Deputy Director of Estates (Estates Operations)
Candidate Information Pack
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Contents
4 Why Cardiff University
12 Professional Services at Cardiff University
14 The Role
18 Benefits
20 Application Process
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Why Cardiff University?
World-leading research Cardiff is in the top tier of Britain’s research universities and is a member of the prestigious Russell Group. We are ranked 14th amongst UK universities for Research Power,
World leading Impact
Our research makes a positive impact to the economy, to the health and wellbeing of the population and to society more generally. We are building an industry-led compound semiconductor cluster here in South Wales and we will open the World’s first social science research park later in 2021. Our work with Public Health Wales on COVID-19 genetics is critical in the fight against the pandemic. We are ranked second in the UK for the impact of our research.
Source: Research Excellence Framework REF 2021
Source: Research Excellence Framework REF 2014
Research culture
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Creating an inclusive University culture underpins the vision of our Strategic Equality Plan 2020-2024, built on working with staff, students and the wider community. Research integrity and ethics are a critical part of our vision and our Dean for Research Environment and Culture is developing innovative approaches to support Open Research and the responsible use of research metrics. Vibrant community of research fellows Our world-leading researchers include 79 fellows of the Learned Society of Wales, with our University Representatives being Professors Claire Gorrara FRHistS FLSW and Gillian Bristow FLSW. We host five prestigious UKRI Future Leaders Fellows, including Cardiff-born neuroscientist Dr Dayne Beccano-Kelly of the Dementia Research Institute, a role model for the next generation of black leaders in science.
We’ve been awarded seven Queen’s Anniversary Prizes, which recognise world-class excellence in UK Higher Education.
Research volume
We have a live portfolio of research grants and contracts with a value exceeding £600M, demonstrating the global competitiveness of our research and its ability to attract investment.
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Crosscutting interdisciplinary research themes We have invested in building University research themes in areas of major strength including Crime & Security, Data Innovation, Neuroscience & Mental Health and Environment & Climate. Together our researchers are helping to create a stronger, healthier and more sustainable world.
Strategic partnerships and collaborations We co-create and deliver our research and innovation activities in partnership with a wide range of other organisations from the NHS to local governments, the Cardiff Capital Region and companies from local SMEs to global, blue chip household names. We have a formal strategic partnership with the UK Office for National Statistics with others to be announced soon.
An international community With over 7,900 international students from more than 130 countries, you’ll be part of a vibrant community that celebrates its diverse culture.
£600 million
We’re undertaking our biggest campus upgrade for a generation by investing £600m to improve and develop our facilities and infrastructure.
£3.23 billion
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We attract high-quality investment from both the public and private sector which helps translate our world-leading research into the products, services and processes of the future. Our excellence in teaching and learning provides highly skilled and well paid graduates who make a significant contribution to the public purse when they enter the world of work. Overall, we contribute £3.23 billion to the UK economy annually and we generate £6.30 for every £1 we spend.
We have 33,260 students which makes Cardiff University the 10th largest university in the UK on this measure. Source: HESA, Higher Education Student Statistics:
UK, 2019/20 (excluding The Open University)
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Source: (London Economics, 2018 report)
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Croeso That’s Welsh for ‘welcome’, and you’ll feel it everywhere you go in Wales. Welcome to a country of breathtaking natural beauty, where every day a new experience awaits. Around every corner, a hidden gem: colourful fishing villages and cosy inns, mountain vistas and cliff-top trails, sandy bays and bustling cities. Here you can discover 640 castles; more than any other country in Europe. This is the land of magic and myth, of princes and dragons. A land that has created writers and poets, musicians and athletes, architects and engi- neers, scientists and philanthropists. A land that has inspired generations to achieve their dreams. This magical land is our home – and your home too.
Small country. Big heart. Great ambition.
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Cardiff: a capital city
Dynamic. Friendly. Affordable.
Cardiff is a thriving and attractive city which is widely recognised as an outstanding place in which to live, work and study. Cardiff caters to all tastes, offering everything from the excitement of the city to the peace and tranquillity of the nearby coast and countryside. Contemporary, welcoming and easy to get around, the Welsh capital is a city with character, heritage and ambition. Cardiff combines all the advantages of a compact, friendly and affordable location with the cultural and recreational facilities of a modern capital city.
‘With an exhilarating mix of heavyweight cultural sights, exciting regeneration projects, world-class sport, a prolific music scene and some seriously banging nightlife, it’s easy to see why Cardiff now ranks alongside London and Edinburgh as one of the UK’s most compelling destinations.’
Source: Rough Guide 2018
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As one of the UK’s major sporting centres, Cardiff is home to the iconic 74,500-seat Principality Stadium. The city hosts professional football at the Cardiff City Stadium, rugby at the famous Arms Park and international cricket at Sophia Gardens. Cardiff also boasts an Olympic-sized swimming pool, a white water rafting and canoe centre, ice rink and facilities to play a range of other sports.
As you’d expect from a capital city, Cardiff is one of the UK’s leading retail destinations. Designer boutiques and high street names can be found within the St David’s Shopping Centre, which stands alongside local independent shops, numerous indoor and outdoor markets and a fascinating network of glass-canopied Victorian and Edwardian shopping arcades.
In the mood for some culture? Cardiff is well-equipped, with entertainment to suit all tastes. Cardiff Bay’s world-class Wales Millennium Centre regularly plays host to touring West End musicals, as well as concerts, drama and ballet. The city is also home to the acclaimed Welsh National Opera, two thriving theatres, several multi-screen cinemas, comedy clubs and a well-established arts centre.
Cardiff is a compact city, best explored on foot or by bicycle. The city’s new Next Bikes scheme has cycle racks located all over the city – and the first half hour of every journey is free to all Cardiff University students! Excellent transport links also make it easy to travel across the city, south Wales and beyond, with London less than two hours away by rail.
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Following an investment of £2.4bn, Cardiff Bay is regarded as one of the most successful regeneration projects in the UK. The Bay boasts a modern development of homes, shops, bars, restaurants, offices, and entertainment and sport facilities.
Boasting some 330 parks and gardens, Cardiff benefits from an abundance of green spaces. Our parks reach right into the heart of the city centre, making the capital a green haven for exploring, relaxing and taking some time out.
Cardiff is a truly cosmopolitan city and its multicultural vibe is reflected in its diverse range of cafes, restaurants and bars. No matter your preference, you’re sure to find plenty to suit your taste and budget.
Want to escape the hustle and bustle of city life? The easily- accessible Brecon Beacons National Park offers outstanding scenery and wildlife, alongside ample opportunity for all kinds of outdoor pursuits including hiking and rock climbing. If it’s sea air you crave, take a wander along our stunning coastline by following the 870-mile Wales Coastal Path: the only path in the world that follows a country’s coastline in its entirety. “Cardiff is a great place to be a student. Although it’s the capital of Wales,
“Cardiff is a great place to be a student. Although it’s the capital of Wales, it isn’t a large city, which means most things are within walking distance. The centre is very compact and filled to the brim with bars, restaurants, cafes and shops. I also love Cardiff because of its surrounding areas: within half an hour I could either be looking out to sea in Penarth or climbing a mountain in the valleys.” David, MSc Data Science and Analytics
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Professional Services at Cardiff University
Cardiff’s academic community is central to its success and the support of a high quality Professional Services is vital if we are to deliver excellence in research, learning and teaching, and the student experience. We are also committed to providing an excellent staff experience to match that of the institution’s students. As an organisation we will be focussed, professional, efficient and effective, with infrastructure and support services working to the highest standards in comparison with our peers. We are currently investing in a transformational improvement programme, Transforming Services, which Professional Services staff across the University are working to deliver. The University is a major and complex organisation with turnover exceeding £500 million per annum. In 2016 Cardiff issued a bond of £300 million which is helping finance the institution’s strategic goals. The net proceeds from the bond will support general corporate purposes, including investment in leading edge new research, teaching and student facilities through our Estates Master Plan that will be among the best in the world, and radically enhance the student experience.
The key aims of the Professional Services are to support The Way Forward strategy, to improve its services, to generate income and to develop its people. At Cardiff our Professional Services staff work together across ten central departments, three colleges and their constituent academic schools under the leadership of the Chief Operating Officer, Claire Sanders.
Research and Innovation Services is one of the ten central Professional Services departments.
We are currently investing in a transformational improvement programme, Transforming Services, which Professional Services staff across the University are working to deliver.
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The Role
Cardiff University is seeking to appoint a Deputy Director of Estates (Estates Operations) to play a crucial leadership role resulting in the delivery of consistently excellent estates and facilities services at the University. Founded in 1883, Cardiff University is established as one of Britain's leading research universities. An ambitious and innovative university located in a beautiful and thriving capital city, our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. The Deputy Director of Estates (Estates Operations) will lead the delivery of a broad portfolio of hard and soft facilities management services across the University’s array of buildings and facilities which includes teaching and research space, healthcare facilities, workspace, enterprise space, social and hospitality space, residential accommodation, recreational and sports facilities and the public realm. The brief is for the appointed candidate to join on an initial 12-month fixed term contract with a mandate to lead a review and transformation programme resulting in ensuring best-in-class service provision, estates technical assurance and value for money. We are seeking an exceptional candidate with proven experience of leading estates and facilities services across a large-scale, diverse and complex portfolio, with a track record of leading transformation programmes resulting in demonstratable advancement in operational estates and facilities provision. To be a success in the role we are seeking an individual with outstanding stakeholder engagement and team leadership skills, and who is results focused and customer-centric in approach.
JOB PURPOSE
Responsible for ensuring the university campus is maintained, operational and fully utilised. The Deputy Director of Estates (Estates Operations) will need to work with internal and external stakeholders to ensure the existing retained estate is maintained and utilised to a level on a par with any new facilities, and any strategically surplus facilities are disposed of in a timely manner.
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PRINCIPAL ACCOUNTABILITIES
1. To develop and manage the estate operations across the estate
2. Responsible for managing a range of hard and soft FM services across the estate.
3. Leading delivery of planned, reactive maintenance (incl minor capital), condition surveys, long term maintenance plans and the development of backlog programmes of work across a large and diverse estate including academic, research and residential buildings. 4. Responsible for developing strategies for the estates portfolio and from time to time working with Campus Development in the development of acquisition and disposal strategies to meet the university needs.
5. Responsible for ensuring statutory compliance for estate operations across the universities varied portfolio.
6. Work with key internal and external stakeholders to coordinate and deliver Carbon Net Zero targets within the University.
7. Work with Campus Developments to ensure that new/refurbished buildings seamlessly move into operational buildings within the university.
8. Management of the estates corporate risk register, ensuring that operational risks are identified, prioritised and actioned in a coordinated and structured manner.
9. Ensure on going liaison with all stakeholders including academic colleges, professional services directorates and student representatives as well as external bodies including the city council, contractors, consultants and statutory bodies.
10.Developing both a large internal team and the appointment of external consultants and contractors to ensure delivery of the University’s short term goals and longer term aspirations.
11.Manage programme constraints and often conflicting demands from Colleges and directorate ensuring that the wider aims of the University are met.
12.Drive change within estates operations team and create an environment where outstanding service delivery exceeds our customers’ expectations
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DIRECT REPORTS:
HEAD OF BUILDING OPERATIONS HEAD OF BUILDING SERVICES HEAD OF SUPPORT SERVICES
INTERNAL AND EXTERNAL RELATIONSHIPS:
PVC’s and Registrars - University Colleges Heads of Schools and School Mangers – University Schools COO and Directors – Professional Service Directorates Cardiff and Vale University Health Board Cardiff City Council Consultants, Contractors and Suppliers
KNOWLEDGE, SKILLS AND EXPERIENCE NEEDED
1. A good first degree, or equivalent qualification.
2. A relevant Professional qualification (eg. BIFM, CEng, MRICS).
3. The ability to contribute to, and support, the strategic leadership within the Estates team and development of effective strategic links across the wider University to ensure the Universities strategic aims are met. 4. Evidence of team leadership including team building and individual professional development. The ability to build and motivate internal and external teams ensuring alignment with delivery goals.
5. A track record of successful developing and delivery of hard and soft FM strategies.
6. Proven experience of the managing maintenance across a diverse estate including planned, reactive and backlog maintenance.
7. Proven experience in challenging the existing operations, changing existing processes/structures and improving the customer experience.
8. Evidence of financial planning and budget management ensuring accurate cash flow forecasting.
9. Evidence of successful stakeholder and relationship management across the wider public and private sectors.
10. Experience of prioritising complex and often conflicting project demands ensuring appropriate risk management approaches are used.
11.Evidence of delivering process improvement, managing customer feedback and exceeding customer expectations.
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OTHER CONTEXTUAL INFORMATION/SPECIAL FEATURES
• Ambition to achieve challenging goals and turn the University’s vision into reality.
• Ability to identify and deliver strategic cultural change within the Estate Operations team.
• Embrace change and have the ability to adapt to environment.
• Professionally focused with the ability to think laterally to meet goals.
• Welcome challenge in an open, participative and transparent style.
• Team focused with the ability to motivate and develop both internal and external teams
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Benefits working for Cardiff University
In addition to competitive salaries, we offer all staff pension schemes, childcare vouchers, reduced rates on sports memberships and more.
Competitive salary We reward our staff with competitive salaries which include annual cost of living increases.
Pension schemes We offer two contributory pension schemes and you will be automatically opted into the relevant scheme for your job type.
If you join us from an NHS employer and have been a member of the NHS pension scheme, you may be able to remain in that scheme.
Cycle to Work Scheme The university is committed to fostering the health and well-being of staff, developing and promoting a sustainable travel policy and encouraging a cycling culture within the university. Our Cycle 2 Work scheme enables employees to lease bicycles and associated safety equipment up to a value of £1,000 through a Salary Sacrifice scheme. Annual travel loans Under the university’s Sustainable Travel Action Plan, we are encouraging the use of public transport which will help reduce carbon emissions. The Annual Season Ticket Travel Loans scheme allows you to apply for an interest free loan from the university, who will then purchase a yearly travel ticket on your behalf. This amount will be repayable over 10 months. Little Scholars Nursery The university’s Little Scholars Nursery provides care for our staff and students’ children aged 10 weeks to five years. Reduced rates on sports memberships The university has a wide range of sports and recreation facilities that staff may use at discounted rates. These include fitness facilities, sport courts, group fitness classes and personal training consultations.
Relocating to Cardiff We may be able to help with expenses if you’re moving to Cardiff to start a new position with us.
Find out if you’re eligible for relocation support and how to claim.
We also have an interest free Loan Scheme to assist with the cost associated with immigration. Prospective members of staff who have been offered and who have signed a contract of employment with the University are eligible to apply.
Find out about the International Staff Loan Scheme
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To arrange a confidential briefing discussion please contact our retained advisor Michael Hewlett at MRG on michael. hewlett@mrgpeople.co.uk or 07972 579 938. Applications should consist of a CV and Covering Letter and should be sent to michael.hewlett@mrgpeople.co.uk
The closing date for interviews is Sunday 21st August 2022. Interviews will take place soon after the closing date.
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