Read the June-July 2026 issue of NIBA's bimonthly magazine
Magazine for the General Intermediated Insurance Profession
JUNE/JULY 2026
THREE GENERATIONS, ONE PROGRAM
Features
Spotlight
MEET YOUR 2026 YOUNG BROKER OF THE YEAR AWARD FINALISTS MEET YOUR 2026 BROKER OF THE YEAR AWARD FINALISTS
CREATING THE ATTRACTION WHAT’S NEW IN STRATA REDEFINING THE FUTURE
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CONTENTS June/July 2026
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Insurance Adviser magazine is the bimonthly (once every two months) magazine of the National Insurance Brokers Association (NIBA). Insurance Adviser magazine is published by NIBA Publisher Richard Klipin, CEO, NIBA E: rklipin@niba.com.au W: niba.com.au NIBA Editor Virat Nehru Editorial enquiries E: editor@niba.com.au National Partnerships Manager Wayne Egelton E: wegelton@niba.com.au Design Clutch Digital www.clutchdigital.com.au NIBA gives no warranty and makes no representation that the information contained in this magazine is, and will remain, suitable for any purpose or free from error. To the extent permitted by law, NIBA excludes responsibility and liability in respect of any loss arising in any way (including by way of negligence) from reliance on the information contained in this magazine or otherwise in connection with it. The contents of Insurance Adviser are protected by copyright and NIBA reserves its rights in this regard.
10 THREE
GENERATIONS, ONE PROGRAM Celebrating the success of the NIBA Mentoring Program.
14 MEET YOUR 2026 YOUNG BROKER OF THE YEAR STATE FINALISTS Presenting the young leaders ensuring the profession is future-ready.
26 MEET YOUR 2026 BROKER OF THE YEAR STATE FINALISTS The senior brokers leading the way in navigating the new risk landscape.
NIBA .COM.AU / 3
CONTENTS June/July 2026
SPECIAL FEATURES
46 WHAT’S DRIVING INTEREST IN STRATA INSURANCE? The increasing uptake of EVs creates an ever-more important topic of conversation for strata clients.
38 CREATING THE ATTRACTION Does insurance have a perception problem, and what do we need to do to make the sector an attractive one to enter at a young age?
IN EVERY ISSUE NIBA CEO Welcome����������������������������������������������������������������6 REFERENCE Community Hub�����������������������������������������������������������������������62 Ratings�����������������������������������������������������������������������������������������66
54 REDEFINING THE FUTURE It’s time to rewrite the rules, and redefine once and for all what a broker is.
DISPLAY ADVERTISING INDEX – JUNE/JULY 2026
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Liberty������������������������������������������������������������������ 53 Insurance Advisernet������������������������������������57 NTI������������������������������������������������������������������������� 59 CGU�������������������������������������������������������������������OBC
If you’d like to advertise your products and services through NIBA, please contact Wayne Egelton today on 0481 196 820
4 / INSURANCE ADVISER JUNE/JULY 2026
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CEO / Welcome
The Profession At Work For most brokers, June means one thing: renewals. It is one of the busiest periods in the broking calendar — a concentrated stretch where the demands on time, A Code Worth Shaping The Code of Practice review has reached its next significant milestone. After more
Celebrating the Profession Before October, July brings the Gala Lunches — and with them, the announcement of state finalists for Young Broker of the Year and Broker of the Year. These events are a genuine celebration of the profession at work: brokers who have gone above and beyond for their clients, their colleagues and their communities. Thank you to Vero and CGU for their continued support of these awards. The profession has done significant work in the first half of 2026 — in advocacy, in delivering research, in developing talent. The second half offers the opportunity to see that work land. I look forward to seeing many of you at the Gala Lunches and at Convention in October.
than 200 contributions from brokers, clients, regulators, government and consumer advocates, NIBA has completed the first phase of consultation. A draft of the 2027 Code will be released shortly for a second round of consultation. A Code only earns trust if the people bound by it have genuinely shaped it. I urge all our members to use every opportunity to engage: read the draft, join the webinars, and have your say. Your input will directly shape the final standard. Investing in the Next Generation The 2026 NIBA Mentoring Program has concluded, and the results speak to what this profession is capable of when experienced brokers commit to lifting those coming through. Every mentee reported good progress toward their personal and professional goals. 95% of participants were satisfied with the program; 88% of pairs plan to stay in touch. Thank you to every mentor and mentee who gave their time and trust to make it work. That investment in people carries forward to October, when the NIBA Convention will introduce, for the first time, a dedicated Young Professionals pathway — a curated stream of sessions and events designed specifically for the next generation of broking leaders.
expertise and client relationships all peak at once. As we move into July, I hope you have had a moment to breathe, take stock, and acknowledge the work you and your teams have put in over what is, for many, the most demanding month of the year. That effort matters beyond the individual transaction. Every renewal conversation is an opportunity to demonstrate the value of professional advice — to help a client understand what they are covered for, where their exposures sit, and what the right response to a changing risk environment looks like. In a year where economic pressure, climate volatility and regulatory complexity are all bearing down simultaneously, that frontline role has In June, NIBA President Nick and I were in Canberra, meeting with parliamentarians and senior officials across all sides of government. Conversations with Shadow Treasurer Hon Tim Wilson MP, Shadow Assistant Treasurer Hon Kevin Hogan MP, and Minister for Small Business Hon Dr Anne Aly MP centred on insurance affordability, accessibility and the ongoing Parliamentary Inquiry into small business insurance. We also met with Treasury to advance two priority issues for the profession: the long-term sustainability of the Compensation Scheme of Last Resort and the effectiveness of professional indemnity insurance for financial services licensees. These meetings are part of an ongoing commitment to ensure that when policy decisions affecting the profession are being made, the broker perspective — and the client perspective behind it — is part of the discussion. never been more important. Your Voice in the Right Rooms
RICHARD KLIPIN Chief Executive Officer, NIBA
From a First Timers Event on Sunday evening to a Young Professionals Morning Masterclass and a dedicated networking evening on Monday, the pathway is built around the insight that our profession's future depends on how well we connect, challenge and inspire the brokers who are just finding their footing.
6 / INSURANCE ADVISER JUNE/JULY 2026
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NIBA / Professionalism
Code Review Moves From Listening to Drafting
After considering over 200 contributions, NIBA now moves the Insurance Brokers Code of Practice review forward with a draft Code, a side-by-side comparison, and new member consultation, putting the proposed changes back in front of members.
Earlier this year, NIBA closed the first phase of its review of the Insurance Brokers Code of Practice, drawing more than 200 contributions from across the broking profession, the clients and businesses brokers serve, and key public stakeholders including regulators, government, dispute resolution bodies and consumer advocates. As covered in the last edition, the consultation surfaced clear — and at times competing — views on where the Code should set the standard. The next milestone is the one members have been waiting for: a draft of the new Code. NIBA expects to release the draft 2027 Code shortly for a second round of consultation. Where the first phase asked the profession what a contemporary Code should do, this phase asks a sharper question: Does this draft get it right? Feedback gathered in this round will be carefully reviewed and directly inform the final version of the Code. Member input will help the Board identify any issues, refine proposals, and ensure the
Code is practical and relevant for real- world broking. By participating, members can play a key role in shaping the final standards that will guide the profession. A consultation paper will sit alongside the draft, framing the key questions the Board most wants members to weigh in on. "Drafting a Code is where the hard trade-offs get made," said Code Review Committee Chair Di Phelan. "We have tried to reflect what we heard honestly — including where views diverged — and to put a draft in front of members that lifts standards in a way that is workable in a real broking business." As in the first round, NIBA will support the consultation with a series of webinars and a member survey, giving brokers more than one way to have their say. The webinars will walk through the draft and the thinking behind the significant changes; the survey will capture structured feedback that can be measured and compared across the membership. "A Code only earns trust if the people bound by it have genuinely shaped it," said NIBA CEO Richard Klipin. "We are not interested in a Code that looks impressive on paper but does not hold up at the point
a client needs their broker most. Putting a full draft in front of members is how we make sure the final Code is both ambitious and grounded in all practices across our membership." NIBA President Nick Cook said the second round was an invitation. "The strength of a profession's Code is measured by how seriously its members engage with it. We have had a strong response so far, and we are asking the profession to stay at the table for this next stage. The clients and communities who rely on broking advice are the ones who ultimately benefit from us getting this right." Members will be notified when the draft Code and the consultation paper are released, along with dates for the webinars and a link to the survey. NIBA urges every broker — from sole practitioners to the largest networks — to read the draft, compare it to the current Code, participate in the webinars, and complete the survey to share their feedback. Take this opportunity to help shape the final Code — your contributions are essential to ensuring it meets the profession’s needs.
8 / INSURANCE ADVISER JUNE/JULY 2026
NIBA / Advocacy
Taking the Broker Voice to Canberra
NIBA President Nicholas Cook and CEO Richard Klipin were in Canberra in June, engaging with parliamentarians and senior officials on the issues that matter most to insurance brokers and the clients they serve.
Discussions with Shadow Treasurer Hon Tim Wilson MP and Shadow Assistant Treasurer Hon Kevin Hogan MP focused on insurance affordability and accessibility, issues that sit at the heart of what brokers do every day for Australian businesses and individuals. NIBA also met with the Hon Dr Anne Aly MP, Minister for Small Business, continuing its advocacy to ensure small businesses, not-for-profits and community organisations can access quality professional insurance advice, and that the regulation and pricing of modern insurance products works for those who need it most. Separately, NIBA has been engaging directly with Treasury on two priority issues for the profession: supporting the ongoing sustainability of the Compensation Scheme of Last Resort (CSLR) and enhancing the effectiveness of professional indemnity insurance for financial services licensees. NIBA is also grateful to Senator Susan McDonald, Shadow Minister for Northern Australia, for her time. As a member-led body, NIBA believes in being present where its members are and that means bringing brokers together no matter where they are located. Our regional brokers play a critical role as trusted partners in helping their communities to thrive, and their voice matters in every national conversation. These conversations reflect NIBA's commitment to ensuring the broker voice — and the voice of their clients — is heard where it counts in national policy discussions.
NIBA CEO Richard Klipin & NIBA President Nick Cook with Hon Kevin Hogan MP, Shadow Assistant Treasurer & Shadow Minister for Financial Services.
NIBA CEO Richard Klipin & NIBA President Nick Cook with Hon Tim Wilson MP, Shadow Treasurer.
NIBA CEO Richard Klipin & NIBA President Nick Cook with the Hon Dr Anne Aly MP, Minister for Small Business and Leigh Moran, Director, Counsel House.
NIBA CEO Richard Klipin and NIBA President with Senator Susan McDonald, Shadow Minister for Northern Australia & Member, Senate Economics Committee.
NIBA CEO Richard Klipin & NIBA President Nick Cook with Senator Paul Scarr, Chair of the Standing Committee of Privileges.
NIBA .COM.AU / 9
NIBA / Professionalism
Three Generations of Mentoring Program
We are delighted to celebrate three generations of the NIBA Mentoring Program!
17 years ago, the mentoring program was born to create a community where professionals at every stage of their career can feel connected, supported and inspired to grow. Jeff Murdoch was there from day one and the ripple effect of that commitment is extraordinary. “I’ve been part of the NIBA Mentoring Program for 17 years, since its foundation,” says mentor Jeff Murdoch. In 2012, Jeff mentored Amy Dillon. “I met Amy as a mentor back in 2012, before she had kids. Now, she has four lovely children, and we’ve kept up our professional relationship for the last 15 years,” Jeff adds. This year, Amy became a mentor herself, guiding Damian Frei as he reimagines what a career in insurance can look like. “This is my first year as part of the Mentoring Program as a mentor,” says Amy. “In 2012, I originally became a mentee to meet people. I was new to Sydney, but I got so much more from the experience. Jeff was really helpful in terms of helping me with my career direction. He never told me what to do, he always asked lots and of questions. It was a fantastic experience.” “So much so that now that my career has grown and I’ve had lots of different roles, I’m now in a position that I can actually be a mentor myself and share some of that knowledge,” Amy adds. Jeff's legacy doesn't stop there. One of his former mentees, Rebecca Wilson, is now Vice President of NIBA. That's the beauty of this program. Knowledge doesn't stop
Mentor Jeff Murdoch presenting his 2026 mentee Alice Maltman with her Certificate of Completion
Mentor Amy Dillon presenting mentee Damian Frei with his certificate of completion.
Damian presenting as part of the NIBA Mentoring Program.
Mentee Damian Frei with mentor Amy Dillon.
with one person. It travels forward, year after year, generation after generation. “The importance of the NIBA mentorship is to establish a family-like atmosphere,” says Jeff. “So that we feel connected and inspired to do things that we wouldn’t normally achieve without someone’s assistance. To be a part of that and sharing what knowledge I have with them [my mentees], so that they can go on and share it with other people, that’s why we’re here.” “I started off very close-off and very tunnel- visioned – that I need to go down a certain insurance pathway to get success,” says Amy’s mentee Damian. “But I’ve realised that success in insurance comes from different pathways. I think that’s been established through this program and
the conversations I’ve had with Amy. I think it’s also important to realise that’s there no wrong or right answer and to take every opportunity as it comes. That’s something I will take back with me,” Damian adds. Over 10 weeks, participants take part in face-to-face workshops, virtual webinars and weekly one-on-one catch-ups - all designed to help individuals enhance their skills, navigate challenges and unlock their full potential. “When the NIBA Mentoring Program started, it was built on bringing young people together for the purpose of advancing their careers. The principle is still the same, but the level of professionalism that’s grown within the program has advanced over time. What we’re seeing now is an industry that’s accelerated in their learning and professional capabilities,” Jeff concludes.
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NIBA / Professionalism
It’s a Wrap on our 2026 NIBA Mentoring Program
Key takeaways: 100% of mentees thought the program provided them with good progress towards their personal and professional goals. 95% of mentors and mentees were either ‘very satisfied’ or ‘satisfied’ with the program. 93% of mentors and mentees were either ‘very satisfied’ or ‘satisfied’ with their pairing. 92% of the cohort thought the program ‘exceeded’ or ‘met’ their expectations. 88% of mentoring pairs plan to stay in touch after the program concludes.
The Mentoring Program has come to an end for yet another year. A sincere thank you to both our 2026 mentors and mentees for their commitment, enthusiasm and engagement throughout the program. The willingness of mentors to share their expertise and experiences, combined with the dedication of mentees to their professional development, is what makes this program such a success year after year. Congratulations to all participants on your achievements. We look forward to seeing how you continue to apply your learnings and contribute to the industry in the years ahead. What our mentees said about the program:
“Thank you for this life-changing experience. The amount of effort and time that has gone into this program has certainly not gone unnoticed, and its truly appreciated. I hope to become a mentor one day and give back to this program.”
“I am thankful for the experience and the support I received throughout the program. It has been an inspiring and rewarding journey that has positively influenced both my professional and personal growth.”
“The most valuable aspect of the mentoring program is having a professional in the industry that you don't work with to talk to. It's a neutral space where you can have open conversations.”
Thank you to our National Partners: Marsh, Vero, CHU Underwriting Agencies, Zurich Insurance, Allianz Australia, UAA Group, Envest And State Partners: Protecsure, Clear Insurance, AUB Group Limited.
NIBA .COM.AU / 11
NIBA / Community
Why You Need to Be at the 2026 NIBA Convention The NIBA Convention is where our industry comes together to connect, learn, and stay ahead.
If you’ve been thinking about attending in 2026, don’t just take our word for it - see what last year’s delegates had to say. From valuable connections to practical insights and standout speakers, the Convention continues to deliver real impact for brokers, insurers, and industry professionals alike.
“The 2025 Convention really drove home for me the importance of our roles as brokers advising clients on how best to navigate an increasingly complex market. We are so fortunate to work in an industry surrounded by so many incredible individuals.”
Meet Your 2026 Keynote Speakers
We're delighted to announce that Dr Ben Hamer will join the 2026 NIBA Convention as our keynote speaker in Plenary 1! Ben is a renowned sociologist and accredited futurist, who was recently awarded the number one thought leader for the Future of Work in the Asia-Pacific by Onalytica. A sought-after media commentator and keynote speaker on future trends, Ben is the host of the ThinkerTank podcast, which is all about the trends shaping the way we will live, work and play in the future.
“So many insightful sessions, engaging conversations, and new connections that truly make this industry feel like a community.”
“I learnt so much about the broking world, developments in tech and regulatory matters, key global trends affecting our industry and crucially, our clients. Looking forward to applying this new knowledge in my day to day role!”
Dr. Ben Hamer
That’s not all. Dr Jana Pittman will join as our keynote speaker in Plenary 3! Two-time world champion, four times Commonwealth champion, Jana Pittman personifies resilience and determination. When continual injuries hampered her athletic career and could have signalled retirement, she swapped the track for the ice, joining the Australian women’s bobsled team and becoming the first woman to represent Australia in both a Summer (2000, 2004) and Winter (2014) Olympic Games.
“NIBA once again delivered an outstanding Convention, providing attendees with the chance to connect with industry leaders, exchange valuable insights, and shape the future of insurance. It was incredibly fulfilling to spend quality time with our valued business partners, strengthening relationships and discovering new opportunities for collaboration”
Dr. Jana Pittman
Hurry! Early Bird tickets now available. NIBA Members save up to $200 on a
standard ticket price. Offer ends 15 August.
Scan the QR code to register
12 / INSURANCE ADVISER JUNE/JULY 2026
NIBA / Community
How the Current Political Landscape Will Impact the Broking Profession Hear a political update from the Hon Dr Daniel Mulino MP, Assistant Treasurer and Minister for Financial Services and from Mr Kevin Hogan MP, Shadow Assistant Treasurer and Shadow Minister for Financial Services, as they discuss the political and policy landscape shaping the sector.
Hon Dr Daniel Mulino MP Assistant Treasurer and Minister for Financial Services
Hon Kevin Hogan MP Shadow Assistant Treasurer and Shadow Minister for Financial Services
Key Networking Events Sunday 18th NIBA CGU Welcome Function, Under the Southern Stars
Monday 19th Marketplace Networking Hour
Continue the conversation after the day’s sessions at the Marketplace Networking Hour, proudly supported by NTI . This relaxed networking opportunity gives you the chance to reconnect with peers, meet exhibitors and industry partners, and build valuable connections.
Kick off the Convention in style at the official Welcome Function, proudly supported by CGU . Enjoy an evening of great food, drinks and networking as we set the stage for an inspiring few days ahead. Embrace country style with a touch of outback glamour.
The Future of Broking Takes Centre Stage NIBA is delighted introduce a dedicated Young Professionals curated pathway at the upcoming Convention, marking the first time in the event's history that a stream of sessions and events has been curated specifically for the next generation of insurance leaders.
First Timers Event (Sunday evening) A relaxed, welcoming event for those attending NIBA Convention for the first time. Delegates will have the opportunity to connect with fellow first-timers, meet NIBA committee members, and get orientated ahead of the main program. Young Professionals Night (Monday evening) A relaxed networking evening to connect with peers and industry leaders in an informal setting. A focused learning session for young professionals, facilitated by previous Young Broker of the Year award winners, designed to sharpen skills and spark conversation before the main program begins. Young Professionals Morning Masterclass (Monday morning)
Three new and exciting experiences across the
Convention weekend will connect, challenge, and inspire tomorrow’s broking leaders:
NIBA .COM.AU / 13
SPOTLIGHT / Meet the state finalists of the 2026 Young Broker of the Year Awards
Meet the state finalists of the 2026 Young Broker of the Year Awards
14 / INSURANCE ADVISER JUNE/JULY 2026
The Young Broker of the Year awards are proudly partnered by Vero
Adapt, Advocate, Advance As technology & AI reshapes the profession and client expectations grow more complex, the 2026 Young Broker of the Year finalists are meeting the moment with clarity and conviction. Across every state and territory, they share a common understanding: technology can accelerate the work, but it cannot replace the trust, judgement and advocacy that define what it means to be a broker. INTERVIEWS BY VIRAT NEHRU
NIBA .COM.AU / 15
SPOTLIGHT / Meet the state finalists of the 2026 Young Broker of the Year Awards
Justin Micale, Marsh NSW/ACT State Finalist
Laith Parissi, AON NSW/ACT State Finalist
How did you get started in the insurance broking profession? After nine years as a Financial Lines underwriter, I decided it was time for a change — though at the time I had no idea what that change would look like. I joined a boutique insurance recruitment firm to help expand their Melbourne footprint. It was one of the hardest career pivots I've ever made, and one that fundamentally reshaped how I thought about my path — for the better. Unfortunately, we launched in January 2020, and with COVID arriving, I made the hard decision after eight months to move back into the industry. That's when I realised everything I love about work was pulling me towards broking, and the rest is history. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? It's hard to say "always" or "never" in the current environment. We're already seeing global AI adopters walk back their claims — Microsoft has recalibrated its data centre investments, OpenAI and Anthropic are now telling us AI will support rather than replace humans, and businesses like Klarna and Duolingo have had to rehire teams after betting on an AI workforce. Tech and AI will definitely reshape how we work as brokers, allowing us to deliver stronger insights and lead with a consulting mindset around client risk. But it isn't anywhere near replacing one of the fundamental pillars of this industry: relationships.
Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be a broker who remains relevant — someone who adapts to their audience as the world shifts, who embraces the inevitable changes in our industry, and who continues to give back to younger cohorts. That last part is something I never want to stop doing. How I'll get there? I don't know for certain, but I've learnt that as long as you embrace change and keep challenging your own thinking, you will always grow. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? I knew it would mean a great deal to me — it's recognition I've long admired and worked towards. But after going through the process and seeing just how rigorous it was, I felt an overwhelming sense of achievement and pride. Seeking references from insurance partners and direct clients was surprisingly daunting, but once they came through, I felt more accomplished than I had before. Then the interview itself — for something that isn't my day job — brought another level of appreciation for the whole process. I'm beyond stoked to be named a finalist.
How did you get started in the insurance broking profession? Much like many of my peers, it was by accident. I studied Engineering and
genuinely loved the analytical side of it, but felt isolated in practice. A friend working at Aon introduced me to insurance and I haven't looked back. Broking gave me a way to combine the analytical thinking I loved with the human connection I was craving. What hooked me immediately was the complexity — it's an incredibly data-rich profession, and once you understand how to use the tools and insights at your disposal, you can achieve extraordinary outcomes for clients. But what's kept me here is the relationships. The stakes are high, the work is meaningful, and every day I get to work alongside clients, insurers and colleagues to solve real problems. I genuinely make a difference, and I take immense pride in that. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? AI is brilliant at the things that used to consume our time — interrogating data, modelling scenarios, drafting first cuts of documents. I take full advantage of these tools because they let me spend more time where it actually counts. Where AI adds the most value is in sharpening our analysis and building a more complete picture of a client's risk faster than we ever could manually. But broking at its core is a trust business. No model can sit across from a client and understand what keeps them up at night, or read the room in high-pressure situations. It can't earn loyalty or pick up on what people don't say out loud. The technical work will keep getting faster and smarter — but the relationships, the judgement and the advocacy will always be human. That's the part of the job I love most anyway.
“I want to be a broker that remains relevant — someone who can adapt to my audience as the world continues to shift, someone who embraces the inevitable changes that will occur in our industry, and someone who continues to give back to the younger cohort.”
16 / INSURANCE ADVISER JUNE/JULY 2026
The Young Broker of the Year awards are proudly partnered by Vero
is often most important during uncertain or stressful situations — major claims, significant business decisions. In those moments, clients are not simply looking for information; they are looking for trust, advocacy, reassurance and emotional support. Technology can support those conversations, but the human connection behind them cannot be replaced. Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I hope to be recognised not only as a successful broker, but as someone who has made a meaningful contribution to the profession and to the next generation of insurance professionals. I want to build a business known for trusted advice, strong client relationships and consistent service. More importantly, I hope to help elevate the perception of broking as a profession built on expertise, advocacy and long-term value — not simply price and policy arrangement. I'm also passionate about supporting younger professionals entering the industry. Insurance faces an ongoing challenge in attracting new talent, and I'd like to play a role in helping young people see the opportunities and career growth our profession can offer. To get there, I continue to invest in my technical development, industry involvement, leadership skills and industry relationships. Above all, I'm focused on building trust — because trust remains the foundation of every successful broker. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? Becoming a finalist is both an honour and a meaningful milestone. When I entered the industry in 2018, I never imagined I would one day be recognised alongside some of the most talented young professionals in our profession. What began as an unexpected career move has grown into a career and business I am genuinely passionate about. This recognition represents more than business growth or professional achievement — it reflects years of continuous learning, client advocacy, relationship building and a commitment to helping clients protect what they have worked hard to build. I am grateful to my clients, insurer partners, mentors and colleagues who have supported me throughout. If I am fortunate enough to win, I would see it not as a destination, but as the beginning of an even greater responsibility to contribute to our industry. “I hope to help elevate the perception of broking as a profession built on expertise, advocacy, and long-term value rather than simply price and arranging policies.”
“The technical work will keep getting faster and smarter but the relationships, the judgement and the advocacy will always be human.”
Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be shaping what the market offers, not just placing what already exists. My ambition is to contribute to the construction of policy wordings and develop tailored products alongside our insurance partners. Beyond that, I'd love to be someone this industry looks to — known for setting the standard in how complex risk is understood and advocated for. To get there, I'm constantly investing: engaging with underwriters, getting ahead of emerging solutions, and learning as much in the field as I do anywhere else. But the broker I most want to be is one who leaves the profession better than I found it — and who keeps pulling people into this industry, especially those from technical backgrounds who, like me, once felt lost. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? A lot, honestly. I came into this industry sideways, unsure if I'd made the right call leaving engineering behind. To be recognised amongst the best young brokers in the country is humbling in a way that's hard to put into words. But more than the recognition, it's a reflection of the people around me — the clients who trust me with their businesses, the colleagues and mentors who've backed me, and the team I get to lead every day. None of this happens in isolation. It also reminds me why I care so much about this profession and about bringing more people into it. If being a finalist gives me even a slightly louder voice to influence this industry for the better, that's the part I value most.
Jason Wang, 111 Insurance Services NSW/ACT State Finalist
How did you get started in the insurance broking profession?
My introduction to insurance was somewhat unexpected. After completing a Bachelor of Economics at the University of Sydney, I initially saw myself in finance or banking. But through experience in property investment and real estate advisory, I developed a strong appreciation for risk, asset protection, and the importance of informed decision-making. In 2018, an opportunity arose to enter the insurance industry — and what began as a career move quickly became something I was genuinely passionate about. I recognised a significant gap in the market, particularly within culturally diverse communities, where many business owners and investors lacked access to clear, professional insurance advice. Coming from a multicultural background, I saw an opportunity to help bridge that gap. Nobody grows up dreaming of becoming an insurance broker — I certainly didn't. But once I experienced the trust clients place in us and the difference we can make at critical moments, I found a profession that is both meaningful and rewarding, and I have never looked back. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? I believe technology and AI will significantly improve efficiency across the broking profession. Tasks such as data collection, policy comparisons, document processing and market research can be streamlined, allowing brokers to spend less time on administration and more time on clients, strategic advice and relationship building. AI can also help identify coverage gaps, analyse risks and provide faster access to information. However, I see AI as a powerful tool rather than a replacement. It requires human judgement, direction and accountability. AI can generate information, but it cannot replace experience, professional judgement or responsibility for outcomes. Insurance
NIBA .COM.AU / 17
SPOTLIGHT / Meet the state finalists of the 2026 Young Broker of the Year Awards
rely on us for expert advice, guidance and recommendations. Rather than replacing brokers, technology should enhance the client experience by automating the mundane tasks and freeing us to spend more time understanding clients' needs and delivering tailored solutions. To give a practical example: AI can quickly read and summarise a large volume of information like a PDS; the human then verifies accuracy and ensures the recommendation is appropriate. The future of insurance broking lies in combining the efficiency of technology with the empathy and expertise that only humans can provide. Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be a broker who bridges the gap between the experienced generation and the next cohort entering the industry — and a mentor for that next generation. I want to hold onto the core foundations of broking: trust, strong relationships, technical expertise, empathy and client advocacy — while embracing technology for the best possible client outcomes. I believe the future lies in successfully combining those traditional strengths with innovation, ensuring brokers remain relevant and vital in an evolving world. To achieve this, I continually invest in my professional development: learning from experienced mentors, seeking varied industry perspectives, and embracing new approaches to challenges in an ever- changing environment. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? Being named a finalist represents significant personal and professional growth. Over the past few years, I have consistently challenged myself by stepping outside my comfort zone, taking on new responsibilities and embracing opportunities I would never have imagined five years ago. Being a finalist has given me the chance to reflect on how far I've come and take pride in what I've achieved. It's also reminded me of the support, guidance and encouragement I receive from my mentors, my team and my family. Being a finalist is not only a reflection of my own growth but of the strong support network that has contributed to my journey — I would not be here without them.
VIC/TAS State Finalist
VIC/TAS State Finalist
Jessica Cudia, Simplex Insurance Solutions
How did you get started in the insurance broking profession? I grew up watching my dad find genuine fulfilment in insurance. His career with Zurich and Vero took him into incredible roles, lifelong friendships and a vibrant professional life that deeply inspired me. Years later, as I was finishing my law degree and deciding on next steps, those memories stayed with me. I initially stepped into the industry at JLT, drawn by the dynamic, relationship-driven environment — but I quickly discovered a much deeper sense of purpose. Beyond the travel and networking, the true reward has been the immense satisfaction of advocating for clients. Over the past decade, designing fit-for-purpose solutions that protect businesses against their key exposures has been incredibly fulfilling. The insurance community wrapped its arms around me from day one, and ten years on, I am profoundly grateful for the continuous learning, growth and lifelong friendships it has given me. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? Tech and AI are fantastic for clearing the administrative paperwork bottleneck. They add enormous value in handling the heavy lifting — processing data, mapping risk trends, helping us work smarter and faster. But technology will never replace the true anchor of our industry: human relationships. AI can analyse a risk profile, but it cannot form a genuine bond with a client, deploy emotional intelligence or build absolute trust with an underwriter. AI also cannot get on the phone and negotiate complex premiums or bespoke coverage requirements. When a risk is nuanced, you need a human broker who knows how to advocate passionately for their client and navigate those grey areas Alyssa Sanfilippo, Lockton Companies Australia
How did you get started in the insurance broking profession?
After eight years in hospitality and retail, I wanted a new challenge and a Monday- to-Friday office environment. I started my insurance career as a receptionist — a foot in the door. I don't like sitting still, so when the opportunity arose to complete my Tier 2 qualification, I accepted immediately and soon moved into an Assistant Broker role. I then completed my Tier 1 and Diploma of Financial Services and advanced to Account Manager, where I thoroughly enjoyed managing and growing my own portfolio and have now moved into the Director and CEO role at my brokerage. Through that journey, I discovered how rewarding it is to work with a wide range of clients and learn about so many different industries. It showed me that insurance broking is a career I will be passionate about for many years to come. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? Technology and AI is constantly changing the insurance industry and will continue to reshape how brokers operate. When used effectively, AI should handle back-end efficiencies while client interactions remain human. Building relationships with clients is the most important part of broking — clients
“The future of insurance broking lies in combining the efficiency of technology with empathy and expertise that only humans can provide.”
18 / INSURANCE ADVISER JUNE/JULY 2026
The Young Broker of the Year awards are proudly partnered by Vero
“AI gives us the data — but it takes a human broker to build the trust, tell the story and close the deal.” with key stakeholders. AI gives us the data — but it takes a human broker to build the trust, tell the story and close the deal. Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be a leading Professional Indemnity product specialist, driving innovation at scale while remaining a deeply trusted, transparent advocate for my clients. To get there, I'm constantly deepening my product knowledge through conducting contract reviews, analysing coverage nuances, and working closely with underwriters to draft bespoke manuscript endorsements. These experiences are not only strengthening my technical expertise but also giving me a deeper understanding of how policy design directly influences client outcomes. By bridging the gap between product development and client advocacy, I'm building the skills needed to contribute to more meaningful, fit-for-purpose insurance solutions in the future. No matter how the market shifts or how far my career takes me, my anchor will always be a client-first approach. I'm scaling my technical expertise today so that in a decade, I can actively shape policy blueprints from the inside out— ensuring our industry never loses its heart. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? Being named a finalist this year is deeply meaningful because it marks how far I've come. When I first reached the state finals in 2019 — nominated by AIG — I was just as passionate, but still had so much to learn. I was fresh in my career: I hadn't yet presented to boards, managed large-scale claims, responded to complex tenders or navigated a brutal hard financial lines market. Seven years later, having lived through exactly those trials, my perspective has completely transformed. Facing intense market pressures and fighting for clients didn't exhaust me — it made me fall even deeper in love with this profession. This recognition brings a powerful sense of accomplishment, but more importantly, it brings responsibility: a platform to show the next generation that the challenges of broking are exactly where you find your purpose.
How did you get started in the insurance broking profession? I began my broking journey in 2015 with Aon's corporate team, working primarily with Roger Davey and Brendan Wright across transport, food and beverage and health clients. In 2017, I joined the power, energy and construction team, where I worked closely with Ranga Jayaratne and Michael Martin. I quickly realised that the power and energy space was going to be a fulfilling and challenging discipline — particularly with Australia's energy transition and renewable energy targets — and have been focused there ever since. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? I believe the insurance industry has a real opportunity to harness tech and AI to streamline the significant administrative burden that comes with our day-to-day work. But I firmly believe there will always be a place for human interaction and connection, especially for mid-to-large clients who rely on the expertise and relationships of a broker. A computer simply cannot pick up the phone, call in a favour or negotiate the technical nuances of a complex risk. Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? I want to be a broker who mirrors the brokers who've mentored me. I've been fortunate to work with some incredibly smart — and more importantly, incredibly passionate — people who have shaped my entire journey. If I can Ashleigh Woodman, Lockton Companies Australia VIC/TAS State Finalist
be half the broker they are in ten years' time, I'll consider that a win. In terms of what I'm doing to get there: it's about developing the soft skills. The results I get for myself and my clients come from the relationships I've made and nurtured over eleven years, and that is one of the more difficult skills to learn — especially for younger people who have grown up with technology as a primary source of communication. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? As someone who often experiences imposter syndrome in large doses, becoming a finalist has helped me understand that I am where I am supposed to be, doing what I'm supposed to be doing, and that I am a valued member of the insurance community. My grandpa was an insurance broker too, and he is no longer with us — but I know that becoming a finalist would have made him proud, and I love that in moments like this, I think of him.
“My grandpa was an insurance broker too, and he is no longer with us, but I know that becoming a finalist would've made him proud and I love that in these moments I think of him.”
NIBA .COM.AU / 19
SPOTLIGHT / Meet the state finalists of the 2026 Young Broker of the Year Awards
Young brokers are inheriting the profession at a pivotal moment. What kind of broker do you want to be in ten years, and what are you doing now to get there? In ten years, I want to be known as a trusted strategic advisor rather than just a broker — someone my clients rely on not only for placement, but for insight, judgement and guidance through complex and evolving risks. The fundamentals of broking — relationships, technical expertise and advocacy — will remain, but the way we deliver value is already changing. With rapid advancements in technology, data and emerging risks, I want to be at the forefront of that evolution, using data-led insights to anticipate client needs and challenge the status quo. To get there, I'm building deep technical expertise across financial lines through ongoing professional development, strengthening my commercial acumen and deliberately seeking exposure to more complex placements. Equally important, I'm investing in relationships — with clients, insurers and the broader industry — because trust and credibility are what define long-term success. What does becoming a finalist of the 2026 Young Broker of the Year mean to you? It is certainly a wonderful recognition of my career so far, and it has strengthened my passion for the industry. To be included among such dedicated and talented brokers makes the recognition that much more meaningful. Going through this process has helped reinforce how I operate as a broker and identify areas for ongoing development. It is also a recognition of the broader broking community that has supported and shaped me — this industry is built on collaboration, and I've been fortunate to learn from experienced mentors, supportive colleagues and strong insurer relationships. Being part of this community, particularly through initiatives like the NIBA Young Professionals network, has reinforced the importance of giving back and supporting the next generation. For me, this recognition is not just individual — it reflects the collective strength and culture of the profession, which I'm proud to contribute to and help carry forward. “In ten years, I want to be known as a trusted strategic advisor rather than just a broker, someone my clients rely on not only for placement, but for insight, judgement and guidance through complex and evolving risks.”
Emily Booth, AON QLD State Finalist
How did you get started in the insurance broking profession? My career in insurance broking began somewhat unexpectedly in 2009, shortly after finishing Year 12. While searching for a job that offered stability and structure, I was accepted into a business administration traineeship at a local insurance brokerage — and quickly learned the significant value a broker carries. As a naturally organised, methodical person who cares deeply about others, broking aligned perfectly with who I am. After moving into a claims role early in my career, I learned first- hand the impact a committed broker can make. I was honoured by the privilege of genuinely caring for people when it mattered most, and that motivated me to pursue what has become a very fulfilling career. Over twelve years at that brokerage, I worked across various roles, gaining invaluable knowledge while completing my Tier 2, Tier 1 and Diploma of Financial Services (Insurance Broking). Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? Insurance broking, in my view, is underpinned by trust — and trust is earned through genuine human interaction: credibility, empathy, consistency, reliability and meaningful personal relationships. These are qualities technology simply cannot replace. That said, I see real value in tech and AI as tools for brokers: reducing admin tasks, streamlining processes, improving data entry and creating consistency in documentation. Ultimately, this frees us to spend more time with clients rather than on routine work. But while tech and AI will be important in enhancing efficiencies, they will not replace the human element of broking — particularly at claim time, where clients need empathy, reassurance and professional guidance. Amy Smith, Ausure Cairns Insurance Brokers QLD State Finalist
How did you get started in the insurance broking profession?
While I studied both film and business at university, it was my business degree that ultimately shaped my career path. Joining Aon's graduate program gave me broad exposure to the insurance industry — I rotated across teams and worked with clients ranging from SME through to large corporates, which highlighted the impact brokers can have in supporting businesses to manage risk and grow with confidence. I was drawn to financial lines early in my career, as it sits at the intersection of law, finance and corporate governance — areas that strongly aligned with my interests. The complexity of these risks and the role broking plays in helping businesses navigate them is what motivated me to pursue a long-term career in the profession. Tech and AI is reshaping how brokers work. Where do you see it adding value and what do you think will always need the human touch? Technological advancement is not new to insurance. From paper-based transactions to computers, email and now digital platforms, brokers have continually adapted — leveraging technology to enhance efficiency and deliver better outcomes. Artificial intelligence represents the next evolution in that progression. It has the potential to streamline processes, enhance analytical capability and improve the consistency of outcomes. But it should be seen as an enabler, not a replacement. The human elements — judgement, empathy, nuanced understanding — remain fundamental to broking. While AI can learn and optimise, it cannot replicate the trust, relationships and contextual insight that experienced brokers bring to their clients.
20 / INSURANCE ADVISER JUNE/JULY 2026
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