Quality Account: Definition & Scope | 3 |
Norfolk Primary Care at a glance | 4 |
Part 1 | 5 |
1.1 Statement on Quality from the Chair & Chief Executive | 5 |
1.2 Core Values & Vision | 7 |
Part 2 | 10 |
Our Services – An overview of Quality & Safety Performance in 2024/2025 | 10 |
2.1 An Overview of Norfolk Primary Care | 10 |
2.2 ‘Core’ Services – Planned Care | 11 |
2.3 Urgent Care Services - Unplanned Care | 21 |
2.4 Research, Education, and Training | 26 |
Part 3 | 32 |
Clinical Quality & Safety Assurances | 32 |
3.1 Information Governance & Data Protection - Data Security & Protection Toolkit (DSPT) | 32 |
3.2 Infection Prevention and Control (IPAC) | 32 |
3.3 Audit - Clinical and Administrative | 34 |
3.4 Safeguarding | 35 |
3.5 Patient Safety Statement | 36 |
3.7 Learning from Complaints & PALS Concerns | 40 |
3.8 Service Feedback – Patient and Service Users Experience Survey and Appreciations | 42 |
3.9 Staff Experience Surveys – Clinical & Non-Clinical Staff | 43 |
Part 4 | 47 |
Our Key Priorities | 47 |
4.1 Review of Key Priorities for Quality Improvements for 2024/25 – “We Did” | 48 |
4.2 Current Focus: Key Priorities for 2025/26 | 49 |
Made with FlippingBook - Online catalogs