TTEC’s Impact and Sustainability Report contains relevant metrics in accordance with the Sustainability Accounting Standards Board (SASB) standards and Task Force on Climate-Related Financial Disclosures (TCFD) framework. This document, which serves as TTEC’s 2023 Environmental, Social, and Governance Report, chronicles a more diverse range of initiatives than were covered in previous years. This report seeks to illustrate how an agile company evolves and enriches proven strategies to achieve ambitious impact and sustainability goals through ethical decision-making and governance. The scope of performance data in this report is companywide for the fiscal year ending December 31, 2023, and all financial information is presented in U.S. dollars unless otherwise noted. We have conducted a rigorous internal review process of the report content, including subject matter reviews and validation.
Introduction | 2 |
Table of contents | 2 |
TTEC priorities | 3 |
Message from TTEC executive leadership team | 4 |
TTEC 2023 Highlights by the numbers | 6 |
Living our values and culture | 8 |
UN Sustainable Development Goals | 9 |
Meet TTEC | 10 |
Oversight and accountability | 12 |
Materiality assessment | 14 |
Employer of Choice | 16 |
Empowering employees for success | 18 |
Employee engagement | 20 |
Employee wellness and retention | 22 |
Diversity, Equity, and Inclusion | 24 |
Impact Strategy | 27 |
Philanthropy | 30 |
Employee health and safety | 32 |
Supply chain management | 33 |
Investment of Choice | 34 |
How TTEC is governed | 36 |
TTEC Board of Directors | 40 |
Ethics and compliance | 42 |
Responsible AI use | 44 |
Data privacy and security | 46 |
Resiliency management | 48 |
Business continuity and disaster recovery | 50 |
Enterprise risk management | 53 |
Provider of Choice | 54 |
TTEC’s commitment to sustainability | 56 |
TTEC’s impact on the environment | 57 |
TTEC's initiatives to minimize impact | 59 |
Frameworks | 60 |
TCFD | 62 |
Bookmark 42 | 62 |
SASB Standards Index | 66 |
Awards and recognition | 68 |
2023 awards and recognition | 70 |
About TTEC | 72 |
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