DISASTER RECOVERY | SPECIAL EDITION | VOLUME II

SPECIAL EDITION

VOLUME | 02

FEBRUARY 2025

ON THE COVER

INSIDE THIS ISSUE:

A Heartbeat of Appalachia, Strengthened by Unity in the Face of Disaster

Repairing Homes, Revitalizing Communities, Rebuilding Lives

The Flood That Changed Everything and The Community That Rose with the Tide

Rebuilding Communities, Restoring Hope

yre

Chief Executive Officer Tamara Bellamy-Breen

Chief Financial Officer William Breen

Executive Publisher Mara Mather

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DEAR READER FROM OUR EDITOR

Welcome to the Special Edition of Built America Magazine — Your Definitive Guide to Resilience, Recovery, and Rebuilding Excellence Across the Nation. In our second Special Edition of Built America Magazine, we spotlight the leaders and innovators shaping disaster recovery and resilience in communities and industries across the nation. Cocke County Mayor Rob Mathis shares how the county’s resilience shines in the face of disaster, with local leaders and community members working together to rebuild and strengthen the region. The City of Newport Newport’s journey through disaster recovery has been marked by determination and unity. With a focus on rebuilding critical infrastructure and supporting its residents, the city has embraced innovative approaches to resilience. Rebuilding Together Greater Charlotte Rebuilding Together Greater Charlotte is at the heart of community-driven recovery, bringing volunteers, businesses, and local leaders together to restore homes and revitalize neighborhoods.

Join us as we delve into the stories of inspiring leaders who are redefining resilience and recovery, committed to rebuilding stronger and crafting a brighter future after disaster strikes. From pioneering disaster recovery strategies to supporting communities in their most critical moments, this edition showcases individuals, and organizations whose passion and dedication are transforming the landscape of recovery and reconstruction for generations to come. “ We commit to fully inclusive journeying with our collaborators, ensuring their stories are shared with integrity and passion. ”

Warm regards, The Editorial Team

S P E C I A L E D I T I O N

INSIDE

OPENING LINES

12 REBUILDING RESILIENCE VOLUME TWO : THE SECOND INSTALLMENT ON DISASTER RECOVERY

SPECIAL INTEREST

REBUILDING TOGETHER GREATER CHARLOTTE Repairing Homes, Revitalizing Communities, Rebuilding Lives

MLM,INC.

CITY OF HOUSTON, TX FEATURED MUNICIPALITIES 26

Insights from Angela Blanchard, Houston’s Chief Recovery and Resilience Officer

50 CITY OF KNOXVILLE, TN A Heartbeat of Appalachia, Strengthened by Unity

CITY OF NEWPORT, TN The Flood That Changed Everything and The Community That Rose with the Tide COCKE COUNTY, TN An Interview with Mayor Rob Mathis: Leading Cocke County’s Path to Recovery

CITY OF HOUSTON

116

CITY OF BENTONVILLE, AR Balancing Tradition with Transformation

S P E C I A L E D I T I O N

INDUSTRY LEADERS

38 STEPHEN THOMAS CONSTRUCTION

Precision Craftsmanship and Trusted Expertise in Every Build

60 MLM, INC CUSTOM

HOMES & RENOVATIONS Elevating Homes with Quality, Innovation, and Trusted Expertise

REAL WEST DEVELOPMENT Shaping the Future of West Florida with Innovation and Excellence

REBUILDING TOGETHER GC

102 MOODY MOON RIDGE

Where Rustic Charm Meets Modern Comfort in the Heart of the Smokies

128 MR. RESTORE

Expert Restoration, and Peace of Mind When You Need It Most

138 RECLAIM CONSTRUCTION Client-Centered Restoration

and Roofing Solutions to Protect and Rebuild Your Assets

CLOSING LINES

COCKE COUNTY,TN

158 THE RESILIENT HEART OF THE SOUTH: REBUILDING AFTER NATURAL DISASTERS

SHARE YOUR STORY CONNECT. ENGAGE. INSPIRE.

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Disaster recovery is more than a response—it’s a testament to the resilience, innovation, and unwavering commitment of those who step up when communities need them most. In this second installment of Rebuilding Resilience, Built America Magazine continues its deep dive into the individuals, companies, and cities reshaping the future of disaster recovery across the nation. This volume explores how industry leaders, local governments, and community-driven organizations are advancing recovery efforts with cutting- edge solutions and steadfast dedication. From cities rebuilding with sustainability in mind to companies pioneering new technologies in construction, we spotlight the forces driving meaningful change. Through collaboration, strategic planning, and an unyielding spirit, these leaders prove that recovery is not just about restoring what was lost—it’s about creating stronger, more prepared communities for the future.

SPECIAL EDITION

S P E C I A L I N T E R E S T: REBUILDING TOGETHER GC

Since its inception, Rebuilding Together Greater Charlotte has been a champion for safe and healthy housing, dedicated to revitalizing communities and providing critical home repairs to those in need. Their mission is to ensure that everyone, regardless of income, has access to a safe and stable home. With a strong focus on low-income homeowners, veterans, the elderly, and individuals with disabilities, Rebuilding Together Greater Charlotte works tirelessly to improve housing conditions, prevent displacement, and strengthen neighborhoods. Their impact extends beyond repairs; they are actively fostering a sense of stability and dignity for families across the region. Through a combination of volunteer efforts, partnerships, and strategic community investment, Rebuilding Together Greater Charlotte is addressing the urgent need for home rehabilitation and long-term neighborhood resilience. Keep reading for exclusive insights into the incredible work Rebuilding Together Greater Charlotte is leading, as they continue to build brighter, safer futures—one home at a time.

Page 14-23

Repairing Homes, Revitalizing Communities, Rebuilding Lives

IIn a world where housing insecurity and unaffordable living conditions plague communities across the United States, Rebuilding Together Greater Charlotte stands as a beacon of hope. The organization, a local affiliate of the national nonprofit Rebuilding Together, is dedicated to ensuring that low-income families can live in safe and healthy homes. Through critical home repairs and accessibility modifications, they are making a profound difference, not only in the lives of homeowners but in the very fabric of neighborhoods. "Rebuilding Together of Greater Charlotte is one affiliate of a national organization that has over 100 affiliates nationwide," explained Will Rimer, Director of Development and Communications of the Greater Charlotte regional organization. "We all are our own separate entities and nonprofits, but we share resources, best practices, and branding. What we do is built on the principle of neighbors helping neighbors." A Mission Rooted in Community The origins of Rebuilding Together trace back to Texas, where a simple act of kindness turned into a nationwide movement. "Some neighbors noticed that one of their own was living in a home in disrepair, so they organized and got together to help," Rimer said. "They did it again the next year and the next year, and soon it grew beyond just their neighborhood. That’s how Rebuilding Together was born."

In Charlotte, the organization was founded in 2010 as an all-volunteer effort. For the first eight years, it was run by a dedicated volunteer board, completing only a handful of projects each year. But in 2018, a pivotal change occurred. "The chair of the board at the time quit her job at Wells Fargo to become the executive director," Rimer said. "Since then, we've grown tremendously. In 2017, we completed six projects. This year, our goal is to complete 60. That’s a tenfold increase in just six years."

Meeting an Urgent Need

SPECIAL INTEREST

Transforming Homes, Changing Lives

One of the most powerful aspects of Rebuilding Together's work is its deep impact on individuals and families. Rimer recounted a particularly moving project in the Hidden Valley neighborhood. "We had a one-day project for a woman who had recently lost her husband and her dog," he said. "The day we arrived was her birthday. Volunteers came with food and cupcakes and sang to her. She cried and hugged every single person. That small act of kindness, combined with repairs like cleaning gutters and installing grab bars, meant the world to her."

With affordable housing and homelessness being pressing issues nationwide, Rebuilding Together Greater Charlotte fills a critical gap. "We focus on providing critical home repairs and accessibility modifications at no cost to low-income families," Rimer explained. "These are families on a fixed budget. When something like a leaky roof or a broken HVAC system arises, they simply can’t afford to fix it." The organization prioritizes older adults, individuals with disabilities, and veterans. "By keeping people in their homes and allowing them to age in place, we are preserving affordable housing and preventing displacement due to gentrification," Rimer emphasized. "We’re keeping communities intact and allowing residents to live with dignity."

Will Rimer | Director of Development

SPECIAL INTEREST

Another story that stood out to Rimer involved an elderly woman who struggled to use her bathtub. "She used a walker and couldn’t get in and out of the tub independently. At first, she thought she just needed a walk-in tub, but our team saw a bigger problem," he explained. "The bathroom layout was restrictive, and she couldn’t even navigate to the tub safely. Our construction director, Nikki Quick, restructured the entire bathroom—moving a vanity, widening doorways, and adding safety features. That gave her back her independence." Then there was the case of a woman living in a home overrun with cockroach infestations. "She was ashamed of her living conditions and never invited anyone over," Rimer said. "After floors, appliances, and pest control—her home became a place where she could proudly host family again. She started having her granddaughter over for sleepovers, baking cookies together just like she had with her own grandmother. That’s the kind of generational impact our work can have." A Unique Approach to Community Engagement our repairs—new What sets Rebuilding Together Greater Charlotte apart is its community-first approach. "We don’t just come into a neighborhood and dictate what needs to be done," Rimer stressed.

"We partner with community leaders, social workers, and healthcare professionals to identify homes in need. We build relationships first because trust is essential." This approach is especially crucial given the history of housing discrimination and government neglect many of their clients have faced. "Our homeowners are often skeptical at first. They’ve been let down before," Rimer acknowledged. "But by consistently delivering on our promises, we earn their trust." One of the organization’s flagship initiatives is the Building a Healthy Neighborhood program. "We focus on specific neighborhoods and make a concerted effort to improve multiple homes within the same area," Rimer explained. "People see us working, they see the results, and that encourages others to apply for help in later rounds. Word of mouth is one of our strongest recruitment tools." The Challenge of Growth and Funding With such a high demand for services, funding is a constant challenge. "Unfortunately, the need is so great that we’re always at capacity," Rimer said. We rely on government contracts, grants, corporate sponsorships, and individual donations. Our work is completely free to the homeowners, but behind the scenes, repairs can cost anywhere from a few thousand dollars to upwards of $50,000." Despite these challenges, Rebuilding Together Greater Charlotte remains steadfast in its mission.

SPECIAL INTEREST

"We have an incredible team that is deeply committed to serving our neighbors in need," Rimer said. "That passion and dedication set us apart. We don’t just see a house that needs fixing—we see a person, a family, a story." Looking Ahead As Rebuilding Together Greater Charlotte continues to grow, they are finding new ways to improve their processes. "We’re working on streamlining our application process to make it easier for homeowners to access our services," Rimer noted. "We’re also expanding into more counties, strengthening partnerships, and finding creative ways to stretch our funding." Ultimately, the organization’s vision is clear: "Safe and healthy homes for everyone," Rimer said. "By repairing homes, revitalizing communities, and rebuilding lives, we’re not just fixing structures—we’re restoring hope." For those who wish to support their mission, whether through donations, volunteering, or partnerships, Rebuilding Together Greater Charlotte offers numerous ways to get involved. "Every little effort helps," Rimer said. "Together, we can make sure that every person has a home that is safe, healthy, and full of life." Through the power of community, compassion, and hard work, Rebuilding Together Greater Charlotte is proving that a stable home is more than just a roof over one’s head—it’s the foundation for a better future. And with every nail hammered and every floor repaired, they are building not just houses - but hope itself.

Written by Skyler Grey Editor in Chief Built America Magazine

Join Rebuilding Together Greater Charlotte in their mission to provide safe and healthy housing for those in need. Whether you're an individual, a group, or a corporate team, your time and effort help strengthen the community, restore homes, and bring hope to families.

A SPECIAL TO OUR VALUED PARTNERS

THANK YOU FOR MAKING THIS ISSUE POSSIBLE

The City of Houston Innovation and Community at the Heart of Emergency Management

Houston, the nation’s fourth-largest city, stands as a beacon of resilience, shaped by a history of overcoming challenges and a forward-looking vision. Known for its cultural diversity, economic vibrancy, and global significance in industries like energy and medicine, the city is a study in adaptability and determination. In a recent discussion with key leaders from the City of Houston’s Office of Emergency Management (OEM) and its partners, the city’s strategic approach to disaster preparedness and recovery emerged as a powerful testament to Houston’s strength and ingenuity. A City with a Shared Future Angela Blanchard, the Mayor’s Chief Officer for Resilience and Recovery, described Houston’s unique cultural identity as forward-thinking and inclusive. “Seventy percent of the people in the region were not born here,” she noted. “We migrated here, in-country or out of country. We don’t share a past; we share a future.” This sentiment reflects Houston’s welcoming spirit and its role as a magnet for those seeking opportunity. In a city that thrives on ambition, there is no reliance on legacy or lineage for success. “It is a meritocracy,” Blanchard explained. “Opportunity here is tied to your ambition and hunger.” This ethos drives Houston’s dynamic growth and positions it as a leader in innovation, not just in technology and energy but in community resilience and disaster preparedness.

A Cultural Mosaic and Economic Engine

Houston’s cultural richness is not confined to its museums or its world-class performing arts institutions. The city’s vibrancy is equally visible in its neighborhoods, festivals, and grassroots arts organizations. Blanchard highlighted the Igbo Festival, a celebration of Nigerian heritage, as just one of many examples of how Houston’s diverse communities contribute to its cultural tapestry. With over 120 cultural associations, Houston is a city where every neighborhood tells its own story. “It’s not just the Third Ward and Beyoncé,” Blanchard remarked. “It’s Edo, with its street artists and makerspaces. It’s Gulfton, where gatherings may feature 10 or 12 languages spoken in a single room.” These cultural assets are more than entertainment; they are integral to the city’s resilience, offering connection and identity during times of recovery. Tourism, too, plays a vital role in Houston’s economy. The city’s leadership is committed to balancing growth with sustainability, ensuring visitors can enjoy Houston’s offerings while minimizing environmental impacts.

This

balance

extends

disaster

preparedness, stakeholders

with

tourism-sector

incorporating

recovery

planning into their operations.

Innovating for Resilience

Designed to alleviate flooding in downtown and nearby neighborhoods, the project exemplifies how large-scale infrastructure can address immediate needs while contributing to long-term sustainability. The city’s green stormwater infrastructure tax abatement program further demonstrates Houston’s innovative approach. By incentivizing developers to incorporate sustainable practices, the program aligns urban growth with environmental resilience. “It’s about making these solutions deployable at a broader scale,” Wurdlow explained.

Houston’s disaster preparedness is both bold and practical, combining cutting-edge technologies with community-driven initiatives. David approach to Wurdlow, Assistant Director of Houston Public Works, emphasized the importance of integrating flood control into every infrastructure project. “We’re not just building roads or parks,” he said. “We’re embedding flood mitigation into everything we do.” The North Canal Project, a centerpiece of Houston’s flood control strategy, is a prime example.

Collaboration: The Houston Way

One of Houston’s greatest strengths is its collaborative spirit. Brian Mason, Executive Director of OEM, described the city’s comprehensive partnerships with local, regional, state, and federal agencies. “We work together to ensure seamless communication and coordination before, during, and after disasters,” he said. This collaborative approach extends to the private and philanthropic sectors. The Disaster Alliance, a partnership between the United Way of Greater Houston and the Greater Houston Community Foundation, has streamlined recovery funding by creating a unified resource pool. “This joint fund allows us to plan effectively, and triage neighborhoods based on impact,” Blanchard said. Community-driven initiatives like West Street Recovery further illustrate Houston’s collaborative ethos. By empowering residents to take an active role in disaster preparedness, these grassroots efforts build trust and resilience at the neighborhood level. “Nobody can get to your neighbor faster than you can,” Blanchard noted, emphasizing the importance of local connections.

“We have a set of tools now to help us understand how stormwater moves through the city,” said David Wurdlow, Assistant Director of Houston Public Works. “Whether it’s underground infrastructure, ditches, or even just water moving across streets and neighborhoods, these models give us critical insights.” After Harvey, Houston revised its floodplain regulations, requiring new developments to consider the 500-year floodplain and elevate structures accordingly. Brian Mason, Executive Director of OEM, elaborated on this shift: “We increased elevation requirements to ensure new developments are better protected against heavy rain events. For critical facilities, we’ve gone even further to enhance flood resilience.”

Learning from the Past

Houston’s history of hurricanes, including Harvey and Beryl, has provided valuable lessons in resilience. The city’s leadership has responded by implementing stringent building standards and adopting advanced modeling tools to better understand stormwater dynamics.

“Brian and I have spent significant time improving the transition between emergency response and long-term recovery,” Blanchard explained. “This handoff is critical to ensure recovery efforts address not just immediate needs but the broader, ongoing challenges faced by affected communities.” Building for the Future Houston’s long-term vision for resilience encompasses economic growth, environmental sustainability, and community well-being. Initiatives like the Houston Resilience Workforce Collaboration aim to prepare residents for jobs in sustainability- focused industries, ensuring economic stability alongside environmental progress.

These measures reflect a commitment to not only recover from past disasters but to mitigate future risks. Blanchard pointed out that the scale of modern disasters demands a new approach to recovery. “We’re seeing impacts that are larger and longer than anything we’ve faced before,” she said. “Millions more people are affected, and the devastation to property, lives, and economic well-being is much more severe.” She emphasized that recovery from events like Harvey often spans years. “For a disaster of Harvey’s scale, it typically takes five years to fully recover.” This prolonged recovery requires a carefully coordinated handoff from immediate response to long-term rebuilding.

Angela Blanchard | Chief Recovery and Resilience Officer

The city is also exploring innovative uses for underutilized land, such as transforming brownfields into solar energy hubs. “This turns a community deficit into a community asset,” Blanchard explained, highlighting the potential of such projects to address both environmental and economic challenges. At the neighborhood level, Houston is investing in resilience hubs, designed to provide essential services during disasters. These hubs, coupled with grassroots efforts like West Street Recovery’s block-level preparedness programs, reflect a pragmatic and inclusive approach to adaptability.

Challenges and Opportunities

While Houston has made significant strides in disaster preparedness, challenges remain. Educating residents about the risks associated with living in a vulnerable region is an ongoing effort. “We face a significant challenge in encouraging people to prepare,” Blanchard said. “We need to move from ‘we shall overcome’ to ‘we shall get ready.” The city’s leadership is also grappling with difficult decisions about land use. As sea levels rise and storms become more severe, some areas may no longer be viable for redevelopment. “Retreat isn’t a word we like in Houston,” Blanchard admitted. “But we have to confront these realities.”

Despite these challenges, Houston’s resilience is undeniable. From its grassroots initiatives to its large-scale infrastructure projects, the city is proving that innovation and collaboration can turn adversity into opportunity. “We’re a city that works,” Mason said. “Built to work, built for work, and filled with people who want to work.” Resilience as a Way of Life

This ethos, combined with Houston’s unique culture and pragmatic leadership, ensures that the city will not only survive but thrive in the face of future challenges. As Blanchard put it, “Houston is a city of strivers. Come hell, wind, or high water, we’ll continue to evolve and grow, always looking to the future.” For more information on The City of Houston’s Office of Emergency Management please visit: houstonoem.org

Written by Skyler Grey Editor in Chief Built America Magazine

Getting You Back Home

LAREINA TREEHOUSE, SAINT ELMO

In the rapidly evolving landscape of high-end construction, one name stands apart, defined by passion, precision, and people-first relationships: Stephen Thomas Construction. Co-founded by Bob Perez and Jared Sanders, this Austin- based company has earned a reputation for its commitment to transparency, superior craftsmanship, and genuine partnerships with clients, architects, and subcontractors alike. The origins of Stephen Thomas Construction trace back to 2019 when Bob Perez decided to leave his corporate career behind. “I had an 11- year corporate career that I was extremely unhappy with,” Bob recalls. “I’d always had a passion for building and design through my own remodeling projects. I left my job without a real plan, but a friend was formalizing his construction business, and I dove in.” This partnership quickly bore fruit— their first project together landed on the cover of Austin Magazine. “It was a roaring start,” Bob says. This success laid the groundwork for what would become Stephen Thomas Construction, named after the middle names of both founders—Robert Thomas Perez and Jared Stephen Sanders. Joining Forces and Finding Focus Jared Sanders, a landscape architect by education with years of experience in heavy construction, brought complementary expertise to the partnership.

Initially hired as a project manager, Jared’s skills quickly became indispensable. “It was clear from day one that Jared was special,” Bob notes. “The plan was to bring him on as a third partner, but when my former partner decided to pursue different opportunities, Jared and I decided to move forward as Stephen Thomas Construction.”Together, Bob and Jared focused their vision on high-end custom home building, luxury remodels, and select light commercial projects. “From the beginning, we knew we wanted to be in the high-end remodel space,” Bob explains.

“This is where we had found the most success and what we genuinely enjoyed.” Their passion for detail-oriented projects naturally led to a niche within the industry. “Custom home building and remodeling is such a personal business,” Bob continues. “You develop deep relationships with clients that often last beyond the project.” This personalized approach has become a cornerstone of the company’s reputation. “We quickly realized we had a knack for working with high-income clients, architects, and interior designers,” Jared adds. “It’s a different kind of process, one that not all builders can handle.”

Crafting Unique Spaces

Stephen Thomas Construction’s ability to navigate complex custom projects has been demonstrated repeatedly. One of their standout achievements is the Lareina Treehouse Project. “This was a unique project, situated within a canopy of trees,” Jared describes. “It features a huge, expansive cantilever deck that wraps around the entire second floor, creating an elevated experience that blends seamlessly with its natural surroundings.” The project’s scale and intricate design presented challenges that Bob and Jared welcomed. “Austin’s restrictions on auxiliary dwelling units (ADUs) meant we had to maximize every inch of the 800-square-foot space,” Bob notes. “But with high ceilings, a soaring roofline, and thoughtful architectural elements, it looks and feels three times its size.” The Lareina Treehouse Project earned Stephen Thomas Construction recognition and accolades, solidifying its reputation as a firm capable of pushing boundaries while adhering to strict regulatory guidelines. “It’s the most grand ADU in Austin, without a doubt,” Bob asserts. The project exemplifies the firm’s dedication to creating spaces that are not only functional but also visually stunning and contextually appropriate. Their nearly completed St. John project showcases a different kind of expertise. “This project is in an older, historic neighborhood, and we were tasked with creating a luxury home while preserving the neighborhood’s character,” Bob explains.

“The original house was only 1782 square feet, and many modern builds in the area stand out in ways that don’t blend with their surroundings. Our goal was to create something that felt both luxurious and respectful.” Jared adds, “Working with a talented architect who also handled the interior design, we incorporated handmade tiles, custom finishes, and unique elements like a lofted area with a net lounge. It’s fun to create spaces that aren’t cookie-cutter.” Building on Trust and Transparency While their projects are visually impressive, it’s the firm’s approach to client relationships that truly sets them apart. “Transparency is everything to us,” Bob emphasizes.

“Construction is expensive, and clients often come in with skewed expectations based on TV shows or other experiences. Our job is to educate and guide them through the process, establishing realistic budgets and maintaining open communication. ”Stephen Thomas Construction has successfully cultivated strong supplier relationships by fostering deep connections with its subcontractors. “Our subs are everything,” Bob states. “We’ve worked with many of them for years, and they know our expectations. Communication and mutual respect are key. We make sure they’re taken care of, and they, in turn, deliver outstanding work.” This collaborative approach stands in contrast to the more adversarial relationships that can plague the industry.

“We’re all pushing for the same goal,” Bob adds. “When everyone is on the same page, the quality of work speaks for itself.” The Importance of Relationships In a business where trust and reputation mean everything, Stephen Thomas Construction has excelled at building lasting connections with clients and industry professionals. “The clients we’ve worked with often become friends, and many of our projects come through referrals,” Bob shares. “We’ve done multiple projects for the same clients and have been referred to their friends and family. It’s a testament to the trust we build.” This trust extends to the firm’s interactions with architects and designers. “We collaborate closely with some incredible design professionals,” Jared notes. “Our partnerships make each project better and more streamlined over time.” One notable example is the firm’s ongoing relationship with St. Elmo Architecture Studio. “We’ve done nine projects with them, and each one gets better,” Bob says. “It’s about building on experience and making every cycle more efficient.” Meeting Challenges Head-On

Despite their success, Bob and Jared remain humble about the challenges they face in the industry. “We’re not marketers; we’re builders,” Bob admits. “Our business has grown primarily through word-of-mouth and referrals. We know we have room to improve when it comes to marketing, but we prefer to focus on what we do best—building exceptional homes.” Stephen Thomas Construction’s commitment to quality extends to their quality control and assurance processes. “It starts with good subs,” Bob reiterates. “But beyond that, it’s about having an eye for detail. Jared’s ability to scrutinize every aspect of a build ensures that our projects meet the highest standards.” This meticulousness has become a hallmark of their work, earning them praise from clients and peers alike. Looking to the Future As Stephen Thomas Construction looks ahead, growth is on the horizon—but in a way that remains true to their values. “There’s definitely room to grow, but we want it to happen naturally,” Jared says. “We’re focused on becoming better builders, refining our processes, and leveraging technology to enhance communication and efficiency.” Bob echoes this sentiment. “Growth today doesn’t have to mean scaling headcount or taking on more projects than we can handle. It’s about using tools and systems to become more efficient and deliver even better results.” This forward-thinking approach ensures that Stephen Thomas Construction will continue to be a leader in the industry, delivering custom projects that stand the test of time.

And as they continue to push boundaries and elevate the standards of custom home building, one thing is clear—the best is yet to come. For more information about Stephen Thomas Construction and their Award Winning projects, visit their website at:

A Lasting Legacy

For Bob Perez and Jared Sanders, Stephen Thomas Construction isn’t just a business—it’s a passion. “We’re not just building houses; we’re building relationships and creating spaces that people will love for generations,” Bob concludes. With a reputation for integrity, transparency, and craftsmanship, Stephen Thomas Construction is more than a construction company; it’s a trusted partner in turning dreams into reality.

www.stcatx.com

Written by Skyler Grey Editor in Chief Built America Magazine

The City of Knoxville A Heartbeat of Appalachia, Strengthened by Unity

Supporting Northeast Tennessee: A Model for Regional Aid Knoxville, Tennessee, is a city that doesn’t just embrace its history—it transforms it into action. As a regional hub with deep Appalachian roots, Knoxville has built a reputation for resilience, collaboration, and the kind of leadership that uplifts not just itself but its neighbors. Mayor Indya Kincannon’s vision reflects this spirit, emphasizing Knoxville’s role as both a thriving community and a steadfast ally to surrounding towns in Northeast Tennessee, including Newport and Irwin. “In Appalachia, we know what it means to rely on your neighbors,” Kincannon explained. “When Northeast Tennessee was overwhelmed, Knoxville didn’t hesitate. We answered the call because that’s who we are.” When Hurricane Helene struck East Tennessee, Northeast Tennessee communities, including Newport and Irwin, were among the hardest hit. Floodwaters ravaged towns, displacing families and destroying homes, businesses, and vital infrastructure. Within hours of the storm, Knoxville mobilized its resources to assist, exemplifying its commitment to regional solidarity. “Our swift water rescue team and public service crews were some of the first on the ground,” Kincannon said. “They braved dangerous conditions to save lives and evacuate residents before the flooding worsened.”

Knoxville’s contributions didn’t end with immediate relief. The city provided critical equipment and expertise, stepping in where resources had been lost or damaged. Trucks, debris-clearing machinery, and technical assistance were all dispatched in support of recovery efforts across Northeast Tennessee. “Our friends in Irwin, Newport, and other communities may only have a volunteer rescue squad or volunteer fire department,” Kincannon noted. “They don’t always have access to the more technical types of resources that we do, or their equipment was buried under mud —or in some cases—destroyed altogether. We were glad to lend what we could.” The relationship between Knoxville and neighboring communities within Northeast Tennessee is rooted in more than geography—it’s a bond of shared experience and mutual respect. Knoxville’s support extended beyond logistics to include coordinated food and water drives. Partnering with Second Harvest Food Bank and local organizations, Knoxville delivered truckloads of supplies to families in need. “Newport’s Mayor Dykes was overwhelmed by the damage, and when I asked how we could help, he had clear suggestions,” Kincannon said. “It was important to not just offer aid but to listen and respond in the ways they needed most.” For Kincannon, the efforts were personal. She described visiting communities days after the storm and witnessing the devastation firsthand. “The waterline was everywhere,” she said.

“Homes were pulled off their foundations. Entire neighborhoods were unrecognizable. Seeing that kind of loss sticks with you—and it drives you to do more.” Volunteers: Knoxville’s Backbone in Recovery Efforts Knoxville’s people played a vital role in supporting Northeast Tennessee. Families, churches, and local organizations mobilized almost immediately, reflecting the city’s strong volunteer ethic. The effort coincided with Knoxville Schools’ fall break, giving many families the opportunity to spend their week helping neighbors in need.

Churches across the city came together to provide food, diapers, and other essentials. Smaller initiatives, like those led by Cynthia Finch and her family, focused on reaching underserved groups, ensuring that everyone— regardless of background—had access to help.

A Bond That Strengthens the Region

The partnership between Knoxville and Northeast Tennessee exemplifies how regional collaboration can amplify resilience. While Knoxville provided resources and expertise, Kincannon emphasized that the relationship was one of mutual support, not charity.

“Volunteerism is part of our DNA,” Kincannon said. “Whether it was digging mud, organizing donations, or just showing up to help, Knoxville’s people truly embodied the volunteer spirit.” Knoxville’s diversity also enriched its response. Bilingual volunteers helped Spanish-speaking residents navigate recovery resources, ensuring that no one was left behind. “Appalachia isn’t monolithic,” Kincannon explained. “We have people from all backgrounds here, and their contributions made a real difference.” One particularly touching example came from Knoxville’s faith communities

Mayor Indya Kincannon

“There will be times when Knoxville needs help, and I know our neighbors in Northeast Tennessee will answer the call,” she said. “That’s what it means to be part of Appalachia. We show up for each other.” Kincannon’s admiration for the region and its people is evident in her reflections. “The people of these communities are incredibly strong and resilient,” she said. “Even in the face of such immense loss, they were organizing and rebuilding, finding ways to support one another. It’s inspiring.” Knoxville’s efforts have left a lasting impact, not only on the people of both the city and Northeast Tennessee but on the broader region.

By stepping up when it mattered most, Knoxville demonstrated the power of unity and the importance of investing in relationships that extend beyond city limits.

Preparing for the Future

Knoxville’s work with Northeast Tennessee was only the beginning of what will become a larger strategy to enhance regional resilience. The city is investing in infrastructure, training, and preparedness to ensure it can respond even more effectively to future challenges. Knoxville’s Vision Zero initiative, which aims to eliminate traffic fatalities by 2040, reflects the city’s commitment to safety and resilience.

Knoxville’s Northeast Tennessee is a powerful reminder that resilience isn’t built in isolation. It’s forged through relationships, mutual respect, and the willingness to stand together in the face of adversity. As the region moves forward, this bond serves as a model for what Appalachia can achieve when its communities unite. In the end, the story of Knoxville and Northeast Tennessee is not about each individual city but about the collective strength they embody by standing together—a testament to the very ethos of Tennessee. This unity defines how the state’s municipalities are setting a benchmark for the South in disaster recovery and emergency response. partnership with

“Safe streets aren’t just about day-to-day life—they’re about making sure we can respond quickly and effectively in times of crisis,” Kincannon said. A Message of Unity As Knoxville continues to grow, its leaders remain focused on ensuring that its success benefits not just the city but the entire region. Mayor Kincannon’s vision is clear: Knoxville’s role is to lead by example, supporting its neighbors while building a stronger, more inclusive community. “We believe in the volunteer spirit, and Knoxville exemplifies that,” Kincannon said. “When times get tough, we don’t ask if it’s our responsibility—we show up, we help, and we make sure no one feels alone.”

In the words of Mayor Kincannon, “No one is left behind.”

Written by Skyler Grey Editor in Chief Built America Magazine

Elevating Homes with Quality, Innovation, and Trusted Expertise

In an industry where budgets often overrun, timelines extend indefinitely, and clients feel lost in a maze of subcontractors and change orders, MLM Inc. stands apart. At the helm of this forward-thinking construction firm is Machi Medryzcki, a man whose journey from eager apprentice to industry leader is as compelling as the projects he delivers. With a foundation built on craftsmanship, relentless learning, and a commitment to simplifying the client experience, MLM Inc. has grown from humble beginnings into a company that clients trust—not just for its high-quality work but for its unwavering integrity. "The money is always going to be a byproduct of your passion," Machi says. "If you focus on purpose, everything else will follow." A Journey Rooted in Craftsmanship and Curiosity Machi’s story in construction began in 2003, fueled by an early fascination with building. "I was always hands-on," he recalls. "As a kid, I loved playing with Legos, gluing together plastic models, painting them. There was always an artistic side of me that fed into my love for construction." His formal initiation into the industry came under the mentorship of a seasoned builder named PJ. "PJ had amazing craftsmanship," Machi says. "I worked for him, absorbing everything I could. When there were electricians or plumbers on-site, I would go up to them and say, ‘Hey, what are you doing? Teach me.’ And because nobody really asks those guys to explain their work, they were happy to share.”

“I was lucky to learn from them." That curiosity paid off. By 2006, just three years into his construction career, Machi became a subcontractor, quickly moving into project management. Then, in the wake of Hurricane Katrina, an opportunity arose that would shape his future. "I kept telling PJ that we needed to go to New Orleans because there was so much work," he says. "But he was an incredible craftsman, not a businessman. He didn’t have the vision to scale up. I did. So I moved to New Orleans with a group of real estate investors and found myself managing full home renovations—electrical, HVAC, drywall, everything.

It was intimidating at first, but I thought, ‘What’s the worst that can happen?’ And I learned fast."

"We needed cash flow to keep growing. But I was always interested in making things look good. I got involved in design, helping clients select materials, colors, and finishes. And they loved it. It became part of our reputation." That reputation grew as Machi focused on marketing, leveraging professional photography, SEO, and even learning web development to push MLM Inc. to the forefront. "We started getting more business because people could see the quality of our work," he says. "I invested in digital marketing, Google Ads, and other tools. But in the end, the biggest source of business? Referrals." What Sets MLM Inc. Apart? When asked what differentiates MLM Inc. from other construction firms, Machi doesn’t hesitate: "Education." "We do our best to set expectations early in the project development stage," he explains.

Machi’s goal was always to build something bigger. "I didn’t just want to be a tradesman," he explains. "I wanted to manage crews, run projects, and be known as a builder—not just someone who does the work." That drive led to the formation of MLM Inc., a company designed not just to construct buildings, but to simplify and perfect the construction process. "At the beginning, we took on whatever work we could get—full home renovations, kitchen remodels, bathrooms, flooring," Machi says. Scaling the Vision: The Birth of MLM Inc.

Machi Medrzycki | Owner

"A client might come to us with a set of drawings and say, ‘Build it.’ But just because you have construction drawings doesn’t mean the project is ready. We educate them on why pre-construction planning is crucial —why we need to know their finishes, their tiles, their electrical and plumbing specs— because those details determine the true cost. A regular refrigerator versus a Sub- Zero? That’s a fivefold difference in installation complexity." MLM Inc. also prides itself on integrity in pricing. "Too often, contractors underbid and then hit clients with change orders that inflate costs by 30% or more. We avoid that by being as accurate as possible upfront and running analytics after each project to minimize surprises in the future."

The Power of Relationships

Beyond construction, MLM Inc. is built on relationships—both with clients and with its team. "Trust is everything," Machi emphasizes. "If you break trust, you can’t recover from that." This philosophy extends to the firm’s subcontractors. "We maximize their profits by making sure that when they arrive on- site, everything is ready for them—materials, fixtures, schedules—so they can work efficiently. And we pay them quickly. Even if we haven’t received a client’s draw yet, we make sure our trades get paid on time. That builds loyalty."

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