Why SAP?
mStart
• Many of mStart’s customers are contemplating SAP S/4HANA for their business transformations so the company was keen to use itself as a role model, reference point and showcase example • As a partner of SAP and existing user of R/3, mStart was already very well acquainted with the entire solution portfolio, and possessed the in-house capabilities to execute a swift implementation • The immense innovation potential and continuous upgrades associated with SAP S/4HANA offered the prospect of a truly lasting solution that would keep mStart fit-for-the-futur
Professional Services | Croatia SAP S/4HANA
50% Reduction in working hours for financial reporting for specific functions
50% Increase in customer satisfaction
Harnessing Real-time Insights to Stay Ahead of the Game Faced with a rapidly maturing market, rising customer expectations, and exponential growth, mStart, a Croatian B2B IT consultancy, knew it had to act quickly to maintain its lead. It was time to seize emerging opportunities and face increased competition from abroad. They were now catering to the needs of their parent company, the renowned Fortenova Group, which has interests in agriculture, food and beverages, and retail. The solution is to migrate to a Next Generation Intelligent ERP that will enable a radical shift in business model.
50% Less customer complaints
Challenges
• Lack of standardization & automation • Low employee productivity & customer experience/ satisfaction • Lack of visibility of business processes, 360˚ view of customers
“The speed and ease with which we can now retrieve data and form critical business insights has opened up new realms of possibility for our enterprise, right at the moment when we were looking to raise our game.”
Outcomes
CEO, mStart plus d.o.o. -Mate Krpan
• Improved employee productivity and customer experience/ satisfaction • Improved finance operations • Reduced Costs • Reduced implementation time • Improved decision-making
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