FlexWash™
User manual WV60M9900A*
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Contents
Safety information
4 4 4 5 6 6 8 8
What you need to know about the safety instructions
Important safety symbols Important safety precautions California proposition 65 warning Critical installation warnings
Installation cautions Critical usage warnings
Usage cautions
10 14
Critical cleaning warnings
Regulatory notice
15 15 16 17
FCC Notice IC Notice
Open Source Announcement
Installation
18 18 19 21 25
Unpacking your washer
What’s included
Installation requirements Step-by-step installation
Before you start
35 35 35 38
Initial settings
Laundry guidelines
Guide to cleaning agents
Operations
43 43 45 50 52 53
Upper washer Lower washer
Simple steps to start
SmartThings
Special features
English 2
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Maintenance
56 56 58 61
General considerations
Upper washer Lower washer
Troubleshooting
67 67 72
Checkpoints
Information codes
Specifications
76 76 77 77 78 79
Fabric care chart
Protecting the environment Declaration of conformity
Specification sheet
Cycle chart
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Safety information
Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features.
What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual. Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining and operating your washer. Because the following operating instructions cover various models, the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service center or find help and information online at www.samsung.com. Important safety symbols What the icons and signs in this user manual mean: WARNING Hazards or unsafe practices that may result in severe personal injury, death and/or property damage. CAUTION Hazards or unsafe practices that may result in personal injury and/or property damage. NOTE
Indicates that a risk of personal injury or material damage exists. These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.
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Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. Read all instructions before using the appliance. 2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive substances as they give off vapors that could ignite or explode. 3. Do not allow children to play on or in the appliance. Close supervision of children is necessary when the appliance is used near children. 4. Before the appliance is removed from service or discarded, remove the door to the washing or drying compartment. 5. Do not reach into the appliance if the drum is moving. 6. Do not install or store this appliance where it will be exposed to the weather. 7. Do not tamper with controls. 8. Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user repair instructions that you understand and have the skills to carry out. 9. Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode. 10. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washer or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
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Safety information
CALIFORNIA PROPOSITION 65 WARNING WARNING Cancer and Reproductive Harm - www.P65Warnings.ca.gov.
Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company. • Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it. Plug the power cord into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord. • Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or fire. • Ensure that the voltage, frequency, and current supplied to the washer matches those listed in the product specifications. Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket firmly. Have this appliance installed by a qualified technician or service company. • Failing to do so may result in electric shock, fire, an explosion, problems with the product, or injury. Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis. • Unplug the power plug and clean it with a dry cloth. • Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor. • If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire. Keep all packaging materials out of the reach of children as these may be dangerous. • If a child places a plastic bag over his or her head, he or she can suffocate.
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If the appliance, power plug, or power cord is damaged, contact your nearest Samsung service center for service. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line. • This may result in electric shock, fire, an explosion, or problems with the product. • Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket is in accord with local and national regulations. Do not install this appliance near a heater or any flammable material. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops). Do not install this appliance in a location exposed to low temperatures. • Frost may cause the tubes to burst. Do not install this appliance in a location where gas may leak. • This may result in electric shock or fire. Do not use an electric transformer to power the washer. • This may result in electric shock or fire. Do not use a damaged power plug, damaged power cord, or loose wall socket. • This may result in electric shock or fire. Do not pull or bend the power cord excessively. Do not twist or tie the power cord. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. • This may result in electric shock or fire. Do not pull the power cord when unplugging the power plug. • Unplug the power plug by pulling the plug. • Failure to do so may result in electric shock or fire. This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.
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Safety information
Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible. • Failure to do so may result in electric shock or fire due to electric leakage. Install your appliance on a solid, level floor that can support its weight. • Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product. Critical usage warnings WARNING If the appliance is flooded, turn off the water and power supplies immediately and contact your nearest Samsung service center. • Do not touch the power plug with wet hands. • Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center. • Failure to do so may result in electric shock or fire. In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate the room immediately without touching the power plug. Do not touch the appliance or power cord. • Do not use a ventilating fan. Do not turn on a light. • A spark may result in an explosion or fire. Do not let children play in or on the washer. In addition, when disposing of the appliance, remove the washer door lever. • Children can suffocate to death if trapped inside the product. Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer before using it. Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other flammable or explosive substances in the washer. • This may result in electric shock, fire, or an explosion.
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Do not open the washer door by force while it is operating (high-temperature washing/ drying/spinning). • Water flowing out of the washer may result in burns or cause the floor to be slippery. This may result in injury. • Opening the door by force may result in damage to the product or injury. Do not insert your hand under the washer while an operation is in progress. • This may result in injury. Do not touch the power plug with wet hands. • This may result in electric shock. Do not operate the appliance with wet hands. • This may result in electric shock. Do not turn the appliance off by unplugging the power plug while an operation is in progress. • Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire. Do not let children or the infirm use this washer without proper supervision. Do not let children climb in or onto the appliance. • This may result in electric shock, burns, or injury. Do not insert your hand or a metal object under the washer while it is operating. • This may result in injury. Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out of the outlet. • Damage to the power cord may cause a short-circuit, fire, and/or electric shock. Do not attempt to repair, disassemble, or modify the appliance yourself. • Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse. • If the appliance needs to be repaired or reinstalled, contact your nearest Samsung service center. • Failure to do so may result in electric shock, fire, problems with the product, or injury. If the water supply hose comes loose from the faucet and floods the appliance, unplug the power plug. • Failure to do so may result in electric shock or fire.
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Safety information
Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm. • Failure to do so may result in electric shock or fire. If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung service center. • This may result in electric shock or fire. Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside. For waterproof fabrics, only use the WATERPROOF cycle. Do not use other cycles for waterproof fabrics (WATERPROOF cycle-featured models only). • WARNING : Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage. Usage cautions CAUTION If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth. • Failure to do so may result in discoloration, deformation, damage, or rust. The front glass (or lid) may be broken by a strong impact. Take care when using the washer. • If the glass is broken, it may result in injury. After a water supply failure or when reconnecting the water supply hose, open the faucet slowly. Open the faucet slowly after a long period of non-use. • The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak. If a draining error occurs during an operation, check if there is a draining problem. • If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire.
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Insert the laundry into the washer completely so that the laundry does not get caught in the door. • If laundry gets caught in the door, it may result in damage to the laundry or the washer, or result in a water leak. Turn the water supply off when the washer is not being used. • Ensure that the water supply hose connectors are properly tightened. Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.). • If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak. Open the faucet and check if the water supply hose connectors are firmly tightened and that there are no water leaks before using the product. • If the connectors on the water supply hoses are loose, it may result in a water leak. The product you have purchased is designed for domestic use only. Using the product for business purposes qualifies as product misuse. If the product is used for business purposes, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse. Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. • This may result in electric shock, fire, problems with the product, or injury. Do not spray volatile material such as insecticide onto the surface of the appliance. • As well as being harmful to humans, this may result in electric shock, fire, or problems with the product. Do not place objects that generate electromagnetic fields near the washer. • This may result in injury due to a malfunction. Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water. • This may result in burns or injury.
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Safety information
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items. (*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc. • Do not wash thick or hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations. • Do not wash throw rugs or doormats with rubber backing in the washer. The rubber backing may come off and stick to inside the drum, and this may result in a malfunction such as a drainage error. Do not operate the washer when the detergent drawer is removed. • This may result in electric shock or injury due to a water leak. Do not touch the insides of the drum during or just after drying as it is hot. • This may result in burns. The door glass becomes hot during washing and drying. Therefore, do not touch the door glass. Also, do not allow children to play around the washing machine or touch the door glass. • This may result in burns. Do not insert your hand into the detergent drawer. • This may result in injury as your hand may be caught by the detergent input device. • Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer. • This may result in damage to the washer, or injury and death in the case of pets due to abnormal vibrations. Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc. • This may result in electric shock or injury. Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or massage clinics. • This may cause the rubber seal to become deformed and result in a water leak.
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Do not leave metal objects such as safety pins or hair pins in the drum for long periods of time. Do not leave bleach in the drum for long periods of time. • Doing either may cause the drum to rust. • If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush. Do not use dry cleaning detergent in the washer and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent. • This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil. Do not use water from water cooling/heating devices. • This may result in problems with the washer. Do not use natural hand-washing soap in the washer. • If it hardens and accumulates inside the washer, it may result in problems with the product, discoloration, rust, or bad odors. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net. • Failure to do so may result in injury due to abnormal vibrations. • Place smaller items, such as lace socks and lingerie in the washing net. Do not use hardened detergent. • If it accumulates inside the washer, it may result in a water leak. Make sure that the pockets of all the clothing items to be washed are empty. • Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the washer. Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer. Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions. • Failure to do this may result in discoloration or fabric damage. Take care that children’s fingers are not caught in the door when you close it. • Failure to do so may result in injury.
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Safety information
Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent. Do not use benzene, thinner, or alcohol to clean the appliance.
• This may result in discoloration, deformation, damage, electric shock, or fire. Before cleaning the washer or performing maintenance, unplug it from the wall socket. • Failure to do so may result in electric shock or fire.
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Regulatory notice
FCC Notice CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of FCC Rules. Operation is Subject to following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received including interference that cause undesired operation. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. FCC STATEMENT: This equipment has been tested and found to comply within the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorienting or relocating the receiving antenna • Increasing the separation between the equipment and receiver • Connecting the equipment to an outlet that is on a different circuit than the radio or TV. • Consulting the dealer or an experienced radio/TV technician for help. FCC RADIATION EXPOSURE STATEMENT: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter.
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Regulatory notice
Unintentional emitter per FCC Part 15 Product type : Electric Clothes Washing Machines Model : WV60M9900A* Responsible Party – U.S. Contact Information Samsung Electronics America, Inc. QA Lab America 19 Chapin Rd. Building D Pine Brook NJ 07058 Tel: 1-973-808-6375 Fax: 1-973-808-63
IC Notice The term IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. IC RADIATION EXPOSURE STATEMENT: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter.
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Open Source Announcement The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailto:oss.request@samsung.com. It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM; a minimal charge will be required. The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to the download page of the source code made available and open source license information as related to this product. This offer is valid to anyone in receipt of this information.
NOTE Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz
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Installation
Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doing laundry. WARNING Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump. Unpacking your washer Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown below. If your washer was damaged during shipping, or you do not have all of the items, contact 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit. WARNING Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach. CAUTION
When unpacking the washer, a 2 person collaboration is needed. To remove the cushion bottom of the packing materials, do not tip the washer over on its front. When you lay the washer down to remove the carton base, protect the sides of the washer and lay it down carefully. Never lay your washer on its back or front. CAUTION Do not yank out or remove the sealing of the inner door. This may cause a leak during the washing process.
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What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer.
08
09
01
10
11
02
12
03
13
04
14
05
06
15
07
01 Lower detergent compartment
02 Tub
03 Front door
04 Drum
05 Filter cover
06 Pump filter
07 Emergency drain tube
08 Top door
09 Protective cover (inner)
10 Lint filter
11 Upper detergent compartment
12 Main panel
13 Power plug
14 Pipe connector
15 Levelling legs
(Upper drain hose & lower drain hose)
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Installation
Accessories (supplied)
Bolt caps
Hose guide (x 2)
Tie straps
Aqua Pebble
* Rubber cups
* When not using the pedestal, use the rubber cups for soft floors or surfaces.
Accessories (not supplied) You must purchase these items at a local service center.
Water hoses (sold separately)
Anti-slip pads (sold separately)
Pedestal (flex system only)
NOTE • The number (7 to 9) of bolt caps provided depends on the model.
• The appearance of the washer and provided accessories may differ by model. • To purchase an accessory or lost part, contact a local Samsung service center or your retailer. CAUTION • Make sure to use the dedicated pedestal to the flex system, “WE272N”. Not using the dedicated pedestal may cause safety concerns. • Do not reuse old water hoses, which may leak or burst, causing flooding and/or property damage. • Make sure rubber washers are inserted in each coupling of both water hoses.
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Tools required for installation (not supplied)
Measuring tape Philips screwdriver
Level
Adjustable pliers
Installation requirements
Electrical supply and grounding • AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required. • Use an individual branch circuit. Connect only the washer to the circuit. WARNING • Do NOT use an extension cord. • Use only the power cord that comes with the washer. • Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes. • Improperly connected grounding conductors may cause electric shock. • To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet. Check with a qualified electrician or service person if you are not sure about the grounding. • Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a proper outlet.
• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and grounding must be done in accordance with local codes, or in the absence of local codes, in accordance with the National Electrical Code, ANSI/ NFPA No. 70-Latest Revision (for the U.S.) or the Canadian Electrical Code CSA C22.1 – Latest Revisions and local codes and ordinances. It is your responsibility to provide adequate electrical service for your washer.
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Installation
Water supply Water pressure less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. Taps must be within 4 feet (122 cm) from the rear of the washer so that the provided inlet hoses reach the washer. To reduce the risk of leaks: • Make sure taps are easily accessible. • Turn off the taps when the washer is not in use. • Check for any leaks at the water inlet hose fittings on a regular basis. CAUTION Before using the washer for the first time, check all connections at the water valve and taps for any leaks. Drain Samsung recommends a standpipe 18 in (46 cm) high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
Flooring For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle. CAUTION Do NOT install the washer on a platform or a poorly supported structure. Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts, the pump, and other components of the washer.
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Alcove or closet installation Minimum clearance for stable operation:
1 in. (25 mm)
6 in. (152 mm) 2 in. (51 mm)
Sides
Rear
21 in. (533 mm)
Top
Front
If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have two unobstructed air openings for a combined minimum total area of 72 in² (465 cm²). Your washer alone does not require a specific air opening. Installation on a pedestal A
E
F
D
C
B
54.6 in. (1386 mm) 34 in. (864 mm) 6 in. (152 mm)
27 in. (686 mm)
A B
D E F
46.9 in. (1192 mm) 52.2 in. (1326 mm)
C
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Installation
Side by side installation
C
A
D
A
B
B
A
E
F
1 in. (25 mm)
34 in. (864 mm) 2 in. (51 mm) 6 in. (152 mm)
A B
D E F
27 in. (686 mm) 21 in. (533 mm)
C
*This clearance is not applicable to standalone washers.
A
61 in. (1550 mm)
A
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Step-by-step installation
STEP 1 Select a location Location requirements: • A solid, level surface without carpeting or flooring that may obstruct ventilation • No direct sunlight • Adequate room for ventilation and wiring • Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C) • Away from heat sources STEP 2 Remove the shipping bolts WARNING • Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. • To ensure proper installation, all 7 shipping bolts must be removed. Unpack the product package and remove all shipping bolts (x7). 1. Loosen all shipping bolts on the rear of the machine using the wrench. NOTE
An adjustable wrench or 10 mm open- end wrench is required for removing the shipping bolts.
2. Fill the holes with the supplied plastic bolt caps. Keep the shipping bolts for future use.
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Installation
STEP 3 Adjust the levelling legs
1. Gently slide the washer into position. Excessive force may damage the levelling legs. 2. Level the washer by manually adjusting the levelling legs. 3. When levelling is complete, tighten the nuts using the wrench. NOTE An adjustable wrench or 17 mm open- end wrench is required to loosen or tighten the leveling legs. To protect a soft floor or surface, use the provided rubber cups. You don’t need to use the rubber cups on a hard floor or on a pedestal. 1. Let two or more persons hold both sides of the washer. 2. While slanting the washer to one side, put the rubber cups under each leg of the washer one by one. CAUTION Make sure you have two or more persons insert the rubber cups. Otherwise, the washer may fall, causing physical or property damage.
STEP 4 Put the rubber cups on the legs (Only for soft floor or surface)
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STEP 5 Connect the water hoses
CAUTION • Make sure you use a new water hose and that there are rubber gaskets (B) inside the couplings (A) at either end of each water hose. A water hose without the gasket may leak. • If there is a water leak, stop using the washer and contact a local Samsung service center. A water leak may cause electric shock. • Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose. • To prevent leaks, make sure both water hoses are not bent or kinked. A water leak may cause electric shock.
B
A
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Installation
A
B
To connect the water hoses to the taps: 1. Connect one end of each water hose to the Hot or Cold tap. 2. Turn the fittings by hand until they are tight, and then tighten them an additional two-thirds of a turn with a pliers. To prevent damage, do not overtighten the fittings. 3. When done, pull the water hoses up and down to check if they are properly connected.
4. Put the other ends of the hoses into a bucket and open the taps for 10-15 seconds to remove impurities. When done, close the taps.
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5. Connect the other ends of the water hoses to the corresponding inlets on the rear of the machine as specified. Make sure the hot water hose is connected to the hot inlet, and the cold water hose to the cold inlet. 6. Repeat step 2 above on the other fittings. Make sure both water hoses are connected properly. See the ‘4C’ information code for troubleshooting. 7. Open both taps, and then check if there is a leak. CAUTION To prevent water hoses from being bent or kinked, make sure there is at least a 6-inch (150 mm) space between the washer and the rear wall. NOTE If you do not want to use hot water, insert the inlet cap into the hot water inlet. You must purchase the inlet cap. If the hot water inlet is closed with the inlet cap, you must select Cold for the water temperature. All other water indicators turn off.
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Installation
STEP 6 Position the drain system
The pipe connector is attached on the product. NOTE
A
A : Upper drain hose B : Lower drain hose C : Pipe Connector
B
C
In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system. After inserting 2 drain hoses into the pipe connector, use tie straps to bind the drain hoses, and then insert the pipe connector into the wall standpipe. When complete, use the tie straps to bind the drain hose to the water hose. WARNING Make sure to use the pipe connector before inserting the drain hoses. Without the pipe connector, the drain hose will not be positioned securely inside the wall standpipe, causing a water leak.
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The pipe connector can be positioned in the following ways:
Over the edge of a wash basin The pipe connector (B) must be placed at a height of between 24 in. (60 cm) and 35 in. (90 cm) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A) . Secure the guide to the wall using a hook to ensure stable drainage. NOTE B : Pipe Connector ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 in. (46 cm) and no higher or longer than 96 inches (245 cm) . Make sure the pipe connector and the standpipe are not airtight. The height of the standpipe (E) must be 43 in. (1100 mm) or higher from the floor. NOTE A : Hose guide / D : Tie straps / F : Pipe Connector / G: 85 mm CAUTION • Do not extend the (Y-shaped) pipe connector using an extension hose. • Make sure you face the tip of the pipe connector downwards to the drain hole. Positioning the connector tip elsewhere can cause the drained water to flow backward.
B
A
A F
G
E
D
B
C
Dimensions of the pipe connector
D
172 mm
67 mm
A
D
A
112.5 mm
Ø 35
B
E
F
B
C
85 mm
60 mm
C
F
E
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Installation
To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways:
Over the edge of a wash basin The drain hose must be placed at a height of between 24 in. (60 cm) and 35 in. (90 cm) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A) . Secure the guide to the wall using a hook to ensure stable drainage. ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 in. (46 cm) and no higher or longer than 96 inches (245 cm) . Make sure the drain hose and the standpipe are not airtight. The height of the standpipe (E) must be 43 in. (1100 mm) or higher from the floor. NOTE A : Hose guide / D : Tie straps
A
A
E
D
B
C
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CAUTION • Connect the hose guide (A) within 3–5 in. (7.6–12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer. • The drain hose can be installed up to 96 in. (245 cm) high, but the draining capability can be reduced at the maximum height. Water remaining in the drain system may cause an odor. • If the drain hose is installed less than 18 in. (46 cm) high, water can be drained during the process due to a siphon phenomenon. If this happens, a ‘4C’ information code appears on the display.
*
A
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Installation
NOTE
To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose. You can choose to use the connector to combine two drain hoses into a single outlet. 1. Insert the clamp ring on the end of the drain hose, one for each drain hose. 2. Insert the pipe connector into the drain hoses. Make sure the longer side (A) fits into the drain hose running from the lower washer. 3. Fix the position of the clamp rings near the end of each hose. • To remove the pipe connector, follow these steps above in the reverse order.
A
STEP 7 Final check and power on • Before using your washer, make sure to remove the dehumidifying agent (silica gel) from inside the upper washer. • Do not eat or swallow the dehumidifying agent (silica gel). • The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation. This is normal, and does not indicate a defective part. Open the cover for a moment to remove the moisture. • Plug the power cord into an AC 120 V / 60 Hz / 15 AMP approved electrical outlet protected by a fuse or circuit breaker. Then, press POWER to turn on the washer.
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Before you start
Initial settings
Run Calibration (recommended) Calibration ensures accurate weight detection by the washer. Make sure the tub or drum is empty before running Calibration. To calibrate the upper washer 1. Press POWER on the control panel of the upper washer to turn the washer on. 2. Press and hold NORMAL and Temp. simultaneously for 3 seconds. 3. Press START/PAUSE to start Calibration. - The door is locked during the operation. - The tub keeps rotating clockwise and counter clockwise for several minutes.
4. When complete, the upper washer turns off automatically. To calibrate the lower washer 1. Press POWER on the control panel of the lower washer to turn the washer on. 2. Press and hold Temp. and Delay End on the lower washer control panel simultaneously for 3 seconds. 3. Press START/PAUSE on the lower washer control panel to start Calibration. 4. When complete, the lower washer turns off automatically. NOTE Instead of rotating the tub, the lower washer rotates the drum.
Laundry guidelines
STEP 1 Sort
• Sensitivity: Wash delicate items separately. For pure, new woollen items, curtains, and silk items, check the labels for washing instructions. NOTE Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.
Sort the laundry according to these criteria: • Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon. • Color: Separate whites from colors. • Size: Mixing different sized items together in the drum or tub improves the washing performance.
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Before you start
STEP 2 Empty pockets
STEP 4 Determine the load capacity
Empty all the pockets of your laundry items • Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum or tub. Turn clothing with buttons and embroideries inside out • If pants or jacket zippers are open while washing, the drum or tub may be damaged. Zippers should be closed and fixed with a string. • Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash. STEP 3 Use a laundry net • Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items. • Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net. • Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.
Lower washer Do not overload the washer. Overloading may cause the washer to wash improperly. NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended maximum spin level is “Low or Medium Spin”, and the load capacity is 3.0 kg or less. CAUTION If the laundry is unbalanced and the “ Ub ” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance.
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• Do not use detergent that has hardened or solidified. This detergent may remain after the rinse cycle, blocking the drain outlet. Use HE detergent only
Upper washer Laundry guidelines Use the upper washer for small loads under 3.3 lbs (1.5 kg).
Short- sleeved T-shirts
Blue Jeans
Cotton pants
Load Shorts
Shirts
3.3 lb ↓ (1.5 kg ↓ )
4
1
3
4
9
Sports wear (upper)
Sports wear (pants)
Shower towel
Towel (small)
Load T-shirts
Your washer is designed to use high efficiency (HE) detergents. • For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.) WARNING Regular detergent is not recommended. Use HE detergents only.
3.3 lb ↓ (1.5 kg ↓ )
4
3
3
2
10
NOTE • Use the recommended load for optimal washing performance. Overloads may reduce the performance. • Use the lower washer for stubborn or heavily soiled loads or loads larger than recommended. STEP 5 Add the correct detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers. NOTE • Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact your local water authority.
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Before you start
Guide to cleaning agents
Upper washer
The upper washer provides two cleaning agent compartments: the left-side compartment for bleach, and the right side for fabric softener. You can apply detergent manually into the tub using the provided Aqua Pebble. • Bleach compartment (A) : Add liquid chlorine bleach as instructed by the manufacturer. • Softener compartment (B) : Add a recommended amount of fabric softener as instructed by the manufacturer.
A
B
To apply cleaning agents to the upper washer
1. Open the top door, and then the protective cover. Remove the Aqua Pebble from the fabric softener container.
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2. Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION • Any detergent to be added to the upper washer must be put in the provided Aqua Pebble. • Use HE detergent only. • If you are adding powdered detergent, use the provided detergent cup, and add only one cup of detergent. Excessive amounts of detergent may cause detergent residue. • Make sure the powdered detergent you add is a finely ground variety. • Do not use the Aqua Pebble for bleach and/or fabric softener. 3. Insert the Aqua Pebble around the center of the tub, and then put the laundry over the Aqua Pebble. CAUTION Make sure the Aqua Pebble is input first so it is placed under the laundry. Otherwise, detergent may not dissolve fully, causing residue after the wash is complete.
4. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line (A) .
A
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