SAP Value Stories

Why SAP?

Turkish Red Crescent

• A proven, stable, and scalable digital foundation built on SAP S/4HANA –meeting the organization’s criteria for modern and integrated accounting, payroll, budgeting, and business planning software • Ease of integrating the SAP Customer Experience portfolio, supporting donor acquisition processes • Ability to create one integrated business landscape with a business suite that increases visibility into business operations, providing a single view of the institution, subsidiaries, and donors • Vektora’s reputation and proven experience implementing SAP solutions

Public Services | Turkey SAP S/4HANA and SAP Customer Experience

100% Of outdated processes, applications, and systems replaced

Faster Response to humanitarian needs with streamlined planning and execution

Using a High-Performing ERP to Optimize Donor Acquisition and Save More Lives Turkish Red Crescent is the oldest Red Crescent organization globally with a presence in 81 Turkish cities and disaster relief operations in 78 countries. Providing a growing portfolio of services, including social, health, and housing services, the organization needed to optimize revenue from donations and income-generating activities. Wanting to modernize its business landscape, Turkish Red Crescent sought to digitalize its operations and create a reliable, transparent, trackable, and accountable donation and distribution infrastructure. Joining forces with Vektora Bilisim Teknolojileri A.S. (Vektora) to implement SAP S/4HANA and the SAP Customer Experience portfolio, Turkish Red Crescent now has an integrated business landscape.

12 million Master data records consolidated with historical data

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation • Lack of visibility of business processes, 360˚ view of customers

Outcomes

“The end -to-end planning process involved in finding new donors and activating call-center support, as well as the distribution of goods to people in need during an emergency, is managed through our SAP IT landscape. Donors can also monitor their gifts from donation to distribution.”

• Improved employee productivity and customer experience/ satisfaction • Improved finance operations • Optimized operations, inventory and supply chain management

IT Director, Turkish Red Crescent -Huseyin Savaş

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