Why SAP?
Sydney Water
• SAP Services and Support provided leadership through SAP MaxAttention. Providing expertise in enterprise architecture, infrastructure sizing, and solution architecture. • SAP Services and Support also provided implementation services around SAP Ariba and custom development to support a property-centric model in the Flexible Real Estate (RE-FX) space. • Sydney Water , Wipro, and SAP Services and Support worked collaboratively using the SAP Integrated. • Delivery Framework to ensure a tightly aligned service delivery plan and transparency of roles and responsibilities. • Wipro acting as the systems integrator brought industry knowledge and technical expertise to the program.
Utilities | Australia SAP S/4HANA, SAP MaxAttention, SAP Fiori, SAP Ariba, SAP Integrated Delivery Framework
15%-25% Lower reporting of customer billing enquiries
10%-20% Improved Finance and Supply Chain processes
Transforming to an Intelligent Enterprise Sydney Water is Australia’s largest water utility , providing water, wastewater, recycled water, and stormwater services to five million people covering a 12,700km 2 area. Sydney Water embarked on a series of generational IT transformation investments. The first of these was to take its consumer concentricity to a higher level and replacing its outdated mainframe billing system with a modern, flexible billing device-agnostic customer system. Followed was a refresh of its financial and supply chain solutions. These transformations have enabled the broader corporate life-stream strategy of transitioning Sydney Water from asset-focused to customer- centric “The implementation of the SAP suite to transform finance, supply chain, procurement and cost management processes at Sydney Water will provide the foundations to drive enterprise- wide process excellence and intelligent decision making. Coupled with the previous implementation of SAP’s CRM and Billing platform, Sydney Water has now deployed generational transformation across the organization setting Sydney Water up for the future”
Challenges
• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation
Outcomes
• Improved employee productivity and customer experience/ satisfaction • Improved finance operations • Improved decision-making • Optimized operations, inventory and supply chain management
CIO & GM Digital Sydney Waters Corporation Ltd -Dominic Hatfield
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