MMU - Head of Integrated Service Delivery

Head of Integrated Service Delivery February 2020

Deansgate Locks

Cultural arts venue HOME

Manchester School of Art, Manchester Metropolitan University

One Angel Square

First Street


National Football Museum



Welcome from the Vice-Chancellor

A global city 4 A leading, modern university with a rich heritage 6 Our approach 10 Bringing our strategy to life 13 University governance 14 Our people 16 Our research 18 Our students 20 Estates Investment Programme 22 The role 24 Person specification 26 How to apply 28 Our notable alumni 30

We are proud of our environment where good relations are promoted, diversity is valued and equal opportunities are available to all. “ diverse community of staff and are committed to creating a positive

Welcome from the Vice-Chancellor

Manchester Metropolitan University is one of the UK’s most exciting and inspiring, ambitious and friendly higher education institutions. We offer the opportunity for passionate and committed individuals to make a real difference to the lives of people and communities locally, nationally and internationally. Those joining us seek to work at the forefront of their profession, attracted by the potential to make their mark, and be part of a great, modern university, in a great global city. With a heritage stretching back to the early days of the industrial revolution, Manchester Metropolitan is infused with energy, creativity and determination. We are proud of our place in Manchester’s industrial past, and excited by our latest plans to contribute to its international reputation as a city of cultural, creative and technological excellence. We are determined to play a leading role in shaping the future of higher education, upping the pace

and raising standards. The need to be relevant and make impact in the real world powers our research and teaching and permeates everything that we do. We are dedicated to working in partnership with our city, business and the community, and the wider world. We are proud of our diverse community of staff and are committed to creating a positive environment where good relations are promoted, diversity is valued and equal opportunities are available to all. Above all, we are a warm friendly and supportive community. We have a strong ethos of partnership and collaboration, and we strive to exemplify values of inclusion, tolerance and respect. I look forward to welcoming you in person to Manchester Metropolitan University, to supporting you in realising your personal and professional aspirations and ambitions, and seeing the impact that your drive, creativity and excellence will have on staff and students alike.

Discover more about us at

Professor Malcolm Press Vice-Chancellor Manchester Metropolitan University

A global city

Manchester is a great global city, an amazing place to live, study, work and visit.

It is one of the UK’s liveliest cultural hotspots, with galleries, libraries and museums to rival the best in the world. As the world’s first industrialised city, Manchester has its roots firmly in innovation, creativity and business. It is a stimulating and enriching place, attracting and retaining a broad talent pipeline and deserving of its ever-growing recognition as the original modern city. With access to the rest of the UK and beyond, Manchester is truly a well-connected, international city. It’s a major hub for innovation and has one of the biggest creative and digital sectors in the UK. Exciting plans for an International Screen School in Manchester will further reinforce this, attracting more key creative players to our city, one that is definitely open for business. As the biggest UK centre for business, financial and professional services outside of London,

many global banking, science and technology corporations have their headquarters here in Manchester.

With over 70,000 students, attracted to the city from all over the world, Manchester is the second largest student city in the UK. Everything that Manchester represents – a global, cutting-edge, creative, innovative city that is known for doing things first – infuses our culture here at Manchester Metropolitan University.

A leading, modern university with a rich heritage

and its staff and alumni include more than 80 published poets and novelists, who between them have won almost every literary prize going. We are not only ambitious for ourselves, but also for our students. We have recently initiated a large-scale business change programme that will comprehensively transform the processes and technology we deploy to engage with students – from the first point of contact through to graduation and their continued journey as alumni of the University. This change programme will ensure that students are at the heart of our University and transform the ways in which we work together. We deliver outstanding research that addresses the biggest challenges facing contemporary society. 85% of our research impact is rated world-leading and internationally excellent and we rose 12 places in the Times Higher Education rankings for the quality of our REF2014 submission. The quality of our research is articulated through distinctive areas of impact that help us to stand out from the crowd. We are creative, innovative and driven by a curiosity for new ideas. Our confidence is matched by our achievements; we are the top modern university for the power of research in allied healthcare disciplines and have outstanding research in biomedical science, education, sociology, poetry and creative writing, and art and design. Research with impact

Ranked among the top universities in the world, we are proud of our 19th century origins, and excited by our future as a modern, metropolitan institution, engaged with the challenges of the 21st century. In the last ten years we have transformed our estate through a major capital investment programme, and will continue to invest to ensure that our facilities, buildings and public spaces meet the aspirations of our students, teachers and researchers. Our ambitious plans will change the shape of our University and our city. The next phase of our estates programme sees a further £400m+ committed to our campus, including exciting plans for the Manchester Poetry Library in 2019 and the International Screen School Manchester in 2021. Every day the work that takes place across the University advances knowledge and transforms lives. Take, for example, our new Manchester Fuel Cell Innovation Centre, which is helping to power everything from our homes to the cars we drive via hydrogen fuel cells that create green and emission- free energy. Meanwhile, we are also a world leader in the potentially ground-breaking area of graphene electrochemistry, working extensively in both its manufacture and applications to further knowledge in critical areas such as energy storage. The Poet Laureate Carol Ann Duffy is Director of the Manchester Writing School, one of the largest centres for education and training in creative writing in the country. The Writing School delivers research and teaching in all the major literary forms Ambitious and forward-thinking

We are ambitious. For ourselves, our students and our partners. We are highly motivated and have an appetite for change. We move at pace, set the pace, are thought leaders, and try to define what the University of the future should be. 1. We have the largest community of creative writing postgraduate students in the UK, with over 80 published poets, novelists and authors of children’s literature among our alumni. Pictured: Dr Adam O’Riordan, Academic Director of the Manchester Writing School 2. Our Writing School is led by Poet Laureate, Carol Ann Duffy. 3. The Manchester Fashion Institute is our multidisciplinary partnership, bringing together fashion expertise and talent from across the University, Manchester and the world. 4. We are sector leading for degree apprenticeships, with over 170 students currently studying with us. Our ambition is to grow this number tenfold. 5. We are a world leader in graphene electrochemistry, its applications and the manufacture of graphene itself. 6. The Manchester Movement Unit provides affordable physiotherapy, acupuncture and massage treatments to the public, staff and sports scholars. 7. The Manchester School of Architecture is ranked 6th in the world in the QS rankings 2017. 8 . We are leading on the new International Screen School along with Oscar-winning director Danny Boyle. 9 . Metropolis is a high-profile, research-led think tank, designed to bridge the gap between world-leading research and policy makers.










Our approach We are a great modern university, in a great global city, here to make an impact on Manchester, our nation and beyond. Our driving ambition is to discover and disseminate knowledge, and make higher education accessible and beneficial to all those with the passion and ability to succeed. We work closely with our city, with business, the community and our academic peers – locally, nationally and internationally – to be inventive and creative, generate great opportunities, and enable our students, colleagues and everyone whose lives we touch to make an impact.

The following themes drive Manchester

Metropolitan and make us the bold, ambitious, creative

and innovative University we are today.

Place Bringing our strategy to life

You can feel the energy. In the place. In the buildings. In the students and staff. You can sense the determination to succeed. Manchester Metropolitan is a great modern university, in a great global city, and we share the same drive and spirit to explore, create, invent, re-invent and make the world take notice.

Ambition Setting the bar higher to make more of an impact

Partnership Reaching out to push the boundaries of the possible Education, and particularly higher education, should always be a collaborative process, and here at Manchester Metropolitan our world is enriched and our achievements made more effective through partnership at every level.

We are ambitious and happy to shout about it. Ambitious for our students. Ambitious for our staff. For our partners. And for ourselves as an academic institution. We expect a lot from everyone who studies and works here. We set high standards and measure our success by the impacts we make academically, in business and society.

Sustainability Working hard now and in the future to help craft a better world Higher education exists in an increasingly dynamic, demanding and competitive world, where to stand still is to go backwards. At Manchester Metropolitan, we have a conscious cultural commitment to maintaining our energy levels and driving up academic and creative standards, achievements in research and community engagement.

Community Making a contribution not just to one community, but to many

We are an active, energetic and engaged university, putting our thinking and ideas, our research and knowledge, to work in the real world. Our staff, students and alumni contribute not only to the Manchester Metropolitan community, but to all the communities and lives we touch.

Bringing our strategy to life


Outstanding teaching and student experience

We have a global ambition, building purposeful collaborations that benefit students, research and the city region. Staff and students from all over the world find a warm welcome in our University. They enrich our community, widen our horizons, and give flight to our ambitions.

We have a forward-looking, dynamic approach to teaching, learning and the holistic student experience (including facilities, course delivery, content, support, employability and environment). Students are at the heart of our University. Every contact counts. We all make a difference. We have committed to major investment in our teaching and learning environments, including a new Arts and Cultural hub at the heart of the campus, adding further to the outstanding teaching and learning environment for our students. Focusing around our research strengths, we are building a research-rich culture across the University, developing academic colleagues and attracting talented researchers to join them, and providing members of the University with outstanding support and the environment to succeed. With research applications nationally and internationally, our discoveries and innovations will shape business and enterprise for the 21st century. Our interdisciplinary approach generates unexpected, innovative and impactful outcomes. Researchers from the School of Architecture are working alongside engineers and computer scientists to enable the Greater Manchester city region to make ‘smart’ improvements to its services for residents, using technology such as sensors and data analysis. Meanwhile, the CityVerve Project uses the Internet of Things to revolutionise transport systems, energy efficiency and community engagement. Research

Engaged with business

We cultivate multiple relationships. Developed in partnership, our academic offer creates opportunities for our students, drives business productivity and innovation, and promotes research and knowledge transfer. We support, and are supported by, the business community. Our ground-breaking ‘Unit X’ enables students from the Manchester School of Art to work in interdisciplinary collaborations to deliver projects for clients in the city. The Crime and Wellbeing Big Data Centre combines criminology and the analysis of big data to help Greater Manchester Police improve efficiency and how policing is delivered in communities. Leading the sector in the development of higher and degree apprenticeships, we are poised to meet the exponential growth in employer demand for work-based learning programmes stimulated by the apprenticeship levy. We currently supply 17% of the total 1,000 degree apprenticeships nationally, working with household names from both public and private sectors including AstraZeneca, BAE Systems, Barclays Bank Plc, the BBC, Imperial War Museum, Manchester City Council, Thales Group, United Utilities and Virgin Trains. Driven by quality, we are dynamic and responsive and have a forward-looking approach to the development of our curriculum, facilities and offer to staff, students and partners. We are innovative and creative; continually evolving, never standing still. Our recently announced International Screen School Manchester will combine creative and craft skills with technical and digital know-how for content on everything that depends on a screen. It will pioneer a dynamic approach to research and learning, training the next generation of talent to enable Manchester and the UK to grow and compete internationally across the digital and media sectors. Progressive and market focused

University governance

The University is committed to good governance, conducting its affairs responsibly and transparently, in alignment with the requirements of the Higher Education Code of Governance and the Seven Principles on Standards in Public Life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

Board of Governors As Chief Executive Officer of the University, the

Vice-Chancellor is accountable to the Board of Governors, led by the Chair and Pro-Chancellor. Comprising a mixture of external independent members, staff and students, the Board of Governors is responsible for determining the educational character and mission of the University. It exercises oversight of our activities and ensures the efficient use of resources. The Board is responsible for the overall strategy and direction of travel of the University, setting and reviewing our key performance indicators, and ensuring the highest quality and standards in all that we do. Academic Board The responsibility for academic governance, including the management of taught and research degrees, and quality assurance, is delegated to the Academic Board, which advises the Vice-Chancellor and is accountable to the Board of Governors. University structure The University Executive Group (UEG) is responsible for the management of the University. There are five academic faculties within the University. Connected leadership The extended senior leadership of the University, approximately 80 people, meets on a monthly basis to ensure a strong relationship and collaborative working ethos between the UEG and colleagues in departments across the academy and in professional services. Professional Services Our mission in teaching and research is underpinned by our dedicated professional service teams led by the Chief Operating Officer. The Chief Operating Officer’s Leadership Team play a full role in developing the strategy and direction for the University, and are responsible for ensuring that our systems and processes are efficient and effective, enabling the smooth running of our organisation.

University Executive Group The UEG is responsible for managing the University, articulating its mission, and developing and delivering strategic and operational plans. It is led by the Vice-Chancellor and comprises the Deputy Vice-Chancellor, the Chief Operating Officer, Pro-Vice-Chancellors and the Directors of Finance and Human Resources, creating a strong team fully empowered to develop strategy and deliver across the University.


Director of Finance

Faculty Pro-Vice- Chancellors (6)

Chief Operating Officer

Thematic Pro-Vice-Chancellors (3)

Director of Human Resources

Our people Our 4,410 academic and professional services staff are Manchester Metropolitan’s greatest asset. They are engaged, motivated and customer focused to deliver research and knowledge exchange with real impact and to provide our students with the best possible learning experience, through our practice and research-led teaching. Teaching excellence Student success is at the heart of our mission. Through our distinctive partnership approach, we provide outstanding education and an exceptional student experience. We understand that our undergraduate education has the most powerful impact when we deliver it through collaborations with the network of partnerships and relationships that are at the centre of our identity as a modern metropolitan university. Our 2,445 dedicated academic staff are experienced professionals, committed to excellence and innovation in teaching. Our high-quality learning and teaching environment delivers excellent outcomes in terms of student results and careers, with student course satisfaction consistently delivering ratings in the mid-80s%. The University has high employment outcomes, with 66.5% of our graduates in professional employment and/or graduate-level study six months after graduation, as reported in the national Destinations of Leavers from Higher Education (DLHE) survey. Valuing our people Manchester Metropolitan is widely recognised for excellent staff support and development and was named among Britain’s Top Employers in 2017 for the second year running by the Top Employers Institute. This builds on last year’s double achievements of securing International Gold Champion for Investors in People and being the first university (and among the very first organisations worldwide) to be recognised under the new 6th generation Investors in People standard. Excellence in diversity Our commitment and ground-breaking approach to diversity was recognised at the Excellence in Diversity Awards 2016, where we won the Diverse Company Award for Education. The prestigious awards recognise employers who motivate, inspire and create equal opportunities for their employees. Manchester Metropolitan is also proud to be a Stonewall Champion and has a growing LGBT community. We have advanced our commitment to gender equality through the Athena SWAN Charter, and launched a Women’s Network on International Women’s Day to provide support and networking opportunities for women across all staff groups. We also run women-only awareness sessions in pursuit of our goal to increase the number of female professors at the University.

Our research Our outstanding research addresses some of the biggest challenges facing contemporary society, feeding our burgeoning reputation for innovation, creativity and impact. Our research and knowledge exchange is led by our team of more than 100 professors, who excel at the forefront of their disciplines to generate knowledge, create beauty and transform society.

Digital stitching, a map to the future

Halting the progress of the Zika virus

Professor Alice Kettle is a leading contemporary textile artist whose unique area of practice uses a craft medium on an unparalleled scale. Her work is represented in public art collections nationally and internationally. Described as

Our research into photocatalytic coatings has potential applications in the treatment of water pollution and the prevention of disease. These materials have properties that can break down organic pollution and kill micro-organisms.

Professor Peter Kelly

Professor Alice Kettle

‘painting with thread’, her 2015 ‘Map to the Future’ is a monumental 8m x 3m embroidery commissioned by Lloyds Register and installed at the heart of their Global Technology Centre in Southampton.

Our Surface Engineering and Advanced Materials Group, led by Professor Peter Kelly, is currently collaborating with the Universidade Federal de Minas Gerais in Brazil and Chulalongkorn University in Bangkok to explore their use for treating water, and investigating their potential for stopping the spread of viruses such as the Zika virus by preventing mosquito larvae from hatching in water.

Sustainable design Professor Martyn Evans is participating in major AHRC-funded projects that investigate the link between design and sustainable

Multi-award-winning poetry professor’s writing provides a sense of place Described by Jeanette Winterson as ‘a religious poet in a secular age’, multi-award-winning poet Professor Michael Symmons Roberts has published six collections of poetry, written novels, libretti and texts for

innovation. This research has resulted in the first holistic

Professor Martyn Evans

overview of how design can lead to behaviour change, and provides an

important basis for the transformation of sustainable practice by public and private sector bodies, and particularly small-to-medium-sized enterprises.

Professor Michael Symmons Roberts

oratorios and song cycles, and regularly writes and presents documentaries and drama for broadcasting. Edgelands , co-authored with Paul Farley, was an early example of the new ‘place-writing’ genre, and winner of the Jerwood Prize for Non-Fiction in 2010. Drysalter won both the Costa Poetry Prize and the Forward Prize in 2013. His poetry has also been shortlisted for the Griffin International Prize and the TS Eliot Prize.

Substance use researchers partner charity in ground- breaking study Professor of Adult Social Care, Sarah Galvani, is leading the first UK study into substance problems in palliative and end-of-life care, as well as the experiences of individuals, family members

Professor Sarah Galvani

and professionals living and working with these overlapping issues. She will work alongside a range of charities on the research, supported by the Big Lottery Fund.

Fuel cell innovation and the application of graphene Professor Craig Banks leads internationally renowned research in graphene electrochemistry, and was listed as one of Thomson Reuters’ ‘World’s Most Influential Minds’ 2014. Craig and his team are extending their interest in

Professor Craig Banks

2D materials to explore their use for a variety of applications, including the ability to store power created by renewable energy from solar, wind and wave sources. One solution is to utilise the Hydrogen Evolution Reaction process, in which the hydrogen in hydrogen fuel cells produces electricity as and when required after it is stored from renewable energy.

Our students

Manchester Metropolitan is one of the UK’s largest universities, with over 38,000 students currently studying on one of our 1,000 undergraduate, postgraduate, research, professional or CPD programmes.

Student experience

Our support structures, learning environment and academic culture are designed and driven by our ambition to provide a higher education experience in which our students can thrive and succeed. Our outstanding and inspiring buildings, state-of-the-art facilities and first-class student support package enable us to offer an unrivalled experience to students. We are now one of the most popular choices of university in the UK. More than 60,000 students applied for an undergraduate course for 2016/17 entry, the second highest figure for any higher education institution in the UK. Our academic programmes are underpinned by a commitment to widening participation, ensuring students of all backgrounds have access to higher education and are given the skills and motivation to engage with all aspects of university life. Through our First Generation campaign, we are reaching out to the brightest young people from disadvantaged backgrounds, helping them into university and encouraging them to thrive by providing financial and professional support during and after their studies. Opportunities for all students As well as being sector-leading for degree apprenticeships, we work closely with more than 70 professional bodies and associations to accredit our courses and develop professional pathways. As a result, we offer access to one of the widest choices of career options of any UK university. During their time with us, many students take full advantage of valuable work experience and other work-based learning opportunities arranged with local and national employers. The fact that 93% of our graduates were in work and/or further study six months after graduation is testament to the quality of this unique training ground. Employable graduates

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Estates Investment Programme

In March 2017, the University Board of Governors approved the ten-year Estate Strategy (2017 – 2027). The Estate Strategy sets out a framework through which the development of the estate will support and enable the University Strategy. It will focus upon developing our existing presence within Manchester city centre and the Oxford Road corridor to support our academic ambition and reinforce the centrality of the University to the city and our community. It is a key enabler of success and of the continued delivery of a high quality student and staff experience in an increasingly competitive sector. In June 2017, the University approved the complimentary five year £378m Estates Investment Programme (2017 – 2022). The investment programme outlines a range of projects that will contribute significantly towards the student experience, increase our research capabilities and improve the public spaces that connect our buildings.

The programme encompasses a range of major developments and tactical refurbishment projects as follows. The six main transformational projects include: • The Arts and Humanities development, located on the old Mabel Tylecote plot, will create an inspirational venue on the Oxford Road corridor for Theatre, Creative Writing and Multimedia Journalism (due for handover April May 2020). • The Science and Engineering development will significantly increase the university’s capabilities and profile within key research areas. • The new International Screen School Manchester will be home to an interdisciplinary digital skills powerhouse, supporting the growth of a priority sector in the regional economy. • An enhanced offering for sport which would bring together all of our activities to deliver an optimal environment for academics, performance athletes and recreational athletes to excel. This will include world-leading research, high-quality academic courses and support for all to participate in sport for recreational and health-related reasons. • Strategic investment in the Student Residential portfolio to increase the proportion and quality of university centrally controlled beds. • The refurbishment of 6 Great Marlborough Street for use as professional services office accommodation to facilitate numerous projects on the retained academic estate. Other planned investments include improvement of our public realm spaces, the installation of an energy centre and heat network to provide utility resilience, additional facilities at Platt Lane and Sugden in support of the participation sport strategy and a number of ‘business as usual’ projects to protect the student experience. Projects within the programme are in various stages of development. The first major project to be delivered will be the refurbishment of 6 Great Marlborough Street in summer 2018. The Arts and Humanities development is well matured and contractors will start on site in the coming months.

Role profile

Faculty/Directorate School/Department

Professional Services

Estates, Facilities and Capital Development (EFCD)

Job Title Grade

Head of Integrated Service Delivery

Senior Staff

Hours of Work

Full time - 37 Hours Per Week

Contract Duration (Perm/Fixed Term)


Reports To

AD Estates, EFCD

Responsible For

Integrated Service Delivery Team

Principal Accountabilities

Estates, Facilities & Capital Development (EFCD) employs 600 FTE staff directly and significant numbers of contractors. The Head of Integrated Services will be responsible for providing central support to the Senior Leadership Team (SLT), whilst leading cross functional projects affecting multiple teams across EFCD. The role will also be the strategic lead on all EFCD communications both internally and externally to our customers and colleagues across the university.

The role will be accountable for ensuring EFCD becomes a fully integrated Directorate with a One Stop Shop responsive service to all our colleagues and students. Working with the SLT the role will ensure administrative and business support is prioritised and consistently delivered to a high standard across all functions.

The postholder will also be responsible for leading on the Directorate’s Strategic Communications plan, driving the customer engagement strategy to ensure ease of access to Services whilst instilling a culture of integrated service excellence and continuous improvement. The role will take the lead on the Journey to Service Excellence programme.

The postholder will have the responsibility for liaising with ISDS and others in supporting programme integration systems and processes to support continuous improvement and efficiencies across all day to day services and bespoke projects provided by the EFCD teams.

The EFCD Integrated Service Delivery Team provides an integrated professional support service across EFCD, being led by the Head of Integrated Service Delivery who is a member the EFCD Senior Management Team (SMT).

The Head of Integrated Service Delivery reports into the Assistant Director of Estates and works collaboratively with the EFCD SLT.

The role

Key Tasks

• Ensuring all files and shared records are version controlled and located for simple access when required.

Strategic & Operational Communications

• Line manages the Project support administrators and executives to ensure individuals are supported and competent to do the work; providing cover as necessary. • Prepare project correspondence, presentations and communications as needed for status reports, leadership updates, annual planning etc.

• The post holder will lead on integrating Strategic Business Objectives within EFCD and requirements in order to develop, own and lead the EFCD Communications Plan and strategic objectives.

Administrative Support

• Partnering with the EFCD SLT, to provide a robust and cost effective administrative support service.

Continuous Improvement

• Improves Business Performance within EFCD by developing the technology used to create actionable insights from metrics and feedback from internal and external stakeholders. • Acts as the main lead on the Journey Towards Service Excellence Programme, leading initiatives on behalf of the SLT to promote integration and collaboration across the Directorate.

• In collaboration with the EFCD SLT understand and support operational demand across EFCD and develop with them a robust workforce plan that ensures that the right resources with the right skills are recruited, trained and deployed to meet this demand. Collaborate with the HR/Finance Business Partner to refine and shape the plan, developing appropriate contingency plans and flexibility to manage demand uncertainty working with key stakeholders to ensure the plans are implemented. • The Administration Support department has responsibility for a variety of support functions across the directorate including the provision and line management of dedicated administrators and project executive support, together with implementing and monitoring the increased use of SharePoint and the R drive to manage access to central records and information

• Implement a Quality Management System across the Directorate.

Service Delivery

Senior level recruitment | 27 • Manages the provision of University-wide “one stop shop’ services, i.e helpdesk and switchboard; permit and ID card services. • Informs and shapes the transformation of the service delivery approach, continually improving student satisfaction through enhancing the quality of operational data to drive effective change and insight enabling a culture of continuous improvement. • Manages the provision of effective contract performance to ensure the University receives Value for Money from out-sourced services and suppliers, efficient and effective administration support and management and development of Services operating systems, policies and procedures including technical compliance. • Development of a customer engagement strategy to ensure ease of access to Services including development of accredited quality measures, internal promotion and communications • Drives a culture throughout the operational planning team that delivers service excellence and ensures compliance considerations are at the forefront of decision making

Collaborative Relationships

• Builds strong relationships with the EFCD SLT and supporting partners to develop, implement and optimise operational processes and tools that enable the Operations team and overall EFCD function to understand, influence & drive change whilst realising economies of scale.

Project Management

• Provide professional administration and project support to enable Project Managers.(Capital and Revenue) to produce appropriate minutes; reports and cashflow projections as required.

• Provide “project” support to EFCD systems implementation for catering, residences, print, etc.

Role profile The role

Training & Development

Develop and maintain a culture of professionalism and customer service, maintaining awareness of the issues challenging HE with the aim of creating a shared knowledge base amongst team members. Develop and promote professional standards and a collaborative style of working, encouraging the development of effective partnerships within the EFCD team and across the University.

Lead the design and delivery of communications and training for new processes, tools, policies and procedures.

Team Working

Maintains a strong relationship with all compliance departments and operations management to ensure statutory compliance is achieved and maintained.

Estates Governance and Policy

Proactively supports the business unit’s delivery of their operational compliance and service delivery initiatives.

This includes ensuring that EFCD operates within the University Governance Procedures.

Provides support & guidance to colleagues across the EFCD team.


Attend and participate in Senior Management Team meetings and by invitation within EFCD Senior Leadership Team meetings. The post-holder will normally be office based but the execution of their duties may require them to visit other parts of the University, both internal and external.

The team leads on all forms of communication with the wider University as well as ensuring internal communication and external branding are promoted consistently.

Customer Support and Integration provide the One Stop Shop including the help desk and switchboard.

Travel between University sites may be required.

Special Features

Team Leadership

None applicable to this post.

Provide direct line management for the Integrated Services and Communications team. To provide appropriate supervision, motivation, training and support for staff in the team. Manage the recruitment, selection, induction and probationary review of staff within the team and assist the SLT and SMT in the recruitment, selection and induction of other team members as required. Identification of the staff development and training needs of staff within an agreed framework, ensuring appropriate arrangements are in place for these needs to be met. Develop an understanding of relevant competency frameworks to ensure the on-going professional development of staff and to undertake individual PDRs for staff within the team.

Foster a sense of common purpose, a team approach and a professional ethos amongst staff.

24 | Head of Space Management

The role


You have the responsibility to engage with the University’s commitment to Environmental Sustainability in order to reduce its waste, energy consumption and carbon footprint. You have the responsibility to engage with the University’s commitment to delivering value for money services that optimise the use of resources and therefore should consider this when undertaking all duties and aspects of your role. Review This is a description of the job at the time of issue. It is the University’s practice periodically to review and update job descriptions to ensure that they accurately reflect the current nature of the job and requirements of the University and to incorporate reasonable changes where required, in consultation with the jobholder.

You will ensure that appropriate management systems and procedures are in place to meet your health and safety duties and responsibilities contained within the University’s health and safety policy. In particular you will ensure that appropriate risk assessments are carried out in respect of significant hazards and that safety inspections are undertaken on at least an annual cycle in each workplace under your control. You are responsible for applying the University’s Equal Opportunities Policy in your own area of responsibility and in your general conduct. You have a responsibility to promote high levels of customer care within your own areas of work. You are expected to lead on the PDR process for EFCD, engaging in the setting of objectives in order to assist in the monitoring of performance and the development of the individual. You will assess the training and development needs of each member of staff under your control to ensure they are adequately supported in relation to their work responsibilities. Such other relevant duties commensurate with the grade of the post as may be assigned by the Manager in agreement with you. Such agreement should not be unreasonably withheld. You may be required to undertake a specific Health & Safety role, commensurate with your grade, to support the University in meeting its statutory Health & Safety obligations. This could include acting as a DSE Assessor, First Aider, Fire Marshall or Departmental Safety Co-ordinator. The allocation of such roles will be subject to the provision of appropriate training and assessment of competence. You may, with reasonable notice, be required to work at any of the Manchester Metropolitan University sites. You are responsible for assessing and managing risk for all elements of work within your own area/team and for ensuring effective risk management processes are in place.

Senior level recruitment | 29

Person specification

Selection Criteria



Relvant Criteria

Essential / Desirable


Skills & Abilities


Well-developed skills appropriate to the leadership and management of a professional services department (management and development of professional staff; planning and resource management; chairing skills; budget management and control; report writing; change, time and project management and quality enhancement. Strong communication and interpersonal skills, including the ability to communicate a clear vision, highly-developed influencing, networking, collaborative working and representational skills and the ability to build constructive relationships and consensus, developing a positive profile for self and the University. Ability to work under pressure, maintaining a robust yet flexible approach to staff management. Excellent analytical skills, including the ability to explore, evaluate and interpret complex sets of information, draw conclusions, report and recommend potential solutions with practicable courses of action. An understanding of CAFM systems and other software used within the Estates and FM environment. Good understanding and knowledge of the challenges facing the HE sector. Has specialist knowledge of Estates and FM operations and service delivery Good grasp of Financial governance and budgetary controls Knowledge of quality standards and systems eg ISO 9001, ISO 14000, ISO 45000 and similar. A degree or equivalent qualification, or substantial relevant experience that demonstrates literacy, numeracy and analytical skills. A degree level qualification in Business Administration or equivalent evidence of business and leadership training. Extensive experience at a senior level in a related role. Experience of delivering cost-effective support services in a professional and fast-changing environment. Experience of matrix management of staff. Experience of working in a strategic communications role whilst working with colleagues at all levels and across a broad range of administrative and academic areas to influence change. Experience of developing persuasive business cases, business plans and budgets and of managing them effectively










2 General & Specialist Knowledge



2.2 2.3






3 Education & Training





4 Relevant Experience

4.1 4.2


4.3 4.4





Special Requirements

5.1 Evidence of, and commitment to, ongoing personal and professional development.


How to apply For a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partner David Craven of The Management Recruitment Group. The closing date for applications is Sunday 29th March 2020.

Interviews will take place on TBC.

Applications should be sent to David Craven at

Further enquiries:

David Craven T: 0161 638 0936 M: 07932 717438 E:

Our notable alumni

There is no doubt that the years spent at Manchester Metropolitan have played a big part in shaping the lives of many of our alumni, many of whom have gone on to achieve great things. We have over 270,000 alumni and many of our graduates are achieving notable success in their chosen fields and making an impact across more than 100 countries worldwide. Here are a few from our alumni community.

Evelyn Asante-Mensah OBE Commissioner at the Equality and Human Rights Commission

Jonathan Mildenhall Chief Marketing Officer, Airbnb

Dame Julie Walters DBE Actor

John Bradley Actor

Liz Kessler Writer

At a glance • The University’s heritage dates back to 1824. • With 38,000 students, we are one of the most popular universities in the UK. • We have over 2,400 academic teaching staff, professors and researchers. • We are in the top 3 greenest universities in the UK. • We have world-leading research groups in: Art and Design, Education, English, Health, History, Sociology. • Our Business School has received the AASCB accreditation placing it amongst the top schools worldwide. • We are conducting trailblazing research in the fields of musculoskeletal science, microbiology and advanced materials.

Thomas Heatherwick CBE Designer

Manchester Metropolitan University

The Management Recruitment Group Ltd

Manchester Metropolitan University All Saints Building All Saints Manchester M15 6BH

111 Piccadilly Manchester M1 2HY

0161 247 2000

0161 638 0936

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