PREFACE | 6 |
TABLE OF CONTENTS | 4 |
DISCLAIMER | 7 |
INTRODUCTION | 8 |
CASE STUDY: AN ERP SYSTEM GONE BAD | 13 |
USE DETAILED SPECIFICATIONS AND RFP/PROPOSAL FOR VENDOR SELECTION | 14 |
PERFORM ACCEPTANCE TESTING | 16 |
INCLUDE APPROPRIATE EXPRESS WARANTIES | 18 |
NEGOTIATE RELEVANT DELIVERY SCHEDULES/MILESTONES | 21 |
NEGOTIATE PROGRESSIVE PAYMENT SCHEDULE | 22 |
BE CAUTIOUS WITH FIRST TO TRY-ALPHA/BETA TEST | 25 |
CONSIDER RESPONSIBILITIES FOR SYSTEM REPLACEMENT AND CONVERSION | 27 |
DEFINE DISASTER RECOVERY PROCESS, POLICY, AND PROCEDURES | 28 |
IDENTIFY KEY PERSONNEL | 31 |
UNDERSTAND USE OF HOSTING, SUBSCRIPTIONS SERVICES, APPLICATION SERVICE PROVIDER (ASP), SOFTWARE AS A SERVICE (SAAS), AND THE CLOUD | 33 |
THE INTERNET OF THINGS (IOT) AND ARTIFICIAL INTELLIGENCE (AI) | 36 |
CONSIDER ISSUES OF CONFIDENTIALITY/DATA PRIVACY/ SECURITY | 42 |
BLOCKCHAIN TECHNOLOGY AND CRYPTOCURRENCY | 44 |
ASSURE SUFFICIENCY OF SCOPE OF USE | 46 |
COVER INTELLECTUAL PROPERTY RIGHTS, OWNERSHIP, AND PROTECTION | 48 |
ALLOCATE RISKS THROUGH INDEMNIFICATION | 50 |
ASSURE SUFFICIENCY OF USE OF THIRD PARTY SOFTWARE AND OPEN SOURCE | 51 |
ASSURE SUFFICIENCY OF USE OF THIRD PARTY SOFTWARE AND OPEN SOURCE | 51 |
UNDERSTAND THE IMPACT OF BANKRUPTCY ON SOURCE CODE | 52 |
NEGOTIATE REMEDIES | 54 |
SPECIFY TERM AND TERMINATION | 57 |
DETERMINE LIMITATIONS OF LIABILITIES | 58 |
BE AWARE OF EXPORT CONTROL | 59 |
IDENTIFY JURISDICTION AND VENUE | 60 |
CONSIDER TAXES | 62 |
DETERMINE WHETHER TO LEASE OR PURCHASE | 64 |
REVIEW INSURANCE | 66 |
COMPLY WITH THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT | 67 |
NEGOTIATE MAINTENANCE AND SUPPORT | 68 |
CONSIDER UNIQUE ISSUES FOR FRANCHISED OR FRAGMENTED BUSINESS SYSTEMS | 70 |
COMPLY WITH LAWS AND REGULATIONS -SPECIAL CONSIDERATIONS FOR HEALTHCARE RELATED BUSINESSES | 71 |
RECOGNIZE THE TYPES TECHNOLOGY RELATEDAGREEMENTS | 73 |
DON’T TREAT THE CONTRACT AS AN AFTER THOUGHT | 75 |
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