Why SAP?
Tessco Telecommunications | United States SAP Commerce Cloud, SAP S/4HANA and SAP Innovative Business Solutions
• Part of an enterprise-wide digital transformation centered on SAP S/4HANA • Reduced complexity, moving to an integrated software landscape in the cloud • Collaborative team of specialist partners and subject-matter experts from the SAP Innovative Business Solutions organization providing strong industry knowledge and direct experience implementing SAP® solutions
3x Faster Search of product results displayed on the website +30% More Efficient website checkout process
6x Faster Process of adding new products (SKUS) to the website
CX Story
Redesigning the customer experience for a next-generation, wireless world Delivering end-to-end solutions for the wireless industry, TESSCO Technologies Incorporated (Tessco) is a value-added technology distributor, manufacturer, and solutions provider. Looking to digitalize its operations and elevate the customer experience, Tessco embarked on a digital transformation journey, joining forces with the SAP Innovative Business Solutions organization to lead a greenfield implementation of SAP S/4HANA®. Overhauling its e- commerce Web site at the same time, Tessco adopted the SAP® Commerce Cloud solution.
Challenges
• Innovation constraints • Complex system landscape & integration. No Single source of truth
“With the SAP Commerce Cloud solution integrated with SAP S/4HANA, we have smoothed the purchasing experience for customers with product information for more than 65,000 stock- keeping units embedded in the e- commerce experience.”
Outcomes
• Improved employee productivity and customer experience/ satisfaction • Reduced Time To Market • Improved decision-making
Software Product Manager, TESSCO Technologies Incorporated -Chad Hall
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