HOSPITALITY—REVIEW
COVID-19 SURVIVAL GUIDE
THE OFFICIAL JOURNAL OF THE TASMANIAN HOSPITALITY ASSOCIATION: APRIL 2020
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C O N T E N T S
THA PRESIDENT PAGE 4 THA CEO PAGE 4 WHAT OUR MEMBERS SAY PAGE 6 PREMIER OF TASMANIA PAGE 8 MINISTER FOR HOSPITALITY PAGE 8 INDUSTRIAL RELATIONS MANAGER PAGE 10 GALLAGHER INSURANCE PAGE 12 CLUBS TASMANIA PAGE 14 TASMANIAN GOVERNMENT PAGE 16 TASMANIAN LABOR LEADER PAGE 28
HOSTPLUS PAGE 30 TOURISM TASMANIA PAGE 34 BUSINESS EVENTS TASMANIA PAGE 36 LIQUOR AND GAMING PAGE 38 TYPSY PAGE 40 TASMANIA POLICE PAGE 42 BLUELINE LAUNDRY PAGE 43 TIPS FROM A PSYCHOLOGIST PAGE 44 MEET THE TEAM PAGE 49 CORPORATE PARTNERS PAGE 51
HOSPITALITY—REVIEW PUBLISHED BY THE THA 25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 03 6220 7300 enquiries@tha.asn.au www.tha.asn.au Cover photo by Brooke Cagle on Unsplash.
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THA PRESIDENT Paul Jubb
THA CEO Steve Old
W e are in unprecedented times and, unfortunately, we can’t look back on history to learn from past learnings and ideas. We are in uncharted waters. We have chatted to hundreds of people in the past few weeks. From business owners to leasees, to managers, to staff, to politicians from all levels, to consumers and customers, they all say the same thing - “when will this end and how will Tasmania look when we are on the other side?” We wish we had the answers to all the questions. But what we do know is this – if there was ever a time for the industry peak body to stand up and help the industry, now is that time. We believe the THA is doing exactly that for everyone in the hospitality industry in Tasmania… but there is always more to do. We are in constant contact with politicians from all persuasions, at all levels including local, state and federal. We will leave no stone unturned in our efforts to protect you and your business. That is what the THA has done since 1839 (181 years) and we won’t stop now. This magazine is ‘the Hospitality industry survival guide’. It has been put together to help every operator in the state. We hope you can use it to understand where assistance and information are available and what the THA is doing to help you. We thank our THA corporate partners who are ready to help you and your business survive and revive once this epidemic passes. Through State Government funding, we are providing you access to FREE one-on-one business advice workshops or group webinars for Tasmanian hospitality operators so that you can get all the information and assistance you need to survive. If you haven’t already, contact the THA on 6220 7300 and get your appointment locked in.
T he THA will continue to lobby for assistance for operators and we encourage anyone in the industry to contact us when you need help or assistance on any issue. Daily, we are providing advice to the state government on areas where assistance is required by operators as well as stimulus ideas for the industry. We are working hard to try and support each business with problems or queries, so please don’t be afraid to come to us with any of your issues, we are here to help. We are also in contact with entities that you as a business may deal with, seeking discounts and waivers for your fees and costs during this crisis.
“We are all in this together… we will get through this together… ”
We have had many good wins so far and we will continue to work for you and industry. The THA is a highly successful and influential industry body that is lobbying hard for everyone in Tasmanian hospitality. We are proud of our voice and our achievements through this crisis. The THA is also part of the Australian Hotels Association (AHA) and Tourism Accommodation Australia (TAA) National organisations so we have the assistance of other state and territory branches as well as a national office working for our members all around the country. The Tasmanian hospitality industry’s response to government measures to control COVID-19 is inspiring. We have seen you swiftly support your communities by adapting your operations, closing your doors and taking care of your staff and families through these darkest of times.
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We ask that everyone closely monitors the THA website where we are putting all the key data for operators www.tha.asn.au/coronavirusinformation We also want you to ‘Follow’ our Facebook page and receive all the updates @tashospitality or simply call the office on (03) 6220 7300. When times are tough, leaders need to stand up. The THA is doing that and will always do that for the betterment of all operators in the industry. As CEO of this great association, alongside the President, I will continue to lead from the front and fight for you and your business. Stay strong and remain part of the THA family. We are all in this together… we will get through this together… the THA will lead and be there with you.
We are all in this Together
We will get through this
Together
We’re here to to support your business 03 6220 7300 enquiries@tha.asn.au www.tha.asn.au
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W H A T A R E H O S P I T A L I T Y B U S I N E S S E S
contacted about this program and more so afterwards!” — Denise Baker, Masons Cottages
“Perfect! Thanks to THA - there is so much information we needed someone to sort through it and it makes our lives a whole lot better.” — Jeff Hamilton, The Verve “Grateful for the lobby strength of THA helping the whole of the industry get through this situation.” — Grant Hurst, Southern Wild Distillery “Thought the THA’s effort was fantastic. I’m a little guy I do everything got no-one to help me, now I have, great feeling.” — Nathan Talbot, Full a Beans Espresso Bar “Repeated thanks to the THA they stood up and pulled the industry together. The call came out of the blue and it was nice to know someone cared.” — Sharee Turner, Aldermere Estate Strahan “From the information at hand the lobbying being done by the THA is proving that the THA are there for all within the industry. Fantastic initiative by the THA and Government to ensure someone is listening and willing to offer assistance.” — Adrian Wallace, Tamar Valley Wine Centre “Thank you so much for reaching out to us. We really appreciate the assistance, plus all the information given. Once again, I would really like to say thank you to the THA for throwing us the lifeline during this crisis.” — Jonathan and Stefaan, Furneaux Restaurant “I think it is good that the THA is lobbying on behalf of the whole industry. Someone needs to be doing it for everyone and the THA is in a good position to represent it. I was very happy to be included in the program. I needed some help.” — Cindi Forsyth, Murchison Lodge “I am all for the THA representing the whole industry. I have been in the industry for 30 years but still needed help so it is good the THA has assisted us. We need that support network. I was really happy to be
“I am all for the THA taking the lead in lobbying especially when things vary state to state. I was very happy the THA reached out to offer support.” — Emma Robertson, Sush “I am very happy that the THA is lobbying for support for the industry. We definitely need it. I was very happy the Lufra was included in the program.” — Louise Griffith, Lufra Hotel “It is good that the THA is lobbying for the whole industry because they know what the industry is needing and thinking. I was very happy to be included. Zambreros may be a large brand but I am only a small business franchise so I needed help.” — Marco Pak, Zambrero Sandy Bay “The THA is well positioned to lobby for the industry. A whole industry approach is always the best. A collaborative effort which is what the THA seems to have been able to do. I was very pleased to be included and contacted.” — Pam Swain, Fitzpatrick Inn “I was able to pass on information to my boss. They have a six-property business so they were on the mark with information but still thought it was great assistance for the THA as a whole of industry body. It is good that the THA is lobbying for us all. Someone has to represent the whole industry and the THA is in a prime position to keep in contact. I think they can help us with Typsy training during the downtime to improve staff training for when we resume. I was very happy to be included.” — Peter Derkley, Stewarts Bay Lodge “It is good that the THA lobbies, they are in a good position to represent us as they are in contact.
I was very happy to be included.” — Pamela Jose, Zambrero Hobart
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… S AY I N G A B O U T T H E T H A ?
“Should the THA be lobbying for the industry? Hell yeah! The THA needs to be lobbying to stop people being financially crippled by this.
“It is fabulous that the THA is lobbying for the industry. I was very happy to be included.” — Angela Forsyth, Gladstone Hotel “It is a massive benefit for the THA to be lobbying. They need to continue to assist the industry to survive and lobby to refine the support criteria. I was very happy to be approached.” — Brett Sawford, Beachfront 32 “The THA lobbying is fantastic. We need it, are desperate for it. I was very happy to be contacted about this program.” — Fiona Chatterton, Kermandie Hotel “The THA have been very helpful. The THA is brilliant and as a member they explain and help me all the time. The cost of membership has paid off well and truly. It was great to be included.” — Georgie Roland, Grand Hotel
It was great to be involved.” — Lee Green, Greens Hotel
“The THA lobbying for us gives more scope and options to get advice to get feedback for us. I was very pleased to be included.” — Sharon Drake, JJs Bakehouse “In terms of lobbying for all levels of tourism and business, there is a vacuum there that the THA can fill because they have been more effective than other industry organisations. I was very happy to be included.” — Tony Park, Port Arthur Villas
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PREMIER OF TASMANIA Peter Gutwein MP
MINISTER FOR HOSPITALITY Sarah Courtney MP
I n such challenging times it is fantastic to see the determination and optimism that Tasmanians are displaying and this is no more evident than in our Hospitality sector. I am completely aware that the decisions I have made to date have had a massive impact on all the businesses in this sector, however I want to assure you that they have been made with the health and well being of all Tasmanians first and foremost. In reality I expect to have to make more decisions that will have further impacts as we move ahead. Simultaneously this Government has announced a range of social and economic measures that are designed to complement the Federal Government’s packages that support business and the community at this time. The first tranche of these we consciously prioritised the hospitality, tourism and seafood sectors and have backed this up with further initiatives that are designed to help businesses survive and where at all possible retain as many of their employees as possible. I must also acknowledge the work that the THA team is doing in working with Government to communicate effectively to its membership and to raise issues that require our attention. As I continue to say we must work together, be responsible and follow the guidelines that come from specialist medical advice and as Tasmanians come through the other side with a vision and capacity to regain our status as Australia’s highest performing destination. I thank you for your support and professionalism.
T he events of the past few months are unprecedented with the impact of COVID-19 taking its toll. We are fighting a battle on two fronts, to save lives in our community and to save Tasmanian businesses who are the backbone of our economy. The Tasmanian Government recognises that our hospitality industry is a vital contributor to the state’s economy, it is one of the largest employers. Over the past few weeks, I have been speaking with many small business operators and it has been heartbreaking to watch many of them have to close their doors due to the COVID-19 pandemic. “The Tasmanian Government is working hard to provide support to business owners, to employees and to the community… ” As Minister for Small Business, Hospitality and Events, I want to assure you that the Government will do everything we can to cushion the blow of the economic impact we are now facing. We have announced Tasmania’s most significant Social and Economic support package ever, totalling $985 million. Building on the previous measures, this package will deliver more support to more businesses, ranging from interest free loans, grant programs, help to get businesses online, electricity and fee relief, plus other measures. I have also recently announced Round 2 of the Small Business Emergency Grants Program, which offers support of $2,500 to eligible businesses who have not yet received funding under the first round. On top of this, the Small Business Hardship Grant Program providing grants of $15,000 is also now open. Eligible small businesses must demonstrate severe hardship, show they are able to operate in the current environment and provide necessary products and services to the community, or are
For further information on Tasmanian Goverment stimulus and support measures visit: www.coronavirus.tas.gov.au
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As a hospitality business, now is a great time for you to review your operations, assess current stock levels and plan future events to bring people out of their homes once the current restrictions are finally lifted. Although we are unable to conduct face to face meetings, Supagas can provide support and advice either by phone or video conferencing. in strong positions to continue to support local jobs and economic growth into the recovery phase. As the peak body for hospitality in Tasmania, the Government has allocated $50,000 to the Tasmanian Hospitality Association (THA) to train and support workers in this important sector over the winter months, to improve productivity and to be ready when tourism returns to normal busy levels across the state. Further to this, an additional $200,000 has been made available to the THA to provide business continuity and cash flow advice to any Tasmanian hospitality business and I will continue to work closely with Steve and the THA Board to ensure that businesses receive the support they need. While we are strongly focused on the physical and economic impacts of the Coronavirus, the mental health of ourselves, our friends, family and employees may also be impacted, so I encourage you to take a moment to check in with them when you can. The Tasmanian Government is working hard to provide support to business owners, to employees and to the community and we are committed to ensuring Tasmania is well positioned for a successful recovery and to see a return to our strong and vibrant hospitality sector.
We can discuss what’s currently in place with your Gas supply and also look at ways we can assist you during this difficult time. All hospitality businesses are welcome to call or arrange a video conference with Supagas, and we can start planning your reopening.
Jason Simmonds Hospitality, Heaters and Major Accounts Sales Manager VIC/TAS Email: JasonSimmonds@supagas.com.au Phone: 0419 366 877
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INDUSTRIAL RELATIONS MANAGER Merv Saltmarsh
Points to consider regarding Coronavirus impacts on your business A s Coronavirus continues to impact the community, it is an important time for all businesses to consider how they plan to continue their operations should key employees become ill, required to work from home due to isolation or other work-related considerations to be taken into account as the outbreak impacts across Tasmania. Employment law often poses problems for both employers and employees and as such it is imperative that you have sound and credible support advice available. Controls employers can put in place to manage the risk of COVID-19 “Employment law often poses problems for both employers and employees…” • The latest physical distancing measures can be found on the Australian Government website www.australia.gov.au As a result of these measures, a number of restrictions are now in place on the range of venues and activities that businesses may operate. • For those businesses that are still able to trade, you must still implement appropriate controls to manage the risk of exposure to COVID-19. • For further information on risk management, see the Model Code of Practice: How to manage work health and safety risks: www.safeworkaustralia.gov.au • If you need help deciding what you need to do at your workplace, visit www.worksafe.tas.gov.au Communicate changes to employees Regular communication with employees is important during periods when a business is undergoing major workplace change. Most awards and registered agreements require employers to consult with their employees regarding changes.
FREQUENTLY ASKED QUESTIONS:
Q. What if an employee presents for work and they are sick? Can I send them home to self-isolate? • If you request staff to self-quarantine, beyond government recommendations, you pay them as normal. Q. What if an employee refuses to come into work or perform duties due to concern about being exposed? • If an employee refuses to attend work (or perform certain duties) as a precaution, unless they are acting in accordance with government guidelines or have real or imagined safety concerns it may be refusing to undertake a legal and lawful instruction. • Consider alternative work arrangements such as working from home, alternate work area or other hygiene protocols. Q. Does the employer have to pay an employee to self-isolate? • If directed by employer to self-quarantine, and this is beyond government recommendations, then yes you need to pay them as normal. • If you are directing an employee to self-isolate, within government recommendations, then see above. Q. Does the employer have to allow an employee to work from home (if they are not sick)? • The employer can determine, depending on the role and whether you have the required IT and infrastructure.
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Q. They are instructed by a medical professional to self-isolate? • No, unless they have paid personal leave entitlements available to use, in which case they may request to access this, in accordance with leave policies. Q. They are in quarantine? • No, unless they have paid personal leave entitlements available to use, in which case they may request to access this, in accordance with leave policies. Q. Employee has flu symptoms and should be in self- isolation, but feels fit to work and is required to work? • Regardless of whether they feel fit to work, they must follow Australian Government advice. If this means that they must self-isolate, then there is no requirement to pay, however you may wish to consider allowing them to access their paid leave entitlements if they wish to take them, in accordance with leave policies. • If they turn up for work, you can send them home on health and safety grounds and pay them in full. Q. They have flu symptoms, are not in self-isolation and employer does not want them to work? • If they are saying they are fit to work despite symptoms, and you don’t want them to attend work, then this would be deemed suspension on health and safety grounds so you would pay them in full. • We are aware that employers will not want their employees to have any financial difficulties. So, we would encourage you to find ways of staff being able to work to enable them to receive full pay. For example, working from home or working on alternative projects, if you don’t have the technology to allow them to work from home. • Regardless of your statutory obligations as an employer, it is unsettling that employees might suffer financially when self-isolating to protect their colleagues. Where they have paid leave entitlements, they are able to access, we would encourage you to consider allowing them to take these to ease the financial burden. THA templates available upon request • Stand down due to Coronavirus templates • Alternative work arrangements during coronavirus-letter template • Reducing hours of work and rates of pay • Fair Work www.fwc.gov.au/about-us/contact-us If you have any other questions in relation to your employees, or any other matters please contact us.
• You will need to ensure working from home policies are up to date and appropriate health and safety risk assessments are performed. Q. What if the employer needs to close all or part of the business? • If a business is required to temporarily cease its operations due to government advice (i.e. it is outside of the employer’s control), the employer may be able to stand down employees that cannot usefully be employed. • JobSeeker or JobKeeper options are available dependent on eligibility criteria being satisfied. Q. Can the employer force employees to reduce their hours or salary in the event of a business slow-down? • We would suggest consulting with your employees to find alternative solutions where possible such as reductions in hours or salary for a period of time by agreement between the employer and employee. • This agreement should be an agreed variation as per award consultation requirements. Q. If business starts to slow down, can I force employees take annual leave? • This will depend on the award, agreement or employment contract that applies to your employees or organisation. Generally speaking, there are limited circumstances where you can insist on employees taking annual leave (e.g. in the case of excessive leave balances which is 8 weeks in most awards). Q. What happens if I need to make a positions/person redundant? • The normal rules will still apply. • You will need to demonstrate that it is a genuine redundancy; • You need to follow any consultation requirements in the relevant award, agreement or contract; • and you need to consider all other alternatives such as redeployment. • You will also need to comply with any notice requirements and pay any redundancy, leave and other statutory entitlements as applicable. • We strongly advise that you seek specific advice in these circumstances. Q. Do I have to pay them if they choose to self-isolate? • This would be unpaid unauthorised absence; however, you may wish to consider allowing them to access their paid leave entitlements if they want to take them, in accordance with leave policies.
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GALLAGHER INSURANCE 5-step pandemic business continuity plan
A s the COVID-19 pandemic spreads, it is important now, more than ever, to take action on your business continuity plan. It will help guide your employees and your business through the uncertainty of this pandemic. Gallagher provides robust risk management and well- being strategies that aid with the protection of both your business and your people. 5 steps to safeguard your business during a pandemic 1. Review Evaluate your business continuity plan, insurance coverage and determine alternative plans. It is important to have an overview of your entire business and how you will continue to run during the pandemic. 2. Communicate Opening lines of communication within your business, with external stakeholders and vendors and with clients can help you respond to and develop mitigation strategies Make sure your business continuity plan is accessible to all those who may need it during and after the outbreak. 4. Prepare Have a core internal response team that can develop business mitigation processes and plans that can take action as needed. 5. Contact Keep in contact with your staff, stakeholders and clients on how your business is being impacted and responding to the crisis and what resources are available to support all those involved. in real time. 3. Educate
5 steps to safeguard your employees during a pandemic 1. Review Have an overview of the current position of your business and how it will respond during and after a crisis. Release any pre-written materials you may have such as health alerts, vaccination policies and communication protocols during the pandemic. 2. Communicate Share information with your employees about the pandemic, its scope and impact, your business continuity plan and direct them to credible sources like WHO or the Department of Health for further information. 3. Educate Give your employees up-to-date information about your pandemic safety response via email, text and company- wide updates. Issue travel advisories and any other steps you can take to limit the spread of the pandemic. 4. Prepare Review your physical workspace for any possible areas of contamination or anywhere that may be accessible for those outside of your company like delivery drivers and couriers. Take steps to increase office cleaning and improve company-wide hygiene. 5. Contact In case of emergency or spread of pandemic within your workplace, seek advice from the Department of Health for your state or territory so you can organise a coordinated response to stop the spread. For more details please go to the following page: www.ajg.com.au/pandemic-preparedness
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Tasmanian Small Business Support and Stimulus Package
Book your 45-minute Business Continuity Plan NOW with the assistance of the team at Collins SBA
This is a 45-minute Assistance Meeting on Zoom or phone, to discuss our COVID-19 Business Continuity Plan and guide you through the best actions to take, including the navigation of the Government (federal, state and local) assistance packages available to you as a business. If required we can assist you with preparing a cash flow budget for the next 12 months, and then advise and help you understand your ability to operate successfully during (if possible) and post the COVID-19 environment,
including your ability to repay loans that may be required for survival. Members of THA and Non-Members in the Hospitality Industry
Call the THA now so they can help you access a fully- funded grant that will provide you with financial and strategic guidance to help you through this tough period.
For more information visit www.tha.asn.au/ coronavirusinformation or call 6220 7300.
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CLUBS TASMANIA AndrewMoore
T he year 2020 has certainly provided an unprecedented challenge for our community clubs, with the impact of COVID-19 seeing most community clubs shut-down as an interim Government measure. We trust you, your family, your staff and your members are keeping safe and staying positive during this time. In late March, I took the time to personally call each of our members and check in on their staff, ask what support the club or venue needed and how we can help. We were overwhelmed with the impact of the news of clubs closing until May 31, staff being stood down and competitions, training and social events all cancelled. Feedback from the phone calls helped inform a number of lobby briefs we prepared up through to governments, we convened a teleconference with 15 peak bodies that identified what the financial impact was for sports from COVID-19 and we continue to service our members that require immediate advice and support. We are grateful for the positive comments that staff shared with us, appreciating the individual phone call, the level of support provided and the commitment to advocate for the community club industry, so that staff were supported and venues could remain viable. While all of us were overwhelmed during this time, our spirits were lifted when we heard the following; • The volunteers at Devonport RSL jumping in to help the club adjust and re arrange furniture to meet strict social distancing policy, (even if it was for a short time) • Corporate sponsors and suppliers not hesitating to offer to collect and rebate unused stock • The licensee and volunteers at Invermay Bowls and Community Club jumping in to help the club quickly sell all current stock • Local government considering granting clubs rent relief and landlords offering reduced rents
• A number of clubs and venues thinking outside the square and adjusting their business model so they continue to employ staff and trade with take away meals, within strict policies • The committee at Rosny Park Bowls and RSL taking the opportunity of a shut-down to review all of their operations, develop a mission statement and strategic plan ready for when the COVID-19 crisis abates later in the year and the club reopens • The Smithton Club, continuing to work with Club Tasmania in preparing a grant application to the Tasmanian Community Fund, round 40 grants program and • A thank you note from Kingston Beach Golf Club, who reached out to say thanks for saving them $11,000 annually on the energy bill which now, given the COVID-19 crisis, was timely Below is a graphic that can help us all prioritise our energy and focus, in a time of crisis.
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Five proactive strategies for community clubs during COVID-19 As the community club industry braces itself for a challenging time ahead, the impact of COVID-19 will be felt by all industries. Why not take the time to prepare your club or venue for the rebound later in the year with five strategies that clubs can consider that might help re- position their club, brand and or venue? Unfortunately, what community clubs have always done may not work when we come out the other side of COVID-19. 1. Modernise your website and social media and update your digital assets. Research indicates that consumers and families check your online reputation then make a decision where to spend their money, volunteer their time or register their child to participate 2. Take time to review your brand, freshen your approach and brainstorm how the club can adjust standards and expectations 3. C ollaborate with other clubs, with your peak body, with local government and importantly, your members and keep communication flowing during the COVID-19 shut-down “We trust you, your family, your staff and your members are keeping safe and staying positive during this time.” 4. Create a short term plan for the next six months and a broader, longer term strategic plan, that will carry your club forward, post COVID-19 5. Identify possible on line training and access support and advice during the shut-down phase of COVID-19, that will increase the skill set of your volunteers and staff and 6. Undertake a three step process (right hand column), that informs the club and members of the financial impact that COVID-19 will make on your club Clubs Tasmania – Open for business during the COVID-19 crisis Clubs Tasmania reminds all our members that, while the community club space is now operating very differently to how it was operating back in early March, as is much of the world, we have a number of strategies that can help your club prepare for re-opening, when that time comes. • We develop partnerships to help your club reduce costs • We help with strategies to increase revenue in your club
• We support your club to reduce the workload on volunteers • We build capacity with invitations to free community forums across the state Together with the broader THA network, we remain committed to continue to strengthen the community club industry and the current COVID-19 crisis presents an opportunity for all community clubs to see how together, we can support your club. While we are operating remotely please reach out during this time for support andrew@tha.asn.au or phone our toll free number 1300 125 827. We are here to help!
FINANCIAL IMPACT
STEP 1.
ESTIMATING THE REVENUE SHORTFALL
The first step is to understand and estimate what the impact of a delayed season start means for your Club’s income streams.
STEP 2.
BUDGETING AND REDUCING DISCRETIONARY SPEND
The second step is to understand which of your costs are required versus discretionary, to identify potential areas of cost saving.
STEP 3.
UNDERSTANDING THE GAP
The final step is to compare the revenue shortfall with your cost reduction measures to understand the net Club impact.
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TASMANIAN GOVERNMENT COVID-19 recovery support
T he following information details a range of different funding and support packages available to those businesses, venue owners and operators, employers, employees and volunteers in the hospitality industry who have been affected by the impacts of COVID-19 in Tasmania. Government Fees and Charges Fact sheet page 19 The Government will freeze, waive or cap fees and charges for small businesses, including: • Water and electricity bills will be waived for the first quarterly bill received after 1 April 2020 for small business customers on Tariff 22, 94, 82 or 75, including those small businesses on market contracts that could access those tariffs. • Electricity prices will be capped, and water prices will be frozen next financial year. • The Government will freeze all fees and charges subject to the Government Fee Units Act 1997. The Government will also waive the roads component of motor tax and vehicle registration where that business has been significantly impacted by measures taken to manage COVID-19. The Government will also waive land tax for 2020-21 for commercial property owners financially impacted by COVID-19, where the land tax is paid by the business owner. Liquor license fees reductions and waivers Fact sheet page 19 A 50 per cent discount on liquor licencing fees and a waiver of all application fees for the calendar year 2020, back dated to 1 January 2020.
Payroll tax relief Fact sheet page 19
The Government will extend the previously announced Payroll tax waivers for the hospitality, tourism and seafood sectors and for Tasmanian businesses with payrolls less than $5 million which have been impacted by COVID-19 to ensure that these businesses will pay no payroll taxes for the entire 2019-20 year. This measure will be delivered through a combination of payroll tax refunds and waivers. For advice contact the State Revenue Office on (03) 6166 4400 or taxhelp@treasury.tas.gov.au or visit sro.tas.gov.au/payroll-tax for more details. Small Business Emergency Support Grant Fact sheet page 25 To assistant affected small businesses in identified industries, grant payments of $2 500 are now immediately available. To apply, visit www.business.tas.gov.au and complete the online application form. To apply you will need to supply information to confirm your eligibility. For advice on eligibility or for assistance with your application please call Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au Small Business Hardship Grant Fact sheet page 25 To assist the longer-term impact on Tasmanian small businesses, $15 000 grants will be made available for small businesses sectors that are experiencing severe financial hardship. Applications for the Small Business Hardship Grant will open shortly through www.business.tas.gov.au Businesses should first apply for the Small Business Emergency Support Grant, however a successful application does not mean automatic entry or approval for a Small Business Hardship Grant. For advice on eligibility or for assistance with your application please call Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au
For advice and more details please contact Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au
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Business continuity grant Fact sheet page 24
initiative up to $250 000. For more information please contact the THA on (03) 6200 7300 State Sector – Casual Worker Support The Government will provide casual workers in the State Sector with the two weeks paid special leave if they are directed to self-isolate as a result of COVID-19. Rapid Response Skills Initiative - Increased funding Individuals who have been stood down or lost their job as a result of COVID-19 will be able to access immediate support to connect to work or training. Through this program: • up to $3 000 will be available for individuals to gain skills or licences to help them into a new role • businesses that have immediate job needs and opportunities available will be able to access a job-ready pool, including to match people to immediate priority skills needs, such as in the health, food and retail industries. Digital Read for Business Program The Digital Ready for Business program will be boosted with $150 000 to assist small businesses understand the most effective ways to successfully take their business online via targeted one-on-one coaching and advice. This includes assistance to establish a professional, stand- alone online presence with ecommerce capability and effective customer engagement via a standout social media profile. The program will provide a coordinated service to ensure each SME receives the most appropriate digital expertise. Returned Service League Support The Government will provide each of the State’s 52 RSL clubs with a grant payment of $10 000. Targeted Small Business Grants Program for Apprenticeships and Traineeships Fact sheet page 19 The targeted Small Business Grants Program provides a
The Government recognises the need for Tasmanian businesses to prepare for the resumption of normal operations and funding available to help Tasmanian businesses to trade through and survive the economic impact of COVID-19, and accelerate recovery. For advice on eligibility or for assistance with your application please call Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au Business vehicle registration relief Fact sheet page 23 To support significantly impacted Tasmanian small businesses, business vehicle registration savings and deferrals are now available. For advice on eligibility or for assistance with your application please call Registration and Licensing Services on 1300 135 513 or email vru@stategrowth.tas.gov.au Business Support Loan Scheme Fact sheet page 21 Loans from $20 000 up to $250 000 are available to assistant eligible businesses for the purposes of supporting business continuity, viability and sustainability during the Coronavirus period. This may include for: • Purchase of business plant and equipment. • Improving distribution channels and online shopping accessibility. • Implementing initiatives to improve the sustainability and viability of the business. • Ensuring that essential business continuity is maintained. For advice on eligibility or for assistance with your application please call Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au The Tourism and Hospitality Training Fund Fact sheet page 19 The Government will provide $100,000 the Tourism Industry Council Tasmania (TICT) and the Tasmanian Hospitality Association (THA) for training in the tourism and hospitality sectors over the winter months, to improve productivity and to be ready to bounce back when tourism returns to normal levels across Tasmania. Tourism and Hospitality support In addition to the Tourism and Hospitality Training fund, the Government will provide $200 000 to the Tasmanian Hospitality Association (THA) to provide business continuity and cash-flow advice, increasing the funding for this
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What does the situation mean for apprenticeships and traineeship contracts? Skills Tasmania understands that businesses, vocational education and training providers, apprentices and trainees are currently facing unprecedented challenges in light of the unfolding COVID-19 situation locally, nationally and around the world. It is important to note that as an apprentice, trainee, or employer, it is not necessary for your employment contract to be immediately cancelled. There are options available to amend training and work hours to meet the needs of employers, apprentices and trainees in difficult circumstances. Skills Tasmania has the authority under the Tasmanian Traineeships and Apprenticeships Committee to suspend your training contract for up to three months so it is still in place once conditions improve. The Tasmanian Traineeships and Apprenticeships Committee, through Skills Tasmania, also has the capacity to vary the employment requirements of your training contract, for example, varying the minimum number of hours of employment. We strongly encourage you to consider these options and the continuation of your apprenticeship or traineeship in Tasmania. We are committed to supporting Tasmanian apprentices and trainees, and their employers during this challenging time. For full information of the flexibility of your contract please the TTAC Policies and Guidelines, in particular: Guideline 3: Suspension of Training Contract, and Guideline 6: Employment Requirements for Training Contracts. To discuss your specific circumstances pleased contact your Australian Apprenticeship Support Network (AASN) in the first instance. MAS National - 1300 627 628 MEGT – 136 348
$5 000 grant for businesses that hire an apprentice or trainee in the tourism, hospitality, building and construction, and manufacturing industries. Funding for this measure has been brought forward. For advice or more information please contact Skills Tasmania on 1800 655 846 or enquiries@skills.tas.gov.au or visit www.skills.tas.gov.au Youth Employment Scheme Fact sheet page 19 The Scheme provides a payroll tax rebate for one year, to businesses that employ a young person aged 24 and under, between April and December 2020. For advice or more information please contact the State Revenue Office on (03) 6166 4400 or taxhelp@treasury.tas. gov.au or visit www.sro.tas.gov.au/payroll-tax Human Resource and Industrial Relations Assistance Fact sheet page 19 $80 000 will be provided to the Tasmanian Chamber of Commerce and Industry (TCCI) to provide Human Resources and Industrial Relations assistance associated with the COVID-19 to businesses. For advice contact Business Tasmania on 1800 440 026 or email ask@business.tas.gov.au or visit www.business.tas.gov.au/coronavirus_information Mental Health Support In addition to the $1 million provided in the first Tasmanian Stimulus Package, the Government will allocate a further $3 million for mental health services. This will include: • $875 000 to establish a dedicated 1800 phone number to allow the Tasmanian community to call in and receive psychosocial support, and provide a reach out service for older Tasmanians and industries significantly impacted; • $360 000 for increased capacity to provide mental health advice, support and referral for vulnerable Tasmanians living in rural areas; • $450 000 supporting providers to use technology to keep vulnerable Tasmanians connected; • $120 000 for targeted support for Tasmania’s migrant community regarding the COVID-19 pandemic; • $600 000 for increased capacity to provide mental health support for Tasmanians living in supported accommodation; and • $250 000 to adapt Tasmania’s pharmacotherapy program to the challenges of COVID-19.
For general information call the national 24-hour coronavirus information line on 1800 020 080 or visit the Australian Government Department of Health website: www.health.gov.au/news/health-alerts/novel- coronavirus-2019-ncov-health-alert
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COVID-19 INFO
Tasmanian Support & Stimulus Package CORONAVIRUS INFORMATION
The health, safety and wellbeing of Tasmanians is our number one priority as we face the challenge of coronavirus. The Tasmanian Liberal Government has prepared a $420 million stimulus package to support Tasmania as we tackle the impact of the COVID-19 pandemic.
Assistance for Small Businesses
Interest Free Business Loans for Small Business • $20 million in interest free loans to small businesses in the hospitality, tourism, seafood production, and exports sectors. The loans will be available to businesses with a turnover of less than $5 million to purchase equipment or restructuring business operations and will be interest free, for three years. Payroll Tax Waivers • Payroll tax liabilities will be waived for hospitality, tourism and seafood industry businesses for the last four months of 2019-20. • Other businesses with payrolls of up to $5 million will be able to apply, based on the impact of virus, to have their payroll tax waived for April to June 2020. Government Maintenance Program • $50 million allocated to fast track maintenance on public buildings over the next 12 months. This will provide an injection into local trades around the state and continue to support confidence in local communities.
Improving Small Business Cash Flows • To assist with small business cash flow, the Tasmanian Government will: • Pay bills sooner: unless otherwise required by contractual arrangements, payment terms by Government agencies will be reduced from 30 days to 14 days; and Targeted Small Business Grants Program for Apprenticeships and Traineeships • The targeted Small Business Grants Program provides a $5,000 grant for businesses that hire an apprentice or trainee in the tourism, hospitality, building and construction, and manufacturing industries. Funding for this measure has been brought forward. Youth Employment Scheme • The Scheme provides a payroll tax rebate for one year, to businesses that employ a young person aged 24 and under, between April and December 2020. Human Resource and Industrial Relations Assistance • $80,000 will be provided to the Tasmanian Chamber of Commerce and Industry (TCCI) to provide Human Resources and Industrial Relations assistance associated with the coronavirus to businesses.
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Tasmanian Support & Stimulus Package CORONAVIRUS INFORMATION
Assistance for Local Government
Interest Free Loans for Local Government • $50 million in interest free loans over three years will be made available to encourage Local Government to upgrade, renovate and to do necessary maintenance to improve tourism and other assets, so when visitor numbers bounce back, we are ready.
Targeted Industry Assistance: Tourism, Hospitality & Fisheries
Liquor license fees reductions and waivers • A 50 per cent discount on liquor licencing fees and a waiver of all application fees for the calendar year 2020, back dated to 1 January 2020. Supporting our Tourism Industry • For April, May and June 2020, the Government will waive a number of lease, license and parks’ entry fees for tourism operators. This initiative will support around 300 of our hard-working tourism businesses, right around Tasmania. Fisheries Fee Waiver • Annual fees and levies for the rock lobster, giant crab, fin fishers and for abalone divers, will be waived for 12 months.
The Tourism and Hospitality Training Fund • $100,000 will be provided to the Tourism Institute Council Tasmanian (TICT) and the Tasmanian Hospitality Association (THA) for training in the tourism and hospitality sectors over the winter months, to improve productivity and to be ready to bounce back when tourism returns to normal levels across Holiday at Home Campaign • $1 million has been made available for Tourism Tasmania to develop a local holiday campaign to encourage Tasmanians to support our tourism industry this year.
More Information Business Tasmania
For more information on the $20 million Small Business Loans please contact Business Tasmania on 1800 440 026 or visit www.business.tas.gov.au/ coronavirus_information State Revenue Office For more information on the youth employment scheme, payroll tax waiver please contact the State Revenue Office on (03) 6166 4400 or taxhelp@ treasury.tas.gov.au or visit www.sro.tas.gov.au/payroll-tax Skills Tasmania For more information on the Targeted Small Business Grants Scheme please contact Skills Tasmania on 1800 655 846 or enquiries@skills.tas.gov.au or visit www.skills.tas.gov.au/ For other elements of the package, the Government will provide further information in coming days.
We have tailored our assistance packages to key industry sectors in the state
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Protecting yourself from coronavirus
Small business loan support package
This interim guidance is based on what is currently known about coronavirus (COVID-19). The Tasmanian Government will update interim guidance as needed and as additional information becomes available. This interim guidance is to help everyone plan for community transmission of coronavirus in Tasmania. There is much to learn about its transmissibility, severity, and other features of the disease . We want to help everyone prepare their response to this public health threat.
The health, safety and wellbeing of Tasmanians is our number one priority as we face the challenge of coronavirus. We also recognise the significant impact the unfolding COVID-19 situation and trading restrictions are having on Tasmanian businesses. Business Support Loan Scheme Loans from $20 000 up to $250 000 are available to
• Loan terms will be a maximum of five years. • Businesses will be able to access up to five hours of professional business planning or advice through the Enterprise Centre network that is funded by the Tasmanian Government.
assistant eligible businesses for the purposes of supporting business continuity, viability and sustainability during the Coronavirus period. This may include for: » Purchase of business plant and equipment. » Improving distribution channels and online shopping accessibility. » Implementing initiatives to improve the sustainability and viability of the business. » Ensuring that essential business continuity is maintained. • Generally, loans will be considered for eligible businesses in Tasmania that operate in the hospitality, tourism, seafood export sectors, related supply chain businesses, as well as businesses in other sectors of the economy that can demonstrate they have been materially impacted by the Coronavirus outbreak. • Where a number of businesses are conducted under common ownership, those businesses will collectively be eligible for loans up to the maximum loan amount. • Loans approved within these parameters will be provided on an unsecured basis. • Loans will be available to businesses with a turnover of $10 million or less as per the applicant’s most recent financial statements. Businesses with turnover in excess of $10 million per year that operate in multiple locations will be considered by exception. • Loans will be interest free for the first three years then payable at State Growth’s commercial loan interest rate from year four onwards.
Eligibility All applicants will:
• Be majority Tasmanian-owned and operate in Tasmania as a sole trader, trust, partnership or private company. Tasmanian Incorporated Associations that operate business undertakings for the purpose of generating income streams will also be eligible to apply at the department’s discretion. • Demonstrate their business has been impacted by the Coronavirus outbreak, and a clear need for the loan, to the satisfaction of the Department of State Growth. • Demonstrate business financial viability prior to the Coronavirus outbreak, as well as a clear need for the loan. • Be registered for tax purposes in Australia with an Australian Business Number (ABN). • Provide business financial reporting to a satisfactory level with 2019 financial accounts and tax returns being highly preferred. • Require a satisfactory credit history including the payment of statutory obligations and staff entitlements.
For more information visit www.business.tas.gov.au
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