Part 1: Introduction – Quality Account April 2023 to March 2024 | 3 |
1.1 Who we are | 3 |
1.2 Our Values | 4 |
1.3 Forward from NNPC Chair & CEO | 6 |
1.4 Care Quality Commission (CQC) Registration | 7 |
Part 2: Our Services | 8 |
2.1 ‘Core’ Services | 8 |
2.2 Elective Recovery & Innovation | 12 |
2.3 Urgent & Emergency Care | 16 |
2.4 Research, Education, and Training | 22 |
Part 3: Clinical Quality and Safety Assurances | 25 |
3.1 Information Governance & Data Protection - Data Security & Protection Toolkit (DSPT) | 27 |
3.2 Infection Prevention and Control (IPAC) | 28 |
3.3 Audit - Clinical and Administrative | 29 |
3.4 Safeguarding | 29 |
3.5 Incident reporting and investigations | 30 |
3.2 Complaint reporting and investigations | 31 |
Part 4: Our Key Priorities | 32 |
4.1 Review of Key Priorities for quality improvements for 2023/24 | 32 |
4.2 Key Priorities 2024/25 | 33 |
Part 5: Patient and Staff Feedback | 35 |
5.1 Service Feedback – Patient Survey and Compliments | 35 |
5.2 Staff Experience Surveys – Clinical & Non-Clinical staff & General Practice Staff Survey 2023 | 38 |
Part 6: Overview of NNPC in the 2023/24 period and Into The Future | 45 |
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