so long. I jumped. I went for it, full steam ahead. Following several conversations, with various people, I made the decision to set up a limited company, rather than being self-employed. By doing this, I felt it opened the door for more opportunities to work with other businesses, for example, offering consultancy with payroll implementations. This was fairly easy to do: I registered online at Companies House and paid the registration fee. Remember though, by setting up a limited company you agree to all the duties required as director of that company, including the confirmation statement every year. Next was the PAYE (pay as you earn) reference; again, all online and probably something that most payroll professionals

...for the first time, in a long time, I felt excited about this opportunity...

| Professional in Payroll, Pensions and Reward | February 2021 | Issue 67 10

Starting your own business

...still doing my dream job training payroll professionals, and I’m delighted to say my clients are still with me...

BrightPay, a nice little payroll system and reasonably priced. This is where the indemnity insurance raises its head; paying a few hundred pounds a year for training and consultancy but now offering payroll processing increased my indemnity to nearly a thousand pounds a year. Again, get quotes before offering additional services to clients!

have had to deal with. For the first year of trading I processed my payroll using HMRC’s Basic PAYE Tool. Not the best product I had ever used, but it did the job of submitting PAYE data to HMRC. I had several meetings with different accountants, which was an interesting exercise, as I gained so much information from these free initial meetings. Eventually I settled on one accountant, who I still work with today; but more about that later. Next was indemnity insurance. Depending on what services your company offers, will dictate the price you pay for this cover. Offering training/ consultancy can be fairly reasonable, but it’s worth asking for quotes before offering any other type of services. Last but far from least was to become VAT registered, again all online. I registered for the flat rate scheme, which back in 2016 was really good. Following all of this, there I was, no job security, agreeing to every training day that CIPP offered. Luckily, I was introduced to Colin Jackson who headed up the consultancy side of CIPP at the time, which included the Payroll Assurance Scheme (PAS). This brought in extra and much needed work, but I quickly realised that I needed to bring in more work. I looked back over my CV and highlighted all the skills I had gained throughout my working career. Although payroll was obviously the most dominant, I had started my working life in accounts, so could I offer bookkeeping and payroll services? I’d experienced a huge learning

curve already running my own business, could I help others like me? I started putting the word out, would anyone want this service? Most accountancy practices offer bookkeeping and payroll services, but they often come with a high price tag, which for a small business can be tough to swallow. Although I could undercut on cost, I felt it was also important to offer a personal service, getting to know each client and understanding their business, helping them manage their accounts and guiding them through what can be complex areas. This becomes the unique selling point: you genuinely care and want to help your clients. Through word of mouth, I quickly gained a client: an IT company, a single director limited company. He’d got himself into a bit of a mess with his accounts, and so I spent several weeks bringing his accounts up to date, all on spreadsheet. I very quickly realised that I would need a good bookkeeping solution that ideally had a payroll offering too. I settled upon QuickBooks which is a browser-based solution, everything is in the cloud. They offer a ‘pro advisor’ program, and better still a licence for ten databases at a fraction of the usual costs. I then needed to register with HMRC to become an agent. I selected PAYE and VAT, allowing me to deal with these areas on behalf of my clients. After using the payroll solution for about a year, and growing the business to take on more clients, I switched payroll solutions, and moved to

Along with all of this, I also had to register with the Information

Commissioner’s Office for data protection. Again, all online and a yearly fee to pay, which can be set up via direct debit. My certificate hangs proudly in my office. Earlier I mentioned my accountant, and it is here where I bring him back into the picture. Barry was a godsend. He encouraged me when I doubted myself, and he agreed to complete my clients’ financial year end accounts at a fraction of the price of other accountants. He sends me new clients, I send him new clients; we work well together, and during the furlough claims we supported each other. And so, here I am, four and half years later and still going strong. I’m still doing my dream job training payroll professionals, and I’m delighted to say my clients are still with me, even the IT company, whose accounts are in perfect order – and I was able to claim the job retention scheme for him, too. Don’t get me wrong, it is tough going it alone. There have been a number of times, even now, when I work out the income for the month and then divide that by how many hours I have worked and realise I’ve earned less than the minimum wage. These are the low times – but try and stay strong. Would I change anything? No. If I hadn’t experienced the highs and the lows, I wouldn’t be where I am today. What will the future bring? Well, IR35/ off payroll working, which has been live in the public sector since 2017, is planned to go live in the private sector in April this year following a one-year postponement due to the pandemic. This could impact future consultancy work, but I am determined to keep going! n Starting your own business This article is the first in a short series featuring the views and experiences of a few of those in the industry who have pursued a career as their own boss.


| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021

A week in the life of

Alanoosh Williams MCIPP, Head of payroll, Agilisys

M y team and I all have certain jobs to complete during the payroll cycle. Every Monday, we draw up a schedule for the week ahead with the team bringing to the table anything they may have scheduled. We review task lists and any requests that have come in as well as business- as-usual to map out the week. We use the schedules for audit purposes which also covers us in case of absence. I highly recommend doing this for your teams. Here is a sample week from 19 October.


on any complex issues we may have. I finished the day raising two reports for the HR director.

I had eight separate calls on various subjects, ranging from wellbeing calls, NHS pensions, calls with PWC on taxation advice, and meetings working on calculating furlough for our different client payrolls. As being a home-worker does mean more meetings/calls, I now try to allow fifteen minutes after each call so I can send follow up emails or complete any actions. Tuesdays I ensure any admin is cleared, and work through to-do lists to clear any outstanding actions.


I attended an online legal webinar which discussed current legislation and provided a recap of where we are with the coronavirus schemes as well as employment law. Just two calls today and three reports to issue with a weekly meeting mid-afternoon with the system teams. We discuss any outstanding change requests, impact analysis documents for future installs, any issues which may have come up during the week, and future roadmap items. The rest of the day is spent on reviewing benefits and reconciling staff data against all the various schemes for upcoming renewals.



I try and schedule all regular calls and, meetings with the heads of the teams to work on the payroll schedules. I always start the day by clearing all emails from my inbox. We all work on a clear inbox policy for our own personal emails, and we have a service level agreement of two working days for the payroll box. I may receive emails asking for on- costs from finance, or benefit renewals queries, complex queries etc or receive requests for reports, as examples, so these are also factored in the payroll schedule meeting. We have three main process documents for our BACS process, end-to-end payroll process and our contractors’ department. These are scheduled for review throughout the year, and today I reviewed the entire contractor document to ensure processes and legislation are still correct and the documents are used by the team in real time. I moved onto submitting BACS for client payrolls and finished the day raising invoices for our client payroll costs.

I had five separate calls on various subjects, commencing with our weekly leadership call, consisting of a full round up from the different leads in the business, chaired by the chief executive officer, briefing us on the business, followed by calls on various business topics. I helped the team clear some payroll emails as we were inundated with queries. We currently have 39 automated email signatures for generic queries which helps with the traffic, which for example range from tax code queries, where to update personal details, opting out of pensions. These are reviewed monthly as part of our key performance indicators (KPIs). As we are all so busy, it is easy to be separated from what is going on within the business, so I always set time aside to look at the company channels on teams and I spend time keeping up to date with my colleagues around the business by viewing all their posts. I also had a fortnightly session with my senior payroll executive. We have a set agenda which allows us to review and work on project work and tie up any loose ends


I try to keep Fridays clear so I can carry out weekly audits on payroll input. We do tend to audit 90% of our input to ensure our KPIs are as close to 100% as possible. Most of the audit is done in real time as we also issue leaver letters, hour-changes letters, etc, so these are audited at the same time as employees can view the data in real time. We are looking to transfer our pension services to a different provider, so we had some new systems demonstrated today. I raise a report on annual leave for the business, and then review all the reports I had recently issued. For any required more regularly, rather than a one-off, I submit a change request document to the iTrent System team to see if these could be automated. n

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| Professional in Payroll, Pensions and Reward | February 2021 | Issue 67 12

Personal Development

Starting your own business

Professional magazine asked Jason Davenport MCIPPMIoD, CIPP chair and founder of Calendar Consulting , to reveal his progress as a consultant and to provide helpful advice for those considering a similar venture

● What motivated you to set up as self- employed and/or to incorporate? – I had managed my career by taking on lots of opportunities to learn and grow. Both nationally and internationally, I have run operational teams and managed many tactical and strategic client relationships. Equipped with a broad range of skills and experiences, I felt the time was right to move to consultancy and create my own business. ● What services do you offer? – With experience in public and private sector payroll services, as well as in-house and outsourcing at a national and international level, I am able to offer all that for clients that may either be experiencing difficulties in their arrangements or needing advice in how to approach a situation. ● Did you identify a gap and/or a demand in services that you wanted to fill/exploit? – My first opportunity was passed to me by the then CIPP chair, Eira Hammond, who had received a request that she was unable to complete herself. That original ten-day piece of work gave me the confidence to set up. ● What skills, qualifications, and competencies do you consider essential for anyone contemplating a move to self-employed or setting up their own business? If a person does not have these skills how can they obtain them? – Motivation is incredibly important; being a father of three means I am driven to provide for my family and to ensure I do the best I can for them every day. As a founder of a business, you must do everything: find the opportunities, sell your services, write proposals, and complete prospecting daily, as well as handle IT, finances, and legal positions. It is vital to maintain relevance. I am

move? – You cannot know everything, and best to just get started. ● Has any part of your move turned out different to what you expected? – The level of satisfaction from doing a great job and being thanked for it, is a wonderful feeling. I have built up a mutual respect with each of my clients and look to them as colleagues. Engage and understand your clients on a personal level, and it will be so much more rewarding. I am also a business mentor now to several managing directors within small- to medium-size enterprises and that has been incredibly rewarding personally, too. ● Is there anything you wish you had done differently? – Take time to pick the right accountant. If you are starting a professional services business, get an accountant who specialises in that field and therefore can understand your challenges and help you with issues you will face. ● What are the most important issues and the lessons you have learned? – Whatever happens, good or bad, it is down to you alone. Networking is especially important as is following up quickly. Maintain an open mind always. I have continued to learn new things over the last three years, that I had no view on before. ● What advice would you give to anyone contemplating becoming self- employed/consultant? – Ask yourself what you want to do, challenge yourself both to understand what your costs are, so you can price your rates accordingly, and to know if you will have the determination to succeed. Spend on business and financial education and training, as it is an investment in you. And, finally, go for it. I have found the entire experience to be extremely rewarding. n

extremely fortunate and thankful for being a member of the CIPP board, meeting Chartered members and providers in the industry as they are sources of excellent forward-thinking intelligence. ...word of mouth references is crucial for business success. Continuing professional development is key to ensuring you do not become staid and outdated. I am also enormously proud of Professional magazine, which is an incredibly rich source of information and a great member benefit. ● Are there any specific things which proved crucial to your success? – Always be authentic and true to yourself. You must manage the client and not over-commit. If you cannot do something state that. Act quickly and getting things done is also particularly important. Put your client first and think more broadly than just the issue they are facing. Adding value at every interaction and taking and providing feedback, means you can help client teams develop at the same time as delivering a solution. This is also incredibly rewarding personally. I use the principle of ‘teach a man to fish and you feed him for life, rather than give a man a fish and feed him for a day’. Always look to build legacy, so that when you are finishing an engagement the client has been enriched. Having word of mouth references is crucial for business success. ● Is there anything you wish you had known more about before making the


| Professional in Payroll, Pensions and Reward |

Issue 67 | February 2021

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