DEPUTY DIRECTOR OF ESTATES AND ACADEMIC ENVIRONMENT (ESTATES SERVICES) CANDIDATE INFORMATION PACK
London South Bank University (LSBU) is one of London’s largest and oldest universities with over 23,000 students and 2,000 staff. Since 1892, the University has been providing vocationally-relevant, accredited and professionally recognised education.
The Deputy Director of Estates and Academic Environment (Estates Services) is one of three senior posts reporting
directly to the Executive Director of Estates and Academic Environment (EAE) and part of the Strategic Management Team responsible for defining and delivering the estate strategy which underpins the overall delivery of the LSBU Corporate Strategy 2015-2020. The postholder will be jointly responsible for pro-actively developing and co-ordinating the physical environment to create and maintain an optimum learning environment. This includes the two LSBU campuses at Southwark and Havering and campuses occupied by the other members of the LSBU Group in Lambeth and Southwark. You will be responsible for the delivery of efficient, effective soft FM services tailored towards the evolving and changing business requirements of diverse stakeholders across the university estate whilst supporting organisational direction and initiatives.
LSBU is an enterprising, civic university that tackles real-world challenges. Since 1892, LSBU has been providing relevant, accredited and professionally recognised education. The majority of courses are accredited by professional bodies, and many feature placements and opportunities for work experience, which allows students to take advantage of the links the University has built with industry. Academic staff are often industry professionals who continue to foster working relationships in their respective fields.
The University has seven schools of study:
• Applied Science • Arts & Creative Industries • Built Environment & Architecture • Business • Engineering
• Health & Social Care • Law & Social Science
Teaching and the main administration is conducted at the Southwark Campus for all courses, except the professional courses in nursing, midwifery, health and social care, which are also offered at Havering.
The Chief Executive of London South Bank University is the Vice Chancellor who is supported by an Executive Team consisting of a Deputy Vice-Chancellor, two Pro Vice-Chancellors, Executive Director of People and Organisation, Chief Operating Officer, Chief Finance Officer, and the University Secretary. The Executive provides support to University Board and the Vice-Chancellor in the execution of their responsibilities. The Executive engages in strategic planning for the University that will require increased awareness and exposure to developments outside the institution. The Executive has primary responsibility for development of proposals to the Board and for delivery of the medium-term strategy. In particular, the Executive makes recommendations to the Vice Chancellor on the following: • The education character and mission of the University. • The development and delivery of strategies to achieve the character, mission and goals of the university. • The opportunities and challenges faced by the University and its subsidiaries • The medium-term strategy for approval by the Board
Members of the Executive are expected to act as a team and to conform to the values set out in LSBU’s behavioural framework.
Below the Executive is an Operations Board.
The Operations Board comprises the collective senior management of the University. The Operations Board provides a vehicle to ensure effective oversight of, and accountability for performance management and detailed operational management. Responsibility for operational management lies with each member of the Operations Board, but the Vice Chancellor expects that management responsibilities should be devolved to the lowest level commensurate with efficiency, effectiveness and accountability.
The Operations Board advises the Vice-Chancellor/Chief Executive on the following issues: • The strategic leadership and overall management of the University. • The development of an integrated corporate plan designed to deliver the vision and medium term strategy. • The efficiency and effectiveness of the University’s operations. Members of the Operations Board are expected to act as a team and to conform to the values set out in LSBU’s behavioural framework. In the first instance the LSBU Operations Board will comprise of: The Executive; Deans of Schools; Director of Academic Related Resources: Director of Enterprise; Director of Planning, Information Reporting; Director of Marketing and UK Student Recruitment, and Director of Estates.
Academic Facilities The Perry Library at the Southwark Campus houses over 400,000 books and provides access to over 12,000 journals in print and online. As well as staying open till midnight during term, members of the University can access its electronic resources via the internet. The Learning Resources Centre provides over 400 personal computers on open access (also until midnight) together with training, help, and advice. There are also libraries and IT provision at the health campuses. Leisure and Entertainment The new Student Centre is home to a range of activities and support for students including the Students’ Union which supports numerous societies ranging from cultural, such as African, Asian and Chinese, to the mainly social societies such as the D-Zone groups for those into dance music. An Athletic Union works within a central University Sports Academy, with a gym, fitness centre and sports hall located at the London Road building. Accommodation and Student Welfare Around 1,400 hall places are available close to the main campus at Southwark, with many rooms having en-suite facilities. The University guarantees accommodation to international students and gives priority to first and final year undergraduates. The University is constantly looking to develop and extend the benefits of its location and the features of its varied landscape. This leads us to create innovative new buildings, redevelop Grade II-listed properties and carry out a programme of changes and improvements that constantly further enhance our student offer.
JOB SPECIFICATION School/Department: Estates and Academic Environment (EAE) Job Title/Grade: Deputy Director of EAE (Student Services) - Grade A Reporting to: Executive Director of EAE Purpose of the post
The post is one of three senior posts reporting directly to the Executive Director of Estates and Academic Environment (EAE) and part of the Strategic Management Team responsible for defining and delivering the estate strategy which underpins the overall delivery of the LSBU Corporate Strategy 2015-2020. The postholder will be jointly responsible for pro-actively developing and co-ordinating the physical environment to create and maintain an optimum learning environment. This includes the two LSBU campuses at Southwark and Havering and campuses occupied by the other members of the LSBU Group in Lambeth and Southwark. You will be responsible for the delivery of efficient, effective soft FM services tailored towards the evolving and changing business requirements of diverse stakeholders across the university estate whilst supporting organisational direction and initiatives. These services include, but are not limited to :- Outsourced contracts - security, cleaning and waste management, catering, reception, grounds maintenance and pest control ‘In house’ services - furniture supply, switchboard, space management/moves, room bookings, post/goods delivery and distribution, wayfinding, signage, CAFM system/Helpdesk and portering. The postholder will be required to deputise for the Executive Director of EAE during periods of absence where appropriate. MAIN ACTIVITIES AND RESPONSIBILITIES: 1. General • To lead the Estates Services Team and service suppliers on the strategic direction of
estates services, implementation and management of the customer service portfolio across the university. • To ensure the delivery of an excellent customer focussed estates service to support both the staff and student experience • Act as ‘risk champion’ for all Estates Services operations and ensure compliance with the University’s risk management strategy through the identification and management of risks effectively and economically • To demonstrate a duty of care to ensure that contracted service suppliers and their staff maintain a safe environment whilst carrying out their duties and are compliant with all health and safety legislative procedures. • To work with Health, Safety and Resilience on auditing and compliance issues including the production of safe systems of work , risk assessments etc. • Any other duties that may reasonable be required from time to time commensurate with the grade of this position 2. Strategy & Policy • To develop long terms strategies in the areas under the postholders management control including the production of annual operational plans for the delivery of Estates Services. • To develop and implement a robust system and process of monitoring service delivery and communication of delivery to the stakeholder • To identify and develop policies, procedures and standards which encourage collaborative working and demonstrate best practice, incorporating systems for continuous assessment and improvement with the aim to deliver an exceptional service. • To regularly review current service delivery for all estates services to ensure that value for money is delivered at all times • To assist with the development and implementation of a BIM strategy for the University.
JOB DESCRIPTION JOB DESCRIPTION
3. Staff Management • To be responsible for the day to day management of staff including performance management, the undertaking of appraisals, the identification of training and personal/ professional development requirements consistent with the changing and evolving needs of the business. • To promote a culture of health and safety by ensuring that Estates Services staff are competent and compliant with health and safety legislation. 4. Operational Management • To work in partnership with all other services within EAE to ensure that the Department works as one Team delivering a professional, high quality service to customers and stakeholders and to assist with the delivery of soft landings/mobilisations of new buildings and significant refurbishments. • To oversee the management of contracted service partners ensuring that delivery is consistent with contractual agreements whilst remaining flexible to the changing business requirements of the University. • To maintain clear SLAs for each aspect of the service and to present regular reports on the delivery of services based on the agreed KPIs. • To act as the informed client providing estates services advice to stakeholders on refurbishment and capital projects across all campuses. • To work closely with Procurement to ensure that the EAE outsourced contracts are prepared to specification, tendered, evaluated and are representative of the university and stakeholder requirements. 5. Reporting & Communication • To present and prepare both written and verbal reports, providing management information to Senior members of the University on a regular basis.
• To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered. 6. Revenue & Budget Management • Day to day management of a delegated budget of approx. £5m including the maintenance of accurate financial records for both income and expenditure in line with the University’s financial regulations, policies and guidelines. • To deliver the delegated annual budget in line with forecasts. • To provide clear evidence of value for money. • The identification of income generating opportunities. 7. Environment and Sustainability • To lead on all environmental sustainability initiatives within all Estates Services functions including membership on the Sustainability Stakeholders Group and working directly with students. • The ongoing development and review of a sustainable waste and waste reduction policy to reduce waste sent to landfill and increase re-cycling across all campuses. • To support sustainability programmes and initiatives and to ensure that sustainability impacts are addressed e.g. through the procurement of goods and services etc.
SELECTION CRITERIA A. Educated to a degree level or equivalent with a professional qualification or experience which is relevant to the role e.g. BIFM professional qualification or similar. B. Extensive knowledge and experience of managing and providing effective and efficient soft facilities services across a diverse campus portfolio. C. Experience in the day to day management of a diverse staff team including the identification of training, performance management and staff development. D. Experience of designing and implementing service plans at both strategic and operational level. E. Demonstrable experience in imbedding excellent customer service into the day to day operational processes and delivery. F. Excellent communication skills and the ability to communicate with a diverse range of both internal and external stakeholders both verbally and in writing. G. Proven experience of procuring and managing a range of external contracted services including regular review of performance and contracts. H. Operational project management and strategic planning and organisational skills. I. A full understanding of Health and Safety legislation and its practical application in the day to day delivery of the services. J. Extensive experience in the management of a multi million pound delegated budget in line with required financial processes and procedures. K. Ability to prioritise own workload, work under pressure with the minimum of supervision to meet deadlines. L. The ability to work outside normal contractual hours if required from time to time commensurate with the grade of this position.
M. Able to demonstrate an understanding of equality and diversity, and its practical application.
CONDITIONS OF SERVICE This post is graded at Grade A. The full time salary range is per annum is £62,183 - £72,059. The core hours of duty for this post are 35 hours per week Monday – Friday, 09:00 – 17:00 with one hour unpaid for lunch each day. However you will be expected to work outside of these hours (evenings/weekends), on occasion depending on the demands of the job. Annual Leave commences at 26.5 working days per annum plus public and bank holidays and days when the University is closed. The successful candidate will serve a 20 week probationary period and an interim report will be made at the end of 12 week’s service. All appointments are subject to the receipt of references satisfactory to the University. It is standard procedure to apply for references only for the successful candidate. Offers of appointment are subject to proof of permission to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006 and original documentary evidence will be required. The successful candidate will be required to complete a pre-employment medical screening questionnaire, and may be required to undergo a medical examination prior to a written offer of employment being made. The University offers automatic membership to the Local Government Superannuation Scheme (LGPS) which is a defined benefit occupational pension scheme. The benefits under the Scheme are based on length of membership and final salary. Contribution rates vary according to the level of pensionable pay. Details of the contribution rates and pay bands, together with details of the Scheme can be found in the London Pensions Fund Authority (LPFA) document: A Brief Guide To Your Pension Scheme.
EQUAL OPPORTUNITIES POLICY STATEMENT The University is committed to equality of opportunity both as an employer and as an educational institution. The University will promote good relations among its staff and students and will create conditions which contribute to the full development and potential of all its members.
For a confidential conversation please contact our advisor Michael Hewlett (firstname.lastname@example.org) of The Management Recruitment Group on 020 8892 0115. Applications should consist of a comprehensive CV and a covering letter. Applications should be sent to; email@example.com. The closing date for applications is 13th January 2019.
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