Requirements for Training Providers
V12
Publication date: 1 April, 2022
GWO Requirements for Training Providers
1. Contents
1. CONTENTS ........................................................................................................................................................ 1 2. LIST OF ABBREVIATIONS................................................................................................................................... 2 3. TERMS AND DEFINITIONS................................................................................................................................. 3 4. CHANGE LOG, REVISION 12.............................................................................................................................. 4 5. INTRODUCTION ................................................................................................................................................ 5 6. THE CERTIFICATION PROCESS .......................................................................................................................... 6 7. SUPPORTING PROCESSES ................................................................................................................................. 6 7.1 Organisation, roles and responsibilities..................................................................................................................... 6 7.2 Documentation and training records......................................................................................................................... 7 7.3 Risk assessment, non-conformities and incident reporting............................................................................................ 8 8. EQUIPMENT AND PHYSICAL RESOURCES ......................................................................................................... 9 8.1 General requirements for equipment and physical resources .................................................................................. 9 8.2 Training Site Settings ............................................................................................................................................... 10 9. INSTRUCTOR QUALIFICATIONS....................................................................................................................... 13 10. TRAINING AND ASSESSMENT ......................................................................................................................... 15 10.1 General requirements of training......................................................................................................................... 15 10.2 Course participant prerequisites .......................................................................................................................... 16 10.3 Contact time and instructor to participant ratios ................................................................................................ 17 10.4 Participant performance assessment................................................................................................................... 17 PARTICIPANT PERFORMANCE ASSESSMENT FORM..................................................................................... 18 MEDICAL SELF-ASSESSMENT FORM............................................................................................................. 19 INCIDENT REPORTING AND ROOT CAUSE ANALYSIS.................................................................................... 20 INCIDENT REPORT TEMPLATES .................................................................................................................... 24 Initial Incident Report Template......................................................................................................................................... 24 Incident Complete Report Template .................................................................................................................................. 25 GWO TAXONOMY FRAMEWORK ................................................................................................................. 26 The Knowledge Domain...................................................................................................................................................... 32 The Skills Domain................................................................................................................................................................ 38 The Ability Domain ............................................................................................................................................................. 44
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2. List of Abbreviations
Global Wind Organisation
GWO
International Standards Organisation
ISO
Occupational Safety and Health Administration (USA)
OSHA
Health and Safety Executive (UK)
HSE
Quality Management System
QMS
Personal Protective Equipment
PPE
Root Cause Analysis
RCA
Non-Conformity Report
NCR
Wind Turbine Generator
WTG
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3. Terms and Definitions
Shall
Verbal form used to indicate requirements strictly to be followed in order to conform to this training standard and from which no deviation is permitted For clarity where the word ‘must’ is used in this requirement it shall have the same meaning as shall Verbal form used to indicate that among several possibilities one is recommended as particularly suitable, without mentioning or excluding others, or that a certain course of action is preferred but not necessarily required
Must
Should
May
Indicates a permission
Can
Indicates a possibility or a capability
WINDA
GWO’s database of training records, allowing unique and digital verification of training
WINDA ID
A unique identification code attributed to a course participant
WINDA record
A record of training uploaded to a course participant’s WINDA ID. May in colloquial English be referred to as a person’s GWO training certificate or training validity A failure to do any of the following; meet a requirement, recognise and define a problem; remedy this problem, determine its cause; or take appropriate action to prevent it happening again
Non conformity
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4. Change Log, Revision 12
GWO ExCo 28.03.22
28.03.22
Amendment Date
Approved by & date
12
Version
Description of changes
Version changed to 12 Replaced in any paragraph “frequent”, “ongoing”, “regular” by minimum every 12 months Section 3, added definition for “non-conformity” Section 8, new definition onsite training: On-site Training (new definition): 8.2.8 Onsite training is when training takes place in the field. This includes for example locally available wind turbines, manufacturing and port facilities. In these cases, a portion of the training can also be delivered in a location such as a small service centre, office environment, or similar, but certification for that location as a Fixed Training Facility is not required. 8.2.9 On-site training also includes when training takes place at a location that is not the training providers’ own GWO audited training environment. If a training provider delivers on-site training repeatedly during a 12-month period at a facility (that could be certified as a GWO Fixed Training Facility) it must be converted to a GWO Fixed Training Facility. 8.2.10 Change in the signature requirements for risk assessment: The document must carry the signature of at least two competent persons, usually one of the instructors and a person representing the legal owner of the on-site structure, prior to training delivery 8.2.11 Change in the requirements for audit or records by auditor: records can be sampled vs. all records must be reviewed
10.1.7 Sentence added pointing users to valid training standards held in GWO website.
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5. Introduction The Global Wind Organisation (GWO) is an association of wind turbine owners and manufacturers that was established in 2009. It has the mission statement of supporting an injury-free work environment in the wind industry through cooperation among its members in setting common industry best practice standards for health and safety-related training. GWO is a non-profit organisation, and all income is re-invested in support of the mission statement. Activities include scheme governance, development and maintenance of training standards, communication and various outreach initiatives, as well as general operations. Central to our governance is the global training records database, WINDA, which enables training partners, operators and individuals to verify training, and provides industry-wide transparency regarding the training status of personnel. This document contains GWO’s Requirements for Training Providers. The requirements must be met in order to obtain approval as a GWO-certified training provider, with the right to offer training courses following a GWO training standard This document constitutes version 12 of the Requirements for Training Providers. Version 12 has been created with input from surveys and hearing process of all stakeholders, and consolidated by a working group of selected stakeholders (auditors and training providers). Version 12 replaces all previous versions and becomes a mandatory requirement as of October 1st, 2022 to be applied by certification bodies to all audits of GWO training providers, both new and existing. Until September 31st, 2022, version 11 remains valid. However, version 12 may be used at the discretion of the certification body from the date of approval, if so agreed with the training provider. Approved by Global Wind Organisation’s (GWO) Audit & Compliance Committee and Executive Committee, March 28th, 2022
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6. The Certification Process Training providers seeking certification to offer GWO training shall be audited to demonstrate compliance with the following four sections of the quality management system, as detailed in: Section 7 – Supporting processes Section 8 – Equipment and physical resources Section 9 – Instructor qualifications Section 10 – Training and assessment The certification process differs from a simple management systems audit in the attention to the delivery of training, taxonomy and learning transfer. All GWO training provider shall be registered in GWO’s WINDA platform to record, monitor and transfer training, audit and certification record. New training providers seeking to become registered GWO training providers shall be registered by their associated GWO certified auditor (and in turn) their certification body. To obtain and maintain approval as a GWO certified training provider, training provider organisations shall be subject to an audit process performed by an accredited certification body that fulfils the requirements of GWO’s Requirements for Certification Bodies document and listed as an approved certification body on WINDA. The full process requires an initial audit followed by annual audits for surveillance (initial) and surveillance (re-certification), as detailed in the aforementioned document
7. Supporting Processes
The training provider must have a formally documented quality management system for assuring the quality, content and safety of training and assessment, and compliance with the GWO requirements and standards. The training provider must have an explicit policy for implementing and maintaining the validity of GWO training standard(s), which must be signed by the legal duty holder. The policy must state which modules the training provider is certified to deliver. As a minimum, the supporting processes shall include the following: a. description of organisation, roles and responsibilities b. handling of training records c. risk assessment and mitigations, non-conformities and incident reporting
7.1 Organisation, roles and responsibilities The training provider must: 7.1.1
Have a clearly defined organisation with documented staff roles, responsibilities and authorities for the supporting processes, equipment and physical resources, instructor competencies and delivery (training and assessment) of the GWO training standard courses or course modules.
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7.1.2
Ensure (at a minimum of once every 12 months reviews) training providers’ delivery of GWO training standard courses and course modules, and compliance with certification requirements and the policy and objectives are reviewed by senior management. Ensure (at a minimum of once every 12 months) internal audits are conducted by personnel with an auditing background and with no conflicting interest in the area(s) being audited, to ensure quality and the objective evaluation of all system activities. Have in place documented procedures describing how to handle documents and records in relation to the approval, review or identification of changes and revisions, access, etc. Upon completion of training and within no more than 10 business days, the training provider must ensure the following records of training are uploaded into WINDA: 1) course participant WINDA ID 2) applicable GWO standard training module (course code) 3) completion date of training module 4) previous course valid until date (only applicable to refresher training modules) In addition to the above, the training provider must keep verifiable matching records of: 1) course participants’ first name and last name, as written in passport or other official documents 2) daily attendance of all participants. 3) name(s) of instructor(s) delivering course 4) site of training conducted (location and country) 5) course participant assessment form for the course delivered 6) participant acknowledgement of performance assessment 7) if gap training has been delivered on base of merit, documentation of pre-existing qualification 8) training setting as per section 8.2 These records must be stored for at least two years and three months from the completion date for training records that require a refresher training every 24 months, and a minimum of five years and three months for training records that do not require a refresher training. The maintenance, updating and backup of systems to keep these records must be carried out in accordance with international, national, regional and local legal regulations concerning data storage and IT systems security. Upon request from GWO Secretariat or any of the members of GWO, the training provider shall be able to verify the training documentation described in 7.2.2 including, but not limited to, daily attendance records, training and competence records of any specific person attending a course and/or performing training of a course by name and nationality.
7.1.3
7.1.4
7.2 Documentation and training records 7.2.1
7.2.2
7.2.3
7.2.4
7.2.5
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7.2.6
A course participant may attend a refresher course in the specific training module prior to the date of expiry on the current certificate or training record. If a training record is refreshed within the two months prior to expiry of the previous training, its new validity will begin from the previous certificate’s ‘valid until date’ in WINDA. If a certificate or training record is refreshed more than two months before expiry, it will carry the training completion date as the ‘valid from date’. If a certificate or training record has expired, the course participant must attend the full initial training module(s) to obtain a new training record. A certified training provider may undergo an audit during a pilot training. Pilot trainings refers to delivering a new training standard which is not publicly available yet and which GWO plans to formally release to the market soon. However, a certificate cannot be issued by the certification body until the training standard has been released by GWO. If there are any changes to the standard between the pilot and the release of the standard, the training provider must demonstrate to the auditor how they have implemented and mitigated these changes before the certificate can be issued. Participants at this training may only have their WINDA records uploaded after this has occurred. Training providers must attain prior consent from participants at pilot trainings that their WINDA records may be delayed until these dependencies being resolved. New training providers undertaking initial (stage 2) certification may upload training records to WINDA for successful participants from the audited training with the following dependencies. First; training providers must attain prior consent from participants that their WINDA records upload may be delayed pending dependencies being resolved Secondly, upload is only possible after certification (assuming there are no major non-conformances) is approved by GWO. In this case the records are exempted from the requirement to upload within 10 days of completion. Instead, the records upload requirement is modified to be 10 days from the date dependencies are resolved. WINDA records for participants undertaking a pilot training which is also audited may be uploaded when the training standard has been released by GWO. In this case the records are exempted from the requirement to upload within 10 days from completion. Instead, the records upload requirement is modified to be 10 days from the date dependencies are resolved. If there are changes to the standard between the pilot and the release of the standard, the training provider must demonstrate to the auditor how they have implemented and mitigated these changes in participants’ training before participant WINDA records may be uploaded. Training providers may, in addition to the requirement for uploading a training record to WINDA, issue other additional proof of training, e.g. paper certificates or plastic cards. If the training provider chooses to do so, this must include the course participant’s WINDA ID and name as written in their passport or other official documentation. Training records must be uploaded by the holder of the WINDA registration (i.e. training provider organisation) under which the training was delivered.
7.2.7
7.2.8
7.2.9
7.2.10
7.2.11
7.2.12
7.2.13
7.2.14
7.3 Risk assessment, non-conformities and incident reporting The training provider has the responsibility to safely deliver GWO training by ensuring that the facilities and equipment are safe, by means of the following:
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7.3.1
An established procedure for risk assessment and risk management in particular, with a view to ensure safe training delivery. As a minimum, this shall cover training equipment and facilities, instructor qualification programmes, and the instructor’s delivery of training for all sites (settings) and all modules certified to be delivered according to GWO A procedure describing how to handle non-conformities, including customer complaints. Copies of recorded non-conformities, including customer complaints received, must be provided to GWO upon request. A procedure for course participant appeals against assessment decisions. Copies of appeals must be provided to GWO upon request. Ensuring a course participant satisfaction programme for the delivered training is in place, and that results are published on the training provider’s website. If training occurs in-house, the satisfaction programme results must be published in a relevant and accessible place for course participants and internal procurers of training. Copies of the satisfaction programme results must be provided to GWO upon request. A system for recording incidents (including near-misses) during delivery of GWO training. The incident categories shall mirror the Incident Reporting and Root Cause Analysis Guidelines and templates found in Annex 3. The training provider must inform GWO of incidents within 24 hours if the incident is significant as defined in the Incident Reporting and Root Cause Analysis Guidelines in Annex 3, and within seven working days for all other incidents.
7.3.2
7.3.3
7.3.4
7.3.5
7.3.6
8. Equipment and Physical Resources The training provider must clearly demonstrate that there are adequate resources to ensure that the training and assessment can be consistently delivered in accordance with the GWO training standard’s requirements 8.1 General requirements for equipment and physical resources 8.1.1 Resource requirements shall be identified and made available for the delivery of training, in accordance with the GWO training module being delivered. 8.1.2 The training provider has the responsibility to safely deliver GWO training by ensuring that the facilities and equipment are safe and functional, by means of the following: a) the training area shall be clearly marked and free of distractions, including mobile phone usage. b) the full range of facilities and equipment relevant to the standards and modules delivered shall be available during the training. c) all equipment and facilities must adhere to the applicable local, regional, national and/or international legislation, standards and guidelines for facilities and equipment. d) a documented maintenance schedule must be carried out based on the frequency of equipment use, relevant risk assessments and other obligations as listed above. If the equipment and/or facilities belong to a third party, the training provider must ensure that a documented maintenance schedule as described above is followed for the equipment/facility.
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e) the facilities shall be designed to enable each course participant to see, hear and fully participate in the training instance. f) the practical training facilities must incorporate as many identical or comparable elements to a real wind turbine working environment as possible.
g) risk assessments shall be conducted and documented for all training facilities. h) the training provider shall hold the required permits to operate the facilities.
8.2 Training Site Settings GWO training can be conducted in the following specified settings:
a) fixed training facilities b) mobile training facilities c) on-site training (field training) d) digital learning A training provider may operate several training settings at different locations. All of the above requirements apply to all training settings. In the following sub-sections, special provisions and requirements for each setting are explained. Fixed Training Facility 8.2.1 A training location is considered to be a fixed training facility where a GWO-certified training provider performs regularly planned training using known equipment and facilities located in a permanent location, where the training provider’s risk management is supported by the permanent training environment. The fixed training facility setting must be audited for every module the training provider wishes to deliver in this setting.
8.2.2
A separate WINDA profile is created for each fixed training facility operated by a training provider. A training provider with several fixed training facilities may be audited by a different certification body at each fixed site. Special provisions apply for multi-sites as explained in the Requirements for Certification Bodies.
Mobile Training Facility 8.2.3
A mobile unit designed to be transported and to recreate a dedicated, controlled training environment at a new temporary location is considered as a mobile training facility. The mobile training facility setting must be audited for every module the training provider wishes to deliver in this setting. A new risk assessment must be carried out and documented for each new temporary location prior to training delivery. This risk assessment must consider the limitations of the mobile unit and describe mitigations. The risk assessment and mitigations must be signed off by at least one of the responsible instructors at each site before use.
8.2.4
8.2.5
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8.2.6
‘Mobile training facilities’ may be registered on WINDA using a training provider’s permanent address as one WINDA profile citing the training provider’s permanent office address. Mobile training facilities’ training records shall be identified separately during uploading to the shared WINDA profile. A training provider may have several mobile training facilities provided these are all audited by a certification body. Special provisions apply for multi-sites as explained in the Requirements for Certification Bodies On-site training is when training takes place in the field (example locally available wind turbines). In these cases, a portion of the training can also be delivered in a location such as a small service centre, office environment, or similar, but certification for that location as a fixed training facility is not required. ‘On-site training’ also includes when training takes place at a location that is not the training providers’ own GWO audited training environment. If a training provider delivers on-site training repeatedly during a 12-month period at a facility (that could be certified as a GWO fixed training facility) it must be converted to a GWO Fixed Training fixed training facility. Risk and quality management are key when training on site (in the field), meaning GWO requirements will explicitly focus on these areas. To receive an audit and the approval to conduct GWO training in an on-site environment, the training provider must: 1) Already operate one or more GWO-certified fixed and/or mobile training facilities that can support ongoing instructor qualification in accordance with these requirements, and 2) A risk assessment and control measures document must be created prior to each training delivery. This risk assessment must consider the limitations of the location used for on-site (field) training and describe mitigations. The risk assessment must take into consideration local risk factors on the day of training (including, but not limited to) weather and safe evacuation procedures. Further, it must testify that the equipment and locations are safe and functional, as well as being compliant with the requirements for the applicable training standard module. The document must carry the signature of at least two competent persons, usually one of the instructors and a person representing the legal owner of the on-site structure, prior to training delivery. Between audits, the training provider may deliver training at several sites. All records including the location-specific risk assessments associated with each training delivery shall be kept and a representative sample of records shall be reviewed by the auditor during re-certification. If approved for on-site (field) training, the training provider shall use the WINDA profile associated with the fixed training facility or mobile training facility that is used as the basis for supporting on- site training delivery.
8.2.7
On-site Training (Field training) 8.2.8
8.2.9
8.2.10
8.2.11
8.2.12
Digital learning
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8.2.13
Digital learning technologies may be used by training providers already certified by GWO. The digital learning set-up must be audited for every module the training provider wishes to deliver in this setting. Digital learning technologies considered include the following: a) interactive e-lessons that include text, images, video, audio, animations and practice (e.g. questions and feedback) b) online presentations made by an instructor that are broadcasted in real time or recorded (i.e. podcasts)
8.2.14
c) webinars and virtual classrooms d) virtual and augmented reality e) blended learning with a mixture of digital and traditional learning
f) other technologies that support or enable the delivery of training via digital means. Learning objectives within the domain of knowledge may be taught and assessed using digital learning methods including those listed above
Notes Learning objectives within the domains of skill and ability require that the course participants be able to demonstrate an ability in a scenario that is similar to a real work situation. In addition to safety aspects, demonstration by course participants involves body motor functions, spatial understanding and tactile elements. Special attention must be given to these aspects when applying digital learning to these domains. Learning objectives within the domain of knowledge may be taught and assessed using digital learning methods including those listed above. The GWO Taxonomy Framework which describes learning objectives is given in Annex 5. Learning objectives within the domains of skill and ability require that the course participants be able to demonstrate an ability in a scenario that is similar to a real work situation. In addition to safety aspects, demonstration by course participants involves body motor functions, spatial understanding and tactile elements. Special attention must be given to these aspects when applying digital learning to these domains
8.2.15
Training providers who employ digital learning technologies during GWO training must have specific procedures in place for the use of these technologies, including describing how the applied technology limits and/or enhances opportunities for interaction with the learning material and the instructions. The procedures and descriptions must detail how these limitations are mitigated. Training providers who employ digital learning technologies must ensure adherence to the GWO Requirements for Training Providers and GWO training standard(s) being delivered using those technologies. Training providers who use digital learning technologies must have systems in place to enable the training provider to assess whether the course participant has achieved the learning objective(s). If the digital solution incorporates elements of recording the course participant, the course participant must be advised of this.
8.2.16
8.2.17
8.2.18
8.2.19
Any system employed for the delivery of digital learning solutions must:
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a) Incorporate a high level of realism and fidelity with a wind turbine environment, to enable the course participant to use the knowledge and skills in real-world work situations in accordance with the GWO training standard being delivered. b) Incorporate a system whereby the training provider can verify the identity of participants in the training, and assess the individual course participant’s learning. Where course participants attend digital learning at a location other than the training centre, the training provider must make reasonable efforts to ensure the safety of the course participants while participating in the training
8.2.20
9. Instructor Qualifications 9.1.1
Staffing and resources must comply with national, regional and local legislation, applicable standards and regulations. As a prerequisite, the instructor must have documented a minimum of 100 hours of vocational teaching experience prior to qualifying as a GWO instructor. Instructors shall possess appropriate qualifications and experience to ensure that all training and supportive activities are carried out in accordance with current legislation – e.g. first aid instructors need to be certified first aid instructors according to national legislation and/or recommended guidelines. In order to qualify, the instructor shall receive appropriate instructor qualification training and shall participate in an ongoing competence programme for the specific training module. The initial instructor training cycle must take place within a period of no more than six months.
9.1.2
9.1.3
9.1.4
The standard accepted approach to an appropriate instructor qualification training programme will engage the trainee instructor in the following process in the applicable module before delivering the training independently:
Deliver under observation
Participate
Observe
Co-deliver
. Step 1 Participate The trainee instructor must participate in the training as a course participant, andmust pass the training module and receive a training record in WINDA following successful completion of the training module. Step 2 Observe
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The trainee instructor must observe a full and relevant training module being delivered by an experienced GWO instructor. The task is to observe the delivery of training, observe interaction between the instructor and course participants, and observe how participants engage with the material Step 3 Co-deliver: The trainee instructor must deliver parts of the training under the supervision of the experienced instructor. Prior to the training, the trainee instructor and the experienced instructor must plan together which parts of the training will be delivered by whom. The focus is on ensuring that the trainee instructor becomes The trainee instructor must now independently deliver the full training module under observation for assessment by an experienced GWO instructor or another person as detailed in 9.1.8. (below). The assessor must verify that the trainee instructor demonstrates instructor knowledge, skills and abilities as detailed in 9.1.5 (below). All four steps can be repeated one by one until thelead instructor has assessed that the trainee instructor has completed each step satisfactorily. Instructor qualification training programmes may take alternative approaches to the standard steps one - three described above, as long as the alternative programme includes at least the same amount of contact hours for familiarisation with the material, and at least the same amount of practical teaching exercise hours. In the event of taking alternative approaches to the described steps one - three, the instructor training programme shall always be completed by delivery under observation (assessment), as described in step four above, where the trainee instructor demonstrates instructor knowledge, skills and abilities as detailed in 9.1.5 below confident in delivering all parts of the training Step 4 Deliver under observation (assessment):
9.1.5
The instructor qualification training programme must achieve documented confirmation that all instructors are able to independently deliver the full training module. This shall be verified by means of a training session under observation and assessment by an experienced GWO instructor or another person as detailed in 9.1.8. below, where each of the trainee instructors must, as a minimum, demonstrate: a) knowledge of the wind energy industry and key safety aspects, especially as relevant for the target standard b) familiarity of the working conditions and layout of a wind turbine, especially as relevant for the parts covered within the target standard c) the ability to plan and deliver training in accordance with the targetstandards by adhering to the following requirements in the standard, such as: − training environment and site setting (see above in 8.2) − correct use of PPE − safety during practical exercises − instructor to course participant ratio, and contact time for each course participant for all learning objectives and elements
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− covering all learning objectives at the correct taxonomy level d) the ability to train course participants according to different learning styles during theoretical, practical and group work sessions e) the ability to correctly assess individual course participant knowledge, skill and abilities by applying the GWO taxonomy levels and terminology stated in the target standard. GWO Taxonomy Framework can be found in Annex 5. f) the ability to give constructive feedback and individual coaching towards achieving learning objectives In addition to the above process, training staff must be included in a documented ongoing familiarisation programme consisting of either: 1) Visits to onshore and/or offshore WTGs (tower, nacelle, hub) prior to instructing GWO training standards and modules, to enable them to maintain and update skills related to the GWO standards and modules they instruct, or 2) Alternative ways of ensuring familiarisation with the wind turbine working environment and updated skills related to the GWO standards and modules they instruct. To maintain qualification, the instructor must deliver the course regularly. If more than 12 months pass without delivering the applicable training, the instructor must re-qualify according to the process above. By means of a documented process, the instructor’s competencies must, at least once every 12 months while delivering at least one hour of theory and at least two hours of practical training, be assessed by: a) An experienced GWO instructor, or b) a GWO approved auditor, or c) an internal auditor who has successfully completed GWO Auditor Qualification Training within the past 36 months or completed Auditor Development Training (ADT) within the past 12 months The instructors must comply with the requirements and learning structures of the specific training standard and the GWO Code of Conduct available on www.globalwindsafety.org
9.1.6
9.1.7
9.1.8
9.1.9
10.
Training and Assessment
10.1
General requirements of training
10.1.1 10.1.2
The GWO training standards set minimum requirements.
Where national or local legislation sets additional requirements for training content, the training provider shall incorporate these identified requirements into the training. Where national or local legislation prohibits the delivery of certain elements, the training provider shall not deliver those elements. Provided the minimum requirements of the GWO module are met the training provider may incorporate delivery of other similar certified training, including but not limited to elements that
10.1.3
10.1.4
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arise from local legal requirements. When additional elements are incorporated these shall be clearly communicated to the participants and delivery shall be subject to the same requirements for risk assessed, safe delivery laid out in sections 7, 8 and 10. It shall be possible for participants to opt out of any elements that contain risks beyond the scope of the original GWO module, except if arising from local legal requirements. All exercises shall be designed and delivered to meet the learning objectives of the GWO standards and modules being taught. General information on GWO learning objectives, and suitable learning activities is provided in Annex 5: Taxonomy Framework. The standards and modules, learning objectives, lessons and elements may be delivered in the order that fits best for the specific training situation, as long as the total duration is not reduced, and practical elements are not reduced in length. Theoretical elements should be delivered during the practical exercises when feasible. The training provider shall ensure detailed and updated lesson/exercise plans are clearly referenced against the latest versions of the relevant module (including learning objectives, performance assessment, instructor/course participant ratios, resources to be used, time allocation, location of training, staff roles, etc.). Valid versions of standards are available for download on www.globalwindsafety.org All training shall be conducted safely, and at least one person with first aid qualifications shall be present during all practical training. Practical exercises shall not place undue physical or mental demands on the course participants beyond that which is required to meet the learning objectives of the GWO module being taught The training provider must ensure the following elements are covered in connection with the training execution when the training is not done in one sequence: a) that the identity of the participant is verified for each element of the training b) that the training is completed within a maximum of 28 days c) that the whole curriculum is covered d) that theory and safety learning objectives previously covered in the training are verified for all participants by the instructor within 24 hours before participation in the practical activity
10.1.5
10.1.6
10.1.7
10.1.8
10.1.9
10.1.10
10.2 Course participant prerequisites The training provider must ensure the following: 10.2.1
Any course participant attending GWO training shall meet the GWO prerequisites for the specific module, as well as the national legal prerequisites for the GWO module(s) they are attending. The course participant shall have created a personal profile in WINDA, and have provided their WINDA ID prior to completing the GWO training. The course participants shall be medically fit, appear well-rested and be capable of fully participating showing no signs of fatigue, substance abuse or sickness. If there is any doubt regarding the medical fitness or ability to fully participate safely of any course participant, the training provider shall stop training the course participant, and refer to the course
10.2.2
10.2.3
10.2.4
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participant’s immediate manager or seek a physician’s advice in so far as this is permitted by local legislation. Training providers shall have a procedure that informs the course participants of the physical demands of the training, and shall, prior to attendance, require course participants to sign a statement testifying to their medical fitness. Annex 2 contains an example of a ‘medical self- assessment form’. This may be used if no other equivalent procedure is in place. When attending refresher training, the course participants must do so before the expiry of the previous training record’s validity period.
10.2.5
10.2.6
10.3
Contact time and instructor to participant ratios
10.3.1
The training provider must not exceed the instructor to course participant ratio shown for each GWO training module. The training provider must ensure that sufficient time is allowed for course participants with prior experience to share their experiences related to the standards and modules of the training standard in a way that is constructive for the entire class. The total training day must not exceed 10 hours per day, including meals, breaks and travel between training sites. Total training direct contact time must not exceed eight hours per day. Contact time includes delivery of course lesson contents, practical exercises and activities directly related to these
10.3.2
10.3.3
10.3.4
10.4
Participant performance assessment
10.4.1
The performance of course participants shall be assessed according to the learning outcomes by means of direct observation and oral and/or written questions, where appropriate. The instructor shall document participants attendance by an attendance record (signed daily by each course participant or alternative verification method, as well as their performance assessment. The performance assessment shall be used throughout the course to give feedback to guide the participant to successful learning, as well as keeping track of non-conformities with regards to safety, competency or attitude. The performance assessment shall be used as documentary evidence of successful training having taken place and support the uploading of records of training into WINDA. In the event that a course participant does not meet the stated learning objectives, the training provider shall have a documented procedure enabling appeal. An example of a course participant performance assessment form is provided in Annex 1. The training provider may adapt the form to other media.
10.4.2
10.4.3
10.4.4
10.4.5
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GWO Requirements for Training Providers
PARTICIPANT PERFORMANCE ASSESSMENT FORM
Course participant’s full name, as in passport WINDA ID Course module Date of completion Training setting Scenario organisation
Violation of assessment measures
0-2 passed / 3 failed
Instructor’s remarks
Aware of personal and group safety at all times
Organises and utilises correct equipment for given scenario Organises individuals and groups as required Scenario management Establishes and maintains control of the exercise scenario at all times Fully participates in the exercise scenario Follows instructions when required
Demonstrates correct and safe manual handling in all exercises Knowledge and understanding Applies subject knowledge correctly in given scenario Demonstrates understanding of subject
PASS:
FAIL:
Total marks:
0-9 Pass 10-27 Fail
Instructor’s name (in CAPITAL letters) Instructor’s signature
Training provider
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GWO Requirements for Training Providers
MEDICAL SELF-ASSESSMENT FORM
YOUR PERSONAL HEALTH IS YOUR RESPONSIBILITY. I hereby confirm that I have read and understood the listed risks and potentially life-threatening medical conditions, and confirm that I am physically and medically fit to participate in GWO training. I hereby confirm that there is no factor that will inhibit or affect my participation in GWO training. I agree to follow all instructions from the appointed instructor for the duration of the GWO training. Should there be any doubt regarding my medical fitness, the training provider will stop the training and seek a physician’s advice. Name as in passport Delegate WINDA ID Course module Signature and date The following conditions could pose a risk when you participate in GWO training. Alert your training provider if you suffer from any of the following: • Asthma or other respiratory disorders • Epilepsy, blackouts or other seizures • Angina or other heart complaints • Vertigo or inner ear problems (difficulty with balance) • Claustrophobia/acrophobia (fear of enclosed spaces/heights) • Blood pressure disorder • Diabetes • Pacemaker or implanted defibrillator • Arthritis, osteoarthritis or other muscular/skeletal disorders affecting mobility • Known allergies (e.g. bee/wasp stings or spider bites) • Recent surgery • Any other medical condition or medication dependency that could affect climbing or the physical impact of climbing
Note: This form is an example of a medical self-assessment form. The training provider must modify this form and the medical conditions listed therein to satisfy the legislation and requirements applicable to the geographic locationof the training centre.
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GWO Requirements for Training Providers
INCIDENT REPORTING AND ROOT CAUSE ANALYSIS
1. Scope and objectives Incidents during training as defined in this annex must be reported to GWO within the timelines stated. No references to personal data shall be included in the incident description. Should GWO share the incident with other stakeholders, no references will be made with regard to the training provider sharing the incident This instruction applies to all GWO-certified training providers in terms of reporting, investigating and mitigating any event defined by GWO as an “incident or significant incident” 2. Definitions Incident: An undesired or unplanned event that has caused injury to any person participating in GWO-certified training. This also includes first aid cases. First aid: Medical attention that is usually administered immediately after the injury occurs and at the location where it occurred. It often consists of a single instance of short-term treatment, and requires little technology or training to administer. First aid can include the cleaning of minor cuts, scrapes, or scratches; treating a minor burn; applying bandages and dressings; the use of non-prescription medicine; and drinking fluids to relieve heat stress Significant incident: An undesired or unplanned event that has caused serious injury to any person on a training site participating in GWO-certified training. As a minimum, the following will be considered as a significant incident:
1) Fractures, other than to fingers, thumbs and toes:
2) Bone fractures diagnosed or confirmed by a doctor, including a break, crack or chip. In some cases, there may be no definitive evidence of a fracture (e.g. if an X-ray is not taken), but the injury will still be deemed as serious if a doctor considers it is likely that the bone has been fractured. Self-diagnosed ‘suspected fractures’ are not reportable. 3) Amputation of an arm, hand, finger, thumb, leg, foot or toe. Amputation includes both a traumatic amputation injury at the time of the accident, and surgical amputation following an accident, as a consequence of the injuries sustained.
4) Any injury likely to lead to permanent loss of sight or reduction in sight in one or both eyes.
5) Any blinding or injuries causing reduction in sight are considered as serious when a doctor diagnoses that the effects are likely to be permanent.
6) Any crush injury to the head or torso, causing damage to the brain or internal organs.
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