AIM Training Directory 2016

We have provided this directory to showcase the breadth and depth of our offering and our Training Advisors are waiting to help you realise your power.

AIM BITION.

Courses from A to Z AIM DIRECTORY

‘The ideas you have as a leader or manager can have far reaching implications.’

Peter Mobbs CHIEF EXECUTIVE OFFICER

Australian Institute of Management Education and Training (AIMET); ABN 40 009 668 553; RTO code 0049; Level 21, 580 George Street Sydney NSW 2000, an approved FEE-HELP and VET FEE-HELP provider. AIMET is a registered Higher Education Provider listed on the national register. AIMET uses the brand name AIM with permission from the Australian Institute of Management; ABN 56 004 525 017.

AIM Directory III

Introduction A LETTER FROM OUR CEO

AT AIM, WE BELIEVE MANAGEMENT REALLY MATTERS.

The Australian Institute of Management is the first port of call for business, management and leadership development. As the preeminent voice of management and leadership in Australia we are recognised as a trusted partner through people’s careers. AIM has been developing people into managers and managers into leaders for almost 75 years. We have provided training to over 500,000 Australians and in the last year alone more than half of ASX200 listed companies have relied on AIM for the vital training and development their managers need for success. The ideas you have as a leader or manager can have far reaching implications. They could affect the people in your company, their families, your customers, and even the communities in which you operate. At AIM, we believe maximising this power is a life-long pursuit. From manager to specialist, from leader to executive, we are here to help you at every step of your career journey.

AIM provides market leading education and training, products and services to help achieve an outstanding career. As one of Australia’s largest training organisations AIM has the capacity and experience to deliver quality training outcomes across a wide range of management disciplines. AIM works closely with clients to identify and understand learning and development requirements and develop solutions that work. We have provided this directory to showcase the breadth and depth of our offering and our Training Advisors are waiting to help you realise your power.

Peter Mobbs Chief Executive Officer

CONTENTS Things you need to know:

Why AIM�� 6 Learn with AIM�� 8 AIM Business School�� 10 Payment options��12 Qualifications summary�� 14 Courses and Qualifications by subject: Leadership & Management�� 16 Project Management�� 50 Communication�� 68 Finance�� 84 Training & Assessment��90 Human Resources��110 Public Sector��126 Professional Development��136 Sales, Marketing & Customer Service�� 146 AIM Business School (MBA)��162 Glossary�� 168 Terms and Conditions�� 170 Index��172

HOWTO USE THE TRAINING DIRECTORY

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Icon Key

Other Locations Includes Adelaide, Canberra, Hobart and selected regional locations. Excludes WA.

Blended learning - a blended approach to learning bringing together AIM’s innovative online learning platform, AIM Connect, and the dedicated support of our expert facilitators. On campus - Benefit from sharing experiences, ideas and questions in class with your peers and AIM’s expert facilitators, along with access to AIM Connect.

WHY AIM? The Australian Institute of Management is the trusted career partner of Australian managers and leaders at every stage of their career journey.

1. 75 years at the forefront of management training and education. In that time we’ve trained 500,000 people nationwide and we remain unrivalled in our innovative education offerings designed for Australian businesses today and into the future. 2. Study with the preeminent body for Managers and Leaders Studying a qualification with AIM gives students access to AIM Membership, providing invaluable networking, mentoring and career development opportunities. 3. AIM for every step on your career journey – from Certificate IV to an MBA AIM has an unrivalled breadth and depth of training options which is why every year, 25,000 professionals enrol in one of our 82 programs and study towards any one of 24 management qualifications. 4. Graduate qualifications for today’s business world AIM Graduates are fast building a reputation as the most versatile graduates in the market due to the cutting edge education we provide at each of our campuses as well as online. 5. Corporate solutions tailored to your organisational goals As a training provider to half of ASX200 listed companies, our nationwide corporate solutions team will tailor training solutions that enable organisations to achieve their corporate goals. 6. Study where you want, when you want AIM Connect provides an online community where collaboration and engagement can provide a more effective learning experience through a community approach to self-directed study. 7. Learn from the experts Our education offerings are taught by a faculty who we ensure are as professionally experienced as they are academically qualified, AIM facilitators are recognised as experts in their field. 8. Get immediate value from your studies Learning emphasis is placed on contemporary, interactive case studies that are applicable to participant’s workplaces to ensure they receive immediate value from their learning experience. 9. Established thought leaders in global business practices AIM works with industry, government and academia to provide insights on contemporary management issues through contributions to white papers, research and news articles. 10. Exclusive access to the sharpest minds in industry and government AIM’s reputation as the peak professional body for Australian leadership affords us access to leading minds of organisational thought as they share their in-depth knowledge at the most in demand business functions on the corporate calendar.

LEARN WITH AIM

If you are looking for skill-enhancing short courses and qualifications then look no further than AIM. With an incredibly broad and flexible range of training options to choose from, it doesn’t matter if you’re an emerging manager or executive level professional, we can help broaden your influence at every stage.

SHORT COURSES. Intensive sessions delivered in class or online that give the opportunity to quickly gain new skills, learn best- practice methodologies, and share practical application.

QUALIFICATIONS. Choose from a range of Certificates, Diplomas and Advanced Diplomas that help you fast-track your career whilst gaining official certification of your skills. VET FEE-HELP* and payment plans available.

POSTGRADUATE. Offering an MBA pathway with clear milestones, flexible delivery and flexible entry; from Graduate Certificate, to Graduate Diploma to MBA. Available online and with payment support. aim.com/mba

CORPORATE SOLUTIONS. AIM’s team of Corporate Solutions Managers is available to develop industry and business specific training solutions. Choose an off- the-shelf or bespoke program today.

Next steps Browse the training directory to choose your course or call 1300 658 337 today to speak with the team.

* For more information visit: aim.com.au/training/fee-help-and-vet-fee-help

AIM BUSINESS SCHOOL

AIM Business School offers a refreshing take on business education. We prepare Australian managers of all levels for a business environment driven by innovation, sustainability, ethics and challenging financial conditions. We understand that great managers come from a variety of backgrounds so when it comes to postgraduate qualifications, we don’t discriminate. Unlike other providers, your management experience truly counts and can start you on your pathway today, regardless of your formal qualifications. An education from AIM Business School will equip you with the skills and confidence to reach beyond your current potential. We offer practical content and real-world case studies to help you apply effective management strategies immediately to everyday business experiences. A true pathway to MBA. Education for the leaders of today and tomorrow.

MASTER OF BUSINESS ADMINISTRATION (MBA)

GRADUATE CERTIFICATE IN MANAGEMENT

GRADUATE DIPLOMA IN MANAGEMENT

Next Steps Put your future and that of your team in our capable hands. Act now and secure your place at AIM Business School today. Web: www.aim.com.au/mba Phone: 1300 658 337

PAYMENT OPTIONS

Increasing your knowledge through study is a great way to further your career, but sometimes the financial commitment can be a hurdle to getting started. Did you know you may be eligible to delay the cost of your study so you can focus on getting those new skills? AIM is pleased to offer a number of payment options to assist people in up-skilling today. 1. Pay all costs up front

2. Defer all or part of the tuition costs through utilising AIM’s finance partner, zipMoney or government loan through VET FEE-HELP*

zipMoney Get between$2,000and$10,000 to fund the short courseor qualification you’re looking for. With a quick and easy 3 minute application process and flexible payment plans available. VET FEE-HELP and FEE-HELP* Access to the Australian Government’s loan scheme covering part or all of the cost of your Diploma, Advanced Diploma, or postgraduate qualification. Cover the cost of your fees, start today and repay only when your salary is above the specified threshold. Select from our short courses and qualifications, including postgraduate programs – all designed to boost your knowledge and your career prospects – without the immediate financial burden.

Next Steps Without financial barriers there’s no reason to delay your study any longer. Talk to us today.

Web: aim.com.au/payment-support Email: studentsupport@aim.com.au Phone: 1300 658 337

*please note, until further notice we are not accepting new enrolments using VET FEE-HELP as a payment mechanism.

2015 AIM Directory 14

Qualification Summary QUALIFICATION OPTIONS Q QUALIFICATIONS SUMMARY QUALIFICATION DESIGNED FOR

PAGE

LEADERSHIP & MANAGEMENT BSB42015 Certificate IV in Leadership and Management

> > > > > > > > >

Aspiring or new managers such as supervisors and team leaders seeking development in people management. Aspiring or existing middle managers or supervisors with responsibility for managing teams, operational planning and performance, change management or financial accountability.

BSB51915 Diploma of Leadership and Management

BSB61015 Advanced Diploma of Leadership and Management

People with, or seeking senior management responsibilities.

BSB40215 Certificate IV in Business

Those who need a broad knowledge base in a wide range of business contexts.

BSB50215 Diploma of Business

People who require business acumen.

Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business PROJECT MANAGEMENT BSB41515 Certificate IV in Project Management Practice BSB51415 Diploma of Project Management

Aspiring or existing middle managers or supervisors looking to fast-track their studies.

People involved in, or seeking to participate in the execution of workplace projects. Those responsible for, or seeking the responsibility of the overall management of projects and project teams. Aspiring or existing Senior Project Managers responsible for managing multiple complex projects or programs and portfolios, with responsibility for a team of Project Managers. Anyone intending to deliver and assess nationally accredited training programs. It is also highly beneficial for trainers and educators involved in any form of adult education. 102 Training developers and instructional designers who are responsible for analysing training needs and designing training solutions and products to meet workplace capability requirements. 104 Training developers and instructional designers who are responsible for analysing training needs and designing training solutions, and evaluating the effectiveness of programs. This could include providing guidance and advice to trainers and assessors and promoting innovative practices. 106 64 65 66

BSB61215 Advanced Diploma of Program Management

TRAINING & ASSESSMENT

TAE40110 Certificate IV in Training and Assessment

TAE50211 Diploma of Training Design and Development

TAE50111 Diploma of Vocational Education and Training

Double Diploma: TAE50111 Diploma of Vocational Education and Training + TAE50211 Diploma of Training Design and Development

Training professionals looking to fast-track their studies.

108

2015 AIM Directory 15

Qualification Summary QUALIFICATION OPTIONS Q

QUALIFICATION DESIGNED FOR

PAGE

HUMAN RESOURCES BSB41015 Certificate IV in Human Resources

Those who work, or aspire to work in a support position as a HR generalist or in a specialist area such as remuneration, recruitment or industrial relations. 120 >

People responsible for, or seeking the responsibility to manage the delivery of human resources services in a business setting and ensure activities lead to effective outcomes. People at senior levels responsible for providing organisational leadership and directing the human resources strategy. This could include being accountable for group outcomes or the overall performance of the human resource functions.

BSB50615 Diploma of Human Resources Management

122

BSB60915 Advanced Diploma of Management (Human Resources)

124

PUBLIC SECTOR PSP50112 Diploma of Government Anyone needing to be self-directed and independent within a public service environment, with a wide range of responsibilities. 132 > PSP51112 Diploma of Government (Management) Aspiring or specialist managers within the public sector. 134 > SALES, MARKETING & CUSTOMER SERVICE

Those who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. This could include providing leadership and guidance to others with limited responsibility for the output of others. 156 Aspiring or new managers in sales or marketing seeking to gain a broader understanding of a wide variety of marketing contexts. 158

BSB40615 Certificate IV in Business Sales

> >

BSB41315 Certificate IV in Marketing

Aspiring or senior managers with responsibility for sales and marketing, particularly from a strategic point of view.

BSB51215 Diploma of Marketing

160

POSTGRADUATE AND MBA – AIM BUSINESS SCHOOL

Take your first step towards a Master of Business Administration (MBA) or choose to complete this qualification in its own right. A challenging and rewarding qualification experience. The next step following the Graduate Certificate in Management, further exploring Management and Leadership concepts and offering a broader experience. AIM Business School’s flagship qualification, preparing you for an environment where innovation, ethics, challenging financial situations are part of doing business.

Graduate Certificate

164

Graduate Diploma

165

MBA

166

Leadership & Management L

AIM Directory 17

Leadership and Management SECTION CONTENTS

18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 25

FRONTLINE LEADERSHIP

BUILDING TEAM PERFORMANCE

EFFECTIVE WORKPLACE RELATIONSHIPS

COACHING AND MENTORING

CONFLICT RESOLUTION

LEADING WITH EMOTIONAL INTELLIGENCE

PERFORMANCE MANAGEMENT IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT

CHANGE MANAGEMENT OPERATIONAL PLANNING WORKPLACE SAFETY

RISK MANAGEMENT

CONTRACT MANAGEMENT

NEW SUPERVISOR

MANAGE PEOPLE EFFECTIVELY MANAGE BUSINESS EFFECTIVELY MANAGE PERFORMANCE EFFECTIVELY

PEOPLE LEADERSHIP STRATEGIC LEADERSHIP

BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT BSB40215 CERTIFICATE IV IN BUSINESS BSB50215 DIPLOMA OF BUSINESS DOUBLE DIPLOMA: BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT + BSB50215 DIPLOMA OF BUSINESS

42 44 46

AIM Directory 18

Leadership and Management COURSE OPTIONS FRONTLINE LEADERSHIP

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBMGT401 Show leadership in the workplace PSPGOV511A Provide leadership

The Frontline Leadership short course provides an introduction to people leadership in the context of frontline teams. Exploring critical success factors in establishing credibility as a frontline leader, it will assist you to identify and develop your unique leadership style. This course is right for you if: If you are a supervisor or team leader looking to develop your team leadership profile. Your employer will benefit because: You’ll have the skills and knowledge to be an - - Identify your leadership style and adapt your approach to suit different situations and team needs - - Use your strengths for advantage in leading the team - - Apply leadership behaviours that motivate and inspire - - Translate organisational vision into meaningful team goals - - Collaborate with team members in the decision making process effective frontline leader. Learning outcomes:

AIM Directory 19

Leadership and Management COURSE OPTIONS

BUILDING TEAM PERFORMANCE

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

The Building Team Performance short course examines the dynamics of teams in the workplace and the role of a leader in creating, nurturing and maintaining a performance- based culture. Using practical tools for setting team goals, establishing performance measures and working collaboratively, you will learn how to effectively coach and develop team members to achieve performance outcomes. This course is right for you if: You are an experienced or aspiring manager looking to develop a high performance culture in your team. Your employer will benefit because: You will be a highly capable team leader and motivator; possessing the skills to cultivate an achievement orientated and results-driven team. Learning outcomes: - - Identify your team’s stage of development and adjust your leadership style to support that stage - - Formulate and communicate the purpose, direction and goals of your team - - Evaluate your team’s culture and action strategies to develop a high performing team - - Involve your team in problem solving supported by coaching

BSBLDR403 Lead team effectiveness BSBWOR502 Lead and manage team effectiveness

*Excluding Western Australia

AIM Directory 20

Leadership and Management COURSE OPTIONS

EFFECTIVE WORKPLACE RELATIONSHIPS

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

The Effective Workplace Relationships short course is designed to build your interpersonal skills and assist you in becoming a more effective communicator. Focusing on communication and behaviour, you will learn strategies to be more responsive to others and to foster positive workplace relationships. This course is right for you if: You want to create stronger relationships at work. Your employer will benefit because: You’ll be a more effective communicator who will have the ability to build trust and develop strong relationships throughout your organisation. Learning outcomes: - - Identify and respond to workplace behaviours - - Apply techniques to recognise communication preferences and adjust your own style accordingly - - Cultivate a culture of feedback based on openness and trust - - Create and maintain networks for better workplace relationships

AIM Directory 21

Leadership and Management COURSE OPTIONS

COACHING AND MENTORING

2 Days

DURATION:

Member

Non-Member

PRICING:

$1310 $940

$1450 $1040

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: TAEDEL404A Mentor in the workplace PSPGOV506A Support workplace coaching and mentoring

The Coaching and Mentoring short course focuses on developing the necessary skills to facilitate a learning relationship including implementing a program and reviewing its effectiveness. This course is right for you if: You want to enhance your coaching skills to support the performance development of individuals and teams in your organisation. Your employer will benefit because: You will have the skills and ability to effectively coach team members for improved performance and results. Learning outcomes: - - Understand the nature and benefits of coaching in the workplace - - Prepare an appropriate environment for coaching and mentoring - - Develop coaching and mentoring plans - - Establish and facilitate coaching and mentoring relationships - - Enhance coaching interactions to support improved performance

*Excluding Western Australia

AIM Directory 22

Leadership and Management COURSE OPTIONS CONFLICT RESOLUTION

2 Days

DURATION:

Member

Non-Member

PRICING:

$1310 $940

$1450 $1040

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach that will help you deal with and resolve conflict. This course is right for you if: If you are already a strong communicator looking to extend your skills to effectively manage workplace conflict. Your employer will benefit because: You will have the skills and confidence to recognise, address and resolve workplace conflicts. Learning outcomes: - - Identify and respond to different drivers of conflict - - Apply a solutions focused approach - - Employ proven conflict resolution strategies - - Deal with emotive situations

AIM Directory 23

Leadership and Management COURSE OPTIONS

LEADING WITH EMOTIONAL INTELLIGENCE

2 Days

DURATION:

Member

Non-Member

PRICING:

$1490 $1060

$1650 $1170

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following unit of competency: PSPGOV516A Develop and use emotional intelligence BSBLDR501 Develop and use emotional intelligence

This short course teaches you to apply emotional intelligence to workplace interactions through a range of tools and techniques. By understanding the science behind communication, you will find new ways to harness your own emotions, and those of others - improving decision-making, behaviour and performance as a result. This course is right for you if: You want to be a more impactful and influential leader, with advanced skills in applying emotional intelligence. Your employer will benefit because: You will be equipped with the knowledge and skills required to enhance internal and external professional relationships. Learning outcomes: - - Understand the social neuroscience of emotions and emotional intelligence - - Improve your management of emotions - - Enhance your relationships within and outside of the workplace - - Facilitate difficult conversations with confidence - - Feel less stressed and be better equipped to manage high work demands and stress - - Create a positive work environment for others - - Facilitate high performance

*Excluding Western Australia

AIM Directory 24

Leadership and Management COURSE OPTIONS

PERFORMANCE MANAGEMENT

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBMGT502 Manage people performance PSPGOV519A Manage performance

This course explores the end-to-end processes associated with the performance management cycle. From the setting of goals and allocation of work through to performance reviews and recognition, you will learn the skills you need to drive a performance culture and proactively address You’re a team leader or manager responsible for the performance of individuals or teams. Your employer will benefit because: You will have the skills and confidence to set performance standards and lead others to achieve them. Learning outcomes: - - Develop KPIs that align to the organisation’s goals - - Build and support commitment within the team - - Provide meaningful feedback and ensure performance meets KPIs - - Recognise and address performance-related issues issues of diminished performance. This course is right for you if:

AIM Directory 25

Leadership and Management COURSE OPTIONS

IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBMGT403 Implement continuous improvement BSBMGT516 Facilitate continuous improvement BSBINN502 Build and sustain an innovative work environment

The Implementing Innovation and Continuous Improvement short course harnesses skills in innovative thinking, as well as identifying, analysing and driving opportunities for organisational improvement. This course is right for you if: You want to learn about best practices in delivering continuous improvement and innovation initiatives. Your employer will benefit because: You’ll be equipped with practical strategies to identify improvement opportunities and stimulate innovation to address performance gaps. Learning outcomes: - - Identify business improvement opportunities - - Apply continuous improvement techniques in context - - Take the lead in implementing continuous improvement initiatives - - Use problem solving strategies to facilitate improvement - - Use the principles of innovation to stimulate idea development

*Excluding Western Australia

AIM Directory 26

Leadership and Management COURSE OPTIONS

MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following unit of competency: BSBMGT608 Manage innovation and continuous improvement

This short course provides you with the skills, knowledge and insight to effectively take the lead in using innovation to realise business outcomes. Combining the freedom of creativity with the discipline of due process, you’ll discover the business benefits of promoting innovation and continuous improvement. This course is right for you if: If you are a manager or business leader looking to promote an environment of innovation and change. Your employer will benefit because: You will be motivated to identify, validate and implement innovations that drive business improvement. Learning outcomes: - - Develop innovative thinking and work practices - - Analyse business issues and industry trends to identify opportunities for improvement - - Implement processes to enable innovation

- - Evaluate ideas and manage risk - - Promote a culture of continuous improvement

AIM Directory 27

Leadership and Management COURSE OPTIONS

CHANGE MANAGEMENT

2 Days

DURATION:

Member

Non-Member

PRICING:

$1310 $940

$1450 $1040

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBINN601 Lead and manage organisational change PSPGOV514A Facilitate change

The Change Management short course takes a look at why people resist change and the skills and qualities you need to effectively manage change. This course provides you with the tools you need to analyse, scope, plan and implement change programs for your business. This course is right for you if: You’re interested or involved in change management initiatives. Your employer will benefit because: You will have the knowledge and resources to create an environment that is ready for change. Learning outcomes: - - Apply models of organisational change in the context of your business - - Develop your change leadership style - - Create a change management plan - - Implement change strategies that align with organisational goals - - Successfully manage resistance to change

*Excluding Western Australia

AIM Directory 28

Leadership and Management COURSE OPTIONS

OPERATIONAL PLANNING

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBMGT402 Implement operational plan BSBMGT517 Manage operational plan

The Operational Planning short course focuses on the development and implementation of operational plans. It will provide you with the skills to develop a plan, acquire resources, monitor progress and evaluate operational performance. This course is right for you if: You’re a manager who is responsible for planning and monitoring work at an operational level. Your employer will benefit because: You will have the skills to effectively develop, implement and evaluate operational plans. Learning outcomes: - - Develop and implement operational plans - - Plan for and allocate resources - - Develop contingency plans - - Monitor performance against plans

AIM Directory 29

Leadership and Management COURSE OPTIONS

WORKPLACE SAFETY

1 Day

DURATION:

Member

Non-Member

PRICING:

$655 $470

$725 $520

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This short course will equip you with a solid understanding of workplace safety standards and practices, including the Workplace Health and Safety legislation. Learn strategies for promoting awareness and cooperation among staff and gain the tools to create and implement an effective and sustainable work health and safety framework in your workplace. This course is right for you if: You are a manager, supervisor or have the responsibility for monitoring or ensuring safety in the workplace. Your employer will benefit because: You will have the knowledge and the ability to make your workplace safe. Learning outcomes: - - Explain the basis of WHS legislation and related policies and procedures - - Explain WHS consultation and how issues raised are handled - - Identify and organise WHS training - - Follow procedures for the identification of hazards and risks in the workplace - - Follow workplace procedures for the recording of WHS incidents and rectification

BSBWHS501 Ensure a safe workplace PSPOHS501A Monitor and maintain workplace safety

*Excluding Western Australia

AIM Directory 30

Leadership and Management COURSE OPTIONS

RISK MANAGEMENT

2 Days

DURATION:

Member

Non-Member

PRICING:

$1310 $940

$1450 $1040

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBRSK401 Identify risk and apply risk management processes BSBRSK501 Manage risk PSPGOV517A Coordinate risk management

The Risk Management short course will guide you on how to create, implement and evaluate a risk management strategy that supports your organisation’s objective and ensures the minimisation of risk. This course is right for you if: You are responsible for or involved in managing risk in your organisation. Your employer will benefit because: You will be able to implement and evaluate risk management plans. Learning outcomes: - - Seeing risk management as part of the strategic plan - - Using policies and procedures for effective risk management - - Conducting risk audits and developing a risk register - - Implementing and monitoring the risk management plan - - Evaluating and improving the risk management plan, policies and procedures

AIM Directory 31

Leadership and Management COURSE OPTIONS

CONTRACT MANAGEMENT

2 Days

DURATION:

Member

Non-Member

PRICING:

$1310 $940

$1450 $1040

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Learning outcomes: - - Understand the fundamental concepts of contract management - - Manage the tendering and selection process - - Monitor and review the performance of suppliers - - Identify and manage contract risk - - Resolve disagreements with suppliers - - Manage contract variations Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address.

The Contract Management short course is designed as a practical guide to managing the implementation and monitoring of contracts. Exploring the contract lifecycle, you will learn the concepts and techniques for tendering, negotiating, managing risk and administering contracts; whilst building sustainable relationships with suppliers. This course is right for you if: You’re involved in managing contracts between your organisation and its external suppliers of goods and services. Your employer will benefit because: You will have the skills to manage contracts and foster relationships between suppliers and your organisation.

*Excluding Western Australia

AIM Directory 32

Leadership and Management COURSE OPTIONS NEW SUPERVISOR

2 Days

DURATION:

Member

Non-Member

PRICING:

$1490 $1060

$1650 $1170

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBLDR401 Communicate effectively as a workplace leader

The New Supervisor short course provides you with the foundational knowledge and skills to effectively make the transition from teammate to leader. With a focus on effective communication, team performance and workplace relationship management, you’ll learn the tools and techniques you need to get started in your management career. This course is right for you if: You’re a first-time manager, or you’d like to increase your potential for promotion into a leadership role. Your employer will benefit because: You will gain the necessary skills to become a highly capable and successful team leader. Learning outcomes: - - Identify the strengths of your character and develop your effectiveness in communicating with others - - Build credibility and trust while cultivating positive workplace relationships - - Provide direction and motivate teams to achieve operational outcomes - - Monitor performance and respond to changing circumstances - - Identify and overcome common challenges faced by new supervisors

AIM Directory 33

Leadership and Management COURSE OPTIONS

MANAGE PEOPLE EFFECTIVELY

3 Days

DURATION:

Member

Non-Member

PRICING:

$2235 $1585

$2475 $1755

Bris, Melb, Syd Other Locations*

Call 1300 658 337 or click here for locations and dates

MORE INFO:

Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBLDR501 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBLDR503 Communicate with influence BSBLDR504 Implement diversity in the workplace

The Manage People Effectively short course provides you with the personal insight, skills, knowledge and attributes you need to successfully lead others in the workplace. With a focus on communication, behaviour and emotionally intelligent leadership, you’ll discover how to engage employees, create meaningful relationships and leverage diversity in the workforce. This course is right for you if: You understand that people are your greatest asset and your ability to manage effectively will determine both their success and yours. Your employer will benefit because: You will possess the skills to develop positive professional relationships through management techniques that engage and motivate team members. Learning outcomes: - - Communicate and behave with emotional intelligence - - Develop professional relationships and facilitate team cohesion - - Use interpersonal effectiveness to develop a performance culture - - Motivate and engage team members - - Manage conflict and promote productive workplace relationships

*Excluding Western Australia

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