University of the Arts, London - Head of Campus Services

Head of Campus Services Candidate Information Pack

Photograph by John Sturrock.



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UAL Estates Strategy Overview of Residences

Job Description

Person Specification

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The Recruitment Process

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University of the Arts London ( is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multi‐cultural environment.



University of Arts London

University of the Arts London is in the top 5 universities in the world for art and design. They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. - Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni - 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.

- Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). - 14% (20) of the Current Royal Designers for Industry are UAL alumni. - Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. - Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.


UAL Estates Strategy

The University aims to be a place that will challenge, inspire, surprise and stimulate, to be recognised as one of the foremost institutions in the world for learning, practice, research and development in arts, design and communication, and to provide a learning environment in which originality is recognised, difference is respected, and excellence is pursued.


UAL has an incredibly diverse estate spanning Central and Greater London and includes a broad range of property types encompassing academic, teaching, research, commercial, social, hospitality, residential and public realm spaces. The property portfolio is made up of 16 academic sites and 13 student residences hubs with buildings ranging from listed historic buildings to new state of the art facilities. This dynamic and diverse mix in one the world’s leading cities gives an exciting and challenging proposition to the UAL Estates department. The Estates department is currently undertaking an unprecedented estate transformation programme. Following the success of UAL’s relocation of Central Saint Martins as the centrepiece of the King’s Cross regeneration scheme, we are proposing over the next 5-7 years to replace over half of the academic estate with some major developments including two buildings in Stratford and Elephant and Castle totalling circa 70,000 sq m. We will increase our portfolio of owned halls of residences by the addition of at least two halls totalling circa 800 beds and continue to maintain and adapt the remainder of the 170,000 sq m estate to meet the needs of the University for decades to come. The current financial strength of the University, combined with opportunities in the property market, provide a unique opportunity to deliver the vision of a more unified, rationalised estate. Whilst recognising the importance of the individual identity of the six Colleges, this is an opportunity to create greater campus environments, showcase its collections and archives and enable the University to act cohesively. 07

Primary interventions up to and beyond 2022 will be:

• The creation of new facilities for London College of Communication, London College of Fashion, Camberwell College of Arts, and University Services; parts of Chelsea College of Art will also be upgraded. • A new Students Residence hall has now been delivered at Camberwell College of Arts and opportunities to build further UAL owned or part owned Halls of Residences are being explored, particularly local to academic premises where viable. Means of shortening tenures and providing lower rental accommodation for students will be pursued and the Pastoral and Social Programme activities in residences will be a core part of service delivery. • A backcloth of creating a sustainable estate will enable the University to position itself as an influencer in this area for decades to come. The design of new premises will incorporate low energy sustainable operational concepts. • The Facilities Management Services to the Colleges and University Services are tailored to suit the evolving development and rationalisation of the estate. The Services Team maintains the estate ensuring compliance with safety standards. Maintenance is proportionate to the condition and predicted tenure of each building. • In operating, maintaining, rationalising and developing the estate the Student Experience and working environments for staff are of paramount importance. Through effective engagement with end users their needs and priorities are embedded in the strategy. • Buildings for the future must be future proofed for the digital world and appropriate for multi-functional usage for multiple stakeholders. Through research and innovation UAL will strive for world class sustainable facilities.


Central Saint Martins ER

Key to locations Central Saint Martins KX – Kings Cross ER – Elthorne Road BH – Back Hill London College of Fashion JPS – John Prince’s Street

Sketch House

Cordwainers Court

LG – Lime Grove GL – Golden Lane CR – Curtain Road MS – Mare Street UAL

Central Saint Martins KX

London College of Fashion MS

Will Wyatt Court


Central Saint Martins BH

London College of Fashion CR

LCF 03 London College of Fashion GL

Costume Store

AS – Accommodation Services Office CO – High Holborn/Central Offices


London College of Fashion JPS


Don Gratton House

Key to tube lines

London College of Fashion LG

Jubilee Northern Bakerloo Central Circle District Hammersmith Metropolitan Victoria Piccadilly London Overground Waterloo & City DLR First Capital Tramlink

London College of Communication

Chelsea College of Arts

Highline Building

Bernard Myers House

Camberwell College of Arts

Brooke Hall

The Glassyard Building

Camberwell Campus

Furzedown Student Village

Wimbledon College of Arts


Job Description (1)

Job title: Head of Campus Services Accountable to: Associate Director, Estates Management and Development Contract length: Permanent

Hours per week: 37 Weeks per year: 52 Grade:


Service: Location:

Operations & External Affairs

The Granary Building, 1 Granary Square, Kings Cross, London N1C 4AA/ Across UAL sites

Who are Estates? The Estates Department at UAL plays a vital role in ensuring that the environment in which you learn, study, work and teach supports you in these endeavours. With a total estate exceeding 170,000 m2 spread across 16 sites from Wimbledon in South West London to Hackney in the North East, our responsibilities are varied and cover Accommodation Services, Student Accommodation Development, Retail and Catering, Security, Sustainability, Major Projects and Facilities Management. Facilities Management (FM) work day and night to ensure University buildings are kept running, safe and clean. We are continually raising standards and thinking imaginatively about how we can improve the working, studying and learning environment at UAL for our students and staff. Amongst other things, we: • deal with 26,000 Helpdesk requests per year • are made up of over 100 in-house and 200 contract staff • dispose of 1,200 tonnes of waste per year • processes 10 million access card swipes per year • manages a cleaning and maintenance budget of approximately £11m Role Purpose: The primary role of the Head of Campus Services covers the academic portfolio with some limited services that support our own managed halls. The post holder’s main objective is to ensure UAL retains and maintains a strong portfolio of Estates and facilities, so that students want to study with us and the creative industries want to work with us. The purpose of the role is to lead and influence UAL’s staff and student’s working environment through establishing a strong network of productive relationships across multi-disciplinary teams and stakeholders. The post holder will be accountable for delivery of a customer-focussed service that meets the University’s strategic ambitions. Working in close collaboration with the Associate Director of Estates Operations and Development and the Head of Hard FM Services, you will be responsible for the leadership, management and motivation of a multi-disciplinary team of facilities services professionals, accountable for ensuring the highest standard of performance is maintained and to ensure that the highest level of customer service across each of the UAL campuses and associated premises is delivered. This includes cleaning, caretaking, portering, security, grounds, car

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parking, post and transport in a timely, efficient, resource-effective manner, maintaining customer satisfaction levels, through the use and management of direct labour or contractors as appropriate. The post holder will liaise closely with directorate technical, professional and other staff, in the delivery of reactive and planned maintenance. Crisis and effective communication are core responsibilities, including out of hours, working closely with Heads of Colleges and Services. As a senior member of the University you will be expected to work such hours as are reasonably necessary in order to fulfil the duties and responsibilities of the role. You may also be required to work such additional/different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. You will be required to regularly travel to other sites as necessary. Duties and Responsibilities • To lead the Facilities Services team and service suppliers on the strategic direction of facilities services across the University Estate. • To provide effective leadership, specialist knowledge, advice and guidance and line management to both an internal team of Facilities Managers and Facilities Assistants and to take sole responsibility for the contracted service suppliers, in the delivery of an excellent customer focused facilities service to support the student experience and staff activities.

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Job Description (2)

• To work in close association with UAL’s HR team where required to manage policies and procedures effectively in ensuring that the Facilities team provide an effective service to clients • To train, lead and motivate staff to provide a customer focused service that provides a high level of satisfaction and experience for students and staff, structuring your teams to be highly effective. Front line student facing staff in particular must focus on providing a courteous and positive experience for our students. • To work closely and collaboratively with peers and colleagues in all other areas of Estates activities to ensure effective collective team working and that to ensure our facilities are designed, procured, constructed operated (where applicable) and maintained effectively and sustainably. • To work collaboratively with other University support services, especially Finance, Legal and Procurement, and College management teams in providing services that complement course requirements and the specific needs of students and staff. • Work collaboratively with the Accommodation Residences Manager for the provision of Soft Services to our own managed halls. • To develop and implement, in association with the Head of Hard FM an effective FM strategy, which through continuous review/audit of FM services investigates, considers and presents the most suitable method of delivering the FM services to ensure that quality of delivery is aligned to best value. • In association with the Head of Hard FM, undertake research into best practice to monitor and measure the effectiveness of all FM services, review customer needs and foster an environment of continuous improvement. • Develop an annual business and quality plan setting out building specific and University wide priorities for driving improvements in the quality of building maintenance services. • To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed and ensuring effectiveness and organisational confidence in the service delivered. • To work in association with the Head of Hard FM to ensure effective running of soft work streams under the Total Facilities Management package operating across all sites. • Delegated responsibility for an annual soft facilities services budget to ensure that directly managed staff comply with the University financial regulations, policies and guidelines. • To work closely with procurement to ensure that outsourced service contracts are prepared to specification, tendered, evaluated and are representative of the university and stakeholder requirements. • To identify and develop policies, procedures and standards which encourage and demonstrate best practice and incorporate systems for continuous assessment and improvement with the aim to deliver an exceptional range of soft facilities services service.

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• To act as the informed client providing facilities technical advice to stakeholders on soft services delivery across the estate portfolio. • Demonstrate duty of care to ensure that our contracted service suppliers and their staff maintain a safe environment whilst carrying out their duties and are compliant with all health and safety legislative procedures. • Responsible for performance management and appraisals, to identify training and professional development requirements that are consistent with the changing and evolving needs of the business. • To manage contracted service partners ensuring that delivery is consistent with contractual agreements and KPI’s whilst remaining flexible to the changing business requirements of the University. • To prepare and present reports and management information for the executive and senior stakeholders of the university on facilities services performance such as KPIs, SLA’s, business cases for facilities initiatives and capital investment. • To contribute towards the development of an integrated directorate and lead and develop a service that instils customer excellence that will best enable the directorate to support the delivery of the university’s core activities and meet clearly the identified needs of its customers. • Work with and assist other senior directorate staff in formulating policies, managing the estate and ensuring a physical environment which is safe, attractive and fit for purpose. • Contribute towards the development and enhancement of the directorate’s presence on the university website. General • Assume other reasonable duties consistent with your role, as determined by the Director of Estates, which may be assigned to you anywhere within the University. • Undertake health and safety duties and responsibilities appropriate to the role. • Work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work. • Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • Make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness. • Conduct all financial matters associated with the role accordance to the University’s policies and procedures, as laid down in the Financial Regulations.

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Job Description (3)

Key Working Relationships • Associate Director Estates Operations and Development • Director of Estates • Associate Director Catering, Retail and Accommodation • Deputy Vice Chancellor, Chief Operating Officer • Pro Vice Chancellors and Directors of College Administration • Residence Manager and Group Residence Manager in Accommodation • Head of Hard FM, • Health and Safety team • Technical Managers • External Contractors and Suppliers. • Staff and Students • Student and Trade Unions Specific Management Responsibilities Staff: Operational staff/Facilities Manager and Facilities Assistants. External Suppliers: Numerous

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Person Specification

Job Title: Head of Campus Services

Specialist Knowledge/ Qualifications

• Degree or extensive experience in relevant area. • Membership of relevant professional body – BIFM or similar. • Building Services Technical Knowledge. • Technical building knowledge of building construction/services. • Sound understanding of Health & Safety practices & legislation. Strategic & tactical management experience in soft and hard FM services. • Experience of managing supplier relationships. • Experience of performance management & output specifications. • Experience of procurement & contract management. Financial management (budget preparation & control) experience. • Proven successful delivery of FM services. • Experience of introducing & managing change. • Experience of working across multi-sites. • Risk Management experience including disaster recovery. • Experience of successful commercial and employee relations negotiation. • Experience of reactive and PPM systems and implementation, in house and outsourced. • Proven ability to deliver highest standard of performance and customer service. • Proven ability and track record of successfully providing an outstanding working environment for large and complex organisation • Builds effective teams, networks or communities of practice and fosters constructive cross team collaboration. • Communicates in a compelling and influential way adapting the style and message to a diverse internal or external audience in an inclusive and accessible way. • Initiates innovative solutions to problems which have a strategic impact. • Motivates and leads effectively, setting the direction of one or more function and promoting collaboration across formal boundaries. • Ability to define and deliver vision for the new service enhancement ambitions. • Effectively plans, prioritises and manages the delivery of complex projects or activities to achieve long term strategic objectives.

Relevant Experience • Developing & maintaining QA management systems.


Communication Skills

Creativity, Innovation and Problem Solving

Leadership and Management

Planning and Managing Resources

Professional Practice • Contributes to advancing professional practice/research or scholarly activity in own area of specialism.

• Proven ability to undertake research in to best practice for the provision of building services and identify and implement best practice in the service provision to improve current service delivery.



The Recruitment Process

For a confidential conversation please contact our advisor Michael Hewlett of The Management Recruitment Group on T: 020 8892 0115. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering statement (of not more than 2 pages). Applications should be sent to Closing date for applications: Monday 18th February 2019.

The Management Recruitment Group

Regal House 70 London Road Twickenham TW1 3QS Tel: 020 8892 0115


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