Options offers more than 80 community services, programs and groups. This brochure highlights many of them. Please visit our website (www.options.bc.ca) or contact us at 604.596.4321 or 604.584.5811 for more information.
Building community
Inspiring hope
diversity teamwork integrity re Together we can all be part of
The land which we are on is the unceded territories of the of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.
It’s been more than 50 years since we first opened our doors. In our early years, we provided transition houses, crisis lines, counselling, youth shelters, and transportation for seniors and the disabled. Through the past decades, we’ve witnessed incredible growth in our communities and, we’ve grown too - expanding our services and enlarging our team to provide a variety of social services primarily in Surrey, Delta, White Rock and Langley. As a registered charity, Options touches more than 100,000 lives every year. We help you, your neighbours and friends to feel included in our community. We support you in times of crisis. We help you find homes and jobs. We support your families, and we help you to live independent, fulfilling lives.
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espect building a healthy community.
excellence
Today, as always, we’re guided by our consistent promise: Building community. Inspiring hope. We envision a healthy, caring community, where everyone thrives. We imagine a place where everyone experiences a sense of common humanity through acts of understanding, kindness and encouragement, offered by their neighbours and community service organizations like Options. We thank you for entrusting us to be a vital part of our community life for so many decades. We’re grateful to the many volunteers, donors, partners, and of course our staff, who every day help us to achieve more for our community than any of us might be able to do working alone, which is, after all, the essence of community.
We are here for you, today, tomorrow and beyond.
Yours, in community.
Christine Mohr Chief Executive Officer
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Diversity Statement The diversity of our community takes many forms. OCS is committed to celebrating the rich diversity of our community. We are guided by the principle that celebrating diversity enriches and empowers the lives of all people.
Vision A healthy, caring community, where everyone thrives.
Mission We inspire hope and belonging for all.
Guiding Principles The following principles or values inspire us and guide our planning, our decision-making, and our daily work. Diversity Everyone has a voice. We are inclusive, respectful and fair. Integrity We are accountable, honest and compassionate. Resourcefulness We are creative, flexible and innovative. Collaboration We work collaboratively as partners and teams within the organization and broader community. Excellence We go above and beyond ordinary and strive towards the exceptional and extraordinary.
Options Community Services Society is accredited by the Council on Accreditation (COA) demonstrating that our programs and services meet or exceed internationally recognized standards of best practice.
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Volunteering at Options We welcome people interested in volunteering at Options Community Services. Volunteers can support others in their community, learn new skills, share their time or expertise and explore career options. If you are interested in volunteering, please call us for more information. Phone................................................................ 604.572.4060 Fraser Health Crisis Line We provide immediate, free, confidential support, crisis intervention and community resource information to individuals of all ages, 24 hours a day - every day. Whether you are concerned about your own situation or that of someone else, you can call the Crisis Line about anything, including the opioid crisis. Our services include response to those who call 1800SUICIDE and 310Mental Health Support and are delivered by skilled volunteers who have successfully completed a rigorous training program. Fraser Health Crisis Line ................................604.951.8855 Toll-free.......................................................... 1.877.820.7444 1800SUICIDE ................................................... 604.872.3311 Toll-free......................................................... 1.800.784.2433 310Mental Health Support ................................... 310.6789 Volunteers are recruited on an ongoing basis. If you are interested in learning more about this challenging and rewarding opportunity, please visit www.options.bc.ca for more information. Information and Referral We provide free and confidential information and referral for individuals and families in the Surrey, North Delta, White Rock and Langley area. Phone.................................604.584.5811 or 604.596.4321
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Services for Families and Children
Child Care Options - Child Care Resource & Referral (CCRR) Provides child care information, services and support to families and child care providers in the communities of Delta, Surrey and White Rock. • Child Care Referrals • Training and Workshops • Early Childhood Job Postings • Early Childhood Resource Library • Affordable Child Care Benefit
• Early Years Learning Store • Child Care Drop-in Sessions • Car Seat Clinics • Parent/Child Drop-ins • Parent Resource Library • Parent Education Sessions
Phone................................................................ 604.572.8032 Email............................... childcareoptions@options.bc.ca www.childcareoptions.ca Healthiest Babies Possible (HBP) Provides individual and group sessions focused on pregnancy, healthy eating, general physical health, emotional well-being, breastfeeding and infant care. Free and confidential services are available from pregnancy until your baby turns 7 months old. Self- referrals accepted. Phone................................................................. 604.583.1017 Multi-Cultural Early Years Services (MEYS): Family Navigators Provides one-to-one support to enhance the well- being of newcomer immigrant, refugee and Indigenous families with children ages 0-6 years old in Surrey, Langley and Delta. The support is language specific (Punjabi, Tagalog and Arabic), other languages may be available upon request. This program is offered in partnership with Langley Community Services. Phone................................................................ 604.842.0780 Email.......................................meys.contact@options.bc.ca
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Services for Families and Children
Family Resource Programs (FRP) and Parent Education & Peer Support (PEAPS) FRP and PEAPS offer a friendly, welcoming drop-in program for parents, caregivers and children aged 0-6 years. Children can play and make new friends and parents/caregivers will find support and resources related to parenting, child development, early literacy and health and safety of young children. Days and hours of operation for the following locations are subject to change. The current schedule is available at www.options.bc.ca.
CloverValley FRP Cloverdale Recreations Centre 6188 176 St., Surrey
Phone................................................................ 604.842.0780 Email................................... clovervalleyfrp@options.bc.ca
Guildford FRP 10310-154 St., Surrey
Phone................................................................604.583.3844 Email......................................... guildfordfrp@options.bc.ca
Newton Parent Child Drop-in (offered in partnership with CCRR & FRP) #101 13583 81 Ave., Surrey
Phone................................................................ 604.572.8032 Email........................................... newtonfrp@options.bc.ca
Parent Education and Peer Support (PEAPS) Phone................................................................ 604.764.8635 Email.................................................... peaps@options.bc.ca
Whalley FRP Oak Avenue Neighbourhood Hub 12740 102 Ave., Surrey
Phone................................................................604.580.2344 Email........................................... whalleyfrp@options.bc.ca
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Services for Families and Children
Support for Parents of Young Children Provides education and support for parents and caregivers of children 0-5 years old and residing in Surrey. This program offers support and parenting education based on the science of child development and attachment theory which will encourage the development of healthy families within the community. Support is also provided to families to develop deeper connections within their community. One-to-One Services: Parents and caregivers are provided parenting education support and connected to community resources based on the needs of the family. This service is offered in the home, in the community or at the SPYC office. Parenting Through the Child’s Eyes: A free connection- based parenting workshop based on the science of child development for families with children aged 0-5 years residing in Surrey. The parent education workshop runs for 8 weeks, one 2-hour session/week. Multiple cohorts offered throughout the year. Phone................................................................ 604.583.3852 Family Support and Parenting Groups Education and support groups for parents with children aged 0-5 years. Phone................................................................ 604.583.3852 Special Services to Children and Their Families Provides children aged 5-18 years who have autism and/or developmental disabilities with one-to- one services. The program focuses on community integration, family support, appropriate behaviour and development of communication, social and life skills. MCFD referral only. Phone.................................................................604.596.4321
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Services for Families and Children
Adventurers Community Integration Program Provides children aged 5-18 years, who have autism and/or developmental disabilities, with guided experiences in the community. Goals are to increase social skills, encourage friendships and explore the community. MCFD referral only. Phone.................................................................604.596.4321 Family Enhancement Program (FEP) Provides in-home support to address child protection concerns such as food security, linking to housing supports, psycho-educational skills training to address the impact of children witnessing violence in their homes and teaching positive parenting skills. FEP utilizes a culturally sensitive, trauma informed and solution focused approach in working with parents or caregivers. Clinical counsellors are available to provide counselling for issues such as couples relationship work, parent/child conflict, or grief. Supportive visitation provides a natural home-like setting for visits between partners and children in government care. Service is available for families living in Surrey. Phone.................................................................604.596.4321 Multicultural Family Preservation Program (MFPP) Provides a culturally sensitive approach to families with a linguistic preference in Punjabi, Mandarin and Tagalog, to increase positive parenting skills and address child protection concerns. Clinical counsellors are available to provide family counselling and/or couple counselling, or parent/child conflict. Service is available for families living in Surrey, White Rock, Langley and Delta. Phone.................................................................604.596.4321
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Services for Families and Children
Family Support Outreach Family Support Outreach offers one-to-one in home outreach service for parents of children 13 years and under. Our support workers provide families with 12 weekly sessions of education and support, focused on parenting skills and understanding the issues impacting the parent-child relationship. Phone.................................................................604.584.5811 Email......................................................... fso@options.bc.ca EMPOWER Services for Adults with Developmental Disabilities One-to-one and group services for adults aged 19+ who have autism and/or developmental disabilities. The two areas of focus for the program are Skills Development and Day Program. The program is client- centered, creates goals in consultation with clients and provides support towards achieving their goals. Referral is required through Community Living BC. Phone.................................................................604.596.4321
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Right Heading Services for Youth and Young Adults
Services To Access Resources and Recreation (STARR)
A school-based prevention program that assists children ages 6-13 years in their emotional, physical and social well-being. STARR staff supports children in enhancing their social skills while enjoying fun-filled activities. Email............................. youthservices.info@options.bc.ca Youth Supported Independent Living Program A supported housing program that supports youth aged 17-21 years with serious mental illness to live independently in safe, affordable housing and receive services. Outreach workers collaborate with youth to create a treatment plan and work towards their goals. This program is part of the Clubhouse Without Walls continuum of services. Child and Youth Mental Health teams referral only. Phone.................................................................604.596.4321 Supported Youth Independent Housing Program (SYIH) Provides support and subsidized housing to Surrey youth 16-26 years, who are homeless or are at a high risk of becoming homeless, in partnership with BC Housing. Email............................. youthservices.info@options.bc.ca Surrey Youth Resource Centre (SYRC) Provides support to youth through two Resource Centres in Surrey; Whalley and Newton. Services are delivered in partnership with Pacific Community Resources Society. Whalley..............................................................604.587.8100 Newton............................................................. 604.592.6200 Rec Squad A youth-led recreation program available for all Surrey youth that encourages peer mentorship. Rec Squad is offered in partnership with the Federation of BC Youth in Care Networks. Email............................. youthservices.info@options.bc.ca
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Services for Youth and Young Adults
Youth Justice Program Supports youth who are involved in the Youth Criminal Justice System by supporting young people in making positive life choices. The program is delivered through one-to-one outreach support, curfew monitoring, group programing, and parenting resources. All referrals are from Surrey Youth Probations. Email............................. youthservices.info@options.bc.ca Youth Transitioning Program Provides one-to-one support to young people who require assistance in their preparation to adulthood, housing, school, employment, health services, community resources, etc. Ministry for Children and Families Development (MCFD) referrals only. Email............................. youthservices.info@options.bc.ca Life Skills Program Provides young people ages 16-26 years with life skills training.
Prep Zone is a curriculum for youth ages 16-18 years.
Survive Alive Strive is designed for young adults ages 19-26 years, who are on an Agreement for Young Adults (AYA), with the Ministry for Children and Families Development (MCFD). Email............................. youthservices.info@options.bc.ca Youth and Family Intervention Program (YFIP) YFIP is funded by the City of Surrey and is a member of the City’s CHART table. This program provides one-to- one and group intervention supports for at-risk young people ages 6-19 years and their families, who are in need of services such as gang intervention, clinical counselling, life skills training, health improvement, employment, school engagement, community connections, and other client-derived goals. YFIP is primarily delivered in the community of Newton by a team of culturally sensitive clinical counsellors and outreach workers offering services in various languages. Email............................. youthservices.info@options.bc.ca
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Services for Youth and Young Adults
Risk Prevention Program (RPT) RPT is a National Crime Prevention Strategy funded program and is a member of the City of Surrey’s CHART table. This outreach resiliency-building program offers one-to-one and group prevention supports to at-risk young people ages 5-18 years and their families. The program support clients with clinical counselling, family strengthening strategies, risk- reduction education, health improvement, school engagement, cultural connections, and other client-derived goals. RPT is delivered primarily in the communities of Newton and Guildford by a clinical counsellor and an outreach worker, offering culturally sensitive services in various languages. Email............................. youthservices.info@options.bc.ca Growing Together Young Parent Outreach and Housing Support Program Young Parent Outreach offers one-to-one outreach support in connecting to community, life skills, advocacy, financial programs (where eligible), parenting support, food security, continuing with education, court, medical and government appointments. We operate 13 Young Family Housing Subsidies supporting parents to have safe, affordable housing while attending pre or post-secondary school, or working on goals to improve their life skills. Self-referral for families in Surrey. Phone.................................................................604.596.4321
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Stopping the Violence Services
PEACE for Children & Youth Experiencing Violence Prevention, Education, Advocacy, Counselling and Empowerment (PEACE) Provides psycho-educational counselling for children and youth who have been exposed to family violence, as well as individual support and information for caregivers. Offers presentations to the community about the impact of domestic violence on children and youth. This is a free and confidential service. Phone.................................................................604.584.5811 Email.....................................................peace@options.bc.ca Transition Houses This program offers a safe, secure and confidential refuge for single women, women with children and transgender women who are at risk of, or are fleeing from, abusive and/or violent intimate relationships. This free and confidential service includes temporary accommodation, support, advocacy and referrals. Evergreen ......................................................... 604.584.3301 Virginia Sam . ....................................................604.572.5116 Threshold Multicultural Outreach Outreach services for women who are experiencing relationship violence. This free and confidential service provides emotional support, information, advocacy and referrals. Phone................................................................ 604.572.5883
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Stopping the Violence Services
Domestic Violence Intervention Provides specialized therapeutic intervention services for both perpetrators and survivors of domestic violence, with a focus on ensuring the safety of their children and partners. Specifically designed to address the complex dynamics of domestic abuse, DVIP works closely with fathers who have a history of child abuse, neglect, or exposure to intimate partner violence. Through individual therapy sessions and a comprehensive 17-week group program known as Caring Dads, participants engage in weekly sessions aimed at exploring and addressing issues of domestic abuse and its impact on children. DVIP also facilitates a Mom’s Empowerment group tailored to victims of domestic abuse or partners of participants in the Caring Dads group. This group meets weekly for 8 sessions, providing a safe place to discuss various aspects of abuse, including its types, cycles, power dynamics, and the profound effects on children, while also focusing on empowerment and safety strategies. The program provides services to clients referred by MCFD in the South Fraser Area (Surrey, Delta, Langley, and White Rock). Phone.................................................................604.596.4321
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Employment Services
WorkBC Employment Services Centre
For Job Seekers The WorkBC Employment Services program has helped individuals find work since 2019. WorkBC Centres offer employment advice, specialized services and the support you need to find a meaningful and rewarding job. They also connect you with organizations and employers for job opportunities and community attachment. At each centre, there are staff that speak a variety of other languages, including Arabic, Dutch, Hindi, Japanese, Punjabi, Mandarin, Russian, Spanish, Swahili, Tamil, Tagalog, Ukrainian and Urdu. All services are cost-free and tailored to residents who are unemployed and legally entitled to work in Canada. Part-time workers who do not meet the criterion for ‘unemployed’ may be considered as Precariously Employed and may be eligible for case management services. Staffed Resource Area Fully staffed self-serve resource centre for independent job search activities, providing computers and internet access, printers, telephones, fax machines, photocopier and scanning services. As well, a variety of job search resources and access to community service resource information Employment Focused Workshops • Career assessments to help you succeed in finding suitable occupation. • Workshops on resume writing, interview skills, cover letters, networking, calling cards, online job searching, computer and email basics. • Workshops in Spanish and Arabic. • Language-specific services available one-to-one. • Employment counselling and job placement • Qualified counsellors available to coach and guide you through work search processes. • Job placement services available through valuable community and employer contacts. • Work experience opportunities for eligible participants.
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Employment Services
Funded Training and Other Financial Supports Based on financial eligibility (Employment Insurance, Income Assistance, Disability). • Wage Subsidy Work Experience • Short-Term Certification • Project Based Labour Market Training • Job Creation Partnership Training • Occupational Skills Development Training • Job Search and Job Start Supports • Translation and Interpretation services • Credential evaluation for foreign degrees • Single Parents Employment Initiative (for single parents on Income Assistance) Specialized Services • Customized services available for persons with disabilities • One-to-one job coaching and maintenance support • Access to assistive devices for employment • Specialized services and referrals available for Aboriginals, Francophones, New Immigrants, Survivors of Violence, Youth and Mature workers Self-Employment Services • Business plan development • Business Launch and Implementation Assistance • Entrepreneurial Workshops • Training and one-to-one business consultation • The support of our experienced team! Referral to Community Resources • Low cost food • Clothing for work and interview • Community voice mail
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Employment Services
For Employers Finding and hiring new employees can be a challenge! We offer free Employment Services to help reduce the risks and challenges of recruitment. Our employment specialists help find skilled employees that are a right fit for your evolving business needs. • Wage subsidy program to offset hiring and training costs • Pre-screened applicants for job openings • Organize hiring fairs tailored to company’s hiring needs • Job coaching: on-the-job training and support for eligible candidates • Free job posting services
• Facility for interviews • Facility for hiring fairs
Locations
Whalley WorkBC #160-10362 King George Boulevard Surrey, BC V3T 2W5
Phone................................................................604.584.0003 Email.................................. info-surreywhalley@workbc.ca www.workbccentre-surreywhalley.ca Guildford WorkBC #202-10334 152A Street Surrey, BC V3R 7P8 Phone...............................604.580.9740 or 604-813-3557 Email............................... info-surreyguildford@workbc.ca www.workbccentre-surreyguildford.ca Newton WorkBC #110-7525 King George Boulevard Surrey, BC V3W 5A8 Phone..................................................................778.728.0175 Email.................................. info-surreynewton@workbc.ca www.workbccentre-surreynewton.ca
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Counselling Services
A team of professional therapists with Masters’ degrees in counselling psychology, social work or a related field, and extensive training and experience in our specialities of Family Counselling, Sexual Abuse Counselling and/or Suicide Prevention, Education and Counselling. There is no charge to clients for our services. Family Counselling Provides individual, couple and family counselling to residents of Surrey. Our team of professional therapists strive to improve clients mental health and emotional well-being by strengthening parenting skills, managing anxiety and depression, reducing parent-child conflict, increasing coping skills, exploring stress management techniques and fostering healthier relationships. To refer, please contact the MCFD centralized screening line at 1.800.663.9122. For more information about the program, please call: Phone.............................................604.584.5811 ext. 11301
For referral to Family Counselling Intake Office: Ministry of Children and Family Development
Phone................................................................ 604.660.4927 Toll-free (BC).................................................1.800.663.9122 Suicide Prevention, Education and Counselling (SPEAC) Provides short-term counselling (up to 10 sessions) and suicide risk assessment for young people (up to and including 18 years of age) screened at moderate to high suicide risk in Surrey, White Rock and Langley. Please contact us via our online referral form, or search ‘SPEAC program’ to find us on our website. SPEAC also presents workshops related to suicide prevention and education in schools and to the community upon request. Phone.............................................604.584.5811 ext. 11366
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Counselling Services
Sexual Abuse Counselling Centre (SACC) Provides both short and long-term counselling to children and youth 3-18 years from Surrey and White Rock who have disclosed sexual abuse or where sexual abuse is suspected. We also offer support and psycho- educational information to non-offending family members in relationship to the effects of the sexual abuse. Phone................................................................. 604.584.5811
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Mental Health and Substance Use Services
Clubhouses The Clubhouses are based on a psychosocial rehabilitation approach to wellness. Activities and services promote personal health and wellness, while increasing independence and facilitating recovery. Members are invited to learn new skills, make friends, enjoy recreational activities participate in work or volunteer programs and build community connections. Lighthouse Clubhouse: Referrals are required from your general practitioner or psychiatrist, or through the South/North Delta Mental Health and Substance Use Centres. Phone................................................................. 604.597.8610 New Frontier: Referrals are required from your general practitioner or psychiatrist, or through the Surrey Mental Health and Substance Use Centre. Phone................................................................. 604.581.6177 Whale House: Referrals are required from your general practitioner or psychiatrist, or through the White Rock/ South Surrey Mental Health and Substance Use Centre. Phone................................................................604.536.3480 Sandell House A fourplex for adults living with a mental illness. Referrals are required through Surrey Mental Health and Substance Use Centre. Phone.................................................................604.596.4321 Supported Independent Living A variety of community living support services and rent subsidies are provided. Referrals are required through Surrey Mental Health and Substance Use Centre. Phone.................................................................604.596.4321 Somerset Apartments A shared apartment program offering subsidized rent and support services to adults living with mental illness. Referrals are required through White Rock/South Surrey Mental Health and Substance Use Centre. Phone.................................................................604.596.4321
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Mental Health and Substance Use Services
Congregate Housing Provides support and housing in a shared living situation. Supports include assistance with community integration and life skills training. Referrals are required through Mental Health and Substance Use Services. Community Living Support Adults living with mental illness receive support to live more independently. Services include community integration, budgeting, cooking and nutrition, recreation and social skills. Referrals are required through White Rock/South Surrey, Surrey or Delta Mental Health and Substance Use Centres. Assisted Living Nichol Place and Maple House are semi-independent models of housing that provide residential care and rehabilitation to individuals with mental health challenges in a stable and supportive living environment. Services include medication administration and support, and psychosocial rehabilitation programming. The program helps individuals develop and/or maintain social and life skills, and work towards their highest level of independence. Referrals are required through Surrey Mental Health and Substance Use Centre. Nichol Place .................................................... 604.954.1260 Email........................................ nichol.place@options.bc.ca Maple House ....................................................604.385.6218 Email........................................maple.house@options.bc.ca Blair House is an assisted living program for young adults 19-30 years living with a mental illness, to live in a shared living situation in the community. Some of the services include meal support, medication and psychosocial support and personalized support to increase community integration and foster life skills training. Referrals are required through Surrey Mental Health and Substance Use Centre. Phone................................................................ 604.954.1260
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Mental Health and Substance Use Services
Surrey Bridging Program Assists adults transitioning from community residential programs to independent living. Space is limited to nine participants, which allows for more extensive support than our other supported living programs. A rental subsidy is provided to assist with finding and maintaining, safe and affordable housing. Referrals are required through Surrey Mental Health and Substance Use Centre. Phone.................................................................604.596.4321 Transitional Living Program Assists adults living with mental illness, living in the White Rock/South Surrey area. Individual support services promote independence, develop life skills and are recovery focused. Housing opportunities for independent living are available through a rental subsidy. Referrals are required through White Rock/ South Surrey Mental Health and Substance Use Centre. Phone.................................................................604.596.4321 Home Based Addictions Support and Detox Program Provides access to home detox for those who would like to address their substance use concerns in their own home. The interdisciplinary team of physician, nurses, clinical counsellor and outreach workers provide service on an outreach basis, within the client’s residence. Home Detox offers an alternative where individuals can detox in the comfort of their own home with their social/family supports at hand. The program provides language specific, and culturally competent services to decrease rates of illicit overdose deaths in the Surrey area. Phone.................................................................604.596.4321
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Homeless and Housing Services
Community Housing Services If you are an adult aged 19+years with low income and live or plan to live in Surrey, White Rock, Delta, Ladner or Tsawwassen, you may be eligible for a short-term rental subsidy. Phone................................................. 604.590.RENT (7368) Email..................................housing.registry@options.bc.ca Habitat Housing Society Habitat Housing Society develops and builds affordable housing complexes in the South Fraser region. Phone.................................................................604.584.5811 Hazel Villa: A 12-unit apartment complex of self- contained one bedroom apartments for adults living with a mental illness. Referrals are required through White Rock/South Surrey Mental Health and Substance Use Centre. Sunset Grove: A 25-unit affordable housing complex for families. Self-referrals welcome. Habitat@81st: A 100-unit mixed income apartment in Surrey (Newton) offering studio and one bedroom units with limited two and three bedroom family units in addition to two floors with a mix of programs offered by Options Community Services.
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Homeless and Housing Services
Homeless Outreach Service Mobile homeless outreach to people living on the street. Outreach workers advocate for clients and link them with shelters and other service providers. The program collaborates with the RCMP and City of Surrey. Phone................................................................ 604.765.6751 Email................................. hylandoutreach@options.bc.ca Shelters Safe, emergency shelters are available to people (19+ years old) who are currently homeless or at-risk of becoming homeless. The shelters offer additional support for improving life skills, finding employment and/or housing, managing a home, integrating into the community and budgeting. Hyland House: A 45-bed emergency shelter in Newton for homeless men and women. The facility is wheelchair accessible and offers individual rooms, laundry, showers and meals. There are also 20 self- contained transitional housing suites for longer stays. Phone................................................................604.599.8900 Bill Reid Place: A 16-bed emergency shelter in Cloverdale for homeless men and women offering pet- friendly, single and double rooms. Laundry, showers and meals provided. There are also 12 transitional housing rooms for longer stays. Phone................................................................. 604.574.4341
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Immigrant Services
Settlement and Integration Program (SIP) Provides one-to-one and group information, orientation, and referral services that assist newcomer immigrants and refugees to settle and integrate into their communities. Funded by Immigration, Refugees and Citizenship Canada. Phone............................................................... 604.572.4060 Email........................................................ info@options.bc.ca Newcomer Employment Program (NEP) Provides pre-employment skills training, labour market information, employer connections and career mentorship support to newcomer job seekers. Funded by Immigration, Refugees and Citizenship Canada. Phone................................................................ 604.954.0483 Email.........................................................info@options.bc.ca Migrant Worker’s Project Provides resources and services to enable temporary foreign workers to exercise their rights and improve their experiences while working in Canada. Funded by the Government of Canada’s Migrant Worker Support Network. Phone.................................................................604.803.4169 BC Newcomer Services Program (BCNSP) Provides direct settlement services for ineligible newcomers for federal immigrant support services. Tailored to Work Permit Holders, Study Permit Holders, and Naturalized Canadian citizens, services address unique integration barriers. By fostering social and economic integration, BCNSP benefits both newcomers and the broader community. Funded by the Ministry of Municipal Affairs. Phone.................................................................604.866.0571 Email.................................................... bcnsp@options.bc.ca
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Immigrant Services
BC Settlement and Assistance for Humanitarian & Vulnerable Newcomers (BC SAF HAVN) BC SAF HAVN offers wraparound services to support the social and economic integration of refugee claimants not eligible for federal settlement programs. Our services encompass all initial settlement needs, including food and housing access, community orientation, immigration and legal process navigation, work authorization, and mental health support. Through a holistic approach, Refugee Claimants receive the essential support required for their integration into society. Funded by the Ministry of Municipal Affairs. Phone.................................................................604.866.0571 Email.......................................................bcsh@options.bc.ca Community Connections Program (CCP) CCP creates welcoming spaces and opportunities to foster engagement between newcomers and host communities; delivers skills-building activities through the provision of language classes, youth and seniors programs, volunteer opportunities and special projects. Funded by Immigration, Refugees and Citizenship Canada. Creative Language Hub for Ukrainian Children and Youth is a CCP special project specially designed to provide language instruction along with creative tools to enhance their skills and cultural connection. It offers a supportive space for parents, enabling them to connect with others and receive assistance during their settlement journey in Canada. Funded by the United Way. Phone................................................................ 604.572.4060 Email.................................................info.ccp@options.bc.ca
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Immigrant Services
Youth Employment and Skills Strategy (YESS) Supports newcomer youth aged 15-30 years with gaining employment and life skills to become ready to work in Canada. Services include employment-based workshop series, individualized career counselling, job search support, paid certificate training (First Aid, FOODSAFE, etc.) and referrals to local youth services and programs in the community. Phone................................................................ 604.788.3509 Email........................................................ yess@options.bc.ca Women’s Empowerment & Employment Readiness (WEE-R) Provides 12 weeks of comprehensive skills training, wellness supports and occupation-specific training/ certification to unemployed and precariously employed visible minority and newcomer women. Participants are supported to assess their strengths, identify their career goals and utilize the information, resources and networks available to find meaningful employment. Funded by Ministry of Post-Secondary Education and Future Skills. Phone................................................................ 604.825.2594 Email.....................................................wee-r@options.bc.ca Moving Ahead Program (MAP) Provides wraparound outreach and specialized case management support to vulnerable newcomers, especially government-sponsored refugees and protected persons. Funded by Immigration, Refugees and Citizenship Canada. Phone................................................................ 604.501.6850 Email.........................................................info@options.bc.ca Social Innovation Hub (SIH) SIH is a R&D project utilizing a human-centered design approach to better understand service gaps and explore service delivery improvements for vulnerable newcomers. Funded by Immigration, Refugees and Citizenship Canada. Phone................................................................ 604.501.6850 Email.........................................................info@options.bc.ca
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Immigrant Services
Translation & Interpretation Services Services are offered on a fee-for-service basis, coordinating over 200 language specialists working in more than 30 languages to provide the public and private sectors with professional interpretation and translation services. Phone................................................................ 604.572.4060 Email............................................ translation@options.bc.ca interpretation@options.bc.ca Language Assessment and Referral Center (LARC) LARC is funded by IRCC and offers free English language assessments for recent immigrants seeking access to Language Instruction for Newcomers to Canada (LINC) programs within the community. Phone................................................................. 604.547.3322 Fax.......................................................................604.547.3330 Email.................................. linc.assessment@options.bc.ca
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Funders Government of Canada
Canada Mortgage and Housing Corporation Employment and Social Development Canada Health Canada Immigration, Refugees and Citizenship Canada Public Health Agency of Canada Government of British Columbia Ministry of Children and Family Development Ministry of Jobs, Economic Development and Competitiveness Ministry of Municipal Affairs and Housing, Gaming Policy and Enforcement Branch Ministry of Post-Secondary Education and Future Skills Ministry of Public Safety and Solicitor General Ministry of Social Development and Poverty Reduction
BC Housing Management Commission
City of Surrey
Fraser Health Authority
Individual, Group and Corporate Donations
Provincial Health Services Authority
United Way British Columbia
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www.options.bc.ca
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Help Us ... • Build a strong community • Inspire hope for those who need it most
*Monthly gift $50 $35
Yes! I want to help Options Community Services build community and inspire hope with a:
One-time gift
$100 Other: $
I have included: a cheque a void cheque (monthly)
VISA AMEX
my
MC
/ mm/yy
Exp.
*monthly donations will be processed on the first business day of the month
Name: Address: City: Province:
PC:
Phone #:
Email:
I have named Options Community Services in my will. I am interested in learning about leaving a legacy gift to Options Community Services. I am interested in volunteering
Mail to: 9815 - 140 Street, Surrey, BC V3T 4M4 or Fax to: 604.584.7628
THANK YOU FOR YOUR SUPPORT!! For more information, call 604.584.5811 or email info@options.bc.ca. You can also give online at www.options.bc.ca.
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Charitable Registration #: 811786227 RR0001
www.options.bc.ca
Administration 9815-140th Street Surrey, BC V3T 4M4
p: 604.584.5811 f: 604.584.7628
#101 13583-81st Avenue Surrey, BC V3W 3V8
p: 604.596.4321 f: 604.572.7413
Newcomers Hub 13520-78th Avenue Surrey, BC V3W 8J6
p: 604.572.4060 f: 604.547.3330
Join our team! Visit our website at www.options.bc.ca for information on job and volunteer opportunities.
Charitable Registration #: 811786227 RR0001
April 2024
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