Why SAP?
GALP ENERGIA, S.A.
• Next-generation ERP hosted in the cloud for easy integration with cloud-based SAP modules
• Mature solutions for retail and oil and gas, combined with expert implementation services from IBM and project management from Deloitte
• Point-of-sale data from SAP S/4HANA enabling real-time insights into B2C retail activity
• SAP BW/4HANA solution allowing analysis of data from SAP S/4HANA, and SAP Commerce Cloud offering fine-grained insights into customer behaviors and preferences, delivered via SAP Fiori apps
Oil and Gas | Portugal SAP S/4HANA , IS-Oil, IS-Retail, SAP BW/4HANA, SAP Commerce Cloud, and SAP Fiori
~75% Straight-through invoice processing for accounts payable teams
76% Of back-office users agree SAP solutions help increase productivity
Creating New Sources of Client Value Through Unified, Customer-Centric Operations Galp is a leading energy company, offering a comprehensive range of products and services. To prepare for the future of energy, Galp aims to build on its highly successful diversification strategy, transforming itself from a traditional oil and gas business into a modern, sustainable energy innovator – offering high-quality customer experiences and value-added services. In the past, the company relied on multiple different processes and systems to steer its global business, which made it difficult to deliver responsive, tailored services based on a single view of customer needs. At the same time, siloed operations were lengthening time to-market for new data-driven initiatives – and Galp was keen to adopt intelligent business technologies to help support and accelerate its transformation journey. “With SAP S/4HANA, we have laid the foundation for a customer-centric business model that will equip us to lift satisfaction, strengthen long-term relationships, and sharpen our competitiveness.”
Challenges
• Low employee productivity & customer experience/ satisfaction
• Lack of visibility of business processes, 360˚ view of customers
Outcomes
• Improved employee productivity and customer experience/ satisfaction
• Improved finance operations
• Optimized operations, inventory and supply chain management
Head of ERP Transformation Program Galp Energia SGPS, S.A. -Catarina Ceitil
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