The Queen's Awards Magazine 2016

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International Trade

2 016 Tenders the Loyal Greetings of all Queen’s Awards winners to Her Majesty The Queen on the occasion of her ninetieth birthday


Sustainable Development

Award Holders 2012-2015

Enterprise Promotion

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Proud winner of a second Queen’s Award For Enterprise: Innovation

more than a decade of innovation in the Quality Assurance of Learning & Development 2005 - 2016

Call the TAP Support Team to discuss how you can ensure the quality of your training provision 0800 999 6040

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Welcome to the the annual publication showcasing winners of the Queen’s Awards for Enterprise Contents

Loyal Greetings to Her Majesty The Queen, in celebration of her Ninetieth Birthday ................................................2 Response to Loyal Greetings from Her Majesty The Queen ......................................................................................................3 Ms Lesley Batchelor OBE, Director General, The Institute of Export & International Trade ......................................4 Lady Barbara Judge, Chairman of The Institute of Directors ....................................................................................................5 Three Cheers for Ninety Years – Celebrating The Queen’s lifetime of public service ..............................................6-7 About The Queen’s Awards for Enterprise ........................................................................................................................................8 Where do The Queen’s Awards winners for 2016 come from? ................................................................................................9 The Queen’s Awards for Enterprise: Criteria for Entering The Awards ..............................................................................10 The Benefits of winning The Queen’s Awards for Enterprise ..................................................................................................11 The 2015Winners at The Queen's Awards Reception ................................................................................................................12 The Queen’s Awards for Enterprise Promotion ......................................................................................................................13-15 AwardWinners in the International Trade Category for 2016 ........................................................................................16-61 AwardWinners in the Innovation Category for 2016 ........................................................................................................62-99 AwardWinners in the Sustainable Development Category for 2016 ..................................................................100-105 AwardWinners: 2012-2015 ........................................................................................................................................................106-130 Index of Contributors ....................................................................................................................................................................131-136 Presentations and Celebrations ..............................................................................................................................18, 100, 105, 106

International Trade


ISSN 2041 9783 2016 © Nexus Business Media The Queen’s Awards for Enterprise Magazine ® is published annually by Nexus Business Media Ltd 17 Dunsfold Park, Stovolds Hill, Cranleigh, Surrey GU6 8TB

Group Chief Executive: Allen Gibbons Managing Director: Ewan Lacey Winners’ Co-ordinator: Anne Smith Editorial Production:

The Queen’s Awards for Enterprise Magazine would like to thank The Queen’s Awards Office, all of the 2016 Award winners, and the winners of previous years who have so kindly

given their assistance in the preparation of this edition.

Mile Budimir Marketing: Emma Calland / Catherine Williams Finance: Mandy Pratley Printing: Stephens & George Print Group Goat Mill Road Dowlais Merthyr Tydfil CF48 3TD

Tel: +44 (0)1932 859480 Fax: +44 (0)1483 548826 Registered in England.

The publisher is also most grateful for the contributions from: Her Majesty The Queen, Ms Carolyn Fairbairn, Director- General of the Confederation of British Industry and Lady Barbara Judge, the Chairman of The Institute of Directors

Sustainable Development

Registered Number 01993193. Registered Office: 17 Dunsfold Park Stovolds Hill, Cranleigh Surrey GU6 8TB, United Kingdom

Front cover image: Queen Elizabeth II and the Duke of Edinburgh wave to wellwishers from a Range Rover – manufactured by multiple Queen’s Award winner, Jaguar Land Rover – while leading a convoy of cars carrying the Duke and Duchess of Cambridge and Prince Harry along the Mall in central London, during the Patron's Lunch in honour of the Queen's 90th birthday celebrations in June 2016. (Photo: Press Association Images)

The photographs used on pages 6 & 7 are courtesy of Press Association Images © ; photographs of the 2015 Buckingham Palace reception on page 12 are kindly supplied by British Ceremonial Arts Ltd © All rights reserved. No part of this document may be photocopied, recorded or otherwise stored in a retrieval system or transmitted in any form or by any electronic means without the prior permission of the copyright owner. Although every effort has been made to ensure the accuracy of the contents of the book, Nexus Business Media bears no responsibility for any errors or consequences thereof, or for damage or loss of material submitted to the magazine. The publishers do not necessarily endorse or support facts and opinions expressed within this magazine, individual editorials and images having been supplied direct by The Queen’s Award winners who have chosen to be included in the publication.

PRESENTATIONS & CELEBRATIONS IMAGES TheQueen’s Awardsmagazine is the only publicationworking together with The Queen’s Awards Office to publicise and promote The Awards themselves and The Queen’s Awards Winners each year. We welcome submissions of Winners presentation photographs throughout the year for publication in the subsequent edition, and on our website These should be emailed to together with a suitable caption describing the event, and clearly naming the people pictured. A press release produced at the time would also normally be suitable guidance for captioning. Please ensure that all images supplied respect the rights and wishes of the copyright holder, especially if these were taken by independent photographers or supplied to you by news media.

Award Holders 2012-2015

Enterprise Promotion

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To Her Majesty e Queen Buckingham Palace London SW1A 1AA

Wednesday 20th April 2016

May it please Your Majesty,

I write to tender the Loyal Greetings of all Queen’s Awards winners and Nexus Business Media Limited, the Publishers of e Queen’s Awards Magazine to your Majesty on the occasion of your ninetieth Birthday. I would wish to assure your Majesty, on behalf of these many successful firms, of the deep sense of honour that your Patronage confers on the Award they have worked so hard to achieve.

Yours faithfully,

Ewan Lacey Managing Director Nexus Business Media Limited

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Ewan Lacey, Esq., Managing Director, Nexus Business Media Limited.

Please convey my warm thanks to all of The Queen’s Awards winners, together with the staff and readers of The Queen’s Awards Magazine , for their loyal greetings on the occasion of my ninetieth birthday.

I much appreciate your kind words and your thoughtfulness in writing as you did. In return, I send my warm good wishes to you and all concerned.


21st April, 2016.

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Many happy returns to Her Majesty and warmest congratulations to all the winners of The Queen’s Awards for Enterprise.

As the only professional body representing international traders, the Institute has also just celebrated an anniversary having served UK businesses since 1935. Our commitment to building competence in trading best practice is vital to economic success, especially as business begins to look further afield for new markets and, is a strong as ever. We know that any business carrying The Queen’s Awards logo is well received internationally and The Institute of Export is extremely proud of its involvement with the International Trade element of the scheme.

In this constantly changing trading landscape it is crucially important to be competitive and this years’winners have shown true imagination and resilience in some very challenging markets.

To trade profitably across the globe businesses need to have one source of information and authority that they can trust for support and direction. The Institute endeavours to provide this by delivering the skills, knowledge, qualifications and standards needed to succeed underpinned by digital innovation. Our commitment to drive professionalism in international trade in all aspects of export, import and supply chain management remains constant. Each year we are delighted to award a Corporate Membership as a gift to every winner in the International Trade category. This membership supports further growth into new markets and enhances skills in companies seeking to broaden their horizons. Our vibrant Queen’s Awards Gala Dinner for the winners offers a chance to unwind, with your team, in the gracious surroundings offered by the capital city. This year we are at One Great George Street on Wednesday, September 28, and we look forward to seeing you there.

Lesley Batchelor OBE Director General Institute of Export & International Trade

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The United Kingdom has a rich history of innovation dating back to Sir Isaac Newton, and our ability to remain at the forefront of business around the world is worth celebrating. This year’s Queen’s Awards for Enterprise is particularly significant as the winners celebrate their achievement in the year of The Queen’s 90th birthday. The Queen’s Award for enterprise is a great opportunity to focus the attention on the renewed spirit of entrepreneurship we are seeing in our society. As Chairman of the Institute of Directors, I take great pride in congratulating this year’s 243 winners of this prestigious accolade. Starting a business is an inherently risky and difficult endeavour and those who succeed deserve the recognition they receive through this award. We should celebrate businesses of all shapes and sizes but particularly those that contribute to a more prosperous economy through innovation, international trade, and sustainable development. This year’s winners pave the way for further development in a broad range of industries. I would also like to take this opportunity to congratulate the five individuals who have received The Queen’s Award for Enterprise Promotion. Entrepreneurship needs individual champions and role models, inspiring the future generation of business leaders.

Lady Barbara Judge CBE Chairman The Institute of Directors

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1926: The Duke and Duchess of York with their baby daughter Princess Elizabeth

1945: Princess Elizabeth as an ATS subaltern undergoes training as a mechanic

After the war, she increasingly stepped into her role of performing public service, including attending the launch of a new aircraftcarrier in Belfast, a tour of Ulster in March 1946, and attending the National Eisteddfod of Wales in August 1946, and then made her first overseas trip to South Africa in 1947. Also, later in that same year, Elizabeth married Prince Philip of Greece and Denmark in a ceremony at Westminster Abbey, the following year in 1948, their first child was born, Prince Charles. In 1952, when her father, George VI passed away, Elizabeth became Queen and the following year her coronation was greeted with widespread enthusiasm. Her coronation made new TV viewing records around the globe and even news reports of Edmund Hilary reaching the peak of Mt Everest were delayed to coincide with her coronation. Since then, The Queen has worked constantly, she has conferred over 400,000 honours and awards, opened Parliament in every year except 1959 and 1963 (when she was expecting her children Prince Andrew and Prince Edward, respectively) and has

1933: The young Princess Elizabeth, pulls her socks up as she arrives at Olympia station, London pulls her socks up

THREE CHEERS FOR NINETYYEARS CelebratingThe Queen’s lifetime of public service

Born in 1926, Queen Elizabeth II became head of state when she was just 25 years old and has become Britain’s longest serving monarch, achieving that record on 9 September 2015, when she passed the 23,226 days, 16 hours and 23 minutes that Queen Victoria ruled. Throughout her life, Queen Elizabeth’s dedication to duty has won the respect and admiration of her subjects. Over The Queen’s 90 years, life in the United Kingdom has changed beyond all manufacturing accounted for the vast majority of jobs and economic output of the UK. However, the Great Depression of the 1930s, the continuing rise recognition. Back in 1926, agriculture, mining and

The young Princess Elizabeth was originally

travelled extensively to attend public functions, meet people from all walks

“I declare before you all that my whole life, whether it be long or short, shall be devoted to your service and the service of our great imperial family to which we all belong.”

educated at home with little prospect of acceding to the throne until her uncle, Edward VIII abdicated in 1936, the responsibility passing to her father. However, she was already involved in public service, making her first public speech in October 1940, when she was 14. In a live broadcast, she sent a message during the BBC’s children’s programme to all


the children of Britain and the Commonwealth. During the Second WorldWar the now heir presumptive was evacuated to

Balmoral and later Windsor Castle for her safety, joining the Women’s Royal Auxiliary Territorial Service, where she served as a driver and mechanic in 1945.

of overseas competition and the impact of the SecondWorldWar saw the start of the enormous social and economic change that has led to the modern country we know today.

1947: Princess Elizabeth and Lieutenant Philip Mountbatten pose for their first engagement pictures at Buckingham Palace

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1948: Princess Elizabeth and her first son, Prince Charles Philip Arthur George of Edinburgh, at Buckingham Palace

1945: Queen Elizabeth II receives the homage of the

Duke of Edinburgh at her Coronation in London's Westminster Abbey

troops in every Trooping the Colour ceremony since the start of her reign, with the exception of 1955, when a national rail strike forced the cancellation of the parade. The Queen has also laid her wreath at the Cenotaph on Remembrance Sunday every year of her reign, except in a half dozen years when she was either expecting or overseas on an official visit. The Queen has also kept up with technological changes, launching the British Monarchy’s official website in 1997, unveiling the official British Monarchy YouTube channel in 2007, a Royal Twitter site (2009), Flickr page (2010) and Facebook page (also 2010). The Queen is even the first member of the Royal Family to be awarded a gold disc from the recording industry when 100,000 copies of the CD of the ‘Party at the Palace’, produced by EMI, were sold within the first week of release. We would like to add to the thousands of messages of birthday congratulations Her Majesty has received already this year by adding our own in this year’s issue of The Queen’s Awards Magazine .

receptions and garden parties at Buckingham Palace – such as The Queen’s Awards for Enterprise reception to recognise and honour AwardWinners each year. The Queen also hosts more than 8,000 people each year at garden parties and investitures at Holyroodhouse, during HolyroodWeek. Over the course of her reign, The Queen has given regular Tuesday-evening audiences to 12 British Prime Ministers and is currently patron of over 600 charities and organisations, over 400 of which she has held since 1952. Over the same period, she has also launched 21 ships, given Royal Assent to more than 3,500 Acts of Parliament and has answered around three and a half million items of correspondence. When she was declared Queen, she succeeded her father as Colonel-in-Chief of all the Guards Regiments and the Corps of Royal Engineers, and as Captain-General of the Royal Regiment of Artillery. Since then, Queen Elizabeth has continued her association with the military services and has been at the saluting base of her

of life and visit businesses throughout the British Isles and overseas. She has visited Australia 16 times, Canada 22 times, Jamaica six times, New Zealand 10 times and, in 1957, during her official visit to the United States, became the first monarch to open the nation's Parliament. Queen Elizabeth II has been an integral part of the ongoing transformation of the old British Empire into the new British Commonwealth, and its modern successor (the Commonwealth of Nations). She acts as the host to the Heads of States of the Commonwealth realms and is Queen of 16 of the 53 member states in the Commonwealth of Nations. The Queen regularly holds investitures in Britain and other Commonwealth countries, at which she presents honours to people who have distinguished themselves in public life, including her work with The Queen’s Awards for Enterprise, which were set up in her name in 1966. In an average year, The Queen will host more than 50,000 people at banquets, lunches, dinners,

2016: Queen Elizabeth II and members of the royal family leave St Paul's Cathedral in London following a national service of thanksgiving to celebrate the 90th birthday of Queen Elizabeth II

1977: Queen Elizabeth II meets an enthusiastic crowd at St Katharine's Dock near the Tower of London, one of the stops on her Silver Jubilee river

progress from Greenwich to Lambeth

2012: Queen Elizabeth II arrives at the Krishna Avanti School in Harrow, to watch dance and musical performances by school children and local groups, as part of the Diamond Jubilee regional tour

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The Queen’s Awards for Enterprise

Channel Islands and the Isle of Man and which can meet the criteria may enter. These Awards are given to business units as a whole as opposed to individuals, although sole proprietorships with at least two full time employees are eligible. Divisions within organisations may also enter if they have sufficient separate identity. Unsuccessful entrants receive feedback on both the strengths and guidance about how to improve future entries. Presentation ceremonies are conducted at the winners’ premises, usually by the Lord- Lieutenant of the County as Her Majesty The Queen’s representative. The Awards consist of a Grant of Appointment and a presentational item bearing the he Queen’s Award Emblem. A corporate Award is valid for five years. Successful organisations may fly The Queen’s Award flag at their principal premises and are entitled to use the Emblem on their stationery, advertising and goods. Commemorative articles can be given to employees. Additionally, Her Majesty The Queen hosts a reception at Buckingham Palace for representatives of the winning companies. The Queen’s Award for Enterprise Promotion recipients and their nominators also attend this reception.

The Queen’s Awards for Enterprise have been operating in various forms since 1966, developing over the years into the current format comprising three categories of Award for companies and one for individuals.

The corporate Awards were originally instituted by Royal Warrant following the recommendations of a Committee chaired by HRH

The Duke of Edinburgh. Her Majesty The Queen makes the Awards on the advice of the Prime Minister, who is assisted by an Advisory Committee that includes representatives of Government, industry and commerce, and the trade unions. They are announced annually on 21 April, The Queen’s birthday. The Queen’s Awards for Enterprise are awarded to businesses for outstanding achievement in International Trade, Innovation and Sustainable Development. The Award for Enterprise Promotion (QAEP) is given to individuals who have made outstanding contributions to promoting and enhancing enterprise among UK entrepreneurs and companies. Since entries are judged solely on merit, there is a very wide variety of enterprises entering and winning each year, with companies varying in size from large international companies to small businesses comprising just a couple of employees. Organisations of any size operating regularly as a business unit in the United Kingdom, the

This information is correct at time of publication, but for up to date information please go to


Left: Anacon Ltd celebrate their second Queen’s Award in three years, the cupcake way... Above: Oxford PharmaGenesis celebrated the presentation of their Award with traditional English folk dancing!

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Where doThe Queen’s Awards winners for 2016 come from?

The number of corporate entrants and winners from each geographic area represent approximately the population and degree of commercial activities in that area. Entries for The Queen’s Awards are from all corners of the UK including the outlying islands. Their commercial activities are international however, with many companies exporting and negotiating business with countless countries around the world.

VITAL STATISTICS 2016 Awards by category (Note: Six companies have receivedmultiple Awards) n 150 for International Trade n 92 for Innovation

n 12 for Sustainable Development 2016Winners, by size of company n 2 – 10 employees: 41

Some regions seem to have more success than others in the number of winners relative to the number of entries – from which various conclusions could be reached – and this years figures make interesting reading. The Queen’s Awards for Enterprise 2016 Total number of AwardWinners across the UK: 249 The graphic shows the distribution of these 2016 Award winners (companies that entered The Queen’s Awards in the period April - September 2015) across the United Kingdom, compared to the business population estimates for that same region

n 11 – 49 employees: 109 n 50 – 249 employees: 77 n Over 250 employees: 22

Scotland Number of Winners: 19

Percentage of businesses in UK: 6% Percentage of entries for the 2015 Queen’s Awards: 7%

North East Number of Winners: 3

Percentage of businesses in UK: 6% Percentage of entries for the 2015 Queen’s Awards: 2%

Northern Ireland Number of Winners: 2 Percentage of businesses in UK: 2% Percentage of entries for the 2015 Queen’s Awards: 1%

Yorkshire and the Humber Number of Winners: 19 Percentage of businesses in UK: 7% Percentage of entries for the 2015 Queen’s Awards: 8%

NorthWest & Isle of Man Number of Winners: 35

Percentage of businesses in UK: 10% Percentage of entries for the 2015 Queen’s Awards: 12%

East Midlands Number of Winners: 12 Percentage of businesses in UK: 7% Percentage of entries for the 2015 Queen’s Awards: 6% East Number of Winners: 32 Percentage of businesses in UK: 10% Percentage of entries for the 2015 Queen’s Awards: 8%


West Midlands Number of Winners: 25

Percentage of businesses in UK: 7% Percentage of entries for the 2015 Queen’s Awards: 10%

Wales Number of Winners: 4

Percentage of businesses in UK: 4% Percentage of entries for the 2015 Queen’s Awards: 2%

South East Number of Winners: 48

SouthWest & Channel Islands Number of Winners: 17 Percentage of businesses in UK: 10% Percentage of entries for the 2015 Queen’s Awards: 8%

Percentage of businesses in UK: 16% Percentage of entries for the 2015 Queen’s Awards: 19%

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The Queen’s Awards for Enterprise: Criteria for EnteringThe Awards Ths is a summary of the criteria for being considered for a Queen’s Award for Enterprise for comprehensive entry specifications go to: 2 016

Innovation To apply for the Innovation award, you must also: n have an innovation that has not been done before n have had your innovation available on the market for at least two years n have recovered all the investments made in your innovation n show outstanding commercial success as a result of innovation over two years – or continuous commercial success over five years Your innovation should be in one of the following categories: (1) invention, design or production of goods performance of services, (2) marketing and distribution or (3) after-sale support of goods or services Sustainable Development To apply for the Sustainable Development award you must either: n show how your outstanding sustainable development practices have helped to improve your commercial performance over two years, or: n s how how your continuous sustainable development practices have helped to improve your commercial performance over five years Your achievements should be in one of the following categories: (1) invention, design or production of goods, (2) performance of services, (3) marketing and distribution, (4) after-sale support of goods or services, (5) management of resources or relationships with people and other organisations If you have any questions or queries about entering The Queen’s Awards, these should be addressed to The Queen’s Awards Helpline: Email: Telephone: 020 7215 6880 (Monday to Friday, 9am-5pm)

The Queen’s Awards for Enterprise are for outstanding achievement by UK businesses in the categories of: n Innovation - for commercial success as a result of innovation n International Trade - for growth and commercial success in international trade n Sustainable Development - for commercially successful products, services and management that benefit the environment, society and the economy The awards are valid for five years and, in order to enter, your organisation (business or non-profit) must: n be based in the UK (including the Channel Islands and the Isle of Man) and file its Company Tax Returns with HM Revenue and Customs (HMRC) n be a self-contained enterprise that markets its own products or services and is under its own management have at least two full-time UK employees or part-time equivalents n demonstrate strong corporate social responsibility Each of the award categories then has the additional entry criteria noted here: International Trade To apply for the International Trade award, you must also: n have made a minimum of £100,000 in overseas sales in the first year of your entry and show year-on-year growth n show that your organisation has achieved outstanding growth in overseas earnings relative to your business size and sector n show steep year-on-year growth (without dips) in overseas sales over three years - or substantial year-on-year growth (without dips) over six years


How to enter your company forThe Queen’s Awards for Enterprise Enter online at, the closing date for the 2017 Awards is 2 September 2016. Awards winners are announced on 21 April the following year and are published as a supplement to the London Gazette and are also listed on the above website.

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The Benefits of winningThe Queen’s Awards for Enterprise

The reasons for companies enteringTheQueen’s Awards are as many as there are companies – each has their own specific purposes in doing so and the great majority of thembenefit from their success. Even those companies who do not win the Award

The time it takes will understandably vary

according to the type of company and its products and how readily available the data is. It is inevitable that not all companies will succeed in gaining The Queen’s Award – that is of course the whole principle behind any award scheme. On average a quarter of those entering succeed in gaining a Queen’s

on their first attempt can find it a valuable

experience, giving them targets to achieve and an additional focus for which to optimise their efforts in

Sir Henry Aubrey-Fletcher, Lord Lieutenant Grant of Appointment, signed by The Quee Rose Bowl to Chris O’Neill and Jonathan M Grant of App intment, s gne by The

L u enan of Buc i ghamshire p

of Buckinghamshire, presents The Queen’s n and Prime Minister, and celebratory crys tal Award owll of 2016 Winners Curo Consulting Ltd nd Prime Minister and celebrat ry crystal Queen war

Award which in fact is an encouraging proportion. Of course any award is

Neill an Jonatha Mowll of 201 Winn


becoming one of the best UK companies in their field. Entrants come from all sections of the UK: the majority are from the South East and Greater London while other areas also have significant proportions. Entries are invited from all areas in the UK – they come from the city located centres of commerce and the remotest of locations in Scotland, Wales and Northern Ireland and the Channel Islands. The majority of winning companies have below 250 employees, but there are also larger companies who have won. The minimum size of an eligible company is two full- time employees. Winners have confirmed that the main reason they enter The Queen’s Awards is for the prestige it brings them. Both at home and overseas, respect for the company is enhanced with this notable achievement. Winners find that being the company withThe Queen’s Award amongst other competitors of similar stature can often make the difference in gaining an introduction to new customers. A win is also a great promotional opportunity for publicity in local and national newspapers as well as international trade magazines, in print and on-line. Although the on-line entry process naturally involves time spent supplying the data required, experience has shown that although some entrants expected the process to be difficult, few actually found this was the case. In fact the time taken to prepare the research for the entry varied mainly from a couple of days to a couple of weeks – but with some entrants completing the information in one day.

only as good as the employees who have worked hard to achieve it and this recognition is a great morale-booster for companies. Each winning company has a formal presentation by The Queen’s representative (normally the county’s Lord- Lieutenant) at their premises or other suitable location, so the employees are able to enjoy the celebrations first hand – some examples of these presentations can be seen in later pages of this publication. Having won their award, in the months and years that follow winning, companies have found that the predicted outcome has been achieved, with the company’s perception being enhancedwithin the UK and overseas. Most companies found that the staff responded enthusiastically to the win and the majority of companies made good use of the kudos for their publicity and PR. When asked, nearly all existing winners of The Queen’s Awards would recommend entering to other businesses. Another promotional opportunity available to winners is the independently published The Queen’s Awards Magazine, which you are reading, and its accompanying website. As you see, winners can choose to have an entry amongst the others in their category – in amagazine that is distributed to a prestigious mailing list of recipients in the UK and internationally. In a recent survey of winners the majority agreed that The Queen’s Awards Magazine and the website were ‘Good’ or ‘Excellent’. We want to improve upon that: please let us know what your expectations are for future reference!


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Reception line photography: © British Ceremonial Arts Ltd 2015 You can see and order any of the pictures from this reception on the BCA website:

The 2015Winners atThe Queen's Awards Reception


Winners of The Queen’s Awards for Enterprise 2015 – who are all UK businesses leading the way in international trade, innovation and sustainable development in a broad range of sectors including car manufacturing, education, software design and fashion – celebrated their achievements alongside royalty and ministers at an event at Buckingham Palace in July 2015. The reception was hosted by HMThe Queen and the Duke of Edinburgh in recognition of their outstanding business success. More than 140 companies received the prestigious awards in 2015, including 105 businesses who received theirs for International Trade; 24 for Innovation and 12 for Sustainable Development. Two small companies, Wavestore Ltd and Hallmarq Veterinary Imaging Ltd, achieved double recognition, receiving awards for both Innovation and International Trade.

Photographs of 2015 Queen’s Awards Winners and other guests at last year’s Buckingham Palace reception, held in July. Top left: Mr Jonathan Dobney of Air Service Training (Engineering) Ltd. Top right: Mrs Mary Cudjoe of Blue Skies Holdings Ltd. Middle right: Mr George Mackintosh repesenting Testplant Ltd. Bottom row, left: Ms Liana Mackay of Argus Media Ltd. Bottommiddle: Mrs Julie Devonshire, Director of Ventures, UnLtd. Bottom right: Mr Bennett Reid representing The Midcounties Co-operative

These exceptional individuals – amongst whom were included entrepreneurs, a professor of creative entrepreneurship and the founder of the Creative Innovation Centre in Somerset – also attended a celebratory event, held in their honour and hosted by ministers, at the Department for Business, Innovation and Skills (BIS) where they were presented with their Grants of Appointment and congratulated by the Business Secretary, Sajid Javid.

As well as attending the celebratory reception at Buckingham Palace the winning companies were also visited by a Royal representative, over the year, so that their whole workforce could join in with the celebrations, and were presented with a crystal Rose bowl and Grant of Appointment to mark their achievement. They can also use The Queen’s Award Emblem in advertising, marketing and on packaging for a period of five years after winning their Award, as a symbol of their quality and success. Alongside the business winners, a further six individuals were also awarded The Queen’s Award for Enterprise Promotion, having been nominated by their peers for outstanding voluntary efforts to support and encourage UK entrepreneurship.

Winners of The Queen’s Award for Enterprise Promotion (left to right), Chris Pichon, Andy Penaluna, Sajid Javid, Lopa Patel, Richard Holt, Nelson Gray

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ENTERPRISE PROMOTION The Queen’s Award for Enterprise Promotion is granted to people who play a significant role in promoting enterprise skills and encourage entrepreneurial attitudes in others in the UK. The following pages give profiles of the recipients this year, including Dorothy Francis who has been presented with the Lifetime Achievement Award, which is given to only one recipient a year, for outstanding, consistent and effective promotion of business enterprise skills and attitudes over a substantial period of time.

Enterprise Promotion

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2 016 Dorothy Francis earns the Lifetime Achievement Award for Enterprise Promotion for over 30 years of supporting social businesses to establish and grow, primarily through her service at the Leicester based Co-operative and Social Enterprise Agency – known as CASE – where she has been the Chief Executive since 2000, having joined the company in the mid 1980’s. Dorothy was introduced to social businesses shortly after university when friends approached her to join a co- operative that they were setting up and she realised that this participative, democratic business model was her ideal way of working. Dorothy and colleagues received help from a local co-operative support organisation to develop skills to research, establish and run their business.

HER MAJESTY THE QUEEN has been graciously pleased to confer Her Award for Achievement in Enterprise Promotion upon the following:

L i f e t i m e A c h i e v e m e n t A w a r d Dorothy Francis

Dr Darrin Disley

Jane Avery, a colleague at CASE, commented “Dorothy’s reputation amongst our clients is legendary. Her commitment to helping people to bring their business ideas and dreams to reality is second to none; she is skilled in nurturing entrepreneurship and is valued enormously by the people that she works with. She works tirelessly for CASE yet goes home and does more of the same, volunteering at her local church, sitting on the boards of community groups and mentoring young people to achieve.” Sarah Pollard, a founder member of Shepshed Carers Co-operative, a domiciliary care business that operates across a wide area of Leicestershire said, “This Award is so well-deserved. Dorothy helped us to set up our business, spending many patient hours with us to build our enterprise skills and confidence. Twenty three years on we employ

Chief Executive Office and President, Horizon Discovery, Cambridge

Dr Darrin M. Disley, has devoted a significant amount of his career and personal wealth both to building companies, and to encouraging and supporting others to start their own. Darrin’s passion for entrepreneurship began 25 years ago when he arrived in Cambridge to study for a PhD under Professor Christopher R Lowe O.B.E, an entrepreneurial scientist who became a pivotal influence. Darrin’s key focus since 2007 has been building Horizon Discovery Group plc, a Cambridge-based gene-editing company supplying products, services and research programs to the global healthcare industry. Under Darrin’s leadership, Horizon has grown from a start-up to a publicly- listed, multinational life sciences business. In parallel to his career, Darrin has always found time to mentor and support those at the start of their own entrepreneurial journeys. He has injected cash into a 10-year endowment of the Christopher R Lowe Carpe Diem Enterprise Fund, which for the past five years has offered bursaries to study bioscience enterprise. He has also sponsored numerous student enterprise societies and offered non-dilutive funding and mentorship to several new ventures. A recent example of his support for start-ups is Footprint Cafés, the brainchild of a Cambridge Judge Business School alumnus, Georgina Hemmingway. With Darrin’s support (he has committed $175,000 charitable donation and become a trustee), Footprint Cafés, from a base in Cambodia, aims to become the brand of choice for ethically-motivated tourists, providing an authentic local experience with world class standards, ploughing 100% of profits back into local communities via enterprise grants. Darrin’s story is an improbable one, he was born into a poor family in the East End of London, leaving school at 16 with no formal qualifications and initially pursued a career in professional football. After moderate success in football, he went back for further education, gaining a PhD in Biotechnology at Cambridge University which eventually opened up a more rewarding career as a serial entrepreneur and enterprise champion. “I know from first-hand experience that there are so many bright, talented young people who don’t get the chances they need due to lack of early support,”Darrin said. “I am passionate about helping to help give them the leg-up that could help them establish their careers.”

Chief Executive Officer, CASE, Leicester

over 100 people and deliver services to more than 640 people, but without her support we would never have started in business – she had faith in us, saw our capabilities from day one and helped us to achieve our dream.” Dorothy concludes, “It is an honour to receive this award and I consider myself fortunate to be awarded for doing a job that I love. It is a pleasure to work with CASE to support passionate, enthusiastic people who run businesses that bring positive change to local communities. When I started working in co-operatives I had no idea that it would be a lifetime’s work, but I am happy that this has been the case – I have enjoyed every moment and I am privileged to have been a part of this movement for so many years.”

Dorothy was so impressed by the support offered that when some years later a job became available at CASE she jumped at the chance to apply for a role that allowed her to pass on her skills, knowledge and passion for social business. CASE specialises in delivering advice, training and business growth for co-operatives and social enterprises in the East Midlands and has been described as ‘exemplar’ in practice. Dorothy has directly supported over 200 enterprises to start and develop and has worked with many more to realise and grow their potential. Some of these businesses are approaching 30 years of trading, many have won national and local awards and between them they provide numerous jobs and valuable services.


Helping Soft Touch Arts grow and prosper...

Dorothy was nominated for The Queen’s Award for Enterprise Promotion by her colleagues because since joining CASE 30 years ago she has always taken her commitment to promoting co-operatives and social enterprises into her leisure time as well. A perfect example of this is her involvement with Soft Touch Arts which was the first business that Dorothy registered in October 1986. Since that time Dorothy has used her job role at CASE to help Soft Touch grow and develop through providing mentoring and advice. Soft Touch works to turn around the lives of young people by engaging them through arts; Dorothy is a passionate supporter and advocate of Soft Touch’s mission and has demonstrated this commitment by donating countless unpaid voluntary hours to the company from inception to date. Soft Touch holds many events, often outside office hours, and Dorothy is an unfailing pillar of support. Whether it is helping to run an event or simply turning up to support, she is always there. Dorothy served in a voluntary capacity on the Soft Touch board for 28 years before resigning in 2014. However she missed the involvement and has since returned in the capacity of a Business Ambassador, promoting Soft Touch’s work to the private sector. Sally Norman, a Director of Soft Touch and one of the founder members said, “In a business life-cycle there are peaks and troughs. We’ve faced tough trading conditions, had difficult issues to deal with and awkward contracts to negotiate and we’ve also celebrated the successes, growth and the triumphs of our company and of the young people that we work with. Throughout it all Dorothy has been the go-to person for advice, support and encouragement and Soft Touch Arts has benefited enormously from her commitment and dedication.”

013-015_QAEPs16_Queen's Awards 24/06/2016 09:33 Page 15


Claire Locke

Bejay Mulenga


Co-Founder and Managing Director, Supa Academy, London

Co-Vice Chair, Enterprise Fellowship, The Prince's Trust, London

Founder and Chief Executive, Social Enterprise Acumen CIC, Durham KateWelchOBEDL is a serial social entrepreneur who has been supporting other people, mainly from disadvantaged areas, to start their own community or social enterprises. She founded her first social enterprise, Acumen Development Trust in 2003, which operates in the old coalfield area of County Durham and has now supported over 16,000 people from disadvantaged communities to gain employment or start their own businesses. Her proudest moment was in 2006 when the two colliery villages of Horden and Easington Colliery were chosen as the most enterprising places in the North East England. In 2008, Kate was awarded an OBE for her services to social enterprise in the North East of England. Kate founded Social Enterprise Acumen CIC to provide support to social entrepreneurs and organisations that wanted to be more socially enterprising and together with the Social Enterprise Acumen team has since supported over 400 entrepreneurs and fifty organisations. Kate was social entrepreneur in residence at Teesside University and works closely with Durham University on a variety of programmes, including acting as a judge and compere for the Blueprint Enterprise Challenge. She also gives guest lectures on social enterprise at Northumbria, Sunderland and Newcastle Universities and has worked with universities in Vietnam on a British Council Vietnam programme inspiring students to develop social enterprises to tackle gender inequality. She also founded the Social Entrepreneurs Network, which meets monthly in Durham and ran the first North East Social Enterprise Festival back in 2015 with plans for a second event to be held at the Sage in Gateshead on October 29th 2016. Kate is also a volunteer Non-Executive Director for the North East Social Investment CIC, Communities Together Durham and Jubilee Plus where she champions social enterprise as a way of tackling social issues with sustainable business models.

British GQmagazine’s May 2016 edition lists Bejay Mulenga as the youngest entry in their ‘100 most connected Men in 2016’ feature, noting that “Through his social enterprise academy, SUPA, Mulenga has forged high- quality connections across multiple sectors from government to big business, via the music industry.” Bejay Mulenga is a 20 year old entrepreneur who has been involved with enterprise and enterprise promotion since the age of 13, when he was given the responsibility of running a talent show for the young creatives in his local youth centre. Still aged 13, he subsquently fundraised £35,000 from his local council to rebuild the derelict studio and rehearsal space at the youth centre, while a year later, aged 14, he set up and ran his schools first tuck shop, which turned over £15,000 by the end of that academic year. After securing financial support and mentoring from government business schemes, Mulenga managed to develop this experience into a business model for a tuck shop enterprise which he then franchised to other schools under the Supa Tuck label, thus enabling young business studies students to earn as they learn about business. Supa Tuck was featured in Lord Young’s ‘Enterprise For All’ report, published in June 2014. Bejay also co-founded, with business partner Liam Tootill, the social enterprise Supa Academy, a platform teaching young people entrepreneurial skills via real life opportunities, seminars and events that engage young people through an applied learning model with advice from established business leaders. This endeavour subsequently led to an invitation to speak at the 2014 Conservative Party Conference in Birmingham, after which George Osborne wrote to Mulenga, praising him as an “inspiration”who was “a better advertiser for our start-up loans scheme than any boring government publication”. In July 2015, Supa Academy launched the UK’s first pop-up Supa Market. Backed by Barclays, Pepsi Max, EE, River Island and Facebook, the three day event took over 50,000 square feet of the Truman Brewery in London to use as a department store run by over 400 young budding entrepreneurs and attended by over 5,000 consumers.

Claire Locke DL who studied Politics, Philosophy and Economics at St Hilda’s College Oxford, started her first business at the age of 24 importing fashion from Italy and supplying to upmarket retail groups such as Selfridges and John Lewis. She subsequently went on to co-found Artigiano, a successful mail-order and internet company marketing high-quality Italian clothes and accessories directly to consumers. Although the company marketed initially via a catalogue, it very quickly became one of the earliest successful online retail companies and was included in the Sunday Times Fast Track 100 in 2001. In 2006 the company was sold to Barclays Private Equity. Since then Mrs Locke has had a substantial impact on young people, particularly in her local area, with the wide range of enterprise promotion activities that she has carried out. Claire joined the Prince’s Trust in 2009 and subsequently became an Enterprise Fellow, and more recently Vice Chair of the Enterprise Fellowship – a group within the Princes Trust which is devoted to helping young people from disadvantaged backgrounds to start their own businesses. The Enterprise Fellowship do this via a thriving group of successful entrepreneurs who are prepared to financially support the Trust’s Enterprise Programme, by giving their time as mentors and by giving inspirational talks to young people who are starting out. As the High Sheriff of the Isle of Wight in 2014/15 Claire’s main theme was enterprise and business; she dedicated her time and effort towards developing a greater understanding of the economic and social implications of growing up on the island. Claire worked with the IOW Chamber of Commerce to raise the profile of Entrepreneurship on the Island and to make young people more aware of the possibility of starting their own businesses. Mrs Locke organized a ‘start your own business week’ and worked with the IOW College to deliver an Enterprise Week as well as visiting local schools with successful local entrepreneurs who talked about their business journeys while the Chamber of Commerce highlighted the practical help available. In April 2015 Mrs Locke joined the 1851 Trust; she is a role model and ambassador for the trust and has already become its Vice Chair.


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