SAP Value Stories

Why SAP?

CablexAG

• SAP S/4HANA®, a modern, scalable ERP that centralizes data, simplifies and connects core processes, and lays the foundation for future digital transformation • Natively integrated functionality supporting HR, procurement, project planning and management, finance, materials management, customer relationship management, document flows, and more • Intuitive, personalized employee experiences enabled by the SAP Fiori® user experience • A well-defined, transparent process for cost-efficient SAP® software customizations

Telecommunications | Switzerland SAP S/4HANA AnyPremise

10% Reduction in maintenance costs

5x Improvement in contract transparency by tailoring of services

20 Customized ABAP modules, down from 200 before SAP S/4HANA

Investing in a Modern ERP to Help Deliver Exceptional Customer Experiences, Every Time A wholly owned subsidiary of Swisscom AG, cablex AG specializes in the construction, maintenance, and operations of information and communications technology and network infrastructure solutions. With two million service orders per year, 70% of which involved implementations, management wanted to simplify and modernize operations. Using more connected, standardized tools, the company could plan and manage orders and projects more effectively, gain transparency across the business and value chain, and integrate processes to drive efficiency. To achieve these goals, cablex wanted to deploy a future-ready ERP. The right solution would simplify its IT landscape and give employees a personalized, intuitive work environment, best practice – based processes to support their day-to-day work, and tools to detect and head off customer issues early. It would also easily scale to support business growth, as well as 1,000 new employees coming from Swisscom.

4,000 Users of SAP S/4HANA

33% Reduction in ERP interfaces

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of system support for strategic initiatives • Lack of visibility of business processes, 360˚ view of customers • Lack of standardization & automation • Low employee productivity & customer experience/ satisfaction • Lack of collaboration & capability to scale • Low profitability & higher margin

Outcomes

“With SAP S/4HANA, we moved from a fragmented, complex system landscape to a single ERP instance

• Reduced Costs • Improved decision-making • Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction

that gives us unprecedented transparency, operational efficiency, and cost savings.”

CIO, cablex AG -Sascha Spasovski

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