Why SAP?
Royal Court of Bahrain
• Reputation of SAP as a global, trusted, and reliable company in the public sector • Ability of SAP S/4HANA to exchange tax information between the countries on the Gulf Cooperation Council • SAP® Tax and Revenue Management for Public Sector package, which supports the comprehensive tax administration lifecycle • Expertise of Invenio to provide a comprehensive, homogenized taxation process model based on standards
45x Reduction in taxpayer refund process (from 45 days to 1 day to close)
5x Expected growth of registered taxpayers, from 20,000 currently to 100,000 in the near future 100% Elimination of manual processes and paper usage in VAT collection
Public Services | Bahrain SAP S/4HANA and SAP Tax and Revenue Management for Public Sector
Driving Taxation Efficiency, Transparency, and Innovation in Bahrain Launched in 2019, the National Bureau for Revenue in the Kingdom of Bahrain is responsible for managing, collecting, and controlling value-added taxes (VAT) and other selective taxations as well as associated administrative fines. With this core competency, the authority significantly contributes to the overall financial and economic policy of Bahrain. To improve its VAT revenues system, the National Bureau wanted to transition to a robust, comprehensive, and integrated IT platform. With a new modernized system, the authority envisioned eliminating paper- based, manual processes and digitalizing its taxpayer system for registration, returns filing, refunds, payments, and collections. It was also was looking for a competent implementation partner to help with this initiative.
Challenges
• Lack of standardization & automation • Innovation constraints • Lack of system support & features for sustainability
Outcomes
• Improved employee productivity and customer experience/ satisfaction • Reduced Costs • Improved sustainability and innovation
“It was important to launch the National Bureau of Revenue with a strong taxation platform in place. We were honored to receive an SAP Quality Award for this successful business transformation .’’ Director Tax Information, National Bureau for Revenue, Kingdom of Bahrain . -Adel Alqallaf
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