REGIONAL MAINTENANCE MANAGER UNIVERSITY PARTNERSHIPS PROGRAMME
CANDIDATE BRIEFING PACK
MAY 2019
UNIVERSITY PARTNERSHIPS PROGRAMME
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Introduction to University Partnerships Programme
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Our Partnerships
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The Student Experience
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UPP Management
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The role of the Regional Maintenance Manager
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Job description and person specification
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Organisation Chart
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Benefits of working at UPP
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Further Information and Application Process
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UNIVERSITY PARTNERSHIPS PROGRAMME
Introduction
University Partnerships Programme UPP
We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 35,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 world-leading universities. With over 800 employees, since 1998 UPP has invested well over £2.5bn in the UK higher education sector and provided homes to over 310,000 students. We create bespoke, long-term partnerships which enable universities to make the most effective use of their assets, free up resources and improve student services. We fund, design, develop and operate high-quality and affordable accommodation on campus and deliver the very best student experience in partnership with universities. Our unique partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We fund, design and build new on-campus residential and academic accommodation infrastructure, complete estate transfers and operate facilities over the long-term. Our transactions are typically undertaken on a demand-risk-transfer basis through a non- recourse approach, with the asset returning to the university in an agreed condition at the end of the concession. We encourage our partners to take an equity share in the project company so that both parties benefit from the successful delivery and performance of the accommodation, with interests aligned over the life of the partnership.
University of London
Our Vision
To be the UK’s leading student accommodation provider working with the trust and confidence of our university partners. To deliver on this ambitious vision, we have three strategic aims: 1. To drive operational excellence throughout our Business. 2. To delight our university partners through the services we provide to them and their students. 3. To generate value for our investors to enable them to further invest in the growth of our Business. To achieve the aims, we all need to focus on six strategic priorities: 1. Student experience – to provide an easy-to-access, reliable and excellent student experience. 2. Partnership – to develop and maintain highly-effective university partnerships. 3. Our people – to develop a safe, highly-engaged, skilled and collaborative organisation. 4. Accommodation – to apply effective asset management to provide good-quality accommodation. 5. Continuous improvement – to promote a culture of continuous improvement by embracing technology, innovation and efficiencies. 6. Development – to ensure highly-effective development, design and construction capabilities.
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UNIVERSITY PARTNERSHIPS PROGRAMME
In Partnership, for the long term.
We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 15 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2.5billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.
Our University Partners
Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University
1172 Rooms / FM Services
4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services
1310 Rooms / FM Services
4402 Rooms / Academic / Retail / FM Services
771 Rooms / FM Services
Plymouth University University of Exeter
1754 Rooms / Academic / FM Services 2569 Rooms / Academic / FM Services
University of Kent
1840 Rooms / Eco-Residences / Academic / FM Services
University of Nottingham University of Reading
2223 Rooms / FM Services
4971 Rooms / Accommodation Office / FM Services
University of York
1043 Rooms / FM Services
University of London
1200 Rooms / FM Services (511 due to open summer 2019)
University of Hull
602 Rooms (860 due to open September 2019)
Swansea University
2,021 Rooms / FM Services
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UNIVERSITY PARTNERSHIPS PROGRAMME
Student Experience
Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view. Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in. Listening, responding, adapting Students can be demanding and their needs constantly evolve.
Long-term, stable growth
Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement
UNIVERSITY PARTNERSHIPS PROGRAMME
The Role of the Regional Maintenance Manager
University Partnerships Programme (UPP) works in partnership with universities to provide a service that includes the funding, design, build, management and operation of residential student accommodation and academic buildings. UPP is the largest partnership provider of student accommodation in the country. It currently owns, operates or has under construction over 35,000 rooms in operation or under construction for 15 university partners, has invested over £1 billion in the sector and has an impressive pipeline of potential projects. UPP Residential Services Limited (URSL) primarily delivers a full range of Facilities Management (FM), and Asset Management services to the university sector. URSL’s aim is to be the leading provider of quality accommodation and estate management services in partnership with the Higher Education Sector. At each university partnership URSL supply a local team, which manages, and provides services for, the scheme to which they are assigned. The team provides the day-to-day face of the partnership, providing a high level of customer service and effective and efficient facilities management, ensuring every aspect is delivered to URSL’s high standards in order to support the Student Experience. The South East Region includes our partnerships with University of Kent, University of London, Imperial College London and Oxford Brookes University. The region has mobilised new contracts every year from 2011 and continues to grow. By the end of 2019 we will have 5,500 student rooms and an iconic 34 storey skyscraper of 192 apartments’ 58 of which are reversed for staff of Imperial College London under operation.
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description Job Title
Regional Maintenance Manager UPP Residential Services Limited
Organisation Location/SPV Post Reports To
South East Region
Regional Director – South East
Job Purpose To manage the Hard FM Services , including outsourced consultants and contractors, in delivering a planned and responsive maintenance and Lifecycle management, in line with Legislative requirements, the Service Level Agreements, Facilities Management contract, Planned Preventative Maintenance Schedule and Annual Sinking Fund. To promote best practice in regards to environmental matters and support the Environmental and Sustainability Manager to achieve required carbon reduction targets. To deliver a customer and stakeholder focussed service in line with the Service Level Agreements. To be part of the Senior Management team for the region, proactively contributing to achieving agreed company and site-specific targets and continuous improvements in service provision. Dimensions Of The Job The Regional Maintenance Manager reports to the Regional Director – South East and is responsible in particular for delivery of hard services to across the region. The postholder will ensure Health, Safety & Environment compliance, delivery of planned and reactive maintenance as specified in the Service Level Agreements and Facilities Management contract and plans and delivers the annual sinking fund works programme, supported by UPP’s Head of Lifecycle. Principle Duties And Responsibilities Leadership and Relationships • Form part of the Senior Management team in the South East Region, working collaboratively with colleagues to: o Ensure SLA compliance o Continually improve client and customer satisfaction o Continually improve staff satisfaction o Improve efficiency and performance o Maintain external accreditation standards o Contribute to achieving site and company-wide targets and objectives • Promote and facilitate communication and a joined up approach with other sites and other site-based teams
• Establish relationships with key client contacts, attending regular meetings, sampling and audits to monitor and improve service delivery • Provide reports as required by UPP and the Client. • Support the region in bidding for new contracts and the mobilising of new sites Building and Engineering Maintenance Proportion of time - 25% • Management of the delivery of Hard FM Services to a level that fulfils contractual requirements through directly employed and sub contracted staff • Maintain the SPV’s asset register • Undertake trend analysis on reactive repairs across the region and where appropriate produce reports highlighting issues and proposing solutions • Offer technical input and advice to the site General Managers, bid submissions and mobilisations • Ensure appropriate plans and resources are in place in the event of a major failure or incident. Sinking Fund (Lifecycle) Management (Proportion of time - 25%) • Assist the General Managers and Sinking Fund team in the preparation and delivery of the sinking fund programme of works. People Management (Proportion of time - 10%) • Have specific attention to managing, developing and supporting The Garden Halls Maintenance team and the establishment of new teams on mobilisations • Manage the recruitment, activities and welfare of the Hard FM Services team. • Ensure staff are suitably trained and qualified for the duties required and that training is regularly refreshed. • Develop and motivate the team through regular communication, target setting and performance development reviews.
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description
Financial Planning (Proportion of time - 10%) • Forecast monthly spend and submit relevant reports to Finance department • Plan for delivery of works to avoid PMS and Unavailability deductions. • Work with Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers Statutory Compliance (Proportion of time - 25%) • Manage and maintain risk assessments, method statements and permits to work procedures for the Hard Services works in line with company procedures • Ensure all works, testing and auditing regimes meet legislative requirements • Ensure contractors meet UPP, SLA and Legislative requirements and are managed in line with industry best practice. • Ensure asbestos containing materials are managed in a manner compliant to legislation, UPP’s policies and SLA requirements. • Support colleagues with statutory responsibilities (eg. Fire, Water Responsible Persons) to fulfil their duties. Energy Management (Proportion of time - 5%) • Work with the Energy and Sustainability Manager and Head of Lifecycle to implement both specific energy reduction projects and to ensure that Sinking Fund works reflect carbon reduction targets. • Ensure the site BMS system and other control mechanisms are managed in such a way to ensure maximum efficiency whilst ensuring adherence to the SLA. • Support the Energy and Sustainability Manager in the promotion of good energy and environmental behaviour both amongst Staff and Students. Other • Undertake training as required • Be prepared to travel across the region as required by the post and in particular Garden Halls in central London • Be prepared to work as and when the need arises, especially during the main student arrival and departure weekends • Other duties as commensurate with the post.
Person Specification
Attributes Essential criteria
Desirable Criteria
Experience
Recent maintenance or building services management experience at a senior level within a large, complex organisation Experience of operating a service to standards and timescales above normal industry standards Experience of contractual management Experience of managing sub-contractors to deliver services to a high standard
Experience in residential establishments such as Hotel or Halls of Residence Experience of Hard FM management in a PFI environment Mobilisation of new build projects including defects liability management. Lifecycle management experience Experience of managing energy reduction Knowledge of working to external quality management systems
Skills/Ability/ Knowledge
Up to date knowledge of Health and Safety Regulations, Building and Fire Regulations Ability to manage time, prioritise and work to tight deadlines and organise and manage a number of projects Strong people management and motivational skills Commercial awareness Experience with managing a CAFM system Proficient IT skills especially MS Office A recognised professional technical qualification ideally electrical services. Membership of an appropriate building services professional organisation such as CIBSE Strong oral and written communication skills Proven leader, organiser and team player Enthusiastic and diplomatic
Education/ Qualification
NEBOSH General Certificate
Personal Qualities
UNIVERSITY PARTNERSHIPS PROGRAMME
The benefits of working at UPP
In addition to a competitive basic salary level and industry leading annual bonus potential UPP offer a diverse range of employee benefits, including: • Salary exchange pension – matched contributions of 5% • Private Medical Insurance – single cover with the option to add dependants • Private Health Insurance (Group Income Protection) • Life Assurance x4 salary (x2 salary if opted out of pension scheme)
• 29 days annual leave, plus 8 days bank holiday • Holiday purchase option – up to 5 days (FTE) • Bonus Exchange • UPP Payroll Giving (Give as You Earn) • UPP Rewards (discount portal) • Employee Assistance Programme
Our people forms one of our six strategic priorities. We strive to develop a highly-engaged, skilled and collaborative organisation that is diverse and has an embedded culture that promotes equality of opportunity. We offer the opportunity for flexible working and an inclusive environment for our people.
Further information and application process
For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partner Robbie Hodder of The Management Recruitment Group. Robbie Hodder
T: 020 8892 0115 M: 07530 680 159 E: robbie.hodder@mrgpeople.co.uk
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to robbie.hodder@mrgpeople.co.uk. The closing date for applications is Sunday 26th May 2019.
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