University of Southampton - Associate Director



Dear applicant, Thank you for your interest in the post of Associate Diretcor (Residential Strategy) in Residential Services at the University of Southampton.

Please find enclosed further particulars for this key role. The University of Southampton is an exceptional place whose people achieve remarkable things. We are a world-leading, research-intensive university, with a strong educational offering, renowned for our innovation and enterprise. Our University community is committed to the highest quality in everything we do. We have a global reputation for our passion and ability to work collaboratively in delivering world-class education, research and innovation that makes a real impact on society’s biggest challenges. Our exceptional students share in these journeys of discovery and become confident thinkers who can realise their full potential. We invest millions in our campus facilities and have all the modern teaching and learning environments and state-of-the-art research facilities you would expect from a leading, Russell Group university. Our vision for the future is to be a university consistently ranked in the top 10 nationally and top 100 internationally. Our student satisfaction will be amongst the highest in the country, and this will be reflected in the National Student Survey (NSS). Our graduate prospects will be among the best. Our entry tariff will reflect our reputation as a leading university, with completion rates and good degrees reflecting our commitment to fully developing the potential of our students. Our world-leading research will underpin an excellent Research Excellence Framework (REF) position. We will achieve all of this while improving our sustainability and generating a surplus that allows us to invest in our University. If you recognise this commitment to ambition and would like to contribute your expertise I would encourage you to apply.

Neil Sapsworth, Head of Residential Services.


The University of Southampton is in the top 1% of universities worldwide. We are a global centre for excellence in research and education. We are a research-intensive university, a founding member of the Russell Group, and have gained prestigious recognition for our successes and history of world-changing achievements. We have around 24,800 students. The University has seven teaching campuses. The main campus is located in the Highfield area of Southampton and we have four other campuses within the city. These are Avenue Campus, the home of the Faculty of Humanities; the National Oceanography Centre, the base for Ocean and Earth Sciences; University Hospital Southampton, the location of our Medical School; and Boldrewood Innovation Campus, an engineering and maritime technology campus which is also a base for the University’s strategic partner Lloyd’s Register. In addition, the University has its School of Art at our Winchester Campus, as well as an international branch campus in Malaysia which offers courses in Engineering. Our current position in different league table rankings and our stated aim of improving on these demonstrate our ambition and focus on quality: League table rankings: United Kingdom rankings The University is ranked in the top 20 by the three main UK university league tables. • 16th in The Guardian University Guide 2017, with 14 subject areas in the top 10 • 17th in the Complete University Guide 2017, with 18 subject areas in the top 10 • 16th in the Good University Guide 2016, with 15 subject areas in the top 10 Russell Group position We are placed 14th overall and 9th amongst the UK’s 24 leading, research-intensive universities that form the Russell Group in the Times Higher Education Table of Tables 2016. International rankings With over 10,000 universities worldwide, the University of Southampton is in the top 1% and continues to rise in the two main global rankings. • 81st in the world in the QS World University Rankings 2015/16 • 110th in the world in the Times Higher Education (THE) World University Rankings 2015-2016


Southampton is a great place to live and work. It offers a vibrant and varied nightlife, numerous leisure facilities and fascinating heritage attractions, as well as a marina and lots of green spaces. There really is something for everyone. Its waterfront location gives Southampton its own distinctive character. The city has a rich maritime heritage and a focus on water sports, sailing and ocean racing. It is well-connected too, with two mainline train stations, an international airport and easy access to cross-channel ferries. As well as the University’s arts venues, which include a theatre, concert hall and contemporary art gallery, the city has a range of venues for theatre, music, art, and comedy. Southampton has several large shopping centres with all the big high-street brands within easy reach. Southampton is one of the UK’s greenest cities and has several large parks in the city centre. Four of our campuses are close to Southampton Common – over 300 acres of managed woodland in the heart of the city. It’s the perfect place for walking or jogging and is also the venue for community events during the year. Our coastal location means there are lots of opportunities for water sports such as kayaking, windsurfing, sailing, ocean racing, and power boating. The University has a wide range of sports facilities available; and additionally the city’s Outdoor Sports Centre has all-weather pitches, cross-country routes, tennis courts and a dry ski slope. The Quays Swimming and Diving Complex offers a wide range of sporting activities. You can also perfect your swing on the city’s municipal golf course or practise winter sports year-round. If you prefer to watch rather than play, you can see Premiership football or world-class cricket. Southampton is a historically important maritime port and has played a significant role on the world stage over the last 500 years. It is still a major centre for maritime activities today; it has four dedicated cruise terminals and hosts the annual Southampton Boat Show, the largest on-water boat show in Europe. Nearby on the Isle of Wight, Cowes Week attracts the world’s best sailors for a week of competitive racing every August.


The Residential Estate provides over 6,500 bed spaces for the University and it is critical that the focus is on the development and maintenance of high quality residences to enhance the residential experience of our students. These are under the direct management of Residential Services, although some other University departments provide some services such as security, energy management and landscape management. The total insurance replacement value for both parts of the estate is £923M of which £721M relates to the Academic portfolio. As is the case with many universities the major expansion of the University of Southampton’s estate took place in the 1960s and 1970s and therefore this is reflected in both the backlog maintenance liability and estate condition. The quality and condition of our estate has, however, been improved significantly over the past few years with around 74% in Condition B. The university is near the end of a significant capital programme of some £250M and is currently planning the next phase of improvement and development. Residential Services employees 75 Residences and Reactive Maintenance and 112 cleaning services. Total revenue currently £34.4M. The Academic Estate in the University’s ownership comprises around 65 hectares of land including some 274,000 square metres of space across approximately 90 buildings. These buildings are a mixture of freehold and leasehold or in some cases are owned by partner organisations with occupation agreements. The University has started on a programme of refurbishment and will continue year on year. It has also just completed the development of Chamberlain Hall with the provision of 360 rooms. You will be joining us at an exciting time. As a member of the Residential Services Senior Management Team, you will take the lead in the delivery of key elements of the University’s strategy including residential property acquisitions and disposals, estate management, the planning of and delivery of residential projects and minor works.


As part of the senior management team the role will be responsible for taking the lead in the development and delivery of a residential estate programme to support the University’s residential strategy.

Residential Services Management Structure

Executive Director Estates & Facilities

Director of Residential Services

Residences Coordinator

Residential Strategy Manager (vacant) Associate Director (Residential Strategy)

ResSup Manager

Occupancy Manager

Facilities Manager

Finance Manager

Refurbishment & Maint. Manager

Deputy Manager Wessex Lane

Deputy Occupancy Manager

Maintenance Manager (Halls)

Deputy Manager Glen Eyre

Deputy Manager Mayflower/Archers

Updated 15/06/2017


Post title:

Associate Director (Residential Strategy)

Academic Unit/Service:

Residential Services

Professional Service:

Estates & Facilities



Career Pathway:

Management, Specialist and Administrative (MSA)

*ERE category:


Posts responsible to:

Director of Residential Services

Posts responsible for:


Post base:

Office-based/Non Office-based (see job hazard analysis)

Job purpose

The post holder takes the lead in the delivery of key elements of the University’s residential strategy including residential property acquisitions and disposals, estate management, and the planning and delivery of residential projects.

The post holder will drive the strategic implementation and constant review of the masterplans and the wider institutional residential strategy. The latter may include acquiring bed spaces through occupancy agreements and property transactions.

The post holder will manage budgets and financial risk across operations, projects for the residential estate to ensure that financial targets are met. The post holder will contribute to the work of the Residences Senior Team and will assume the responsibility as and when required as Deputy Head of Residential Services.


Job purpose

% Time

1. Leadership. On a day-to-day basis, be a focal point for all student accommodation development opportunities.


To select, appoint and manage on a day to day basis a team of property advisors for a range of transactions.

Act as the primary contact for delivery needs, projecting 5-10 year requirements.

The post holder will be expected to provide high quality strategic guidance and be able to influence and negotiate with senior University representatives across the university estate, developing solutions and milestone/programmes. Engage with internal and external agencies at senior level to ensure appropriate sector/industry knowledge is addressed in UoS’s residential strategy and vision. 2. Strategy. To provide high level support to the Director of Residential Services and the Residences senior team through the development and delivery of a residential estate programme. To contribute fully to the development of strategic goals and direction for Residential Services.

25 %

To be responsible for appraising potential occupancy agreements having regard to planning, finance, commercial property capital/rental values and the student experience.

Undertake significant project work with minimal supervision as required on Residential Estates work including commercial input. The intended work may involve preparing sites for disposal or lease and achieving best price for the University through the instruction of surveying, architectural and planning specialists.

Provide robust analysis to translate academic and business needs into fully defined residential projects.

Support the development of a robust rolling residential capital plan for the University.

3. Service Delivery and Improvement. To critically review current practice in estate management: development, procurement and delivery. Update operational plans to ensure they meet strategic goals and ensure plans are supported by monitoring KPI’s, budget information, customer feedback and other relevant evidence. Manage key elements of residential occupancy agreements and forecasts the acquisition of new and disposal of old UoS bed stock.

15 %

Lead on the portfolio of student accommodation residences and ensure any break notices are correctly served.

Appoint, lead and manage senior internal and external professional teams (architects, engineers, surveyors etc.) in the development, feasibility and analysis of strategic options. 4. Operational Accountability. Accountable for resources and budgets for all projects and operations. 5. Regulation. To ensure compliance with health & safety, environmental, construction and other relevant legislation. 5 % 6. Sustainability. To seek advice from and liaise with relevant expert and technical staff to ensure implementation of improvements on environmental sustainability in all residential estates services. 5 % 7. Systems and Procedures. To ensure continuous development of management information systems that support timely reporting to provide assurance and effective performance data to inform operational decisions. 5 %

10 %


Job purpose

% Time

8. Business Continuity. As a member of the Residences Senior Management Team to support Emergency Plans and Local Resilience plans ensuring that these relate to and are part of the overall University’s business continuity plans. 5 % 9. Represent. Work across the University as a senior member of Residential Services actively participating in wider cross-University projects or initiatives representing the Director of Residential Services when appropriate. Any other duties as allocated by the line manager following consultation with the post holder. 5 % 10. Any other duties as allocated by the line manager following consultation with the post holder.

Internal and external relationships

Other senior colleagues across the University, particularly within E&F, Finance, Legal, Procurement, HR and ITC. Colleagues from partner organisations. Relevant suppliers, contractors and consultants to Residential Services including possible service providers. Statutory bodies and representatives of Southampton, Eastleigh andWinchester city Councils. Colleagues from other universities. Staff representative groups and other such organisations.

Special Requirements

Some work outside of core hours will be required due to the remit of some operations. Travel will be involved and a car plus clean driving licence is a requirement. As a member of the senior team the post-holder may be called upon in residential emergencies.





How to be assessed

Qualifications, knowledge and experience

Degree or equivalent.

Relevant postgraduate qualification.


Membership of a relevant professional body (such as RICS or equivalent). Substantial relevant managerial experience in a large, wide-ranging estates management function.

Experience in higher education

Application/ Interview

Planning and organising Experience of planning, monitoring and delivery of programme and individual projects.

PRINCE2 or similar project management qualification.

Application/ Interview

Able to develop and monitor the estate elements of the University’s residential strategy. Able to develop significant new concepts and original ideas within one’s field in

Programme and project management of large scale property based schemes.


Problem solving and initiative


response to intractable issues of importance to the University. Able to proactively develop team dynamics and performance, ensuring quality standards are consistently achieved.

Management and teamwork

Application/ Interview

Able to foster positive relationships both within and outside of own department.


Able to proactively work with senior managers across the University to achieve key deliverables. Able to establish and build relationships with key stakeholders. Able to negotiate effectively on both employee and external contractual matters.


Communicating and influencing

Media training and experience of communicating with press, TV and radio media.



Excellent diplomacy and influencing skills including the ability to manage upwards.


Able to develop and lead key communications strategies.

Excellent communication and interpersonal skills, both written and verbal. Sound financial and budgetary management skills with demonstrable experience of managing large revenue budgets.

Application/ Interview

Finance and budgets

Residential development and estate management financial experience.

Application and interview

Proven commercial acumen in the property arena.





How to be assessed


Practical experience of developing and delivering a strategic approach to service delivery leading on plans for operational improvement. Extensive experience of delivery and achievement at senior management level meeting strategic goals on time and within budget. Experience of assessing services to ensure that they respond to and deliver to the overall organisational aims. Proven ability to understand complex organisations and discern, and react appropriately to, political and commercial influences so far as they impinge on the planning and delivery of services. Demonstrable experience of implementing change to bring about better performance on sustainability in hard facilities management functions. Practical and well used negotiation skills in an HR setting. Be available out of hours for support, advice, including attendance on site in the case of emergency.

Planning, development and management of a residential estate.


Application and interview

Service Delivery

Delivery of estate management in a residential setting.

Application and interview



A widely based understanding of sustainability issues and how these relate to the HE sector.

Application and interview

Other skills and behaviours


Special requirements

Clean driving licence and use of own car for work to travel between sites.


We have developed a modern and progressive pay structure that rewards our staff with highly competitive salaries. Common salary principles

Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. For a confidential and informal discussion and to apply, please contact the University’s appointed recruitment partners Nick coppard and Ben Duffill at The Management Recruitment Group. Nick Coppard T: 020 8892 0115 | M: 07896 079 495 E: Ben Duffill T: 020 7959 2368 | M: 07976 125 010 E: The closing date for applications is Sunday 21st January 2018. Following the closing date, applications will be reviewed and The Management Recruitment Group will undertake preliminary meetings with selected candidates during the week commencing Monday 22nd January 2018.

across the University include: • Transparency and fairness

• Equal pay for work of equal value • Opportunities for career progression • The potential for employees to earn more for ex- ceptional performance. In addition to basic salary the University offers a

benefits package which includes: • Generous Holiday Entitlement • USS Pension Scheme • Voluntary Healthcare Scheme • Staff Discounts

68 King William Street London EC4N 7DZ

Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

Tel 020 7959 2368

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