MHFA England Workplace Info Pack

MHFA England Workplace Contents Welcome

Why choose our training? How we can support you Training

For all employees For senior leaders For managers For HR professionals

Prices Useful resources Contact us

Welcome We are Mental Health First Aid England. We’re a social enterprise with a vision to improve the mental health of the nation. We all know that wellbeing is good for business. Practical mental health skills and awareness training is a key component for creating a safe, healthy workplace where the mental health and physical health of employees are valued equally. It gives people the tools to support their own mental health and that of their colleagues, and encourages them to access timely support when needed. But training is just one part of the puzzle. Through working with over 20,000 employers we know that each organisation’s culture is unique. To be effective and have a sustainable impact, training needs to be implemented as part of a strategic whole organisation approach to wellbeing. That’s why, as well as providing practical skills, we can help you develop and enhance your wellbeing strategy, to help your employees thrive. If you are reading this you are already thinking about how to improve the mental health of your organisation. We are here to support you on the journey.

Poor mental health costs UK employers up to £45 billion each year. But for every £1 spent by employers on mental health interventions, they get back £5 in reduced absence, presenteeism, and staff turnover. (Deloitte, 2020 )

Simon Blake OBE Chief Executive Mental Health First Aid (MHFA) England

Wellbeing strategy

Policy

Line managers

Training

Leaders

Measure impact

1

Why choose our training?  Expertise in workplace mental health We have provided expert consultancy and training to over 20,000 workplaces.

Research and evaluation shows that MHFA England courses make a lasting difference in people’s knowledge and confidence around mental health. Click here to e xplore our evidence base 5. Promote effective people management through line managers and supervisors 6. Routinely monitor employee mental health and wellbeing From Thriving at Work: The Stevenson/Farmer review of mental health and employers Core standards 1. Produce, implement and communicate a mental health at work plan 2. Develop mental health awareness among employees 3. Encourage open conversations about mental health and the support available when employees are struggling 4. Provide employees with good working conditions and ensure they have a healthy work life balance and opportunities for development

 Flexible delivery With our online, onsite, and digital learning options, we bring quality mental health training to your staff, no matter where they are based.  Evidence based Grounded in research and rigorously tested, our courses are developed with input from clinical experts and those with lived experience of mental health issues.  Meet the core standards Help meet the recommended core standards for a healthy workplace as set out for all employers in the Government’s Thriving at Work report.  Social enterprise We offer subsidised training to the NHS, organisations which support frontline workers, and Black-led organisations.  Licensed provider We are the only provider of licensed Mental Health First Aid Instructor Training in England, accredited by the Royal Society for Public Health.

 

2

Why choose our training? What employers say See how organisations are using MHFA England training. Click on a quote to learn more, or see all:

Written case studie s Video case studies

“We wanted mental and physical health to hold equal weight in our wellbeing programme. We decided on MHFA England training because it had a clinical rigour that underpinned the training that we valued.” EY

“The introduction of Mental Health First Aiders has led to a cultural revolution across Thames Water. Mental Health First Aiders are a catalyst for engagement, providing our employees with the confidence to come forward and seek support at their time of need.” Thames Water

“Mental ill health can affect anyone. We wanted to ensure that employees had people to talk to about whatever they might be going through and to give staff the skills to support people experiencing mental health issues.” Crossrail

“As a leading international law firm, we work in a high-performance culture which delivers the very best service for all our clients. Supporting the mental wellbeing of our staff with MHFA England training is an essential part of ensuring our employees operate at the very top of their game.” Slaughter and May

Video case studies

3

Why choose our training? What employees say “It’s as though the safe space created during the MHFA England training has come back with us into the office. We now feel able to be more open with each other about our mental health and to support each other when we are stressed.” “I’ve had a colleague experience mental ill health before, and I now can better spot the signs earlier and should it happen again I can offer the most appropriate support.”

Mental Health First Aid in the workplace (MENTOR) study Researchers surveyed 139 employees from 81 organisations across 20 industries in the private, public and third sectors throughout England. They asked staff what had changed in the workplace as a result of MHFA England training . Here’s what they had to say:

Increased confidence 88% Increased understanding 91% Supporting colleagues 78% More conversations 87% Improved procedures 83%

“Excellent delivery, very engaging, knowledgeable, lots of real life experience. I hope more senior leadership team take away the value of MHFA England and make it mandatory across the company.” “One of our Mental Health First Aiders noticed I wasn’t how I usually was. I was really struggling and I didn’t knowwho else to go to. To sit there and let me speak about how I feel and what’s happened, it made me feel reassured that I wasn’t just an employee, but she took my personal and mental health into consideration.”

reported an increased confidence around mental health issues

said there had been an increased understanding of mental health issues

said that the trained employees were supporting colleagues

said more mental health conversations were happening at work

Video case studies

noticed an improvement in procedures for signposting to further support

Hear from employees at Siemens, Thames Water, Bowmer & Kirkland, and more

See the full report

4

How we can support you Our training and consultancy is here to support you to manage wellbeing proactively and minimise the impact of mental ill health on work and life.

We’ll work alongside you to deliver training that complements and enhances your existing wellbeing strategy, if you have one. If you don’t, we’ll get you started on that journey and support you along the way. Mental Health First Aid (MHFA) England training gives people tools to support themselves and each other, so everyone can talk about mental health and seek help when needed. We teach people to spot the signs of mental health issues and guide a person towards support. We don’t teach people to be therapists, but we do teach people how to respond in a crisis, and how to reach out before a crisis happens. Legislation for Mental Health First Aid Legislation for Mental Health First Aid provision in the workplace is not yet in place. The Health and Safety Executive says: “You should consider ways to manage mental ill health in your workplace which are appropriate for your business, such as providing information or training for managers and employees, employing occupational health professionals, appointing mental health trained first aiders and implementing employee support programmes.”

Protect employee mental health through prevention and early intervention

Embed culture change across the whole organisation

Develop your managers’ skills and knowledge to have effective mental health conversations with their teams Build employees’ confidence to have open conversations around mental health and break the stigma

Encourage people to access support early when needed, for a faster recovery

Empower people with a long term mental health issue or disability to thrive in work

Promote a mentally healthy environment, allowing people to thrive and become more productive

5

Training

Training is the foundation to a healthy workplace.

Educating people about mental health helps to open up conversations, break down stigma, and encourage mental health resilience. It can also ensure people are aware of how to access help, allowing for quicker recoveries and more positive outcomes. Who to train Our flexible training options include awareness raising for all staff, designated Mental Health First Aider training, specialised skills training for HR professionals, and courses and digital learning packages for people managers. We believe the most effective way to create a healthy working environment is to train people in mental health awareness and skills at a blend of levels throughout your organisation. Every workplace is different but on the following page is an adaptable framework that, in our experience, has the greatest sustainable impact. Takeaways Everyone who completes a course gets a certificate of attendance. Mental Health First Aiders, MHFA Champions, and Mental Health Aware courses provide: – A manual to refer to whenever they need it – A workbook including a helpful toolkit to support their own mental health

Delivery options Courses are delivered online or onsite at your workplace, by an experienced associate Instructor Member. Our quality assured associates have been recruited due to their diverse business backgrounds, experience in mental health, and their ability to engage and motivate attendees. Online Mental Health First Aid deliveries take place through the MHFA England Online Learning Hub, as a blend of live training sessions and self-learning activities. Our Online Learning Hub provides a platform for an inclusive and flexible learning experience for your employees.

6

Adaptable training framework

Click on a course name to go to more information:

Whole organisation: Mental Health Aware Tackle stigma with awareness across the whole organisation, to empower people to take up the other initiatives you are putting in place

Senior leaders: Race Equity and Mental Health Champion race equity and mental health from the top to create cultural change.

People managers: Mental Health Knowledge for Managers Change the culture around mental health by providing knowledge and a framework for wellbeing conversations. Mental Health Skills for Managers Give practical skills and confidence to have supportive face-to-face or remote conversations with their teams about mental health and wellbeing.

HR professionals: Return to Work and Mental Health Equip with a tailored action plan to support the mental health of returning employees.

Designated staff at all levels: Mental Health First Aiders Practical skills to spot signs of a range of mental health issues and guide a person to support for recovery. MHFA Champions Knowledge and confidence to provide Mental Health First Aid for the most common mental health issues MHFA Refresher Update skills every three years.

7

Training for all employees

Mental Health First Aiders

Available as a two day face to face session, or as a flexible online delivery. Learners will gain: – An in depth understanding of mental health and the factors that can affect wellbeing – Practical skills to spot the triggers and signs of a range of mental health issues – Confidence to step in, reassure and support a person in distress using the Mental Health First Aid action plan

– Enhanced interpersonal skills such as non- judgemental listening – Knowledge to help someone recover by guiding them to further support, whether self-help resources, internal support such as EAP, or external sources such as their GP – Understanding of how to keep themselves safe while performing their duties – A quick reference card for the Mental Health First Aid action plan

MHFA Champions

One day session available face to face. Learners will gain: – Knowledge and confidence to provide Mental Health First Aid for the most common mental health issues

– Understanding of how to help build a mentally healthy workplace, challenge stigma and support positive wellbeing – A quick reference card for the Mental Health First Aid action plan

MHFA Refresher

Four hour session available online or face to face. Mental Health First Aiders and MHFA Champions are encouraged to take an MHFA Refresher course every three years. Just like physical first aid, regularly updating skills and knowledge empowers people to perform this vital role confidently and safely.

Learners will: – Keep awareness of mental health supports current – Update knowledge of mental health and what influences it – Practice applying the Mental Health First Aid action plan

8

Training for all employees

Mental Health Aware

Four hour session available online or face to face. Learners will gain: – An understanding of what mental health is and how to challenge stigma – A basic knowledge of some common mental health issues

– An introduction to looking after their own mental health and maintaining wellbeing – Confidence to offer support to someone in distress or who may be experiencing a mental health issue

9

Training for senior leaders

Race Equity and Mental Health Race Equity and Mental Health is an online course with senior leaders in mind. Improve the mental health of your organisation by creating an equitable workplace for all employees.

Features Delivered across three two-hour sessions and individual learning to fit into busy calendars. Sessions are: – Grounded in case studies of real life experiences – Research-based, using data and statistics to demonstrate disparities – Designed to challenge the status quo – Delivered by one Black or Person of Colour instructor and one White instructor to share lived experience and demonstrate allyship – Facilitated in a safe space to enable open conversations The individual learning ahead of each live session helps you to consolidate knowledge and build clarity on your next steps. “Get ready to open your eyes and ears and be ready to learn. We have all trodden a different path and for some this has been a difficult one. Our facilitators carefully guided us through the course, providing a safe space to learn about such an important subject.” Anita Wheeler Head of Learning, Development and Internal Communications Student Roost

Championing race equity and mental health from the top, this course is designed for six or more senior leaders to go on a collective journey of cultural change. As a group you will learn the tools to speak confidently and authentically about race, using the opportunities of leadership to dismantle racial inequities. This course will empower your senior leadership team to: – Gain the knowledge and tools to build your vision for race equity and mental health, along with impact measures to demonstrate your progress – Challenge racism from the top and address workplace inequities faced by People of Colour and Black people – Contributes to creating your race equity and mental health strategy – Find space to have open conversations tailored to your organisation’s current race equity and mental health needs – Create an equitable organisation where people feel they can bring their whole selves to work – Retain and attract talent through role modelling allyship and inclusive leadership

(Please note, we require a minimum of 6 people per organisation for booking.)

10

Training for managers

The relationship between managers and their team members is key for the health and wellbeing of the whole organisation. By empowering managers in your organisation to build supported, motivated and committed teams, you can help create a healthy workplace for all.

Mental Health Knowledge for Managers This digital learning package creates cultural change by increasing mental health knowledge and providing a framework to have wellbeing conversations.

Mental Health Knowledge for Managers is a cost and time effective way to reach all managers to create cultural change. The modules can be accessed at any time, place, or pace, giving your organisation flexible access to high quality resources from trusted experts in workplace mental health. Designed for organisations with more than 50 managers, the modules are hosted on your organisation’s own learning management system. Learning is self-directed through scenarios, quizzes, and interactive activities. This package is designed to complement face to face training by building knowledge and supporting leadership development. By empowering managers to have proactive, supportive conversations, it can reduce the need

for HR and performance interventions. See the following pages for the learning outcomes of the modules. Request a free two week access to

Mental Health Knowledge for Managers from workplace @mhfaengland.org and find out how it can fit your organisation’s needs.

11

Mental Health Knowledge for Managers Module learning outcomes

Supporting employee mental health (45 minute module)

After completing this module, you will be able to: – Understand your responsibility as a manager in supporting the mental health of your team – Recognise the business benefits of supporting mental health and wellbeing – Initiate conversations about mental health with your team – Recognise physical, emotional, or behavioural changes in your team members that may indicate a change to their mental health – Apply the Three-Step Approach to have effective conversations about mental health – Identify sources of further information and support – Feel more confident when supporting your team members

Watch preview

This module is an introduction to your role as a line manager in supporting the mental health of your team. The key to spotting mental ill health often lies in noticing physical, emotional, and behavioural changes in your team members. This will support you to develop your ability to have effective conversations about mental health.

1. Ask (15 minute micromodule)

This micromodule will cover how to start an effective conversation about mental health. You will learn to: – Identify the most helpful types of questions for conversations about mental health

– Create a supportive setting for asking sensitive questions – Initiate a conversation about mental health with your team members

2. Listen (15 minute micromodule)

This micromodule will cover the basic principles of active listening. You will learn to: – Explain the value of active listening and empathising with team members

– Recognise the barriers to active listening and understand how to overcome them – Support team members by listening with empathy and non-judgemental communication

3. Respond (15 minute micromodule)

This micromodule will cover how to guide team members to appropriate sources of support. You will learn to: – Understand the importance of confidentiality

– Identify organisational, personal and professional sources of support – Recognise which signs and symptoms require immediate professional support – Direct team members to appropriate support

12

Mental Health Knowledge for Managers Module learning outcomes

4. Managing performance (15 minute micromodule)

This micromodule will help you to consider how a team member’s performance may be affected by poor mental health and guide you to better support someone when mental ill health has had an impact on their performance. You will learn to: – Recognise when changes in performance might be the result of a change in mental health – Initiate a supportive and person-centred conversation to identify the root cause

of performance issues – Support a team member when mental health has an impact on their performance – Feel more confident when supporting your team members – Identify actions you can to take to support your team's health and wellbeing

5. Workplace stress (15 minute micromodule)

This micromodule will help you increase your awareness of stress and consider what you can do to reduce the causes of stress. You will also learn about what you can do to reduce stress proactively, to prevent stress from becoming a problem, and reactively, once a team member is experiencing stress.

You will learn to: – Identify stress and the sources of stress in the workplace – Recognise how your management style can prevent or contribute to stress – Respond proactively and reactively to alleviate workplace stressors

6. Managing workloads (15 minute micromodule)

This micromodule will focus on planning and communicating current and future workloads as a way for you to prevent or reduce stress in the workplace You will learn to: – Understand the benefit of knowing the strengths and limitations of your team

– Create a plan for how work is shared out and review it regularly to ensure work is shared fairly – Write SMART objectives to clearly communicate work expectations – Support team members’ ability to review and prioritise their own work

7. Creating adjustments (15 minute micromodule)

This micromodule will help you identify and implement reasonable adjustments in the workplace to ensure a safe and supportive environment for your team members. You will learn to: – Describe the process for determining an appropriate

reasonable adjustment – Create an environment for adjustments to be effectively implemented – Offer appropriate support and follow up with team members who require reasonable adjustments

13

Mental Health Knowledge for Managers Module learning outcomes

8. Balancing life and work (15 minute micromodule)

This micromodule will cover how to create a workplace environment that supports team members to achieve an appropriate balance of life and work responsibilities. You will learn to: – Identify a team member with a poor life-work balance

– Understand the benefits of effectively balancing life and work responsibilities – Empower team members to set and implement boundaries to ensure their life-work balance – Foster an environment where a life-work balance can be achieved

9. Understanding inequality (15 minute micromodule)

This micromodule will help you to recognise inequality in your workplace. It will help you to empathise with team members whose experience of inequality might be affecting their mental health. You will learn to: – Discuss what inequality is and what forms it takes

– Discuss the impact of inequality on specific populations with protected characteristics – Identify strategies to use when supporting a team member experiencing discrimination

10. Supporting through life events (15 minute micromodule)

This micromodule will help you understand the impact that different life events can have on your team members and provide information on how you can support them effectively. You will learn to: – Describe how stress from life events can impact a

team member in the workplace – Understand what a team member may be experiencing through certain life events – Know what support you can provide to a team member coping with a life event

11. Responding to conflict (15 minute micromodule)

This micromodule will help you identify, respond to, and better handle conflict in the workplace. You will learn to: – Discuss how and why conflict occurs in the workplace

– Recognise and respond to conflict – Develop effective teams to better handle conflict in the workplace

12. Managing remote teams (15 minute micromodule)

This micromodule covers potential challenges faced when working remotely, shows you how to support your own mental health and how to have a conversation with a remote team member about mental health and wellbeing. You will learn to:

– Understand and explain why and how remote working impacts teams – Know how to keep well while working remotely – Empower team members to use technology to communicate effectively

14

Mental Health Skills for Managers Empower managers to put wellbeing at the heart of their leadership approach with this practical and immersive course.

Learning outcomes – Identify if an employee may be experiencing mental health issues – Feel confident having open conversations about mental health with their team members – Appropriately signpost to available support and know where to go for support and guidance for themselves – Role model good self-care practice, inspiring their teams to look after their own mental health and wellbeing Delivered by workplace mental health experts, this course builds skills in your leaders to feel confident to have mental health conversations as part of their everyday management. Managers who are able to support the mental health of their teams will encourage employees to thrive, increasing talent retention. Providing this training to everyone with people management responsibilities will ensure a consistent approach to mental health and wellbeing across teams and departments, promoting healthy performance throughout the whole organisation. Online delivery This is a four hour course delivered through the MHFA England Online Learning Hub. It is an immersive live training session, led by an experienced associate Instructor Member. The flexible integrated platform gives learners opportunities to practice embedding their skills through group activities and

Takeaways – Certificate of attendance – Tools to take care of their own mental health as a manager and empower their teams – Digital workbook to use during the course – Digital support resource to help embed ongoing learning and development The trainer was excellent and for a course that was delivered all online, it was still as interactive as if you were there in person. They kept us engaged with all of us drawing on a shared whiteboard and group work in breakout rooms to role play potential scenarios. We were impressed with how slick the online experience was and appreciated how attentive MHFA England were before the course to understand our needs.” Octopus Energy “We wanted our less experienced people managers to feel able to open up conversations about mental health with team members. This course was really helpful in laying down the foundations to give our managers both the skills and the confidence to start these potentially difficult conversations.

15

Training for HR professionals

Return to Work and Mental Health A unique training blend of HR and mental health expertise which supports your organisation to retain talent and improve employee experience.

Support the mental health of returning employees, empowering them to thrive and stay in work. Better employee experience increases talent retention and reduces risk of liability. This specialised course is ideal for anyone in HR who supports employees returning to work. It will equip your HR professionals with a return to work action plan and policy tailored to your organisation, and empower HR team leads to embed learning practices that benefit everyone across the organisation in relation to returning to work. Online delivery The course is delivered through the MHFA England Online Learning Hub. It is split into two 3.5 hour modules, delivered by an experienced associate Instructor Member with HR expertise. There are two hours of individual learning to complete before each module. Takeaways – Certificate of attendance – Tools to take care of their own mental health as a manager and empower their teams – Digital workbook to use during the course – Digital support resource to help embed ongoing learning and development

Learning outcomes – Understand the conditions that employees need to flourish when they return to work – Build a toolkit to apply in a range of return to work situations​ – Learn to provide practical support to managers dealing with employee return to work after long term absence – Increase confidence and develop advanced skills to navigate complex return to work situations

16

Prices

Prices quoted here reflect both online and onsite course deliveries.

Price (exc. VAT)

Maximum capacity

Prices include: – Delivery – Instructor Member fee – Training resources and materials – Certificates of attendance – Full customer service support from MHFA England – A Client Relationship Manager to oversee all deliveries – Post-delivery reports if needed

Course

Mental Health First Aiders

£3,300

16

MHFA Champions

£2,400

16

Mental Health Aware

£2,200

25

Prices exclude: – Venue hire – Catering

MHFA Refresher

£2,200

25

Race Equity and Mental Health

£500 per person

N/A

Mental Health Knowledge for Managers

On request

N/A

Mental Health Skills for Managers

£2,200

16

Return to Work and Mental Health

£3,000

12

While we do our best to provide you with the most up to date information, all prices are subject to change. If you wish to book a small number of individual places, you may prefer to book directly with one of our independent Instructor Members (course costs may vary depending on location and Instructor Member). Please visit our website mhfaengland.org to find details of courses in your area.

17

Useful resources

Strategic guidance Implementing Mental Health First Aiders: Guide for employers This guide will take you through the key considerations to help you embed positive, sustainable cultural and behavioural change. Being a Mental Health First Aider: Your guide to the role This guide for trained employees outlines what they can expect from the role of being a designated Mental Health First Aider at work. Line Managers’ Resource Download our Line Managers’ Resource for best practice advice on how to support an employee experiencing a mental health issue. An invaluable reference guide for managers to have both before and after taking an MHFA England course. Toolkits Review our Workplace Wellbeing Toolkit before embarking on training. This three-step plan will help ensure your training roll out is underpinned by the strategy needed to make it impactful and sustainable. Download our free digital resources for mental health awareness and tips, which can help to create a culture where it’s OK to talk about

mental health: My Whole Self

Every Mind Matters Address Your Stress Take 10 Together

18

Contact us

Get in touch with our workplace mental health experts to learn more and to discuss your organisation’s requirements.

Telephone 0203 928 0760

Email workplace @mhfaengland.org

 Website mhfaengland.org

Page i Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

mhfaengland.org

Made with FlippingBook Annual report