SAP Value Stories

Why SAP?

• SAP’s reputation as a trusted partner for utilities companies • SAP S/4HANA® Cloud for energy utilities Private Edition, offering robust technology that provides a good fit for the complex business requirements of an energy services provider • Proven functionality using machine learning with different scenarios such as metering and billing • Standardized solution deployed in the cloud, offering a low total cost of ownership

CHC Energía

Utilities | Spain SAP S/4HANA Cloud Private Edition

13 Months from project inception to go-live 25% Faster time to market

50% Improvement in billing capabilities with embedded capabilities for flexible billing models

Powering Positive Customer Experiences and Growth Despite Market Volatility CHC Energía is a leading electricity services provider with more than 10 years’ experience supplying energy to homes as well as small and medium-sized companies. In an increasingly competitive and volatile market, the energy company recognized the need to mitigate its reliance on subcontracting its business- to-business and business-to- consumer IT operations to a third- party company. Aspiring to be more efficient and competitive by offering individualized pricing for energy and services, CHC Energía embarked on a digital transformation journey. By taking control of its full IT landscape, CHC Energía hoped to accelerate growing demand for its services and deliver a winning customer experience.

Challenges

• Lack of standardization & automation • Complex system landscape & integration. No Single source of truth • High operating & maintenance costs

Outcomes

“Thanks to the cloud model, we were able to predict and adjust resources during specified periods of high demand, greatly reducing the chief technology officer’s workload. We now have a common business foundation that allows us to easily implement new services and products.”

• Improved TCO (Total cost of ownership) • Improved decision-making • Improved employee productivity and customer experience/ satisfaction • Reduced Time To Market

CIO, CHC Energia -Oscar Monrió de la Herrán

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