SAP Value Stories

Why SAP?

Elkjøp Retail | Norway Industry Cloud Solution

▪ SAP Integration Suite on SAP BTP Cloud Foundry reduced the complexity of Elkjøp's processes by consolidating tenants, enabling 500 integrations on a single tenant. ▪ The Event Mesh feature allows handling of 5 million messages daily, providing real-time updates for both online and in-store transactions. ▪ SAP enables quick response to customer expectations through agility in order updates and visibility at the point of sale.

▪ SAP ensures timely updates across systems, including inventory, improving operational efficiency.

Explore Elkjøp’s journey with SAP

▪ SAP supports sustainable business practices by managing high data volumes and facilitating leasing and renovated products within one seamless shopping experience.

Elkjøp Nordic AS, a consumer electronics and home appliances retailer, realized its vision for next-generation retail using SAP Customer Experience solutions. Looking to take order handling to another level, it used SAP Integration Suite on SAP BTP, Cloud Foundry environment to create an event-driven architecture to satisfy customer expectations.

3 tenants for 500 interfaces, down from 17 tenants.

5 million messages processed daily through SAP Integration Suite.

30 minutes from placing on online order to pickup in store

Challenges • Complex system landscape & Integration. No Single source of truth • Lack of collaboration and capability to scale • Lack of standardization and automation • Lack of visibility of business processes; 360˚ view of customers

“Realizing our next -generation retail strategy was really important for us because we are now at a place where we can distribute events that help us deliver a unified retail experience across online and physical stores. Our customers can now order online and pick up in a store within just 30 minutes.”

Team Lead, Integration, Elkjøp Nordic AS Mirko Adamovic

Outcomes

• Expand business networks and collaborations • Improved employee productivity and customer experience/satisfaction • Improved decision-making,

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