Wellcome - Head of Hard Services & Projects

Candidate Information Pack

For the post of: Head of Hard Services & Projects

About Wellcome

Wellcome exists to improve health for everyone by helping great ideas to thrive. Our introduction video can be viewed here

What we do

Good health makes life better. We want to improve health for everyone by helping great ideas to thrive. Science and research expand knowledge by testing and investigating ideas. This new understanding can be applied to health, and change medicine, behaviour and society. That’s why we support thousands of curious, passionate people all over the world to explore great ideas, at every step of the way from discovery to impact. Together, we can do more. We can drive reform to ensure that ideas can reach their full potential. And we can give focused, intensive support when we see real opportunities to transform lives. As an independent charitable foundation, we’re willing to take risks. We combine the ability to act swiftly with long-term ambition.

That’s how we make life better.

We advance ideas

Supporting ideas has always been central to our approach. We also stimulate ideas and pursue many of our own.

Understanding health and disease From the science of our cells and bodies, to the way we experience health

Improving health Innovations that improve health, from new drugs to breakthroughs in medical technology

Engaging the public Encouraging conversations about science, health and the human condition

Influencing policy Making research and healthcare as effective as possible

Our latest news can be viewed here

We seize opportunities & drive reform

Diversity and inclusion Science and health research should be open to anyone with a great idea

Drug-resistant infections Modern medicine relies on being able to treat infectious diseases

Mental health Improving understanding of mental health problems and treatments.

Our Planet, Our Health We want to find ways to protect, nurture and sustain our planet

Research ecosystems in Africa and Asia Developing research leaders and the ecosystems they work in

Science education Young people should have an inspiring and relevant education

Vaccines We need better ways to develop and use vaccines

Areas in development We’re currently looking at snakebite and data for science and health.

Job Description

Job Title: Hiring Manager: Reports to: Staff responsibility:

Head of Hard Services & Projects Head of Facilities and Workplace Head of Facilities and Workplace Yes (3 direct reports) TBC

Financial budget responsibility: Job Description & Requirements KEY OBJECTIVES:

Yes - £7m

• Ensure the provision of a safe, efficient and effective Hard Services service to Wellcome, including budget management, whilst ensuring compliant, professional and proactive management of Wellcome’s buildings, systems and workplace. • Lead the Hard Services team (personnel management – approx. 8 staff members plus 1 service provider) providing innovation, leadership, business development and industry best practice to the team as well as the wider business. Create a working environment favourable to learning and knowledge sharing. • Manage the performance, improvement and monitoring of service providers, projects and related Hard Services activities at Wellcome, ensuring that contracted/project requirements are met and delivered within time, cost and quality. • Define strategic direction for Hard Services, in coordination with the Head of Facilities and Workplace, including the development of team objectives through interactions with key stakeholders within Wellcome. Participate, with the Head of Facilities and Workplace, in the development of a strategic vision and implementation of any strategic change management for the Facilities and Workplace Department. • Identify innovations, develop technical strategies and methods for continuous improvement to maximise value and productivity of resources. • Develop, plan and manage the Hard Service’s team resource strategy (personnel and material). • To ensure that all works undertaken are undertaken in full compliance with all appropriate legislation and in accordance with Wellcome’s processes and procedures. • Accountable for the Technical Strategy and Development of projects are implemented and managed effectively. • Accountable for the resilience when developing and managing project strategy, including overseeing the accounting / costing for delivery.

Main Responsibilities: (processes, planning, executing, monitoring, reporting, communicating, managing people/resources/activities/budgets/information/ inputs/outputs/communications/time) • Overall responsibility for service and contract compliance within Hard Services team to ensure all services meet Wellcome requirements and standards, and are delivered in a cost and operationally effective manner. • Management and development, including contract development and maximising value, of the following services across all buildings: o Hard Services Maintenance including MEP and fabric o Facilities and Workplace Project Management o Workplace Management including workplace strategy, management and delivery of desk moves and office layout changes • Coach, train and develop the Hard Services team to ensure the performance output is continually improved. • Develop, define and deliver all Hard Service team processes and procedures required to provide compliant and Industry best practice services. • Analyse performance of service providers, contractors and suppliers and identify alternative strategies where appropriate, utilising latest best practice. • Identify and implement innovations and technical strategies to allow continuous improvement such as developments in the Smart Buildings arena. • Produce detailed condition reports for MEP and Fabric assets to be produced, reviewed and costed periodically to ensure lifecycle plans are updated, maintained and available. • Preparing management reports, annual project plans and budget proposals for the Facilities Project Management Group (FMPG). • Produce and present business cases to Wellcome senior management teams for planned project works and developments in Hard Services. • Oversee management of projects both operationally and financially to ensure project costs are kept within budget and best value is always achieved. • Oversee management of projects both operationally and financially to ensure project costs are kept within budget and best value is always achieved.

Job Description

• Monitor a project’s overall compliance with the business case. • Undertake Hard Services tender exercises and evaluate subsequent outputs. • Oversee the management of access and logistics of Wellcome’s warehouse facility at Waxlow Road. • Wellcome Trust representation with respect to third party relationships in the context of project management e.g. with Camden, neighbours, highways authorities etc. • Ensure compliance with the project’s health and safety strategy, together with all man- datory and Trust requirements. To include: review, site safety, CDM, method statements, risk assessments and site inspections. • Implement a risk management process for delivery of Hard Services. • Customer satisfaction is to be maintained at the highest level by ensuring the provision of a high quality and pro-active service. • Become a recognised figure head for the Facilities & Workplace department building strong customer relationships. • Manage and maintain good communication with all Wellcome stakeholders, ensuring that any feedback from failure or incident is dealt with effectively and communicated accordingly. • Contribute to sustainable, environmental and energy development initiatives at the Trust. • Management and control of budgets and financial processes, to achieve the agreed financial targets set by Wellcome. • Work with direct reports for timely and accurate periodic reporting, budgets and forecasting. • Engage with Head of Soft Services for planned projects works to understand the impact on hospitality, venue or other Soft Service related services. • Work with the Head of Soft Services to ensure the Security service meets the needs of Wellcome. • Ownership and management of H&S compliance to include service provider activity.

• Prepare, manage and review Business Continuity Plans and actively participate in Wellcome’s BCP and disaster recovery plans. • Undertake contractual and compliance audits. • Support ISO18001 and ISO14001 accreditation and compliance. • Scheme of delegation member. • Undertake work in accordance with Wellcome policies and principles. BACKGROUND / EXPERIENCE: (SECTOR KNOWLEDGE, SYSTEMS, PROCESSES - DO NOT INCLUDE YEARS OF EXPERIENCE) • Essential o Subject matter expert in Hard service provision with a substantial track record of successfully delivering similar services at an operational and strategic level. o Demonstrate experience & understanding of relevant, current Health & Safety legislation. o Experience of successfully developing, implementing and managing strategy, processes and procedures. o Significant Contract and Service Provider Management experience. o Proven commercial awareness, business acumen including preparation, management and control of budgets. o Significant experience of writing business reports including business cases and strategic papers and presenting cases to an Exec level audience. o Experience of successfully engaging, negotiating with and influencing decision makers within an organisation. o Demonstrable Project management (for Hard services) experience. o Substantial experience of leading on procurement, benchmarking and performance management (demonstrate value for money) from a Hard Services provision. o Track record and experience in leading a multidisciplinary Project team. • Desirable o Experience gained in other similar sectors.

Job Description

SKILLS: (E.G. PEOPLE MANAGEMENT, STRATEGIC PLANNING, COMMUNICATION) • Essential o Demonstrable ability to lead a high performing function with credibility, demonstrate authority and accountability for actions and decisions. o Significant people management experience including the coaching and development of team members. o Ability to create vision and strategic partnerships, implement organisational vision at an operational level, define and set direction accordingly. o Ability to coordinate activities and focus team on goals and objectives; monitors progress of team towards agreed goals and takes corrective action if/when needed. o Excellent written and verbal communications skills including writing and presenting business cases and strategic papers. o Robust negotiation skills and commercial acumen. o Motivated and organised with a desire to improve performance and deliver exceptional results. o Ability to work under pressure and to deal with multiple priorities and deadlines. o Strong attention to detail and able to operate independently under broad direction. o Ability to optimise services and resources demonstrating awareness of financial issues affecting the organization and analyse financial implications before taking decisions. o Procurement, tendering and commercial experience. • Desirable o Excellent presentation skills. EDUCATION & QUALIFICATIONS: (BE REALISTIC WHAT DO YOU ACTUALLY NEED TO DO THIS JOB?) • Essential o Educated to Higher National Diploma in a relevant subject or to A Level standard. o Industry recognised project management qualification (eg APM) or proven track record in delivering projects in a diverse built environment. o Member of relevant professional institution. o Recognised H&S qualification (IOSH / NEBOSH). o BIFM 6/7 or significant equivalent senior level experience. • Desirable o Professional qualification or business related degree.

Person Specification

o Corporate member of relevant professional institution.


o Considerable FM experience at a senior level. o Able to interface and effectively communicate at all levels of the organisation. o Able to advise and provide subject matter guidance to department managers and colleagues in a supportive, interactive fashion. o Customer-focused showing tact and diplomacy. o Logical, methodical, common sense approach to problem solving and resource management. o Excellent judgement with the ability to prioritise effectively. o Ability to advise and guide colleagues in a supportive and interactive fashion. o Ability to motivate staff and contractors to perform to the highest standard. o Negotiation skills and commercial acumen. • Desirable o Innovative. o Ability to support and deputise for Head of Facilities and Workplace when required. o Ability to act as a mentor to other team members. o Established network within the FM industry. o Ability to motivate and inspire others to perform. We value talented people from diverse backgrounds who help to make our vision a reality. o Focused on deliverables. o A positive ‘can do’ attitude. o Enthusiastic, confident, self-motivated. o Ability to accept change with flexible attitude to work.

Application Process

For a confidential conversation please contact our advisors Michael Hewlett and Nick Coppard of The Management Recruitment Group on; E: michael.hewlett@mrgpeople.co.uk | T: 020 8892 0115. E: nicholas.coppard@mrgpeople.co.uk | T: 020 3962 9900. Applications (CV and short covering note) should be sent to; michael.hewlett@mrgpeople.co.uk or nicholas.coppard@mrgpeople.co.uk. Closing date for applications: Sunday 24 th March 2019.

The full range of employee benefits can be viewed by clicking here.


Regal House 70 London Road Twickenham TW1 3QS +44 20 8 892 0115

52-54 Gracechurch Street London EC3V 0EH +44 20 3962 9900

111 Piccadilly Manchester M1 2HY +44 161 638 0936


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