THA Journal - Oct 2017 - EC

HospitalityRe view The Official Journal of the Tasmanian Hospitality Association October 2017

IN THIS EDITION: * Hospitality 2020 & Beyond “Lead & Inspire” * THA & TasTAFE Awards for Excellence wrap up * [THAT] Foundation - From the Chair * Hospitality partnership leads to strong employment outcomes * TasTAFE Drysdale programs raising awareness about careers in Hospitality * How to win BIG on the Melbourne Cup

Corporate Partners

• Jura Australia • QikID • Premium Beverages • Tasmanian Hotel & Catering Supplies • OnRoad OffRoad • RAMS • Tourism Brochure Exchange • Thirsty Camel • Wise Employment • Vanquad Vending • Moo Music • Steps • Silver Chef •WT House Betta Home Living • JobNet • Grinders • Lion Dairy & Drinks • Parr’s Heat Pump Centre • Hoshizaki Lancer • Collins SBA • Knight Frank • PPCA • Workskills • Samuel Smith & Son • Red Bull • Tas Water • Oakley Textiles • CRE Brokers • APM

• Commonwealth Bank • National Australia Bank • Westpac Bank • ERM • Entertainment Publications • Europcar • The Smiths Snackfood Co • Small Business Safety Systems • First Aid Training Tasmania • ANZ • Bendigo Bank • Energy ROI • Qantas

CONTENTS

Regulars: 2

2020 & Beyond....”Lead & Inspire”

Key Events in Tasmania

7 Membership Update 8 Industrial Relations 10 Industry Skills and Workforce Development 13 Opposition Report 23 [THAT] Foundation Report 24 Tourism Tasmania Report 31 Tasmania Police Report 32 Max Hitchins - How to win BIG on the Melbourne Cup 35 Business Events Tasmania Update The Hon. Jeremy Rockliff - Drysdale as a Centre of Excellence for tourism and hospitality training 14

Features:

THA & TasTAFE Awards for Excellence 2017 - Recap THA & TasTAFE Awards for Excellence 2017 - Winners and Photos TasTAFE - Hospitality partnership leads to strong employment outcomes

29 TasTAFE Drysdale programs raising awareness about careers in hospitality

CLUBS T A S M A N I A

Established 1839

October 2017 www.australianhotels.asn.au

Hospitality - 2020 & Beyond “Lead & Inspire” Industry Conference / Tradeshow Wrest Point Oct 9th and 10th, 2017 $280 for the first ticket and $240 for each additional ticket To book tickets, please go to: https://australianhotels.asn.au/conference/

Treasurer Peter Gutwein MP

Premier Will Hodgman Minister for Tourism, Hospitality and Events

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

Hospitality - 2020 & Beyond “Lead & Inspire” From The President and the CEO

The last few months have seen much activity in our industry and most recently, with many deserving venues and individuals being recognised at our state and national Awards for Excellence. Congratulations to all nominees, finalists and winners. We are very excited to be hosting a state conference and tradeshow this month and THA President Paul Jubb along with CEO Steve Old, would like to thank The Hon. Will Hodgman and the State Government for their support with this. The team have put together a fabulous line up of inspiring speakers covering a range of topical issues affecting our industry today. We feel this is a ‘do not miss’ event and guarantee that you will leave the conference with a renewed outlook and a ‘can do/will do’ attitude to take back to your business and workplace. Take a look below at some of the line up or go to our website to see the full program - https://australianhotels.asn.au/ conference/ RSVPs need to be in by October 5th at the very latest. We look forward to seeing you there - you will not be disappointed!

Ben Roberts-Smith VC MG

Alla Wolf-Tasker AM

Arthur Laundy Hotel Industry Legend

Martin Ferguson AM Former Federal Tourism Minsiter

Adam Cunningham former President of Hospitality New Zealand

October 2017 www.australianhotels.asn.au

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enquiries@tha.asn.au 03 6220 7300

Hospitality Review

Key Events in Tasmania

Oct 2017 to Dec 2017

Oct 1

Burnie Show

* Papillon Theatre Royal 11/10 - 13/10 Hobart

* Devonport Food and Wine Festival 1/10 - 31/10 Devonport

* Freycinet Challenge 14/10 - 15/10

* Burnie Shines

1/10 - 31/10 Burnie

12 *

* Australian Masters Games 21/10 - 28/10 Nth/NW

Longford Show

Flinders Island Show

Sep 6 29

Nov 3 * Tasmanian Craft Fair 3/11 - 6/11 Deloraine

* Royal Hobart Show 25/10 - 28/10 Hobart

* Earth Expo

27/10 - 29/10 Launceston

Jul 8

* King Island Golf Open

* Spirit of Tasmania Cycling Tour

* Effervescence Tasmania 16/11/ - 19/11 Launceston

Ulverstone Show

6/11 - 10/11 Northern Tas

Currie

* Christmas in the City

* Bicheno Food and Wine Festival

Scottsdale Show

Huon Show

Launceston

Bicheno

Dec 9 * Circular Head Agricultural Show

* 29

* Knight Frank Point to Pinnacle

Deloraine Show

.... the place to be

Hobart

Stanley

October 2017 www.australianhotels.asn.au Photos appear courtesy of Tourism Tasmania

Introducing Foxtel Music

Now there’s a newway to generate a great atmosphere at your venue: Foxtel Music. Whether you’re looking for the visual impact of video or the power of audio, with Foxtel Music, you’ll always hit the

right notes with your customers. • Extensive library of regularly updated commercial music • Use expertly curated playlists or customise your own • Advertise venue promotions through audio/videomessaging • No PPCA licence required foxtelmusic.com.au 1300 301 248

Some features require internet. Data charges may apply. Foxtel marks are used under licence by Foxtel Management Pty Limited ACN068 671 938, 5 Thomas Holt Drive, North Ryde, NSW2113. BUS0114_3

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

Membership Report ANTHONY MCCONNON Membership and Corporate Relations Manager

Salmon is an important protein for our members. The fact that it’s a Tasmanian product means that customers, especially those from interstate and overseas, expect to see it on the menu. But salmon farming and the Aquaculture Stewardship Council (ASC) are hot topics at the moment. There is debate across mainstream media, as well as in the social media space. There are some fairly extreme views out there which have led our members to ask questions about the industry. So we decided it was time to find out! Duncan Leadbitter, head of ASC Australia was in town so we took the opportunity to invite him in to get an understanding. Duncan explains that all three of the Salmon businesses in Tasmania actively pursue ASC certification, with both Petuna and Tassal having 100% of their sites either certified or in assessment. So what actually is the ASC? It’s a global body that administers a set of standards that, if followed by seafood farmers, means they get certified and can use the ASC logo. The principle is that by promoting better managed fish farming, demand for seafood can be maintained while minimising negative environmental and social impacts. Duncan explains that the seafood companies don’t pay ASC directly.

All the information is gathered by third party auditors who must compare company and independent science reports, consult with the community and government. The main focus is on environmental performance, social acceptance and ensuring that fish health is looked after. The auditor then determines whether the farms meet the ASC Standard and issues a certificate of compliance. Heidi Hansen, Tassal Certification and Sustainability Manager, facilitates the ASC process for Tassal across the business. She explains every single employee is involved at some level. “To achieve the certification, 154 compliance points must be met across seven core principle areas – everything from social, environmental to smolt production and transportation. Certification lasts three years, with annual surveillance audits. To achieve ASC all companies must go above and beyond usual reporting standards to the most transparent levels,” she said. In 2014 Tassal became the first salmon company in the world to achieve ASC certification across all its operations. Today it maintains all its harvest stock as ASC certified and this includes two of three leases Macquarie Harbour. One lease is being fallowed (and can’t be certified) whilst the other two were recently recertified. Petuna has also gained 100% ASC compliance across all of its leases. David Wood, Petuna’s Acting CEO, recently explained. “ASC is important for our business in two ways: first on a business level, as retailers and consumers demand salmon that is certified; but also from a company perspective as every employee is now focused on maintaining ASC.” Heidi agrees, “We are definitely driven! Next time you source salmon, look for the ASC tick of approval and take comfort

in the breadth of work that goes into achieving that; the level of care and quality control in place; advanced traceability and the highest levels of sustainable reporting globally.”

October 2017 www.australianhotels.asn.au

Industrial Relations Report MERV SALTMARSH ER & Business Improvement Manager

FREE SERVICES FOR MEMBERS INCLUDING: EMPLOYMENT RELATIONS: • Recruitment and retention • Rates of pay, salaries and classifications • Salary packaging • Conditions of employment (award or award-free) • Industrial and Award interpretation • Negotiation of industrial instruments including individual and collective agreements • Employment Contracts • Fair Work Advice and EEO Commission support, as well as representation at hearings • Performance management, discipline and corrective action • Workers compensation rehabilitation • Occupational Health and Safety • Leave Management including “Sickies” • Bullying, Harassment and EEO • Transmission of business • Termination of employment BUSINESS IMPROVEMENT: • Strategy, Structure and Systems reviews • Labour and leadership profiling

One of the most sought after services the THA offers is our expert HR advice. With a team with over 35 years of HR experience, we provide free support to all of our members online, over the phone and in person. We have three main goals: to be timely, proactive and value-adding to you and your business. These three tenants compliment our solutions focused approach to provide an excellent experience to all of our members, and with our advice you can always best prepared to resolve an issue before it gets to fair work. Merv Saltmarsh, the THA's Employment Relations and Business Improvement Manager, has had HR/IR and business improvement experience across numerous industries and states and for many members is the first point of contact when they are in need of advice. "Our team is membership and relationship driven. We pride ourselves on developing continued and long-term relationships with our members and delivering ongoing value to their workplaces. Workplace relations within the Hospitality industry can be highly complex, with many layers of legislation and regulation to navigate. With intimate knowledge of the sector and many years of experience, we can simplify the process for you, minimise exposure and risk, and ensure you are not only complying with your obligations, but achieving ‘best practice’ in your businesses. As the hospitality industry’s own representative group, when you collaborate with us you can be assured that you’re receiving expert advice, based on intimate knowledge and with genuine concern of the outcomes for your business." - Merv Saltmarsh, Employment Relations & Business Improvement Manager.

• Leadership Management • Policies and Procedures

... and more! To access to all of our HR services and much more, including the members area of this website, join the Tasmanian Hospitality Association today!

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

The Tasmanian Hotels Association in alignment with the AHA as the national representative and governing body, is pleased to announce the recent resigning of the Memorandum of Understanding (MoU) for three more years.

This MoU is significant for all our members as a strong and transparent working relationship with the industrial regulators and in summary is as follows;

Parties 1.1.

The Parties to the Memorandum of Understanding (MoU) are; 1.1.1. The Office of the Fair Work Ombudsman (FWO) which promotes harmonious ,productive and cooperative workplaces and compliance with Commonwealth workplace laws 1.1.2. TheAustralianHotels Association (AHA) andby association (THA) whichprovides advice ,assistance and representation to members in the hospitality sector, reflecting its membership in hotels, resorts, casinos, taverns, wine saloons, licenced retailers, and other hospitality businesses (the hospitality sector) 1.2. The relationship between AHA and by association the THA and the Fair Work Ombudsman will be based on the principle of no surprises, constructive engagement, working collaboratively to create and maintain fair and productive workplaces and ensuring a level playing field for all businesses in the hospitality sector.

Purpose 2.1.

The purpose of the MoU is to provide a framework for both parties to enhance existing relationships and work together to improve compliance and Commonwealth workplace laws through the provision of accessible ,reliable and credible information to workplace participants

3. Framework 3.1. Each Party will nominate senior representatives (state) to meet at least twice per annum. 4. Collaboration 4.1.

Collaboration will occur primarily through exchanges between AHA and by association THA and FWO representatives

Proactive and Solutions Focused Service It’s a proactive and solutions focused initiative and “point of difference” from other similar organisations and a benefit for THA as the member representative body on behalf of our members.

October 2017 www.australianhotels.asn.au

Industry Skills and Workforce Development STEPHEN LONG Industry Skills and Workforce Development Manager

Current Issues

Building new Employment Sources – Hospitality Awareness I wrote in the last magazine about one of the major outcomes for the THA Workforce Plan being the re-engagement of the industry with employment services. These employment services have a huge client list and should be a major source of employees for the Hospitality Industry. An untapped and unused workforce with employment agencies that must be made available - and attractive to venues for employment, the industry needs to be demystified, and the industry needs to accept a new employment dynamic using employment type agencies. I promised: BE READY IN OCTOBER – WE WILL BE MARKETING EMPLOYEES TO YOU. Well call me optimistic but things haven’t gone completely to plan. The program is being finalised with the final session on 26th September, much later than anticipated. There are various reasons for this, frustrating for all concerned but we were fairly optimistic with our timelines. We are now in planning and review time and working with TasTAFE to get training done. What have we learned? • It is very difficult to get people to sessions where there is apparently no penalty for non-attendance. • Being quite specific about requirements give agencies a get out of jail quickly pass. Agencies are generally very busy and asking an agency member to make sure they have 10 attendees attend every session proved unachievable. What happens next: • Continuing to negotiate with TasTAFE for training options • Getting feedback from agencies and Commonwealth Department of Employment • Doing review and assessment of what needs to be done if this is to continue. By the time you read this all, these things will be done – by then we will have training options done and be starting to feed new employees out to the industry, hopefully in time for some positive outcomes. We have put on 3 new contractors, Marina Oakley in the South, Jo Waldron in the North and Sharon Roland is coming on board in Devonport. Brett Geeves continues to work well in the South and Outside the Square Solutions are managing the North West and some other parts of the state. Importantly, we have made some changes to the program to make sure we get more information, even if a venue doesn’t want to participate. We are following up on all venues regardless of where they have participated and pushing out our “Seal of Approval” based on whatever information we have, be it Social Media only, Social Media + Diagnostic or the full program. Each venue is judged as appropriately being recognised for their Great Customer Service based on the information we have at hand. One of the things we have learnt is that it is difficult to get into many of your venues because of the seasonal shifts in workload and staffing changes so we are adapting the program as we go to try and support you all as much as we can without being too much of a burden, so if we come back to you a few times understand our intent is to help, If you only need some basic training assistance let us know – we are happy to provide out Typsy based options at your venue for free. If we come to your venue please consider your involvement – at the least allow us to get some diagnostic information – this information forms part of a huge survey of industry issues that uses real data from real venues of all shapes, sizes, types and locations. We have already collected some important information, for example if we ask the customers (through our Social Media analysis) what the most important considerations for them are, we find the most important is not service or skills, it’s the whole venue experience. In our analysis whether we look by business size, by region or overall, this is the major like or dislike factor – important information and we are collecting much more. Great Customer Experience Program We continue to get some really important engagement with the program.

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

School Based Programs and our Ambassador Fleet The demand from the education sector continues to grow, whether it be direct approaches from schools, in conjunction with Beacon Foundation, My Education or the Uni of Tas. Pete Handy is swamped with requests and at the same time, we are trying to expand our reach into the non- Government sector. How can you help? – become an Ambassador. The THA is passionate about communicating the benefits of working in the hospitality industry, and has a fleet of youthful, energetic, engaging hospitality professionals in all regions of Tasmania that have their own unique and inspiring story as to how they embarked on a career in the Hospitality industry. The Ambassadors: • visit Government or Non- Government schools or colleges and/or a career advisors event and act as the face of the sector • share positive experiences with students and individuals who may consider hospitality as a career choice • are not expected to travel more than 30mins, on average, away from their area • are not expected to attend more than 3 events per year The prime aim of a THA Hospitality Industry Ambassador. Communicate the • positive and negative aspects of hospitality careers- what makes hospitality a great, sustainable career choice, but also the realities of working in the industry • range of pathways and job types available in the industry, not just about cooks, chefs and wait staff • hospitality as a career pathway but also as a way to gain some critical skills for the future such as time management, communication, initiative, personal presentation and punctuality • employer expectations of those working in the industry If you would like to be involved, contact Peter Handy 0404 031 004 or peter@tha.asn.au For the THA Typsy is the vehicle that gets people involved in training – it is our pathway to “participation”. A key plank for our Great Customer Experience program is contact, diagnostic, presentation and ultimately training at your venue, when you want it, not interfering in service and available when you need it. Typsy allows us to meet those requirements. It’s not accredited training but it will give your people some of the skills they need to “just do the job you want them to do”. It also provides an experience that demonstrates to your staff that training is a good thing, and we hope that leads to staff embarking on a Skills Experience through accredited channels. A better skilled industry is in all our best interests. Below is some info from Typsy – please look at this and ask yourselves the question – will it hurt me to give it a try? Is online training the answer for millennials? A recent survey has revealed what millennials want from the hospitality industry, and the answers might surprise you. One of their top concerns is simple – they want to work for companies that offer training and development opportunities. Of course, introducing a training program into your venue works well in theory, but getting staff to engage with that training can be another battle entirely. People have different learning styles, so applying a one-size-fits-all approach is unlikely to keep everyone interested. If your staff are not immediately stimulated, they will stop concentrating, which puts added pressure on you to create training that is engaging. Introducing

THA has partnered with Typsy to help members solve this issue. Typsy offers staff the chance to learn new hospitality skills through bite-sized online courses. It’s a fun style of learning tailor-made for the millennial generation. The Typsy platform caters to a number of different learning styles. There are online videos to watch and engage with, written resources for readers and writers, and exercises for kinesthetic learners. Videos are short, sharp and fun

Staff can explore a growing library of short and snappy video lessons. Categories include bartending, coffee, management, marketing and service. Typsy listens closely to the demands of its members, and new courses are constantly being added on topics that are most relevant to you and your staff. Staff can access world-leading instructors Typsy’s instructors are chosen because they are world leaders in the hospitality industry, and because they are passionate about empowering others. They are World Barista Champions, award-winning restaurateurs, celebrated bartenders, consultants and educators, and they have invaluable wisdom to share. They hail from all over the world, which would make attending their training sessions impossible on a normal day, but Typsy brings them straight to your door.

October 2017 www.australianhotels.asn.au

You can make training rewarding Your staff have the chance to complete an assessment. If they pass, they earn a certificate which they can proudly display on their Typsy profile. You can use this feature to create friendly competitions between staff. Rewards motivate people to constantly challenge themselves and take things to the next level which can only benefit your venue. By offering staff the chance to earn certificates, you’re also showing them how much you value their professional development which will increase their loyalty to your business. You can schedule training on your own terms Training is most effective when it’s consistent, and one of the most convenient features of Typsy is that you can schedule training courses out to your team at any time. Upload a list of your employees into Typsy, and then organise them into specific groups and roles. Then allocate training to those who need it, whenever you choose.

For example, if your front of house staff need a refresher on their service skills, you can schedule training courses to that particular group. Or schedule training to a single staff member, or to everyone in the organisation. Your options are flexible, and scheduling only takes a few simple clicks – freeing up your day for other things. You can monitor your team’s progress The management dashboard shows you what your staff are watching (or not watching), if they have completed assessments, if their training schedules are overdue, and how many hours of training they have completed overall. It’s a fantastic resource for determining who your engaged staff members are, and who needs an extra push. Staff can learn anytime, anywhere, on any device

Why restrict training to a particular time or day when you can learn anytime? Typsy is available on desktop and as a mobile app (via the App Store or Google Play). Your team can watch training videos wherever they are, whenever they like. They can skill up on the bus before a shift, in the break room during the day, or from the couch when they’re at home – the options are endless. Giving them the ability to self-study when they need help is a great morale booster, and it will lift the quality of their work.

Proper and ongoing training should be a priority for all hospitality venues. According to the Council of Hotel and Restaurant Trainers in the US, “companies who spend 5% or more of their budget on certified trainers experience 23% less turnover than those who don’t.” That is undoubtedly true of hospitality businesses in Australia as well, where the employee turnover rate has reached peak levels. We need to show young people that the hospitality industry is a viable career option for them, and that we care about their training and development. By offering them access to resources like Typsy, we can ensure that the future of the industry is bright. To learn more about Typsy’s online training, or to request a free demo for your business, visit the website now.

http://mbsy.co/typsy/25969129 Facebook | Twitter | Instagram | LinkedIn

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

THE HON. JEREMY ROCKLIFF MP Minister for Education and Training

The Hodgman Liberal Government is taking action to maintain the boom in our vital visitor economy. We have a Plan to Build Your Future which includes growing the number of jobs in tourism and hospitality to 50,000 by 2022. To help produce a new generation of tourism and hospitality workers who are trained to the latest and best industry standards, we are working alongside the tourism and hospitality industry to address the current skills shortage, and ensure tourism and hospitality training is flexible, responsive and consistent with what businesses need. To do this we need to upskill more workers, and a key part of our plan to do this is to revitalise the industry training centre, Drysdale House. Working with the tourism and hospitality sector - including the industry’s two peak bodies the Tourism Industry Council Tasmania (TICT) and the Tasmanian Hospitality Association (THA) – we have developed a comprehensive plan to meet the workforce development and training challenges from the rapid growth of our visitor economy. Our response to the Workforce Taskforce's ‘Servicing Our Growth’ report provides advice on the priorities and steps needed, giving Drysdale more autonomy to operate as an industry training body by establishing a sub-committee of the TasTAFE Board with industry representatives to oversee Drysdale as a Centre of Excellence, as recommended by the Taskforce report. Under the new arrangements, the entire budget and management of Drysdale will be transferred to the sub-committee, allowing it to be more responsive and effective for industry, while remaining within the TasTAFE umbrella. Drysdale as a Centre of Excellence for tourism and hospitality training

Alongside our $3.2 million investment to turn Drysdale in Hobart into a Centre of Excellence for tourism and hospitality training, including $2.65 million in capital funding and $550,000 in recurrent funding, Drysdale’s new governance model, including industry leadership, will pilot new delivery models and introduce new training options for students based on strategies that are co-designed by industry and endorsed by the State Government. This is on top of the Government’s $9 million annual investment into tourism and hospitality training for Tasmanians. Funding will be used to refurbish some areas of the Drysdale Hobart building to make it a more modern and flexible space which will be available for use by industry and other partners, including the community. Some features will include a training kitchen for industry and other training providers to use as needed, and state of the art video conferencing technology to allow Drysdale to take its training to people statewide, including regional and remote areas. Connectivity between the campuses will be a critical element of the design, so that learners can connect to programs that might not be able to be delivered physically at their campus. This integration will allow TasTAFE Drysdale to forge stronger relationships with key stakeholders and ensure its tourism and hospitality training is contemporary and closely aligned to industry priorities. TasTAFE plays a critical role in meeting Tasmania’s training needs and up-skilling our workforce for the future. Our investment will better align our workforce training with industry demands to create rewarding and sustainable careers in the tourism and hospitality sectors for Tasmanians that best meet the needs of business, and the Tasmanian Government will continue to strongly support our tourism and hospitality industry as one of our great competitive strengths. The report recommendations can be found here: http://www. premier.tas.gov.au/__data/assets/pdf_file/0003/342777/Servicing_ our_Growth.pdf

Time sheet books and crowd control registers are available at special prices to our members: Crowd Control Registers - $20 each Time Sheet Books - $15 each

Please call the office of the Tasmanian Hospitality Association on 6220 7300 or email Madi on madalyn@tha.asn.au to place your order.

October 2017 www.australianhotels.asn.au

SCOTT BACON Opposition Spokesman for Tourism and Hospitality Opposition Report

You can all my office on 6212 2383 to arrange a meeting or get in touch via social media or by visiting one of the Labor electorate offices across the state. We mean it when we say we want to hear from as many THA members as possible. On another matter, Labor was very pleased to see the Liberal Government back our plan to make Drysdale a stand-alone centre of excellence. But the Liberals should go further and adopt Labor’s positive policy to restore TasTafe and give industry a greater say in skills and training across the board. We want to restore confidence across TasTafe through greater links with industry and ensuring that at least 70 per cent of public training dollars go to the public provider. Drysdale has the potential to be a world-leader when it comes to skills and training in the hospitality space. The hospitality, tourism and training sectors can have confidence going forward with both sides of politics in agreement when it comes to the future of Drysdale.

The parliamentary report into the future of gaming markets in Tasmania has been released after a comprehensive inquiry which heard from all sides of the debate. Labor understands there is strong interest in our position on the issue from many THA members and the organisation’s leadership. We have been consistent about our approach to the inquiry and our subsequent policy decisions. We wanted to participate in the hearings with an open mind and use the evidence presented and the committee’s recommendations to help inform our policy position. Now the committee has reported we will closely consider the findings and form a clear, considered policy position to present to the Tasmanian people before the next election. Labor wants to hear from as many THA members are possible on this issue, no matter where you stand on the issue. Labor Leader Rebecca White has consistently said that the Labor Party is committed to supporting vulnerable people, but also ensuring that we look after working Tasmanians, particularly in our regions. Please make contact with me or your local Labor MP to have your say.

Turn up the heat and increase your customer satisfaction with our $5,000 Flame Effect Fire grant.

Enhance the interior style and atmosphere of your premises with the instant warmth and visual appeal of a mesmerising flame effect fire. To apply for up to $5,000 towards purchase and installation of a flame effect fire for your premises tell us why your business would

benefit from a flame effect fire and how you will help us expose more Tasmanians to a natural gas flame effect fire. For more information on the grant and to apply, please contact Ross Graham on 0448 008 062 or ross.graham@tasgas.com.au

• Offer only available for 10 commercial customers on the natural gas pipeline. • Flame effect fires are the preferred appliance but other heating appliances will be considered upon application. • The grant is for a maximum of $5,000. Amount and approval will be under the discretion of TasGas

Naturally better

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5/06/2017 8:36 am

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

THA & TasTAFE Awards for Excellence 2017

At an industry gala dinner at Wrest Point on August 21, the winners of the 2017 Tasmanian Hospitality Association (THA) and TasTAFE Awards for Excellence were announced. THA CEO, Mr Steve Old, congratulated all the nominees and finalists with special acknowledgment to all the winners on the night. “The 2017 THA Awards for Excellence have once again recognised Tasmania’s best hospitality venues from around the state. The standard of professionalism and excellence is higher than ever before which is good news not only for guests in our venues but for the industry as a whole” “As far as I am aware, the THA is the only association in the country that truly represents the whole of the hospitality industry and has an awards process that encompasses the entire industry, whether a member or not, which is a reflection on the innovation and leadership that our association continues to display for the industry and state” “The awards night showcases how strong and important this iconic industry is to the Tasmanian economy and tourism in general with more than 22,000 people employed in hospitality in this state” “With hospitality being the third (3rd) largest employing industry in the state laying claim to approximately 9% of the workforce, it is vitally important to our state that we have a strong and vibrant industry” Mr Old said “Award nights are a wonderful opportunity for the industry to get together and celebrate and with more than 520 people in attendance, it shows the strong unity and support within the industry and association” Mr Old said. “It was fantastic to see industry leaders and legends such as Angelo Fraraccio, Tim and Laurinda Bond along with Marti Zucco receive the accolades they deserved in front of their industry peers” Mr Old said “It was wonderful to announce our employee category winners who, as a result of our relationship with Hospitality New Zealand, have been given the opportunity to travel to New Zealand in early October to attend the annual ‘Hospitality NZ Conference’ which also includes a day long ‘Future Leaders’ session” Mr Old said The AHA National Awards were held on September 18 on the Gold Coast and Tasmanian venues were once again successful on the national stage with 9/11 Launceston City taking out the Best Retail Liquor Outlet, Riversdale Estate taking out the Best Regional Restaurant and, The Henry Jones Art Hotel taking out Overall Hotel of the Year in the Accommodation Division across the country.

October 2017 www.australianhotels.asn.au

THA & TasTAFE Awards for Excellence Winners 2017

Premier's Award for Contribution to the Community Angelo Fraraccio Hospitality Minister's Award for Contribution to the Industry Tim & Laurinda Bond Bertie Tucceri Award Marti Zucco TasTAFE Apprentice of the Year Josh Winchester - Mrs Jones Employee of the Year Steve Irvine - Country Club Tasmania Hospitality Industry Rising Star Sunita Kafle - Mures Hospitality Industry Ambassador of the Year Ash King - Hotel Bruny Tasmanian Wine List of the Year - Judge's Choice The Source Restaurant Tasmanian Wine List of the Year - People's Choice The Bridport Bunker Club Great Customer Experience Award Salamanca Inn Outstanding Achievement in Training and Workforce Development Vantage Group Best Marketed Establishment Hadley's Orient Hotel Outstanding Community Service and Achievement The Old Woolstore Apartment Hotel Veolia Best Environmental and Recycling Practice Pier 01 Best Outdoor/Non-enclosed Facility Puddleduck Vineyard Best Bottle Shop 9/11 Launceston City Best RSL, Sporting or Community Club The Bridport Bunker Club Best Meeting and Events Venue Wrest Point Hotel Casino Best Bar Presentation and Service Beach Hotel Best Sports Bar Beltana Hotel Best Music Venue Country Club Tasmania Best Gaming Venue

Best Specialty Bar Bruny Island House of Whisky Eat Well Tasmania Inc Award Pigeon Hole Café Best Café Pier 01 Best Breakfast Venue Three Little Ducks Best Steak Restaurant Black Cow Bistro Best Seafood Restaurant Mures Upper Deck Best Italian Restaurant Maldini Café Restaurant Best Asian Restaurant Asian Gourmet on the Pier Best Indian Restaurant Annapurna Salamanca Best Specialty Restaurant Riversdale Estate

Best Family Dining The Elimatta Hotel

Best Restaurant in a Hotel or Accommodation Venue Landscape Restaurant & Grill at The Henry Jones Art Hotel Best Stand Alone Restaurant Frogmore Creek Best Fine Dining Saffire - Freycinet Restaurant of the Year Landscape Restaurant & Grill at The Henry Jones Art Hotel Best Accessible Accommodation Zero Davey Boutique Apartments Best Hostel-Style Accommodation Montacute Boutique Bunkhouse Best Pub-Style Accommodation Black Buffalo Hotel Best Mid-Range Accommodation Country Club Tasmania Best Apartment Suite Hotel Zero Davey Boutique Apartments Best Superior Hotel Accommodation Islington Hotel Best Deluxe Hotel Accommodation Saffire - Freycinet Hotel or Accommodation Venue of the Year - Regional Tall Timbers Tasmania Hotel or Accommodation Venue of the Year - Metro The Henry Jones Art Hotel

Country Club Tasmania Best Wagering Initiative Hotel Federal - Wynyard Best Guided Tour Experience Saffire - Freycinet Best New Tourism Initiative Tall Timbers Tasmania

October 2017 www.australianhotels.asn.au

aha national Awards for Excellence Winners 2017

Best Retail Liquor Outlet 9/11 Launceston City

Overall Hotel of the Year - Accommodation Division The Henry Jones Art Hotel

Best Restaurant - Regional Riversdale Estate

October 2017 www.australianhotels.asn.au

THA & TasTAFE Awards for Excellence Winners 2017

October 2017 www.australianhotels.asn.au

Hotel or Accommodation venue of the Year - Metro The Henry Jones Art Hotel

October 2017 www.australianhotels.asn.au

restaurant of the Year Landscape Restaurant & Grill at The Henry Jones Art Hotel

October 2017 www.australianhotels.asn.au

Hotel or Accommodation venue of the Year - regional Tall Timbers Tasmania

October 2017 www.australianhotels.asn.au

Why play music in my business?

What licences do I need? Recorded music and music videos are the intellectual property of their creators and they are protected in Australia under the Copyright Act. There are at least two copyrights in most recordings and music videos: 1) the copyright in the composition or “musical work” (these licences are available from APRA); and 2) the copyright in the recording and/or music video of the song - the “sound recording” or “video clip”. PPCA’s blanket licence covers recordings from the catalogues of the thousands of record labels controlled by our licensors. In practical terms, this means that a PPCA licence will cover just about every original sound recording Australian businesses are likely to play. Alternatively individual licences are also available directly from each of the relevant copyright holders. By way of example, if someone plays a version of a Beatles song, and the PPCA licence would relate to The Beatles or the artist who recorded that particular version and then the APRA licence would relate to the Lennon/McCartney composition. How can PPCA help? The Phonographic Performance Company of Australia (PPCA) represents the interests of record companies and Australian recording artists. We offer a blanket cover, which allows you to choose to play virtually any music you may wish to in your business, without fear of infringement. We believe you know your customers best, and you should be able to choose a playlist that you know will appeal to them without restriction. For more Information, contact any one of our licensing team at PPCA on 02 8569 1111 or email licensing.mail@ppca.com.au You can also find out more at www.ppca.com.au

New research released recently from music licensing organisations PPL and PRS for Music suggests that silence in the workplace is far from golden, with over one in five (22%) businesses admitting they would go out of their way to avoid it,

preferring to lose a day’s trade than operate in a silent environment. Studies also revealed that on a typical Friday/Saturday night, venues with music had an average uplift of nearly 50%. Weekdays saw an increase of 21%. Put simply if music played in your establishment is enjoyed by a customer then it is likely that this positive response will be associated with your product, environment or experience – which is what every successful business needs.Playing music can encourage your customers to stay longer, spend more and visit more often. Socialising just isn’t the same without music. Other research has shown that recorded music and music videos can help an image, influence the experience and decisions of customers, motivate staff and positively impact sales. It helps your business stand out from its competitors. Now the question is….Do you play music in your business? Some business owners are surprised to learn that they need a licence to play copyright protected music in their business and don’t always understand that simply buying a CD or a digital download or utilising streaming services (such as internet radio), for example, which doesn’t give them the right to play it in a commercial environment. Generally speaking, any business that wants to play copyright protected music or music videos has to first obtain the requisite licences.

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For more information please contact Premium Beverages on 1300 555 166.

enquiries@tha.asn.au 03 6220 7300

Hospitality Review

CHRIS SYMONS Chair

from the chair

This year has seen the foundation receive a large increase in the number of requests coming through. Because of the fantastic support we continue to get from our members, we have been able to donate $16,000 so far in 2017. This has included donations to 19 individual children as well as two group projects. If you have not visited our Facebook page www.facebook.com/thatfoundation please do so and share with as many people as possible. THAT Golf Day

This year’s golf day was another huge success made possible by our all the businesses that entered teams and the participants who supported the event, raffle and auction. Particular mention goes to PFD for supplying the amazing food, Boags, Coca-Cola, TWE, Hostplus, RAMS and the THA staff and board members who worked on the day.

Donations Below are some of the donations we have made during August and September.

THAT was able to provide Lily with a new bath chair. This chair will allow Lily to have a bath as well as experience a paddle pool over summer. A huge thanks to Riverside Hotel for supporting this presentation. Donation 1

Donation 2

Hope received some much needed sensory items to support her development. These were an instant hit and we are sure they will make a huge difference for this family. A huge thanks to the Kingsmeadows Hotel for supporting this presentation.

Donation 3

Ethan is 3 years old and suffers from Childhood Apraxia of Speech. THAT was able to provide a new iPad which will be used for visual communication allowing Ethan to start kindergarten next year. A huge thanks to Lenah Valley RSL for hosting this presentation.

If you know of any children requiring assistance and/or are able to support with donations please do not hesitate to contact me (0408 075 734 or csymons@goodstart.org.au ) or contact the THA directly.

October 2017 www.australianhotels.asn.au

Tourism Tasmania Report JOHN FITZGERALD CEO, Tourism Tasmania

Firstly, I would like to congratulate all the award winners from the Tasmanian Hospitality Association annual Awards for Excellence. The evening was enjoyable and indeed highlighted the first rate products our hospitality industry has on offer. I commend these businesses for the part they play in creating memorable experiences that attract visitors to our state and keep them coming back for more. Last month, the 2016-17 financial year Tasmanian Visitor Survey figures were published and they continue to reveal positive news. The total number of visitors and their spending in Tasmania all continue on an upwards trajectory, and show we are tracking well towards the government and industry’s T21 goals by 2020. There is of course still work to do. That is why we jointly hosted a Visitor Economy Roundtable in July to engage a broader stakeholder group and seek their insights and opinions regarding the future growth of Tasmania’s visitor economy through to 2020 and beyond. The event was attended by around 70 industry and government leaders representing a wide range of sectors connected to Tasmania’s visitor economy, including the Tasmanian Hospitality Association.

Some common themes were raised and explored throughout the meeting, including regional dispersal, yield and workforce capacity. Participants reinforced the need for career pathways, year-round employment and cultural change to attract young people into the tourism and hospitality sectors, and to retain them. We have also just published our Corporate Plan for 2017-2020 which outlines the approach Tourism Tasmania will take over the next three years to play its part in achieving the T21 visitor economy goals. The Corporate Plan is available at tourismtasmania.com.au. One priority in the Corporate Plan is to secure a new domestic direct airline route for Tasmania. I am delighted to say we have ticked this box with Jetstar’s recent announcement about their new direct flights between Adelaide and Hobart. This service is already proving popular and is expected to attract more than 46,000 passengers a year. The direct flights commence next month giving an extra boost to our spring/summer visitation, and at just under two hours flying time, Adelaide locals can escape the heat and enjoy a slightly cooler holiday in Tasmania.

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enquiries@tha.asn.au 03 6220 7300

Hospitality Review

We are increasing our cooperative marketing with Jetstar to take advantage of this great opportunity and our latest marketing campaign has been extended to include the Adelaide market. One of our goals in the Corporate Plan is to increase the international market’s share of our total visitor numbers to 20 per cent and reduce our reliance on the interstate market. I am pleased to announce that we are tracking towards this goal with the latest figures showing that our share of international visitor numbers has increased to 17 per cent. This is a great result and I encourage the hospitality industry to remain agile and capitalise on the opportunities that arise from the increase in international visitors. Undoubtedly, they will be an important focus for Tourism Tasmania’s marketing and a future growth opportunity for Tasmania’s visitor economy. In the last edition I spoke about our new approach to international marketing. Included in this new approach is an innovative partnership we have initiated with Tourism Australia to employ Tasmanian Marketing Managers in the key western markets of Europe and North America. This partnership will allow us to benefit from the significant Tourism Australia networks in their respective markets and respond effectively to new PR and media opportunities. Our focus on Asia will also continue, and at the time of writing, we are finalising the recruitment process for in-market representatives in our key eastern markets of China, Hong Kong and Singapore. On the domestic front, our Go Behind the Scenery X marketing campaign is currently in market and runs through to 27 October 2017. This campaign focusses on Tasmania’s unique paddock to plate food and beverage offerings with the aim of generating holiday travel bookings for the spring period. Tasmanian locals share their stories in short videos and provide a ‘sneak preview’ of what Tasmania has

to offer. Some of these videos were filmed in spectacular food-lover destinations. We have had excellent engagement to date and I encourage you to check them out at gobehindthescenery.com.au. At the time of writing this article, we are also working towards a realignment of our teams to better support our new global marketing approach and help us deliver our Corporate Plan. The new look Tourism Tasmania aims to deliver a more integrated, collaborative and strategic approach to the marketing of Tasmania, generating more demand for travel and attracting more visitors. The team is excited about our new organisational realignment, which will be happening in October. However we expect there may still be a bit more work to do after the transition to finalise some team functions, work plans and programs. Keep your eyes open for more details on our new teams. So as you can see, there has been a lot going on at Tourism Tasmania recently, and there’s a whole lot more yet to happen in the coming months as we implement our plans to generate more demand and attract more visitors to Tassie. I hope the coming season is a busy and successful one for you.

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October 2017 www.australianhotels.asn.au

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