Hot Runner & Control Systems

Control Systems


Temperature Control Warranty, Repairs & Returns

DME Temperature Controllers are warranted pursuant to DME Company’s standard terms and conditions (see page 5) for the time periods set forth below. The warranty (i) covers items sold and shipped [supplied in accordance with orders placed by the customer with DME on or after JULY 1, 2003], (ii) applies only to the original DME customer and, (iii) is not transferable to subsequent owners of the product except as specifically set forth herein (see Transferability below for conditions). WARRANTY PERIODS APPLICABLETO SPECIFIED DME PRODUCTS; COVERAGE STARTS UPON DATE OF SHIPMENT: Item Coverage DME Mold Controls and Valve Gate Controls ( excluding Fuses & Triacs, Power Packs & Trolley as appropriate ) One (1) year - Pumping systems, Valves & Solenoids Two (2) years - Smart Series Mainframes & Modules TSP, TSP Plus & SVG Electronic Controllers Replacement or repair will be made at the election of DME; implemented at a DME facility and/or by shipment of replacement parts to the customer for installation and/or return of defective parts to DME for repair. Transferability: This warranty may be transferred by the original DME Customer to a subsequent owner of the product if all of the following conditions exist: (i) the original DME Customer purchased the product for purposes of re-sale or other immediate transfer and DME was made aware of these purposes at the time of purchase in writing, (ii) within thirty (30) days from the date of invoice, DME is notified in writing of the transfer and provided with the name of the new owner (hereafter “Transferee”), the contact person of the Transferee and the Transferee’s address.

TECHNICAL SUPPORT: RETURNING ITEMSTO DME Return for Repair All Temperature controls needing repairs or calibration: U.S. Customers:  Please call 800-626-6653 for a Repair SR#. Please make sure the SR# is on the outside of the box to expedite the repair. DME Company

29111 Stephenson Highway Madison Heights, MI 48071 Attention Repairs

Please enclose contact information and a description of what problems you have been experiencing with the product. This procedure includes items still under warranty, however fuses and triacs are not covered.

Canadian Customers:   DME Company 6210 Northwest Dr.

Mississauga, ONT L4V1J6 Attention Repairs Call 800-387-6600 if you need additional help.

Have another brand of controller that needs repair or calibration? No problem, DME also will perform repairs on any brand* controllers that are not under manufacturers warranty.

Contact a DME expert today and get back in business. * Excluding Mold Masters brand

Return for Credit Call DME USA at 800-626-6653 or DME Canada at 800-387-6600 toll free

U.S. 800-626-6653  Canada 800-387-6600  

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