Keele University - Head of Events and Conferencing

APPOINTMENT OF HEAD OF EVENTS AND CONFERENCING WITHIN THE DIRECTORATE OF ESTATES AND DEVELOPMENT

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INTRODUCTION FROM THE VICE-CHANCELLOR

T hank you for your interest in the role of Head of Events and Conferencing at Keele University. Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base. The University is large enough to have high impact and profile, but small enough to sustain its commitment to community and individuals. Whilst being rooted in its locality, the University is international in outlook and character and in the reach and impact of its education and research programmes. Keele is a well-respected provider of inspiring education, preparing graduates who make significant and wide-ranging contributions in their chosen fields. Students form a strong affinity with Keele during their studies and throughout their lives, as evidenced by our outstanding success in relation to student satisfaction, our significant alumni networks across the world and the active role our alumni take in the development of the University. As we look ahead to 2020 and beyond, Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff. We are seeking to make the key appointment to the post of Head of Events and Conferencing. The postholder will lead the Keele University Events and Conferencing Team in the development of University led and related events whilst optimising opportunities for the development of a complimentary Commercial Events and Conferences offer to the external market. This role is pivotal to position Keele University Events and Conferences as a leading academic venue providing outstanding events and conferences. If you believe you have the experience and qualities to lead a function that is integral to ensuring the continued success of the University then I hope you will pursue this opportunity. Professor Trevor McMillan Vice-Chancellor

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10 Top 10 in 8 categories in the 2015 Times Higher Education student satisfaction poll

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£125,000,000 In the last 10 years we have invested over £125 million in our campus and infrastructure providing an outstanding student experience

Set in a beautiful 600 acre campus

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of students who graduated in 2015 found employment or continued on to further study within six months (Source: Destinations of Leavers from Higher Education 2016 as compiled by the Higher Education Statistics Agency) 97.5 %

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97 % of our research was classified as world-leading or of international importance (Research Excellence Framework 2014)

Keele was ranked 40th in the prestigious Sunday Times University League Table 2015 for UK universities

40 th

for Student Satisfaction (National Student Survey 2014, 2015 and 2016)

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BACKGROUND

K eele University is a world class campus-based University committed to providing the highest quality learning and living environment in which our students and researchers can flourish. The University makes a unique contribution to higher education in its continued commitment to encouraging interdisciplinary and multidisciplinary education and research. Keele offers distinctive educational programmes and a learning environment that enables our students to make the most of their time at university, and develops graduates who can thrive in whatever sphere of life they choose. As a result, Keele students are among the most satisfied in the country. Keele is currently the top ranked university for student satisfaction (NSS Survey 2014, 2015 and 2016) and Keele graduates are highly prized for their flexibility of thought and the maturity of their social skills. The University has one of the best graduate employment rates in the UK, clearly evidencing that our students achieve their potential. Keele remains in the UK top ten for student employability, with 97% of students who graduated in 2015 finding full-time employment or further study within six months. Keele also has high quality teaching and student experience, ranking 4th in the Times Higher for quality of teaching staff. Keele was the first new post-war UK University of the 20th century and exemplified the innovation and idealism of the post-war generations, offering a bold, alternative vision for Higher Education. The University College of North Staffordshire was founded in 1949 and received its Charter as the University of Keele in 1962. There was a deliberate aim to break away from the pattern of the specialised honours degree, avoiding as far as possible the divisions between different branches of study. While there have been changes, the coherence of Keele’s academic vision remains. One third of our current students still study two subjects to honours level.

Keele research also helps shape the world – whether it is influencing the law on human reproduction, having an impact on international human rights policy, or offering historical perspective on contemporary terrorism. The most recent REF classified 97% of the University’s research as world-leading and of international importance. The innovations and discoveries of Keele academics are key contributors to wider social and global issues. A key strategic aim of the University is to promote sustainability in all aspects of the University’s activities, taking a whole institution approach to sustainability. The University has a nationally leading reputation for its work in embedding sustainability into our curricula, as well as having specific environmentally focused undergraduate and postgraduate programmes and strong sustainability related research across a wide range of disciplines. This is being given a greater focus with the establishment of a new University Sustainability Research Centre, which will link closely with the new Smart Energy Network Demonstrator which is being developed on the campus with substantial external funding and will be a unique, internationally leading research and development facility providing some really exciting research and partnership opportunities. There is a vibrant programme of external engagement with the local community and schools. As a world class university Keele has connections across the globe. The University is in contact with more than 43,000 of its alumni in 139 countries. This global network includes senior diplomats and politicians, leading business people and officials in international NGOs, such as the UN. Our research is also increasingly international in its partnerships, with strong links in every continent. On campus there is the opportunity to experience a truly international flavour, as the diversification of our student population now sees more than 120 countries represented at Keele, while nearly all undergraduate students get the opportunity to spend a semester abroad as part of their studies at one of the University’s 50 plus partner universities worldwide.

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KEELE AT THE HEART OF THE UK­

L ocated at the heart of the UK, Keele is a beautiful semi rural campus and is easily accessible from anywhere in the country. Set in over 600 acres of woodland, parkland and formal gardens, the University is within an hour’s drive of Manchester and Birmingham, and just one and a half hours by train from London. Close to the edge of the urban centres of North Staffordshire (Newcastle-under-Lyme and Stoke-on-Trent) Keele combines a semi-rural campus with easy access to urban services and facilities. It is also within easy reach of the outstanding landscape of the Staffordshire Moorlands, the Peak District, Shropshire and Cheshire. The campus itself offers a safe and friendly community atmosphere, with some 3,200 students living on campus, along with over 170 staff families.

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AN EDUCATION THAT INSPIRES

K eele offers distinctive programmes and a learning environment that enables our students to make the most of their time at University. We develop distinctive graduates who can thrive in whatever sphere of life they choose. The University is justly proud of its students and alumni, who as Keelites, set themselves ambitious goals as they seek to make a positive impact on the world around them. Keele graduates help shape the world in which we live with integrity, academic rigour and humanity. Our students voted Keele top of the NSS Survey for student satisfaction for three consecutive years (2014, 2015 and 2016). Keele is committed to providing opportunities for all those who can demonstrate commitment and determination to succeed at the University irrespective of their family circumstances or background. We also offer extensive financial support for our students through generous bursaries and scholarships.

Our Widening Participation team works with thousands of school-aged students, their parents and teachers, giving guidance on higher education choices and delivering aspiration-raising activities both on and off the campus. Keele also has a strong postgraduate community, and has a clear strategy to grow both Postgraduate Taught and Postgraduate Research student numbers. PGR numbers have grown very significantly over the last 5 years. Keele is a special place to live and to study. With 10,000 students and 2,000 staff living and working on its Staffordshire campus, it is the size of a small town. The Students’ Union is the focal point for student social life and attracts top bands, organises club nights and social events all year round. There are clubs and societies, ranging from the students’ own radio station to drama and music. We also have successful sports teams, everything from fencing and football to lacrosse and even quidditch!

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FINANCE

K eele University has a turnover of some £135m. The University achieved a surplus of £7.4m for the year ended 31 July 2015 (2014: £6.2m), with a budgeted and forecast surplus of nearly £6m for 2015/16. Over recent years the University has invested considerably in its estate and has plans for further significant investment in order to develop both academic and student accommodation facilities. Full accounts for the year 2014/15 can be found at: www.keele.ac.uk/finance/accounts

THE DIRECTORATE OF ESTATES AND DEVELOPMENT

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THE DIRECTORATE OF ESTATES AND DEVELOPMENT

KEELE CONFERENCE AND EVENTS TEAM STRUCTURE

W ith a fantastic location in the heart of venue for the broad spectrum of University led events as well as events and conference activities to the external market. Keele University Events and Conferencing has a large range of impressive spaces to accommodate everything from small team meetings to 600-delegate events, including the magnificent grade two listed Keele Hall. We have three different venues to choose from which will cater for any large or small meeting, conference or exhibition. The University boasts a number of meeting spaces and generous accommodation alongside extensive facilities across the self- contained campus, meaning everything is close at hand for visiting delegates. The sporting facilities and rolling grounds provide a number of opportunities for delegates’ leisure pursuits, allowing event organisers to cater for a variety of interests. Keele Hall – Keele Hall’s ballroom is the largest conference and banqueting space in Staffordshire, providing 500m 2 of flexible space and can host up to 400 dinner guests making it suitable for any large event such as product launches, exhibitions, dinners and awards evenings. This is a magnificent venue, with many unique meeting and dining rooms right in the heart of the University campus. England, with culture, adventure and nature on the doorstep, the University is an ideal

Keele Management Centre – Keele Management Centre is located on the edge of the campus, in the village of Keele itself, and offers year round accommodation with 39 bedrooms and 4 meeting rooms, making it an ideal venue for training courses and teambuilding events, or for additional facilities for large events taking place on the campus. Campus – Our campus has 5 tiered lecture theatres, exhibition space and can accommodate all types of meetings, conferences, exhibitions and events making it a great location. The option for residential conferences during the Easter and summer vacation periods means the campus lends itself to large two day events or even summer schools. The extensive sports facilities provide fantastic opportunities for sporting associations or for delegates’ down time after their events. All of our venues are suitable for day meetings and residential conferences, with accommodation at either Keele Management Centre or University Campus halls of residence. The extensive conferencing and leisure facilities onsite provide a vast selection of options for event organisers and our events team will tailor their service to meet organisers’ requirements, making each event truly unique. In addition, the events team can offer a complete conference management service, allowing event organisers to hand over the reins and take part in the event themselves.

Head of Events and Conferencing Grade 9

Senior Business Development Manager Grade 7 Emma Woodcock (0.95 FTE)

Yield and Revenue Manager Grade 7 Kathryn Cannell (0.8 FTE)

Senior Conference and Events Sales Executive Grade 6 Joanne Goode (1 FTE)

Senior Internal Conference and Events Sales Executive Grade 6 Sharon Faulke (1 FTE)

Business Development Manager Grade 6 Claire Axon (1FTE)

Graduation and Events Officer Grade 6 Sally Bishop (1 FTE)

Conference and Events Sales Executive Grade 5 Carol Summerfield (0.85 FTE)

Conference and Event Sales Executive Grade 5 Vacant (1 FTE)

Internal Conference and Events Sales Executive Grade 5 Lois Jackson (1 FTE)

Internal Conference and Events Sales Executive Grade 5 Rachel Tatlock (1 FTE)

Business Development Executive Grade 5 Lesley Martin (1FTE)

Conference and Events Sales Administrator Grade 4 Rachel Dimmock (1FTE)

Business Development and Promotions Administrator Grade 4 (Vacant – Covered by Agency Temp – 1 FTE)

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THE ROLE

T he Head of Events and Conferencing will lead the Keele University Events and Conferencing Team in the development of University led and related events whilst optimising opportunities for the development of a complimentary Commercial Events and Conferences offer to the external market. This role is pivotal to position Keele University Events and Conferences as a leading academic venue providing outstanding events and conferences to its customers. The successful candidate will have a proven track record in leading and growing a customer focused Events and Conferencing function in a large scale organisation. You will have strong strategic planning skills and understanding of how to deliver value for money and excellent customer experience in an events and conferencing environment. We are seeking an exceptional leader who has a customer focused, proactive and collaborative disposition that will ensure that University events play an integral role in supporting the University’s continued success. Full details and person specification can be viewed at: tinyurl.com/HOEC-RCS

HEAD OF EVENTS AND CONFERENCING

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APPLICATION AND RECRUITMENT PROCESS

F or a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partners Ben Duffill and Hayley Mintern of The Management Recruitment Group. Ben Duffill

The closing date for applications is 15th November 2016.

Following the closing date, applications will be reviewed and The Management Recruitment Group will undertake preliminary meetings with selected applicants during the weeks commencing 14th November and 21st November. Panel interviews at Keele University are scheduled for 9th December. Keele University values diversity, and is committed to ensuring equality of opportunity. The University welcomes expressions of interest and applications from candidates from all communities and a diversity of backgrounds.

T: 0207 959 2368 M: 07976 125010 E: ben.duffill@mrgpeople.co.uk Hayley Mintern T: 0208 892 0115 M: 07530 680184 E: hayley.mintern@mrgpeople.co.uk

ADMINISTRATION STRUCTURE

Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. Applications should be sent to ben.duffill@mrgpeople.co.uk .

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ADMINISTRATION STRUCTURE

VICE-CHANCELLOR Professor Trevor McMillan

DEPUTY VICE-CHANCELLOR AND PROVOST Professor Mark Ormerod

MARKETING AND COMMUNICATION Lorraine Westwood (Director) To develop strategies for marketing University’s strategic objective to increase its market share in international and domestic markets and to enhance the University’s profile and recruitment to underpin the

• Visa Compliance • Timetabling • Admissions • Planning • Examinations • Undergraduate Records • Postgraduate Taught Records • Postgraduate Research • Governance • Quality Assurance • Appeals Complaints and Conduct and examinations, and is responsible for the University’s governance and quality management PLANNING AND ACADEMIC ADMINISTRATION Helen Galbraith (Director) Supports the strategic and academic planning service to the University, manages admissions, timetabling, student records

HUMAN RESOURCES AND STUDENT SERVICES Claire Appleby

ENGAGEMENT AND PARTNERSHIPS Dr Mark Bacon (Director) Oversee strategic partnership development and manages services relating to research,

FINANCE AND IT Karen Clarke

ESTATES AND DEVELOPMENT Phil Butters

(Director) Oversees

(Director) Supports

MISSION, VISION, VALUES 2015-2020

(Director) Strategic

the financial management and information infrastructure of the University

the strategic development of the estate

responsibility for HR and Student Support Services

enterprise and the University Science Park

• Student Recruitment • Educational Partnerships • Widening Participation • Marketing, PR and Stakeholder

• Human Resources • Organisational Development • Occupational Health and Safety • Equality and Diversity • Learning and Student Support • Learning and Professional Development

• Research and

• Finance • Information Technology Services • Management Information Services • Tele-communications • Audio Visual Services

• Estates policy and strategy • Energy and environment • Student Services (including sport) • Keele Events and Conferences • Facilities Management • Grounds • Maintenance • Security • Post

Enterprise Services • Keele University Science and Business Park • Partnerships: regionally,

nationally and internationally

• Media • Events

• Fundraising

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MISSION

Keele University is committed to making a difference in society by providing innovative, high-quality education for students from all backgrounds and by undertaking world-leading research that transforms understanding and brings benefit to society, communities and individuals.

VISION

Keele will be a leading campus-based university that stands out due to our unique community, our world-leading research and our broad-based education that produces graduates who have a genuine positive impact across the globe. Our research will be transformational in Higher Education and across society more broadly, and we will be internationally recognised for our professionalism, collegiality and environmental sustainability.

STRATEGIC AIMS 2015-2020

VALUES

Observing Keele’s founding ethos of ‘the pursuit of truth in the company of friends’, the University is committed to: • the transformative capacity of education for individuals, communities and society; • equality of educational opportunity; • advancing knowledge through independent research and academic enquiry; • environmental sustainability for the sake of future generations; • delivering exceptional service and experience in all its activities; • valuing the rights, responsibilities, dignity, health and wellbeing of individuals through its commitment to equality and diversity; • valuing probity and integrity in all its activities; • exemplifying the highest standards of leadership and governance in the Higher Education sector.

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STRATEGIC AIMS

AIM 1 To continue building Keele as a broad-based research-led University of about 13,000 students, recognised internationally for excellence in education, research and enterprise: Maintain a comprehensive, multi-disciplinary and sustainable portfolio.

AIM 3 To deliver international excellence and impact in focused areas of research: Be a centre of world-leading excellence in focused research areas and have an international profile in all disciplines. Provide a supportive environment for all research active staff. Enlarge our Postgraduate Research community. Maximise impact and realise social, economic, health, environmental and cultural benefits of the research we do. Build key research partnerships. AIM 4 To contribute positively to the society, economy, culture, health and well-being of the communities we serve: Develop partnerships with business and industry. Collaborate with local communities, enterprise and the Third Sector. Develop the University as an integrated innovation campus. Increase the number of people who come onto campus for Continuing Professional Development. Provide a supportive environment for Knowledge Exchange. Actively promote the involvement of students Appoint, develop and retain outstanding researchers. Be a top quartile research university in REF 2020.

Support and develop our staff in a culture of innovation in education and research. Grow overall student numbers. Increase the proportion of postgraduate students. Grow and diversify our international student base. Admit outstanding students from all backgrounds. Increase the number of students taught abroad.

AIM 2 Through the Distinctive Keele Curriculum, provide outstanding, discipline-based education and a unique portfolio of personal development opportunities in the context of a sector-leading student experience:

Produce students who will have a positive impact in their communities and are highly employable.

Provide multi-disciplinary opportunities and a personalised learning experience. Be innovative in delivery and approach.

Provide a highly supportive environment and experience for students on all programmes from all backgrounds. Deliver Keele curricula overseas through strong, high quality partnerships. Continue to deliver the highest quality student experience.

and graduates with our collaborations and relationships, in part, through collaboration with the Students’ Union.

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AIM 5 To promote environmental sustainability in all that we do: Continue to improve the environmental sustainability of the University through campus developments, carbon reduction and the impact of University operations. Have world-leading research in environmental sustainability. Educate our students on environmental issues and provide opportunities for them to put strategies into practice. Provide leadership in application and implementation of environmental sustainability. Be sector-leading in environmental education and engagement with business, external organisations and communities. AIM 6 To transform how we work to ensure the University’s development is sustainable and delivers world-leading teaching and research: Maintain financial sustainability and build revenue reserves. Develop the estate to meet the future education, research, academic and social needs of the University in the medium and longer term. Strengthen the University’s reputation and the Keele brand. Further develop a collegial and creative working culture to promote success, efficient services and a sense of inclusivity and shared ownership. Provide staff and students with excellent, innovative and reliable information technology and resources.

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Keele University Keele, Staffordshire, ST55BG

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